I'm not a wireless customer, but I come pick up phones for work all the time. I've came in on several occasions and each time, the customer service was great. The reason why I'm writing today is because of one representative that helped me today. He understood what I needed and was able to help me quickly. I've always spent more than an hour in the store, but he knew exactly what I needed and I was out of there in under 30 minutes on this particular visit! If you need help with phone purchases or your plans, ask for Felipe! THANK YOU FOR MAKING MY JOB EASIER, FELIPE! YOU ROCK! read more

If you enjoy a place that gives you attitude with arrogance, this is the place to come!! My brother wanted to replace the screen cover on his cell phone. We went to this place to get a new one. The woman (can't remember her name) got the screen cover and tried to replace it. My brother mentioned that there was bubble and the edge had issue. Her response was that she has replaced so many in a day that she knows what to do. She does it all the time!! We spent quite awhile there but she wasn't able to get it right. She then mention that she will give my brother a new one that he can replace at home. And of course she had to emphasize that she does this as a favor to the customers! And other companies like Sprint or AT&T charges $8 just to put it in. (All with attitude!!) Hmmm... Did she think that he can afford a smartphone but not afford $8 to spend to put it on? Or does she mean that if he pays an additional $8 then she can do it right? At last, we shall never know... There was a limit to the amount of attitude with arrogance and I had reached it. But for all others who likes to be given attitude or feel less of themselves, this is truly the place to go. For attitude and arrogance this is: "As good as it gets!!" read more

Probably the best customer service I've ever had in a Verizon store. My fiancée and I went to this store a few days before the iPhone X's/Max came out because we wanted to talk about our plan and see our upgrade options. Andre was extremely helpful. He broke down the details on what our options are. Come Friday the phones come out and I call every Verizon store but no answers. Andre gave me his card so I gave him a text to see if he had iPhones in stock at his location. Luckily he did and he was willing to hold them for me and my fiancée. When we got there he was super helpful as well and so patient with us. I've NEVER gotten this type of customer service before, he definitely went above and beyond to make sure we were happy. read more

They priced match online Verizon promotions and Amazon price. Sales staff are very friendly and they take your business seriously. Thanks Steve. read more

Verizon changed my plan from Unlimited Data to 4GB. When I called in to complain, they said they cannot change it. Gloria in Kentucky service operation apologized for my frustration, but never apologized for the change they made without my approval. They used to have the best service looking out for their customers. Time to move on from Verizon. read more

Coming here is a waste of time. I have been here multiple times for various reasons and I always leave here very unsatisfied. All the employees are very stand off-ish and not helpful. They act like they are doing you a favor when assisting you with anything. Or they just punt your problem to someone else, like telling me to call Verizon Tech Support hotline......then what are they being paid to do? You are better off going to the Burlingame Verizon store. They are much more helpful and service with a smile there. Though beware, there is probably a long wait at both stores- just not worth it at this FC one. read more

This store is alays packed when I go here. I am giving this place because 5 stars because of my experience with Sales Rep, Adriana Cholico. She went to great extremes to help me get what I needed. And I needed it very quickly. I will always be appreciative towards her and her service. read more

I needed a new earpiece for my phone, and since I'd had a horribly awkward experience here a year ago with the sneaky sales guy who sold me my phone; I was dreading coming back. Much to my pleasant surprise, it was an entirely different and comfortable environment this time around. It was a much more professional group of employees working here now. Jose greeted me at the door and helped me find what I was looking for. He then asked Spencer to ring me up, and I was on my way. Thanks guys , for treating a customer with sincere respect. read more

Been so busy, forgot to write a review. I had a horrid time with San Leandro Verizon (never ever again!!!), and didn't want to travel to Emeryville (love it there), so stopped by San Mateo on the way to work. I went in at 7pm, got in line, and waited since they only had 3 sales reps working. (I wish their concierge or tech support people could sell phones too) Took about 30 minutes before I talked to sales, so that's why 4 stars. From there, it was fast. I told them what I wanted, and the salesperson Kristy was fast and efficient. I said I didn't need accessories, she brought some out in a basket for me to see, but no high pressure sale, and she tried to get me out as soon as possible since I was in a hurry. She was very responsive to my stated needs, which I appreciated. (hear that San Leandro???) I would buy from this store again in the future. People were very courteous, none of this attempt to choke me on accessories I didn't want. Store was clean and waiting wasn't bad since I could play with other phones in the meantime. read more

