I have bed experience with other provider so we call T mobile to change our internet provider, the…read moregive us very reasonable rates and we really satisfied with the service so far, no problem I recommend this service.

Best T-Mobile promos with added Costco member benefits!!!…read more Best value for any T-Mobile Customer.

I needed to get a new iPhone. Luckily, I got Sanjaya to assist me. She was excellent at…read moreexplaining all the different packages & options to me. She also wrote notes down and that was tremendously helpful. I made my decision and she made the entire process easy and got the transfer done while I was in the store. She offered wonderful customer service. I have been a fan of this store in San Mateo for years. Glad they still have great customer service. It was such a pleasure having Sanjaya helping me today!

Formal Complaint Regarding Verizon Store Employee Sanjana…read moreDate of Incident: September 18, 2026 Location: Verizon Company Store, 2290 Bridgepointe Pkwy, San Mateo, CA 94404 (serving Foster City) Employee Name: Sanjana I am writing to formally complain about the unacceptable and hostile customer service I received from a team member named Sanjana at your Bridgepointe store. On September 18, I returned to the store with a new iPhone that I had pre-ordered and purchased through this same location only days earlier. I was specifically told at the time of purchase that after the phone arrived by mail, I could come into the store and they would assist with activation. Because the new device uses a digital (eSIM) while my previous iPhone 13 used a physical SIM, activation required contacting Verizon customer service. Activating the new phone would deactivate my old one, cutting off the call. Sanjana's behavior throughout this process was the absolute worst customer service experience I have ever had. She was short-tempered, argumentative, openly hostile, and completely unhelpful. When I explained the need for a working phone line so I could stay connected to customer service while the old line was deactivated, she refused to provide any store phone. She made it clear she viewed helping me as a burden and a waste of her time. The Verizon customer service representative on the other end of the line became so frustrated with Sanjana's lack of cooperation that the rep demanded the store's location and Sanjana's name, stating that she was not providing customer service. Only after realizing she was about to face consequences did Sanjana reluctantly walk me over to a landline in the corner of the store. Even then, she continued to be negative and unhelpful, repeatedly insisting she could not guarantee the landline would maintain a connection. Her attitude left me anxious and stressed in the middle of what should have been a straightforward activation of a phone I had purchased at that very store. After the activation was finally completed, Sanjana stopped me on the way out to try to justify her earlier behavior. She claimed she had only been "defiant" because she was trying to sell me Wi-Fi or another service. This made no sense. The very first thing she did when I arrived and clearly stated I was only there to activate my phone was launch into a sales pitch for home Wi-Fi. Her attempt to rewrite the encounter only made the entire experience more insulting. This was already my second trip to the store that day. The data transfer from my old phone had taken more than an hour, so I left to get lunch and returned later. On my way out the first time I even offered to bring her back a salad as a simple courtesy. She declined, saying the store had provided lunch. I remained polite and patient; she responded with hostility and indifference, more focused on the next customer walking in than on completing the service she and the store had promised. I still do not know whether Sanjana is a manager or a regular team member, but her conduct made me feel like I did not matter and that assisting a paying customer who had just bought a phone at that store was an inconvenience. I had to fight for basic help with an activation that the store itself had invited me to return for. This level of rude, short-tempered, argumentative, and hostile service is completely unacceptable. I request that this complaint be reviewed by store management and higher-level leadership, that Sanjana's conduct be investigated, and that appropriate corrective action be taken so no other customer is treated this way. Please confirm receipt of this complaint and advise me of the steps being taken. Thank you.

