My iPhone 7+ was given me all kinds of issues, so walked into Verizon store and Alma helped me do an upgrade to an iPhone 11. She gave me a great promotional rate on the new phone, transfer my old phone data onto my new phone, and synced my iWatch with my new phone, so I did not have too re-do anything! Really appreciated her taking the time to assist me with a new phone purchase! read more

Went in and Jacob helped us. He was great! He was able to help with my new upgrade and also helped me change my phome plans. He was very attentive and just did an overall great job helping my husband and I! Im very happy with everything read more

Alma and Fabian assisted me in switching over from AT&T to Verizon. I was going for a business account and my business is brand new but they spent hours and did all they could to get me the best pricing and assistance. I can't thank them enough. Excellent customer service! read more

My mom was in store a on June 17th buying a phone for her business. This has been the store she has been going too for a long time now whenever she needs a new phone she goes there. And the store now is under new management and it's absolutely amazing. Chirstian revels and George Khalil were the people that helped her out Chirs took his time with her went in depth into her account told her how much she paying. And when she got the phone George helped her fully set it up and get her all set to go. My mom told me to post this review because they truly Deserve it. read more

Don't ever go to this place because they will sell you anything they can , that something you don't even need. Plus they are good at lying so be careful . After you sign that paper they will be careless to you and say too late to complains because you already sign for it. DO NOT GET THE PHONE FROM HERE. I don't want any other victims. Go somewhere else that would be much much better And they did this to my grandmother that who doesn't even speak English well or understand English well, that's how they treat old people. Do you want that happens to your grandparents? And I see the reviews my grandmother is not only one there is several people who got jacked off from them , basically. Letting people know I found out they even sold her cheaper phone and say it is new phone and a great deal for you , but NO like I said they are good at lies. read more

Selvia was very helpful getting our family set up with new phones. She's a good salesperson and pleasant to work with.

Came in with a technical issue with my phone, Jacob helped me resolve the issue promptly and without hassle. Amazing customer service through and through. Would highly recommend this store over a corporate Verizon store. I will definitely frequent this store now thank you for the help! read more

Great staff, amazing hospitality and 10/10 experience. I was with T-mobile for 5 years and it took George khalil 20 minutes to convince me to switch to verizon. He upgrade all of our 5 phones to the latest iPhones while also matching T-mobile's offer and what we were paying. Christian reveles was also very hospitable, he helped george while making sure our experience in the store went smoothly. Everyone was extremely professional and welcoming read more

Horrible experience, will never go back. They try to upsell their products with pushy salesmanship, even used harsh language when I said no. They wouldn't print out a copy of the contract before signing. They kept saying, trust me, trust me, I'll hook you up. They enrolled phones in the wrong data plan, added Add-On I specifically said "no" to. I also witnessed them arguing with other customers. If you have to go into the store, stay away from Victra! read more

0 stars. I'm writing this because my first review was deleted but I think people should know. Ordered two new iPhones from Ali the "store manager". This guy is extremely rude and doesn't know to speak to people. Terrible attitude and he acts like you are bothering him and doesn't want to be there. He should just go home because his attitude is the worst! When it came to pick the phones he hung up on the call center trying to transfer me to him, then hung up on me when I finally got through. Never picked up the phones and I will never do business here again. Strongly urge people to go to a different Verizon. Ali is very poor excuse for a store manager and needs a great deal of training on customer service. read more

Chris and George were great! Kind, knowledgeable and friendly, the way customer service should be! What a delightful experience at the store last week. read more

Do not go here. Sold my grandmother (who recently had a stroke and thinks I am my dead grandfather) a $650 IPAD with data. She does not know anything about data, storage, or anything else needed to make a correct purchase. When I called to speak to them about it, they basically said they can sell her whatever if she signs her name. I have called 4 times, and never received a call back from management. I have been patient, but they obviously only care about her cash and not morals. Take your business somewhere else if you want to be treated fairly. read more

Went in to find new Bluetooth ear buds. Scott recommend JBL Tune 125. Really clear with great features. So much better than my old Beats. Great store! read more

