Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Cesar upgraded our home Internet network and did a fantastic job - very conscientious of our home…read moreand worked quickly. We brought him back to upgrade our home entertainment system. We love the upgrades and Cesar made it very easy.

Our new home has tons of networking problems. It was super complicated and very very confuse…read moresystem. Cesar and his wife went to my home to work on home networking system with my husband. Cesar was very knowledgeable and knew exactly what need to be done for our system. He was onetime , hard working , polite, careful and honest. He is doing a great work. If you ever need a person to set up your network, you should give him a call.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink antenna install. A pleasant experience! Setting up the appointment with Remo was quick and…read moreeasy with a few questions about the Starlink kit I had purchased. Day of, the Installer Armando was on time. He was friendly and explained what he would do, then got to work. About an hour and a half later the antenna was installed and aligned, and he vacuumed the area where he brought the cable through the wall. Do not hesitate to employ the Remo Group!

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

This is a new location to me, but it looks like it's been established in the Downtown, Redwood City…read morearea for a bit. I needed to upgrade my iPhone so, this was the most convenient location for me on that day. Because it was the first time here, I made sure to be on my peas and cues because as we all know, some places, just wanna sell you things you don't need. Surprisingly, this location was not what I expected. I was greeted as soon as I walked in and felt very appreciative for the warm greeting. It's very spacious and you can tell that the team cares about maintenance because it was clean and well organized. I was greeted by a fantastic Verizon specialist named Benito, and he was super friendly and engaging. He made sure to answer all my questions and even support me. With my Phone upgrade. Without feeling forced, he allowed me to process all the detailed information he was giving me. I always felt comfortable and confident in my decisions. For now, I plan on keeping this location as one of my go-to locations when I am in the Redwood City area.

A couple of weeks ago, my wife and I visited Verizon to upgrade our plan and phones. This process…read moreis usually time-consuming and a bit nerve-wracking, but the associate who helped us--Chris, I believe--made it an excellent experience. From helping us choose the right phones to finding a plan that truly suited our needs, he was friendly, knowledgeable, and incredibly helpful. Shoutout to Javier as well! If you're ever looking for assistance, those are the guys to ask for. I highly recommend this location and will definitely be coming back for all our future phone needs.

I switched from Spectrum, because they are trying to sneak in higher fees without the customer…read morenoticing. AT&T ... fast internet for a good price. That's about it .. the customer service is horrible. The techs need to learn how to install properly. They tried to get me to switch my phone service, but like the other services they offer, it's only half-assed, they don't fully do everything, they only do just enough. I'd rather pay more with someone else, than be stuck with their phone service too ... because whenever you'll need help, there's not a REAL PERSON to be found! Only this a.i. that never understands the human element!! My recent internet problem ... they kept apologizing, but that's ridiculous .. it doesn't ever help anything! They needed to get my service back asap. Stop apologizing! Techs finally came out and didn't fully do the install .. only parts, so it'll probably go out again. The only thing this company was good at were their welcome gifts ... better than most , they gave 2 good gifts within the first month ... but everything else ..

I've been an AT&T phone customer for more the 20 years. I recently switched my internet from…read moreGoogle to an AT&T bundle. All went well and had service for 3 weeks. Got a text yesterday that my internet is cancelled. Spent 4 hours with customer service and got absolutely no help whatsoever from 3 different reps who barely spoke English. Had to return to the store to reapply for the entire setup and now we have to wait for a new box to be mailed to us. Noone was able to give us a reason for the disconnection. Absolute worst customer service that I have ever received, bar none!

Signed a long-term contract with WiLine at ~$320/month. Within ~1.5 years, my bill increased to…read morenearly $500/month due to multiple "rate adjustments" that were not clearly authorized in the original agreement. I raised this issue repeatedly over a 9-month period with both their billing and contracts teams. Despite multiple follow-ups and formal dispute notices, I either received no response or vague explanations that did not address the core issue. In the meantime, WiLine continued billing me at the higher rates without providing any resolution. They eventually acknowledged the increases, but were unable to point to anything in the signed agreement that clearly allows for discretionary rate hikes beyond CPI. Posting notices on invoices or portals does not change the terms of a signed contract. This experience has been extremely frustrating. The combination of unilateral price increases, lack of accountability, and prolonged non-responsiveness is not what you expect from a service provider under a long-term agreement. I would not recommend WiLine to anyone. If you do consider them, review the contract carefully and be aware that your monthly cost may increase significantly over time with little recourse.

my contract terminated and they raised my monthly $400.00…read moreThey are charging me $750.00 a month for wifi I can get from ATT for $50.00- I am hoping ATT now services my area- Wiline is a rip off and taking advantage of everyone- This is insane! $750.00 for nothing. Also, they have a class action lawsuit against them