I visited this Verizon store on today (Saturday) around 2 PM, and while the customer service was friendly in setting up my appointment, it wasn't really needed since the store wasn't busy. I went there specifically because they had the new iPhone 16 Max Pro in stock. An associate helped us right away and mentioned they had phones available, but only in certain colors and storage options, which was fine by us. However, when we started discussing the purchase, she brought up a $400 accessory bundle that was mandatory. We weren't interested in that, so she checked with her manager, who confirmed we could only buy the phones if we also bought the bundle. Frustrated, we decided to leave empty-handed. I later called Verizon customer service to ask if that was really the case, and they said no, it wasn't necessary. Honestly, I wouldn't recommend this location. It felt like they were pushing sales too hard, which made for a pretty disappointing experience. read more

I am so appalled with this Victra company that has a VERIZON SIGN ON THE BUILDING. 100% Scammers ! MARCELA G. Sales rep at Victra Completely out right scammed my sister and I witnessed it. It was only after receiving the bill that we discovered it. During these tough times with Covid and people being more vulnerable need to Be Aware of this company. Went in to out right buy an iPhone 12 and was Literally scammed for over $500.00 July 6, 2021. The Scam has been reported to Verizon they said they would call us back but never did so we called them back today. Verizon said we had to call Victra's main office which they stayed on the line to report the Scam. Victra is filing a Complaint/Scam report and we are suppose to hear back from VICTRA this week to give a detailed description. WE NEVER HEARD BACK! This is very time consuming and alarming. Verizon says it's a Victra fault, not Verizon's ! Please check your invoices and bill very closely. Victra location 12800 Seal Beach Blvd, Suite E. Seal Beach, Ca. Beware! $500.00 This is so horrible. read more

Verizon - BEWARE! Victra Scam Artists as sales people steal from the innocent! - Mobile Phones Near Me - Seal Beach, California

This place has created a nightmare for us. First please understand this is a Verizon affiliation store (Victra), not an actual Verizon store. That means they are there to up sale you on products and services to make their profit. If you want a new phone, they will add $40.00 to the cost - and some of their team will not even tell you about it. Accessories are overpriced as well. Since this is not an actual Verizon store, if you are having an issue and are out of state or down in San Diego for the weekend - other stores can't help with the phone (Verizon can help with the service). Want to make an exchange or adjustment? Back to this store only and get ready for hidden fees. The integrity of this place is also highly suspect. This was most obvious when a different customer came in, the wait was long and they asked if they could just call customer service and the assistant manager said no, the system is always messed up when a new iPhone comes out. Come back tomorrow. Really? Just because of the release of a product, there are technical issues? BS. For our specific problem was the same assistant manager who we placed our original order through, went back the following day to change one of phones we were getting and told us to wait for the phones to come in and he would take care of things. No problem. However, when we get there after all the phones are in, and we talk about the upgrade - he tells us they only have black (in color). Small issue, fine no big deal. However, what he did, without disclosure or our consent is downgrade the phone as well. We could only be provided an emailed receipt (wonder why). We did not see that deception until we got home (late) and the next day contacted the store. I get an appointment with the manager the next day, talk to him and he said he's going to take care of us. I'll get a call later that day (Saturday) or the following Monday. I receive no contact, no notice on where still working on the issue until I have to call back late Monday and best I get is to leave a message (again). Tuesday I finally get a call and they just want to pass me back to the same assistant manager that originally deceived us. What? How is this taking care of my problem? he solution to my problem? They will swap my phones out, but charge me still 39.99 per phone as an additional service fee. For their problem, their mistake, they want to add charges to me to fix it. There are official Verizon stores in Lakewood and Cerritos Towne Center which I would recommend you go to and don't pay the extra for this store. I am also warning you that they will not be honest, why didn't we get a printed receipt and only by email? So we would not notice. Why would things be handled later? Because they are trying to string us along. It should not be this hard. It should be transparent and up front. This place is not that. Do not go here. read more

Marcela was totally amazing!! We had a problem with our Google account and she solved our problems in a very timely manner. She's an Angel. She's very helpful, friendly and knowledgeable. She's a total asset to Verizon. read more