PLEASE READ THIS before switching, buying, or committing to AT&T. No matter how good the deal or…read moreoffer is...you're going to pay the difference in headache, false promises, and horrible customer service. I switched over to AT&T from T-mobile because they promised me a much cheaper rate for my 22 business lines. There was also a deal promotion where they'd pay off my old devices up to $800 per device. a) The "seamless" transition was everything but seamless and took days and weeks of porting over numbers b) Every month the statement would look different with charges that no one knew how to explain and it was NOTHING close to what was originally promised. c) The mislead and misdirected me (frankly they didn't even know) in the process of getting my reimbursement for paying $2200 OUT OF POCKET to T-mobile. p.s. It's been 6 months and I never got my reimbursement. So in summary, I spent HOURS in person and on the phone trying to understand what the heck is going in. I never got my $2200 reimbursed after 6 months, false promises, and being told the wrong instructions every time. I paid just as much as I was paying with T-mobile and really the savings is all a sham. I finally decided to pull the plug 6 months later and lost several thousand dollars because AT&T phones are locked, btw, so you have to pay them off, which btw, they make VERY challenging to do. All in all this is a failing company. They're surviving on a thread. The only thing that's keeping them alive is their name, since they've been around for 100 years. I pray that they shut down in my lifetime; they don't deserve to be around. Never again. Please don't offer me anything, interact with me, or sell me anything. If you want to see screenshots of their stupidity and false promises, DM me and i'll gladly share. Dodge a bullet and DO NOT consider AT&T in any way, shape, or form. I get NOTHING out of this review other than the hopes that I save someone the headache, money lost, time wasted, and unprofessionalism I had to bear.

Had THE BEST customer service experience with Jen yesterday! She was so kind, patient and capable…read more Give that woman a raise!

I go here for my T-Mobile Tuesday freebies and it's alright. I do miss the location further up El…read moreCamino, but I guess Hillsdale will have to do. It's a small store with usually 2-4 employees around, but for some reason I sometimes have to wait even if there's only like one other customer in the store. They've been good lately about not making people picking up freebies wait. But I've definitely had to wait almost half an hour before just because there were other customers being slow as hell. The location is on the lower floor, near the MAC Cosmetics store, kind of on the opposite side of The Cheesecake Factory. You'll see a T-Mobile logo on the outside of the mall, as it's the first store to the left after walking in from the outside entrance.

I was in yesterday for a screen protector replacement. Hasen (sorry if I misspelled!) was very…read moreinformative, friendly, honest, and helpful without being pushy. I will definitely be back to this store!

Very friendly and helpful! They took great care of us and helped us with everything we needed. We…read morehad a great experience and definitely recommend this place! Thank you padam!

Worst experience I've ever had at any store or AT&T store in my life. Padme the Indian guy should…read morebe fired. I can't believe he's an employee here. I came here to buy an iPhone 17 Pro Max to upgrade cause I've had the same phone for four years. He clearly heard me but he acted like he didn't and said I thought you wanted the 17 pro. He only showed me the phone after I paid the taxes so I couldn't get a refund. Then he tries to tell me I should lie to AT&T and try to sell them back my old phone with scratches. This guy is so shady, he literally should've been fired that day. I will never come back to this particular store ever Padme is the most unprofessional employee I ever met at any store in my life. I can't believe he made me pay for the phone first then decided to tell me afterwards a few minutes later oh by the way we don't have any promax only pros. Then he tries to get me to scam AT&T that guy should've been fired months ago this is ridiculous. Someone like this even has a job. I'll update this post with a picture of him in the near future if I see him again. In addition to this crazy situation corporate was visiting the store while I was in the process of getting a new phone and apparently they got 4 strikes in the store cause they don't follow all kinds of rules and regulations. Beware do not visit the store for any reason and stay away from this, Indian guy named Padme who's a liar and a scammer!!!!