Great service. I had to return a case that I bought from the Verizon on Market. Ali was great in providing service. One thing that that I found out when talking to him was that I wasn't given the bundle price that I was promised at the other store. He offered to take in the other items that were supposed to be part of the bundle since I was quote the wrong price. Nice service! read more

I traded in a 6 mo. Old S7 a few months back at the store and was promised a payoff of my phone, their 'trade-in' scam. After a couple of months of waiting, they tell me I would not be getting the money after I paid off the phone out of my own pocket. The said I had not filed for it on time after I called several times about the refund and they never mentioned the process. If you take a chance with Verizon, make sure you are given all the info about rebates before hand. I finally paid another $600 to payoff their phone and get rid of them, as their service is awfull and their signal was never better than 3 bars in my area. My advice, stay away, they are not worth the expensive bill every month, almost any other carrier will be better and cheaper. I was paying $130 a month. read more

I have been a Verizon customer BEFORE it was even called Verizon, and I have never been treated worse by ANYONE who provides ANY kind of service to myself or my family. If your thinking about using Verizon STOP and remember these words, UPCHARGE!!! extra fees due to data usage, other cell providers have unlimited data, excessive hold times when help is needed............... NOT providing the extended warranty on equipment that I have paid for IN ADVANCE! Walk away from Verizon, no, on second thought....................RUN! read more

My fiancee and I had a fantastic experience today at the Verizon store in San Mateo, thanks to the Sales Rep Andy Lau and the Manager Felipe. Felipe helped us save some $ by sorting out a joint plan that made sense, and then handed us off to Andy who was super patient and helpful as we bought a phone and sorted out the accessories. He even came out to the parking lot to help us sort out our bluetooth connection with the car. In an age when we so often hate dealing with telecoms and big biz, it's refreshing to get some great service from some good people. Thanks guys - much appreciated. cheers, R&R read more

Verizon has great cellular coverage, and that's why I continue to be a customer. It's an abusive relationship, though, because virtually every customer service interaction I have with them is terrible. This case was no different. In November, I stopped in to get a SIM card to activate my iPad as a data line. I just wanted the SIM with my intention to use the web site to go through the process of adding a line. The representative (unfortunately I didn't get his name) insisted that he could not provide a SIM card without activating a line of service. The store was quiet and he could help me right there, so I said fine. He went through the process of adding the line using his tablet and eventually we got to the "check out" portion of the transaction. I was surprised to see the price of my estimated bill and questioned the charges. Only then did he disclose a $40 activation charge that he had added. He said that as a long-time customer, he excepted me to know about the charge. In my defense, I have never activated an owned device that I brought to the table, and didn't think the charge would apply in this situation. I said no thanks -- I'm not paying $40 to "activate" my own device and continue to give you $20/mo for service forever. I asked to cancel the transaction, at which point he got the manager, Mr. Combiz Abawi. Mr. Abawi said that he had to charge me the $40, but would see it was credited on my statement. He said it would take a couple weeks and gave me his business card. It's now February. There has been no credit. I've contacted Mr. Abawi twice by email with no response. Do not trust this store. What they did is straight-up fraud, but when it's David vs Goliath, who do you think is going to keep my $40? And of course, it's not about $40, it's about the lack of honesty and integrity of the company and Mr. Abawi in particular. read more

'Wild Goose Chase...' that's what it was for me last Saturday morning. I decided to change over my phone service from Verizon to Consumer Cellular, I'm a senior and was saving a lot $$ on the monthly bill with the change of service. Met with 'Tony' the Mgr. and told him I needed the 'transfer pin' from Verizon to make the over to Consumer Cellular, he said "there's no such pin number " ? Went back to the Target store and told them the info given, "there has to be a pin# to make the change from Verizon to CC". Went back again to the Verizon store, a kid name 'Ad' was able to help me, waited for a few minutes and was given the 'magic pin#'. What? 'Tony' the Mgr. couldn't come up w/ the number but 'Ad' did? I think there should be a change in Management in the store, at least someone who knows what they are doing. bye bye Verizon! read more