Verizon - Mobile Phones Near Me - Seal Beach, California

Yesterday I came at Verizon store with my family at 12800 Seal Beach Blvd e, Seal Beach. We had some phone number linkage issues, where 3 numbers had to be remapped to diffident sim and esim cards. One of the employees Erica met us and started digging into our problem. She was very passionate and kind to us. We spent almost 2 hours there because she had to call support several times, and even escalate the issue all the way to tier 3 support. Not everybody was pleasant on the support line, and when Erica was redirected she had to explain the same issue over and over again from scratch. In the end, all phones were mapped correctly, and we also got a gift deal on apple watch SE we didn't know about, where the deal didn't increase our current monthly payment, which was a free gift. So, the whole family was very happy with their phones linked properly and the gift from Verizon. Thank you, Erica read more

I recently went In and upgraded to the iPhone 12! Awesome phone by the way but what's more awesome was the rep that helped set it up! It was chick with long brown hair I think her name Was Marcela? I'm not sure she was really knowledgeable and helped me transfer all my pictures. I'm very happy with the customer service and the phone. I'll be coming back soon to upgrade my boyfriends phone. read more

Marcela is a wonderful asset to Victra- Verizon. She is so knowledgeable and patient. She didn't rush me, she took her time to make sure I understood all aspects of my new phone and iPad. She helped reinstate my email on both devices when AOL was trying to charge me just for tech support. read more

Verizon - Mobile Phones Near Me - Seal Beach, California

They lied and lie don't believe what they say now paying for two phone. They make me change service to another carrier don't trust these people read more

After a rough day of losing my phone, Scott and George helped set up a replacement and explained the Verizon offers available. I needed a new phone anyway but was pretty stressed about the phone I lost. After spending time with these guys, I felt comfortable with my new purchase. Scott even put the phone together with my accessories and helped retrieve my data. I love my new IPhone 13 Pro. I did receive an email with an estimate of my future billing rates and It was not what I expected so I went back to the store the next day. Ali Explained how the fees are set up and will be adjusted once the promotion dollars are applied. Feeling better knowing these guys will answer any questions I have. Thanks guys! read more

My daughter just picked up her new phone yesterday and is satisfied. The reason I am writing the review is to give huge kudos to George the man who sold it to her. He was really instrumental to let her know the difference between the Google Pixel 6a and the Pro. It helped her a lot because she was switching from an old LG and all she knew was that she wanted a phone like her brother who also has the Google Pixel 6a. Anyhow he helped with everything and was so very kind at every step. This is his nature. You can tell he tries to be kind to everyone...not just the customers. read more

Manager Ali is very knowledgeable and easy to work with. We are here now and they have 6 people working with only 2 customers. Really clean store. They have excellent follow up. read more

Iyana is the one who helps me to upgrade my iPhone. She's super patient and kind. Offers me all the good deal. Iyana and George spent a lot of time to help me recover my old iPhone account so that I can trade in the old phone. They are great and I really appreciate them so much. read more

Marcella is amazing! She in not just knowledgeable, but provided THE best customer service I have received in quite a long time. I worked in the wireless vertical for over 20 years. She is a shinning example of what every business wants and needs to retain happy customers. Thank you Marcella for all of your assistance! read more

Marcela was absolutely excellent in assisting my husband and I on 11/25/22 on the purchase of a cell phone with accessories and Internet service. She was extremely detailed and communicated to us in a very understandable manner. We will definitely return and ask for assistance as well as refer her to our friends read more

Had an awesome experience trying to replace a new phone, Selvia was extremely friendly and helpful with the process. Made it quick and painless. read more

Excellent customer service! Both George and Ali were professional, courteous and eager to help. George listened thoroughly to my dilemma and efficiently solved every issue. I am most grateful to not only having my issues resolved but also to have been treated so respectfully. read more

I would give 0star if I could. Their deal sounds cheaper but in the end it's not. This store is not Verizon. It's Verizon authorized by Victra. They give you so many fees which you don't have to pay if you go to normal Verizon. I think that's one of the way they get profits.The assistant said he would give me smart phone cover, portable battery and screen cover. After I went home and checked the receipt, he charged me all of things that he said he would give me. The assistant was super nice and helpful. It makes me so sad that he was nice because of only money.You can check other Verizon authorized by Victra reviews. They all have bad reviews similar to my story. It sounds like I can't return it. So I will take this as a lesson. read more

Christian and George were awesome and Ali gave us a great deal. Overall best experience I have had getting a new phone plan! Thanks guys!

