I have bed experience with other provider so we call T mobile to change our internet provider, the…read moregive us very reasonable rates and we really satisfied with the service so far, no problem I recommend this service.

Best T-Mobile promos with added Costco member benefits!!!…read more Best value for any T-Mobile Customer.

Stacey is a pro and solved problems with activation that stumped everyone on the phone. I…read morerecommend going to your local store in Foster City.

I've been a Verizon customer for many years and always had good service. This store is one of the…read morecorporate locations. I went here for a drop off of my old phone for an upgrade exchange I had online. They were very fast and accurate in the service. The only thing I didn't like is they have no store phone to call someone with a question. It sends you to a corporate office and phone selection web that takes forever. Sometimes you just need to talk to someone who is local and automation doesn't do it.

Manager Kevin was able to resolve and help with my billing problem and make it go away…read more Glad to get a solution.

PLEASE READ THIS before switching, buying, or committing to AT&T. No matter how good the deal or…read moreoffer is...you're going to pay the difference in headache, false promises, and horrible customer service. I switched over to AT&T from T-mobile because they promised me a much cheaper rate for my 22 business lines. There was also a deal promotion where they'd pay off my old devices up to $800 per device. a) The "seamless" transition was everything but seamless and took days and weeks of porting over numbers b) Every month the statement would look different with charges that no one knew how to explain and it was NOTHING close to what was originally promised. c) The mislead and misdirected me (frankly they didn't even know) in the process of getting my reimbursement for paying $2200 OUT OF POCKET to T-mobile. p.s. It's been 6 months and I never got my reimbursement. So in summary, I spent HOURS in person and on the phone trying to understand what the heck is going in. I never got my $2200 reimbursed after 6 months, false promises, and being told the wrong instructions every time. I paid just as much as I was paying with T-mobile and really the savings is all a sham. I finally decided to pull the plug 6 months later and lost several thousand dollars because AT&T phones are locked, btw, so you have to pay them off, which btw, they make VERY challenging to do. All in all this is a failing company. They're surviving on a thread. The only thing that's keeping them alive is their name, since they've been around for 100 years. I pray that they shut down in my lifetime; they don't deserve to be around. Never again. Please don't offer me anything, interact with me, or sell me anything. If you want to see screenshots of their stupidity and false promises, DM me and i'll gladly share. Dodge a bullet and DO NOT consider AT&T in any way, shape, or form. I get NOTHING out of this review other than the hopes that I save someone the headache, money lost, time wasted, and unprofessionalism I had to bear.

I go here for my T-Mobile Tuesday freebies and it's alright. I do miss the location further up El…read moreCamino, but I guess Hillsdale will have to do. It's a small store with usually 2-4 employees around, but for some reason I sometimes have to wait even if there's only like one other customer in the store. They've been good lately about not making people picking up freebies wait. But I've definitely had to wait almost half an hour before just because there were other customers being slow as hell. The location is on the lower floor, near the MAC Cosmetics store, kind of on the opposite side of The Cheesecake Factory. You'll see a T-Mobile logo on the outside of the mall, as it's the first store to the left after walking in from the outside entrance.

Joshua Garcia provided the BEST customer service, he is so professional, knowledgeable and…read moreefficient. We were trading in my son's Android phone for an iPhone. Joshua explained all of our options and clearly told us the pros and cons of different options. He also was very transparent; he wrote down the monthly cost of each option (I am a visual learner and have a bad memory so that really helped me). And then he walked us through the data transfer process. There was a lot to go over, but he worked as fast as he could. I was very impressed and hope that I can work with him again the next time I visit this store.

Solid service and friendly staff…read more I recently received a new phone and was able to transfer everything over except my phone number which was the biggest part of my phone. Despite checking the wifi connection and trying repeatedly it still wouldn't transfer over so it called for a visit to the AT&T Store. Luckily, there was one in the neighborhood so I took a trip after work on a weekday. It wasn't busy. I was able to get service right away and I wasn't able to get the worker's name, but he was very helpful and patient with me while I figure out who is the primary user of the account. Overall, my new phone works great and I have no complaints.

if i could give zero stars I would! this place has very low vibrations! i immediately walked out…read moreafter not being helped. the people there are very unprofessional.