I had a smooth experience picking up my new phone I ordered online. They were busy but able to get me my phone right away but not want me to help set it up. However its so easy to do now on your own at home transferring data from phones that was fine. It was brief but easy ! Better experience by far for me than Victra in RWC. read more

I was in the Bridgepointe Parkway store today to resolve an issue with Tele-sales ordering. Tony takes the time to listen to the issues I encountered with previous order, and was able to offer a couple of ideas on how best to proceed. I took off one star because there were no cellular signals at this Verizon store, grant it offers "unsecured Wifi". Shame on Verizon Wireless for ignoring their own store. read more

I like my phone but Verizon Wireless the company that you deal with that does the billing, are not Straight Shooters. They made a deal with me that my bill would be certain amount of month. Now it's a hundred and fifty more months and they promised. Now they can't find any record of the agreement I have. It makes no difference to them that I have been a customer for 20 years. They talk a good game but they really don't deliver. The Delphi tracking service was working and then it wasn't so they talked me into buying hum devices for my taxi business and they aren't as good as the delphi's were when they were working. Verizon used to be very very good but has gone quite a bit downhill in the recent years read more

Hi folks... I was actually on a chat and got my application completed and all was going great. Then the rep asked me to call the credit line and I lost my chat .. I called the credit department and was connected to Tele-services and this too went smoothly. Then they transfered me to Tele-services in order to get prices and a set up a plan. I ended up being on hold for 40 minutes, 20 minutes 10 minutes etc. Plus I couldn't get access to the chat without logging in.. so I tried to register online , but unable to register because I didn't have an account.. well I knew that already. I mistakenly notified the business department and someone answered right away, but they could help me because this is a personal account.. he transferred me to the tele-services... holding again. I guess joining Verizon is not in the cards for me.. I hope you have better luck. read more

I came in yesterday with a phone issue 3 different Verizon departments couldn't diagnose. Chris B was incredibly patient/determined, and quite frankly shed a new light on the lengthy customer service process. Major props and thanks Chris for helping solve what seemed like the iPhone da vince code. read more

The weekend manager here is pretty ridiculous. He let's customers wait and wait for a rep to assist you while he just walks around doing nothing. When it's busy he should be helping, not walking around aimlessly while people wait. read more

Besides knowing next to nothing about the products, staff is rude and dismissive when being asked about basic product capabilities. Since I spend over $2,500 a year with them, my expectations are that I would at least be treated well. Lack of product knowledge i can overlook but being rude and disrespectful is unacceptable. Too bad other carriers are just as bad. A race to the bottom that I hope some company will realize is a huge market opportunity. As Virgin America is to airlines ,"X?" will be to mobile carriers. read more