BOTH Chris' were wonderful to work with to get new phones and service transferred from AT&T. The first Chris was helpful in directing us on what was needed to complete the transfer from AT&T. Returning to the store a few days later, we were equally pleased with the second Chris that assisted us! He was patient, efficient and assisted us with capturing every cost-saving deal that was available. This location should be everyone's first choice for cell phone service! read more

George provided excellent customer service while helping me transition from my damaged phone to my new phone. He is very knowledgeable and is a true asset to Verizon. Mike Gregoryk read more

I do not hesitate in recommending this location for doing your business with Verizon. Fabian was patient knowledgeable considerate and very pleasant to work with. His obvious care and concern for my experience and satisfaction was apparent throughout the process. I left the store with all confidence that my new device was sufficiently and perfectly upgraded and operational and no questions remained because he was so thorough. Fabian also made sure that I got the best deals and applied discounts when possible. This is my new go to Verizon store! read more

Today walked into this verizon store to get my screen replaced. There were two guys working, both greeted me and said they would be right with me. Nick came over a moment later and was super friendly and helpful. The other guy Alex was also very kind. I had a great experience and they were able to fix my pho e in less than 10 minutes. read more

Be carful. my son's relative bought two iPhones ($1000+ total) here and generously gave one to him as an early Christmas present, as his previous one had completely given up the ghost. We came a back a few days later since his wasn't present during the purchase and asked if we could do a data transfer. We received a polite yes and asked to come back 30 minutes later. We did and with the process complete we were handed the phone and informed there's a $30 charge for the service. Not a huge deal but A) $1,000 in purchases would seem to come with a data transfer and B) to not tell us is a poor practice, at best, and hopefully not indicative of more common business practices... BTW, my wife and I recently bought one IPhone and got another free from the AT&T (some bad luck in phones at our household lately) at the store a few blocks away at Valley View and Seal Beach Blvd and their data transfer is free. read more

Went into the store to have a tech problem with my iPhone figured out and we decided it would be best to head into Apple store for support. However, they were nice enough to let me use their computer to check a few support options before I went into the store. But what happened next was why I have to give 1 star. Firstly, the gal greeted me and basically told me she couldn't help me for over 30 minutes, so I needed to wait for the clerk. I mean, I get it was first thing in the morning, but that just seems like bad multi-tasking. I've never been made to wait that long at other stores, the clerks just multi-task and help us both. Over the course of the hour+ I was there...about 7 people walked in and were COMPLETELY unacknowledged. One rep mentioned after about 30minutes into most people's wait that they would be with them shortly. People were very upset. Also, they two clerks that were in helped the same two people for upwards of an hour. I know they want to finish those customers, but you need to call for backup or something when you have that many people in your store waiting. The only saving grace for them was that two random Verizon reps walked in and helped a few of the people with their easier tech questions...but other than that people were still waiting. I will NOT be coming back to this store, based on what I saw. read more

HORRIBLE location! I waited patiently for 41 minutes before any of the 3 employees looked at or acknowledged me. No one greeted anyone, thanked them for their patience, nor said they'd be with them shortly/ever. Strike 1. I observed 3 Sunday B-team employees including an AGM not solve people's technical problems, and have people go outside "where there's service, service is bad in here", and when that still didn't solve either patrons' problems, send customers on their way to use Google to try to get an answer to their questions. Strike 2. When it was my turn to get help, the guy didn't look anything up, and instead guessed on device prices... that were blatantly not what was printed on the wall. Strike 3. Bad customer service. No one there cared to help customers or do a good job. No wonder there hasn't been a good review on this place in forever. I can't wait till they replace your location with a Jamba Juice. Try the location on Katella! read more

Marcella was super friendly and helpful. We had a great experience purchasing a new phone, and we will be back!

Great store, friendly staff. The whole team is incredibly knowledgeable with all of my technology needs.