Just a short review to express my gratitude for Theon (not sure if that's the correct spelling)…read more Theon is an exceptional employee and representation of Apple. He took his time to answer my questions and help me understand the benefits of each product based on what I might need it for. I am starting grad school in September and really need a new laptop and phone. My previous laptop is about 13 years old and even if we changed the interior of the laptop to have more memory and it's processing program, it's time for an update. Theon asked the right questions to help understand what I would need in a laptop based on what programs I'd be running and how much space I needed. He even had me consider the weight since I would be walking to class from Caltrain. I ended up choosing a MacBook Pro M5 14-inch, since I'll need to run a few research statistics programs, have many tabs open for research articles and keep my guilty pleasure of having so many pictures saved. Next, he helped me with understanding it's time for a new iPhone. I go to a lot of concerts and I'm not allowed to take my camera a with detachable lenses, so it's the camera is my main concern. I decided I might try to wait and see if Apple releases a new phone this year to have the latest camera, but if they don't announce anything by October, I'll definitely do the iPhone Pro Max! Thanks Theon for your patience, education and kindness connecting human to human. Apple is fortunate to have you and I'm happy you love your job:) blessings to you!

What went well was the easy ability to schedule an Apple appointment through the Apple support…read moregroup at the 800 number after I got help troubleshooting what may be wrong with my MacBook Pro laptop. Albert & Jerold checked me in efficiently with the repair team. I was told 5 to 6 days potentially before it would be complete. Ugh!! Now keep in mind I wasn't exactly happy with that news as this is my work laptop and the original price on the laptop through Amazon prime date was 999 for a 13 inch MacBook Pro. To fix the screen was gonna cost me almost $600 (more than half of the cost of the original 1yr old new laptop.) Warranty was exhausted 90 days before this happened. I have a complaint for Apple in general regarding the cost for this fix, but I don't blame the people at Hillsdale. Kevin was exceptional in getting it done for me within just over 24 hours. The service level at the Apple Hillsdale store is exceptional as well as the telephone support. The policies and cost of Apple parts and replacement is robbery at its best. Some form of waiver or discount would change my opinion. But that would mean they'd have to actually read this and listen and do something. The four stars are for the Apple staff. They would've had five except for the Apple costs for repairs and service.

This is the place to go to fix your phone. I needed a front…read moreand back screen to be replaced. Also my battery was replaced and all the work was done promptly and for a very reasonable price. My technician HAI was very pleasent and worked very honestly and Fast. Thank you DU Mobile. Mohamed

Fixed my phone quick and even provided extra care, great customer service as well. Would definitely…read morerecommend.

The customer service at this store is horrible! The bold dude I guess he's the manager or whatever…read morehe's so rude. I needed a charger for my phone and they only had the car charger and so I got itcause I was tired of not having phone. I wasn't sure if it would fit my phone so one of the associates took it out of the box and tried it he kept the box The associate told me I had 15 days to return or exchange. I went back today to return because I'm switching to At&T and the bold dude said I couldn't and I was ok?!I asked if could exchange for something else and he said no! I explained to him his associate kept the box and he responded : " No, you left the box." I called him a stupid asshole and left! don't go this store. IT SUCKS! !!!

We purchased a Samsung cell phone along with a Motorola Bluetooth ear piece and Metro PCS service…read more I was having difficulty with the earpiece and, in fact, had purchased a Plantronics ear-piece elsewhere. I could not get either to actually work, despite the phone showing one was "connected." I came back to this store to ask for some help...The young lady was finishing lunch and busy playing Solitaire on her computer, so I was an interruption. She determined the Plantronics simply was defective (since it didn't come from their shop, I suppose). The Motorola piece, which did come from Connect Wireless, had, she said, a dead battery. I explained I'd left it to charge over-night. Her co-worker suggested a 4 hour charge was sufficient and they explained over-charging the device was harmful. The girl suggested that's why the device was 'dead,' since I'd over-charged it. She got the Motorola to hook up to the phone and I sat there for a moment, wanting to see if I could actually operate it successfully. A potential customer came in to the place and now she wanted me to get the heck out of there... "Sir...you'll have to move. Sir? Sir!!!" I was there for perhaps a minute after she handed me back the earpiece. It seems to me the crew at this shop is totally clueless about "customer service." Had I been buying the phones in the first place, I would have simply walked out of this store had I gotten a whiff of the level of service here. Sad to say, the other Yelp! comments posted here are a good reflection of what you can expect at Connect Wireless. The place should be more accurately named: Disconnected & Clueless.