The experience I have at Verizon is usually not good. One time, there was this cold, superior looking guy, talking in some cold tone. The other times, it was cold-blooded corporate dealing with you kind of attitude. I really wonder why this is. It is some kind of snobbish attitude. Could it be that they spend all those advertising money to tell you they have the best network, and think people need them, not the other way around? I can think of some companies do that to their customers -- it is when they think they have you locked in, that they will for sure be able to eat you, that they don't really care about you. I don't know what the true reason is... but my phone reception is good, not great. And living in metropolitan area, I really don't care that much about the coverage area because all wireless companies are about the same, and not care if it is some forest in a state I never visit anyway. If it is a forest or place people go to, other companies sooner or later should have coverage too, if not now, and I can always use the Internet at the hotel anyway. Also, it wasn't the first time they try to suck in money by preying on me. It is like: if you buy some clothes, the company help you look good. Companies usually help the customers and make them well. It should not be that they eat up their own customers. They are like a predator that preys on its own customer. The situation was: Verizon sent me text messages stating I am near my usage limit. So I thought, ok, I will use data carefully. And the next day or a couple days later, I get the message again, stating I am near my usage limit. So I thought, oh well, if it goes over, that's fine, I will pay for that 1GB, which is $10 or in fact for Verizon, it is $15. The message never said I was over the data usage. It kept on saying I am getting near the limit. So later on, they told me the bill has overage charge of about $350. I told them the messages never said I was over -- it merely said I was near my limit and so I thought if I happen to be over, then I will pay the $10 or $15. It turned out the message meant, "we added 1GB to you and is charging you $15, and for that 1GB, you are near the limit." So that means, "near the limit" does not refer to my 8GB or 12GB plan. It referred to the 1GB that they added. I told them the messages could have been more clear, and the fact was that if I called to bump up my plan, the overage would be $40 only, but the fact I didn't call, they insisted on taking in $350. I kept on saying, you sent me messages, but the messages kept on saying I am near the limit, not over. And the representation kept on saying, "well, we sent you multiple messages" as if she didn't hear me or just following some formula script on the phone. And so, it looks like instead of having me as a customer for the next 20, 30 years, which means 240 or 360 more billing for them, at around $100 each month, which means $24,000 or $36,000 of revenue for them, they chose to milk me for $350, with the possibility that I will never be a customer with them ever again. Somehow I get it. When it is 3 or 5 years later, when people leave and leave, they might just do more advertising, promotion, or, the original VP will have left the company at that time. So, as a VP right now, it is best to milk in that $350 to bump up the revenue number and net profit number, have a good bonus at work, and good stock options profit for him or her if the stock price moves up according to the bigger net profit number, and he or she will not care for what happens 3 or 5 year down the road. So I am switching to AT&T, or Cricket, which belongs to AT&T, and their default plan is they don't milk and milk money from you -- they lower your speed once you reach your data limit, so that you can do reasonable communication, but just a little bit slow. When you can't stand the slow speed, you can call them to upgrade it for that month, and it will be no surprise for you, in a way which is like "oh we milked you for $300 and we intentionally make our messages not very clear, so what, what can you do?" (by the way, I checked. Cricket has 8GB (a promotion up from 5GB) plan for $45 per month right now, with unlimited talk and text. If it is 10GB, it is $55. If it is unlimited data, then it is $65 per month. With Sprint, it is $60 unlimited data, voice and text. I think some company may have some maximum of 25 or 27GB limit and they will make your data become slow speed, but 25GB or 27GB? at least to me it is good enough. If I exceed it, then the slow speed will just tell me not to surf too much.) So I am switching. Bye bye blood sucking vampires. Hm... maybe that's why they are cold blooded. Blood sucking vampires, are they supposed to be warm blooded? read more

Terrible customer service. You spend tons of time waiting and get very little service. Employees are not very knowledgeable. Employees are not attentive. Employees hate you deep inside. Employees say riude things under their breath. LOL! Verizon employees hate their LIFE! read more

If you go to this store, ask for David! I went in to upgrade my phone, and they didn't have the particular phone I wanted, so David walked me through my options for the particulars I wanted. He was upfront about the fees and add on costs, instead of surprising me with a big bill at the end (like what happened 2 years ago when I bought my Pre). He also helped me with some questions I had about billing and explained them in a way that made sense to me, something no other associate has been willing or able to do at other stores it seems. He was very helpful, and even suggested my friend and I go wait at the Starbucks next door while my contacts transferred to my new phone, and while we were there he hand delivered my new phone and all the accoutrements! Talk about service! This is the FIRST TIME I've ever got such good service at a Verizon store, this guy made all the previous trouble worth it! read more

This store would not accept my government share plan account ($135/month with 4 data lines, and 10 GB share plan). The agent told me if I paid $300 for Iphone 6 with , 16gb including tax and Activate the data line then he would honor the government account. This may be the best deal I was offered, but I was not sure that he would jack up the price from $135/month to $203/month as Verizon at Costco in Palo Alto would charge me. I cancelled the deal at Costco and plan to switch to AT& T as my friend told me that AT&T would honor this government share plan for $135/month for 4 data lines, 10GB of data. . read more

Their customer service sucks horribly. If their phone service wasn't the only service that works for our area, I wouldn't be a customer.