Made an appt with this location because the Long Beach location was booked. We were the first ones there, and assisted by Sylvia. She was great! We knew what we wanted, and she gathered her suggestions for accessories, we picked and were done! We had no intent for us to get both phones, but she was great and not pushy at all. Go see her!! read more

The wait was long as only 3 people were working but it is a smaller Verizon store. My son and I were looking for new phones and Alex took a lot of time with us and answered all of our questions. The process in buying the phones took way too long though. It wasn't his fault, the waiting time to connect to Verizon was the problem. All in all we were there for @ 3 hours, 30-45 min just to wait to be helped and the other time figuring out what phone would best serve our family's need and the new phone set-up. We walked away with 4 new phones! Thank you Alex for being so patient and answering all of my questions. We are really happy with our new Google Pixels. And most of all thank you for not making us feel rushed. read more

Absolute nightmare. The worst thing I ever did with phone service was walk into this store. It's been 6 mos and it's been nothing but a headache and a stress. They lied, Verizon lies. I wish so much I didn't sign up. On New Year's Day they had a promotion where if you are a new customer you get a tablet and "Hum". I was looking for a new phone service and unfortunately caught the bait. As I was negotiating the contract with them I asked them over and over, looking at the charges they were going to charge me, "My bill won't be over 95 dollars, right"? I asked this THREE times each time with an affirmative. Well it was a lie. My first bill was outrageous over 200 dollars and it just got worse. I've had to call each and every month to get the stupid "credits" for my tablet and to try to keep them honest. I have called and taken notes at least four times today probably being my 5th. Even though I've gotten credits for my tablets and such Verizon says today, 6 months in, that I was told today I supposed to pay $18 dollars a month for these devices. Um NO...they were for fee and I got credits for them. Funny how all these months I've been calling NO ONE mentioned this until TODAY 6 months later. It's so crazy. So because Verizon and this awful lying store aren't talking to each other and getting the info straight I have to go in again, take time out of my day, to try to straighten it out. They are liars and fraudulent. Do NOT trust them with any free items it will most probably bite you later. I regret so much going with Verizon and this store. I have never in my life had so much trouble with wireless. It's been nothing but stress and heartache and I wish I never stepped in that lying store. I was listening to a tech show and they said Verizon is one of the worst because one of their ex lobbyists now heads the FCC so they won't come after them. Not only this store is a problem but Verizon is as well. There are whole pages online people complaining about their dishonest billing practices. I truly hope they get trouble some day. read more

Marcela was terrific. Steamed us to a new unlimited plan for only $5 more a month. Saved our marriage :-).

I wanted to switch to Verizon from T-Mobile and I was told that it wouldn't cost me anything with a Rebate that Verizon was offering. So I made the switch and the guys were great and made it seem all to easy. I traded in my old devices as well. I asked numerous times if there was anything else I needed to do on my end to make the switch. I was told no your all good. I now know they just wanted my business and for me to make that switch that day. I never received a rebate. So I contacted Verizon who sent me all the info needed to get my rebate meanwhile I owed Tmoblie over $500 dollars in fees. I also found out that I had a line open with T-Mobile that never was canceled. Long story short I never received the rebate and these guys make it seem so easy to get the sale when there are many steps that need to be taken in order to switch over and get the rebate. It's been a nightmare of a situation. When I called them back tonight they told me that it was a Verizon problem and to call Verizon's customer service, when it was this stores fault for not telling me what really needed to be done. If anyone else is in this situation make sure to contact your previous provider to make sure everything was canceled and get the "correct final bill" because it's a specific bill they want not just your normal final bill. Also I would go to an actual Verizon store and not this Retailer. read more

Sylvia was so helpful in getting my Mom a new phone. She gave us a great deal and set up the phone with the glass cover and case. It was just perfect. read more

Alma help me with my phone to switch to new phone she's really good and she put a lot of patience on me And she's really clear just plan everything detail I recommend it 100% thank you alma read more

All the employees very helpful and friendly. Managed to transfer over multiple apps and photos. No negative remarks

This is the best Verizon store in Socal. These people will take care of you! I came in to get my phone repaired as it wasn't charging. I ended up upgrading and lowered my monthly payment! The upgrade did take a while and I was running ‍ late to work! The General manager Ali personally delivered my phone to me 15min away. I couldn't thank these guys enough! I got a new phone and made it to work on time. Highly recommended you go to this location for any of your version needs! Gotta get the new galaxy s21! read more