What went well was the easy ability to schedule an Apple appointment through the Apple support…read moregroup at the 800 number after I got help troubleshooting what may be wrong with my MacBook Pro laptop. Albert & Jerold checked me in efficiently with the repair team. I was told 5 to 6 days potentially before it would be complete. Ugh!! Now keep in mind I wasn't exactly happy with that news as this is my work laptop and the original price on the laptop through Amazon prime date was 999 for a 13 inch MacBook Pro. To fix the screen was gonna cost me almost $600 (more than half of the cost of the original 1yr old new laptop.) Warranty was exhausted 90 days before this happened. I have a complaint for Apple in general regarding the cost for this fix, but I don't blame the people at Hillsdale. Kevin was exceptional in getting it done for me within just over 24 hours. The service level at the Apple Hillsdale store is exceptional as well as the telephone support. The policies and cost of Apple parts and replacement is robbery at its best. Some form of waiver or discount would change my opinion. But that would mean they'd have to actually read this and listen and do something. The four stars are for the Apple staff. They would've had five except for the Apple costs for repairs and service.

I came in for an appointment at 10:35am to the back of my phone replaced. I sat and waited where I…read morewas told to after checking in and waited there. I kept myself distracted on my phone and realized that a lot of time was going by. I didn't think much of it and just went back on my phone and continued to wait but once It got to 50 minutes I started to get very visually upset. It wasn't until one whole hour of me waiting. I was asked if I checked in... I let the person know that I did check in an hour ago. He then proceeds to tell me that I will be helped in a few minutes and then that's when I received help 15 minutes later. I don't see what the point of having an appointment is if they don't attend to you quickly. I guess next time I have to do my due diligence and double check-in... didn't know there was such a thing. I'm not very happy with this location since at the end of it all I was told to come back in 2 to 3 days later because the part is not in store. I just feel like I was ignored and put to the side since a bunch of "geniuses" were helping others around me and none of them assisted me. Sad I can't get that time back. Next time I wait here and it hits 10 minutes I'll double check-in. To make sure y'all don't waste my time.

New location in Old Niles Union City, across the street from park right next to Broncho Billy's…read morePizza. Still awesome service!

He was great! Super friendly and fast service. Got my phone done in 15 mins. Very friendly we were…read moreable to have a nice conversation. I happened to be there during a lively farmers market event on a Saturday so that was a plus

The customer service at this store is horrible! The bold dude I guess he's the manager or whatever…read morehe's so rude. I needed a charger for my phone and they only had the car charger and so I got itcause I was tired of not having phone. I wasn't sure if it would fit my phone so one of the associates took it out of the box and tried it he kept the box The associate told me I had 15 days to return or exchange. I went back today to return because I'm switching to At&T and the bold dude said I couldn't and I was ok?!I asked if could exchange for something else and he said no! I explained to him his associate kept the box and he responded : " No, you left the box." I called him a stupid asshole and left! don't go this store. IT SUCKS! !!!

We purchased a Samsung cell phone along with a Motorola Bluetooth ear piece and Metro PCS service…read more I was having difficulty with the earpiece and, in fact, had purchased a Plantronics ear-piece elsewhere. I could not get either to actually work, despite the phone showing one was "connected." I came back to this store to ask for some help...The young lady was finishing lunch and busy playing Solitaire on her computer, so I was an interruption. She determined the Plantronics simply was defective (since it didn't come from their shop, I suppose). The Motorola piece, which did come from Connect Wireless, had, she said, a dead battery. I explained I'd left it to charge over-night. Her co-worker suggested a 4 hour charge was sufficient and they explained over-charging the device was harmful. The girl suggested that's why the device was 'dead,' since I'd over-charged it. She got the Motorola to hook up to the phone and I sat there for a moment, wanting to see if I could actually operate it successfully. A potential customer came in to the place and now she wanted me to get the heck out of there... "Sir...you'll have to move. Sir? Sir!!!" I was there for perhaps a minute after she handed me back the earpiece. It seems to me the crew at this shop is totally clueless about "customer service." Had I been buying the phones in the first place, I would have simply walked out of this store had I gotten a whiff of the level of service here. Sad to say, the other Yelp! comments posted here are a good reflection of what you can expect at Connect Wireless. The place should be more accurately named: Disconnected & Clueless.