I would give negative stars if possible. I have been sitting in the store for about an hour on hold with Verizon to shut off a telephone line. I was told by the rep that "they need voice authorization" to disconnect a line. Can't an in store rep get authorization in person??? C'mon let's not insult your customers intelligence on top of everything else. read more

Abe - patient when we didn't have all the information and super helpful. He laid out our options clearly and didn't pressure us to make certain choices. He made the process of switching to Verizon as seamless as it could be given the circumstance. Thanks Abe! read more

I had a great experience here in activating my phone and choosing protective accessories. This is a well-run Verizon store.

Worst customer service I've ever experienced. Would give zero stars, if I could. I was attempting to exchange a malfunctioning Belkin wireless charging pad. I walk in, Manager asks if I need help, I say so have an exchange, so he walks away to have somebody else assist me, when nobody else is available he comes back and says, "Okay, nobody's available, I guess I'll knock this out real quick." Mind you I have no idea what type of wireless charging pad I need to exchange for. So I say, "I don't know what type to get, can you help?" He replies, "I mean they're all the same, a wireless charging pad is a wireless charging pad. You pick the brand you like." Manager then proceeds to hand me off to a different associate, and says, "Can you help him exchange this? He wants the Mophie". Again, never did I say that's what I wanted, I simply had the Mophie in my hand because it was the only one I saw. Associate takes over, I ask if he could show me the other versions. I find one I like and I attempt to make the exchange, they say because it's damaged they can't accept it because it was bought over 14 days ago. A straight exchange, no price difference, for a malfunctioning item they sold. They say I need to go through Belkin to get a new Belkin item, but I don't want a Belkin item. Policy in place to so Verizon keeps their $70, don't need to worry about any revenue lost, and put all the customer service administration back on the customer!? INSANE. With that being said, it was the service from beginning to end that this review is about. Policies are policies but acting like an exchange is not a reasonable opportunity to provide top notch customer service is why this place was horrible. read more

Verizon is the absolute worst in customer service and the worst as a service provider. I have been trying for 2 years to get this phone to work correctly and Verizon blames Samsung, while Samsung blames Verizon. 3 times in the last 2 weeks I have spent a minimum of 3 hours straight with a Verizon rep. and they have improved nothing!!!!! Check the statistics the other guys are all within 1% of what Verizon says they give us and the cost is WAY LESS. If you read any negative reviews...and there are plenty, and you sign on with Verizon then there is no one to blame but yourself for the crap service you get. If everyone drops them WE, the people can bring them to their knees. All of my problems are too many to list all of them. read more

I have been with Verizon for years; till now. We no longer have reception at home. It is now considered a fair or poor cell service area by the major carriers. Why, but oh well. Verizon has a cell booster for sale $349; Sprint gives you a booster and less cost on their phones and most likely our plan. Oh, and they also pay off any contract you may be counting down. read more

Scammed by a visiting sales rep, and now I am being charged for installation equipement that not only I did not order, but had no idea I was being delivered. WATCH OUT! read more

My phone's battery went bad and when I got my replacement, I discovered the replacement was defective as well. It wasn't just defective in one way but many. The service kept going on and off literally by the second, the battery said it would last 4 hours from a full charge, and the phone got incredibly hot. I spoke to someone on chat first, who was doing her job as best she could, but offered no good solution as I needed a phone today. I took both my old phone and replacement into the store just to have the store employee tell me that a 4 hour battery life on a replacement phone is to be expected because it's a refurbished phone. He did agree that it was defective since the service didn't work, but offered no apologies. He said that I'd have to wait for another replacement and send the previous phones back in separately. I made it clear on Monday that I had to have a working phone by today, as I have phone meetings all week. Again, no apologies or attempt to right the problem. I contacted Verizon through their chat feature again to ask where I can file a complaint. He tried as best he could to find out where I could file a complaint, but was ultimately unsuccessful. That's right, Verizon makes it impossible for even their customer service agents to find where to file a complaint! I've never been so upset with a company in my entire life. I've been a customer of Verizon Wireless for at least 15 years and it's very apparent that I'm not a valued customer. read more

