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    Connect Wireless

    1.0 (7 reviews)
    ModerateMobile Phones

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    AT&T Store

    AT&T Store

    2.4(214 reviews)
    0.1 mi
    $$

    Manager Kevin was able to resolve and help with my billing problem and make it go away…read more Glad to get a solution.

    PLEASE READ THIS before switching, buying, or committing to AT&T. No matter how good the deal or…read moreoffer is...you're going to pay the difference in headache, false promises, and horrible customer service. I switched over to AT&T from T-mobile because they promised me a much cheaper rate for my 22 business lines. There was also a deal promotion where they'd pay off my old devices up to $800 per device. a) The "seamless" transition was everything but seamless and took days and weeks of porting over numbers b) Every month the statement would look different with charges that no one knew how to explain and it was NOTHING close to what was originally promised. c) The mislead and misdirected me (frankly they didn't even know) in the process of getting my reimbursement for paying $2200 OUT OF POCKET to T-mobile. p.s. It's been 6 months and I never got my reimbursement. So in summary, I spent HOURS in person and on the phone trying to understand what the heck is going in. I never got my $2200 reimbursed after 6 months, false promises, and being told the wrong instructions every time. I paid just as much as I was paying with T-mobile and really the savings is all a sham. I finally decided to pull the plug 6 months later and lost several thousand dollars because AT&T phones are locked, btw, so you have to pay them off, which btw, they make VERY challenging to do. All in all this is a failing company. They're surviving on a thread. The only thing that's keeping them alive is their name, since they've been around for 100 years. I pray that they shut down in my lifetime; they don't deserve to be around. Never again. Please don't offer me anything, interact with me, or sell me anything. If you want to see screenshots of their stupidity and false promises, DM me and i'll gladly share. Dodge a bullet and DO NOT consider AT&T in any way, shape, or form. I get NOTHING out of this review other than the hopes that I save someone the headache, money lost, time wasted, and unprofessionalism I had to bear.

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    AT&T Store
    AT&T Store
    AT&T Store

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    Apple Hillsdale

    Apple Hillsdale

    2.8(460 reviews)
    0.2 mi
    $$$

    What went well was the easy ability to schedule an Apple appointment through the Apple support…read moregroup at the 800 number after I got help troubleshooting what may be wrong with my MacBook Pro laptop. Albert & Jerold checked me in efficiently with the repair team. I was told 5 to 6 days potentially before it would be complete. Ugh!! Now keep in mind I wasn't exactly happy with that news as this is my work laptop and the original price on the laptop through Amazon prime date was 999 for a 13 inch MacBook Pro. To fix the screen was gonna cost me almost $600 (more than half of the cost of the original 1yr old new laptop.) Warranty was exhausted 90 days before this happened. I have a complaint for Apple in general regarding the cost for this fix, but I don't blame the people at Hillsdale. Kevin was exceptional in getting it done for me within just over 24 hours. The service level at the Apple Hillsdale store is exceptional as well as the telephone support. The policies and cost of Apple parts and replacement is robbery at its best. Some form of waiver or discount would change my opinion. But that would mean they'd have to actually read this and listen and do something. The four stars are for the Apple staff. They would've had five except for the Apple costs for repairs and service.

    I came in for an appointment at 10:35am to the back of my phone replaced. I sat and waited where I…read morewas told to after checking in and waited there. I kept myself distracted on my phone and realized that a lot of time was going by. I didn't think much of it and just went back on my phone and continued to wait but once It got to 50 minutes I started to get very visually upset. It wasn't until one whole hour of me waiting. I was asked if I checked in... I let the person know that I did check in an hour ago. He then proceeds to tell me that I will be helped in a few minutes and then that's when I received help 15 minutes later. I don't see what the point of having an appointment is if they don't attend to you quickly. I guess next time I have to do my due diligence and double check-in... didn't know there was such a thing. I'm not very happy with this location since at the end of it all I was told to come back in 2 to 3 days later because the part is not in store. I just feel like I was ignored and put to the side since a bunch of "geniuses" were helping others around me and none of them assisted me. Sad I can't get that time back. Next time I wait here and it hits 10 minutes I'll double check-in. To make sure y'all don't waste my time.

    Photos
    Apple Hillsdale - IPhone 14 09.29.2022

    IPhone 14 09.29.2022

    Apple Hillsdale - Apple Store showing us new products on the big screen

    Apple Store showing us new products on the big screen

    Apple Hillsdale

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    Connect Wireless - mobilephones - Updated May 2026

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