Walking into the Verizon this afternoon - wow what an outstanding experience! If you want exceptional customer service, this is your store. As for Marcela! She was incredible! Her knowledge and technical experience was outstanding. read more

Thank you to Ana at Verizon for patiently and diligently working with me to find the perfect phone. I am so happy to have a phone that suits my needs. Perfect Kathi 06/23/2022 read more

Do not give this store your business! Unless you are very tech-savvy and REALLY know what you're doing, never buy from a Verizon "Authorized Dealer," and DEFINITELY NEVER FROM THIS ONE. I walked in saying I wanted an iPhone, no larger than the Samsung I had with me. (Said that part at least 3 times.) I admitted that I'm a bit of a dinosaur with technology. She made Google phones sound wonderful, and even though I was clear I wanted an I-phone, she kept pulling me back toward the Google phones on display, with me comparing sizes with my Samsung and saying that the one on the end was too large. We sat down, she began scribbling all the deals, and before long, unrealized by me, we were discussing the Google Pro XL (the one on the end). I didn't pick up on this, but when I asked her the size of the phone in the notes on her tablet, she said, "It's the same size." I can't believe I was taken in like I was. (I never had a chance to even hold the phone, as she started loading my data on in the moment she took it from the box.) When I got home, I realized my mistake. Went back to return the Google Pro XL within 24 hours of buying it. I was polite and apologetic, but the sales person was extremely rude, saying things like, "I don't know why you're doing this; it doesn't make any sense," multiple times and "huffing" at me while she was on the phone with her manager. In the end, I received $50.88 of the $255.65. I had spent the day before. This store would do absolutely nothing to compensate me, even with the description of the way the sale had gone. Verizon Corporate set up a conference call with all of us and told her she needed to step up and give me my money back, because it was the right thing to do, but she flatly refused. (It turns out that Verizon Corporate has no power over its "Authorized Dealers," who use a different billing company, over which Verizon Corporate has no control.) The lesson: NEVER buy from an "Authorized Dealer," and DEFINITELY NOT THIS ONE! ALWAYS buy from a "Corporate" Store, and Verizon will stand by you if there is a problem. read more

If I could give them a 0 I would. Their management is rude, They threw my out of the store after I purchased a phone over the phone with them. I ordered 4 hours earlier, they confirmed with me it was ready, paid for it over the phone , and when I came to pick it up they said it was for a pre order and I can't have it your order is cancelled. No apology no nothing !!! No let me make this right and maybe get you something similar. The manager told me to leave the store !!! Then his low level helper Ashley got involved and I told her specifically I do not want to speak with her I need a MANAGER she continued to ramble on speaking nonsense. I told her to stop harassing me and took a picture and then she threatened to call the police. These are 25 year old kids talking to a 43 year old man. How unprofessional and RUDE !!!! If they were employees talking to my customers like that I would have them FIRED !!! read more

Worked with Chris, Ali and Marcela. Set me up with a business account - very patient and helpful. Not sure why their rating is so low. The people at this location were very nice and helpful to me. I've had a great experiences here (as well as with Victra at other locations). My advice: 1). do your research, 2) know what you want and 3) don't say yes to anything unless you really want it. There's no hard sell here and they truly want to help. read more

Awesome help tonight with Chris R and Marcella they helped my 14 yea role get a new phone . So easy!!! read more

Verizon - Mobile Phones Near Me - Seal Beach, California

Thanks for help to transfer with a very easy way form t-Mobil to Verizon and the person was so helpful and so patient and I used discounts and a lot of promotions to get you the best deal Thanks( George Kahlil ) read more

Marcela helped me with purchasing my new iPhone. Great customer service and very helpful.

man if I could give zero stars I would.. Don't go here, they are lying cheating snakes. They don't have integrity.. I ordered my phone on Verizons website and called them ever few hours so I could come get it. Talked to 3 different people including a guy named Jacob. They knew what phone I ordered. Finally the girl told me to just come in and pick it up it would be easier and faster. I drove all of the way there and low and behold 3o minutes prior they said they sold it someone else. They said they never received my order and they said that it will just be cancelled automatically. I had been calling for 5 hours about this phone and they told me to just come and buy it in store and literally it wasn't there.. with no phone anywhere to be found anywhere else. Shady shady store, do yourself a favor and don't go here. Unless you like to be messed with. Then to find out that JACOB was the manager. hahahahahahah your store may wanna re-think that. I asked Jacob for his managers name and number and he wouldn't give it to me. He told me to call Verizon. I forgot the assistant managers name (he said he was anyway) and he wouldn't give it either. It was a name that is if I remember .. like a name you don't hear very often more of an old fashioned name.. DON'T GO HERE UNLESS YOU'RE LIKE WHATEVER .. IN AND OUT IS NEAR BY SO THERES THAT read more