Alright, I know we live in America and people are always entitled. Most of these reviews are based off of long wait times and not getting served right away. Honestly, the reason why people are with the reps for so long is because they actually care about customer satisfaction and want to make sure each customer is taken care of. If you went in and out within 5 minutes, you'd probably go home with a lot of questions. Not only that, people who are setting up a new line/plan, it takes a REALLY long time. Now that being said, my boyfriend and I came to the store on Sunday the 29th of May. It was one hour to closing but my bf literally broke his phone and was desperate to get a new one since his work info is all on the device. We were PATIENT enough to wait to be helped by Ludym C. (sorry if I misspelled your name!) He went out of his way to set us up with new phones, made sure to answer all of our questions (especially me lol), and stayed after closing to make sure we had everything set up and ready to go. He even helped me transfer my old phone stuff to the new one while waiting for another rep on to confirm our lines on the phone. While waiting for all of this, we had some pretty interesting conversations and he made the wait bearable. I really liked our sales rep and he was really nice. It was like we had been friends for years even though we just met. So word of advice, if you expect great customer service, treat the workers like actual human beings and they'll treat you the same. I know they have to do their job to sell phones or whatever but shiet, I would not want to make their life any harder than it is. read more

Silvia was extremely helpful. Went in for a new phone to replace my broken one and immediately she was helpful and jotted down and explained in detail what I would be paying and actually gave me options to change my plan. Came out with a new phone, case, charger, and a new Apple Watch while paying less on my monthly bill. She was very patient and was able to transfer all my info and apps. Walked out ready to go. Thank you Silvia . read more

Christian G is the best! He made the process very smooth and easy. George also was helpful during the process- in fact the whole staff made the experience fun. We will be back! read more

I love this store! Marcela has helped me multiple times she is so easygoing and helpful. The Manager, Ali took care of us above and beyond! They are awesome! I never write Yelp reviews, but had to this time because I'm so appreciative of their customer service, friendliness, knowledge about the phones and time they took to help my kids and myself. This is our local store and I will come back here knowing I can rely on these guys to take care of us. Thank you guys! See you soon! read more

I came into this store to transfer my service and Christian G made the experience in store amazing. Was knowledgeable and very professional!

Really nice store with friendly staff. My sales rep Scott was extremely helpful, patient and thorough in transitioning my iPhone 11 to a brand new iPhone 12 Pro Max. He made sure everything was working properly before I left and then wiping my trade in clean. Highly recommend these guys! read more

We had occasion to visit this Verizon store today believing our approx. 7 year old Iphones may be in need of replacement. We were met by Robinson Ivory who assisted us in our inquiries. With his most efficient help we realized it was time for our phone replacement. He was very helpful in helping us select a replacement phone as well as some extras. Unfortunately there was a misunderstanding regarding the number of screen protectors we wanted. Robinson was of the understanding we wanted two and my wife only wanted one on her phone. The misunderstanding, as far as we are concerned, had no affect on the high quality of service we received from Robinson and we would highly recommend him to others as a top quality representative of Verizon. He was polite, professional and very knowledgeable regarding the products. As a result we give him a 5 star review. read more

Beware of the practices of the Verizon store in Seal Beach over by Marshall's/Sprouts/In N Out. They take advantage of people that don't understand technology and specifically the elderly. They sold my mother in law a boat load of stuff she didn't need and when she tried to return it they charged crazy re stocking fees. She spent $80 and after restocking they were only going to give her back $.86. She then went to the corporate office and they told her never to go to a Verizon retail store, and specifically that one in Seal Beach, they get lots of complaints about that particular location. It's disgusting that businesses take advantage of our Leisure World neighbors/family. read more

Congratulations to this store for figuring out how to be crooks in America, how respectable! Getting under the Verizon name so you will have a continuous flow of innocent people just trying to pop in and get some help.. only months later realizing they have been conned by some low-life manipulators. It seems that your whole store staff is in on the game, congratulations on your teamwork. I hope you feel good about preying on people trying to get help for themselves and their families phones. I hope you can sleep at night knowing that you cause additional stress to the lives of already busy and stressed people. Fortunately you can only go so far in life with this kind of behavior so I wish you the best when it all comes back and bites you. read more