Verizon, shame on you! I went to your location on Memorial day as my Iphone 5 had water under my screen, your sales person could not get me a refurbished replacement, have my phone fixed or even have the phone number reference the incoming calls to my house line. What your sales person could do for me was to sell me a new phone and even the lower quality phone I reviewed, you were still going to charge me for an upgrade. Where is your customer service and adaptability? Why are you forcing people to go on a one or two-year contract versus month to month like your competition? I gave you a 2 versus 5 because you lack integrity. read more

was not satisfied with the service at all. I didn't not feel welcomed or appreciated as the customer you know. I will not be going back :/

I rate this Verizon Wireless store 1/2 star if that. I've been here several times before and the service has always been subpar. Today was the worst. A young girl by the name of Michelle "attempted" to help me with resolving the issue of providing me with a battery for my LG phone which is still under warranty. She tried to sell me a new battery for the full price when I was entitled to a 25% discount since I've had my phone for a year. For the first 3 months if there is a defect with the battery, then the customer is entitled to a new battery and not have to pay for any of it. For 7-12 months it's 25% off. Anyway, Michelle was extremely rude about it, saying that there were no notes on my account that I had called the 800 number and without notes there isn't anything she could do for me. She also laughed inappropriately in the middle of looking up my account. Later I called the 800 number again and they said that all verizon wireless stores should know this policy. It was obvious from the getgo that she did not want to help me. Talk about poor customer service. They really need to have their employees go through a customer service training. I will never go back into this store again. ********12/24/07 - I wish there was such a thing as a negative star. I got desperate and came back here because I was in a time crunch. I just got back and they are so unprofessional!!!!! So I got there at 5 pm and the door was locked. The sales rep let a customer out and he proceeded to tell me that the store was closed. I asked him what time the store was closed and he replied, "At 6". Then I asked, "What time is it now?" He replied, "5". I proceeded to tell him that I just needed to return one item so he let me in. He was then reprimanded by the manager (???) for letting me in. This guy walks over to me and tells me that the store is closed and that ALL the registers are closed. I told him that I just needed to return one item and he proceeded to tell me that it was Christmas eve and that they all have family dinners to attend and whatnot. So in an effort to appease me, he offered to sign my receipt and extend the date of when I can return the item. So seeing that it is Christmas eve, I didn't want to dispel negative energy so I left. But I have not let it go obviously. What kind of business says that they are closed at 6 pm and then decides to lock the doors at 5 pm???? I have never heard of such a thing. Yes, I understand that it is Christmas eve afterall. But is that really my problem? If the employees wanted to leave by 5 pm then they should take that up with the store owner and have the store owner close at 5 pm. But if s/he decides that they are to close at 6 pm, then that's when they should close. Maybe if this was one isolated incident, I could let it go considering it's Xmas eve. But after the rudeness and unprofessionalism I've experienced in the past, this simply is NOT OKAY!!! read more

Worst plan ever! ONE TALK is an absolute joke. Completely messed up our system and we tried to go back to our old system and they disconnected our number accidentally. We do not have a business line anymore right now and have not for several days. Talk about being out of business! They are scrambling to get our number but nothing yet. Most of their reps have attitudes and also do not have a clue on this system even though they act as if they do. We are not happy with this at all. Would like to what experiences others are having with ONE TALK. read more

So...it was beyond time to replace my phone and son and husband did a little "advance" work before bringing me here to get the phone replaced by setting up an appointment with a rep, etc. We showed up around 1:30 or so and surprisingly the place was not mobbed as has been my experience with them in the past. Our sales rep was Spence, who was AWESOME. He is very low key, doesn't try to sell you the store along with a phone, and was very knowledgeable about any question asked. Spence made the whole experience much quicker and less pressured than my last time here and I wouldn't hesitate to come back to this location as a result of our experience with him. Thank you Spence- we appreciated your style and will request you when it's time to replace the next phone in the household! read more