Had an awesome experience with this store. I came into the store with a busted phone and was greeted by Jacob. I was looking to upgrade and he was knowledgeable and patient with all of my questions! Usually getting a new phone is a long and painful process but Jacob made it quick and painless. I will most definitely be coming back to this store! read more

Lets just start off with a HORRABLE manager customer experience! Jacob is supposed to be the manager of the store he has really bad customer service customer relations, and communicative skills. He treated us with disrespect over the phone while we were trying to resolve an issue on our end as we are the consumer. He even took it as far as to hang up the phone abruptly when our call ended, who does that to a customer. From a business owners point of view and a loyal customer to Verizon he should not be the one to have dealing directly with customers, he's a young kid with really bad customer service skills. We Sorry seal beach Verizon but we will be taking our business elsewhere. read more

Marcela was so helpful and friendly. She made the upgrade very easy for me and was very knowledgeable. I will definitely be going back and asking for her to help with my son's upgrade as well. read more

Check phone prices before you buy and review all charges before signing! I overpaid by $140 because sales associate didn't disclosed all fees before I signed the contract. They charge $20 activation fee on top of $30 Verizon activation. Restocking fee is $75 Go to corporate Verizon store to get proper Verizon customer service read more

Twice I've come this store and in each instance, the sole visible employee was on a call and could not be bothered. In one instance, he looked at me and went to the back of the store. I've since gone to other neighboring Verizon stores and have written this one off. read more

Marcela was awesome, very easy to work with and very informative as well. You will experience great customer service with a smile and a genuine interest in your communication needs. read more

Sad to see that the reviews are so low for this establishment. My experience here with Ali was great! He was speedy, knowledgeable, and he hooked me up with an awesome promotion. I can't attest to Verizon's service as a network provider (they're not the greatest to me), but this branch has great customer service. read more

Scott and George provided excellent customer service support when we came into the store to upgrade our smartphones and Verizon plans.

Silvia was very professional, friendly and helpful. She went through all of the information very patiently. read more

Verizon - Mobile Phones Near Me - Seal Beach, California

Xmas eve hours posted for 8 am opening. No one showed up until 9. Still waiting at 9 15 while the only person waits on one at a time. When I mentioned the issue, I was told they would fix the website. Not even an apology. Not even an oops. I get it that these are challenging times. But seriously. This store is always slow and understaffed. read more

Let me just start off my saying that if there was an option to give zero stars I would. These people are nothing more than snake oil sales people. I went in to get my iPhone 11 , I called to see if the phone was in and the lady said she would call me back. Two hours go by and still no call ( should have been the red flag there ) I was in a rush to head up north when I said forget it I'll just go in, and what do you know my phone was there! The gal then proceeds to come in the door and say oh I'm so sorry I was just going to call you , which I knew was bullshit. The waiter another 30 mins to get everything set up, and then went to the desk and the gal said oh I threw in a screen protector for you ( never told me the price by the way ) so I thought okay cool and then sign all the papers and what not and then ask for a print out. I get a response for the gal saying " oh sorry because of covid 19 we can't print paper receipts ." I also okay whatever , get home pull up my email and see that they charged me $70!! For a screen protector!! I called back right away and said I didn't say I want it and demanded they take it back and give me a refund for the $70 NEVER GO HERE!! Can't image what they do to the elderly that are in the area! These sales people are thieves!!!! Surprised they have still open!! read more

I came in to get some new lines added to our business account. Victor was able to help us get all the lines and accessories we needed for the new phones. He's very patient and polite. I come to this location often for my business needs but this was the first time I felt great customer service. read more

I came in to the store to add my daughter to our family plan. Marcela was very patient, informative and friendly. My only disappointment was that the store didn't have an iPhone SE, but that is not the store's fault; the phone is in high demand. All other customers seem to be helped in a timely manner. read more