I came in Saturday to upgrade my phone and had a great experience. Literally so helpful and went…read moreabove and beyond. They mentioned watch discount with my plan, so I came back today with that in mind. Night & day difference. The girl was zero help. They didn't have them on display so that was fine but she couldn't answer any of my questions. I just wanted to know the difference in the models. I finally just said 'I guess I'll do more research online', she responded with 'ok' and that was that.

Very poor customer service. They would not help me with my account, nor would they provide me with…read morethe phone number of someone who could. I transferred all of my lines to Verizon after the poor customer service I received from them.

If I could give 10 stars.. I absolutely would! These people are the real deal. I had my lightning…read morecharger break off into my phone and came in to see if they could fix. I was in and out within 3 minutes and the cost was EXTREMELY generous. Lady up front was so sweet. I HIGHLY recommend this place for any issues and will be coming back for any problems I have in the future. Danny

these people surprised me I've had my phone screen replaced…read moreover 10 times and these people told me that from my iPhone 12 screen would cost $350. They told me for the cheap cheapest Walmart phone. Would cost $150. I wouldn't trust these people. These people are liars. There's something seriously wrong with this company. (for screen repair) BAD people.

I ordered a phone from spectrum to my house. It was stolen in the middle of shipment from FedEx…read moredrivers spectrum is making me liable for the phone and making me call the cops make a police report prove that I'm not liable for it even though I never received the phone, I would never recommend getting a phone from these people.

DO NOT SPEAK TO SPECTRUM PHONE SALES REPRESENTATIVES!!! If you are interested in Spectrum services…read moretalk to an instore representative and DO NOT call a Spectrum phone sales representative! Yes the wait at a Spectrum location is annoying but being lied to from Spectrum phone sales representatives is DISGUSTING!!! Ive had Spectrum service since July and ive talked to 7-8 phone representatives who have lied to me to get their sales. Ive even been told by Spectrum instore representatives that the phone representatives lie to customers to get sales. I no longer call Spectrum and will wait to Speak to someone at the Spectrum location. I got the tv and internet service then was told I will get free mobile service for 2 years. LIE!!! A different representative told me it was 1 year and not 2! Couldnt transfer my mobile phone Spectrum so I called to ask about buying a phone. He said they didnt have cellphones instore and that they could only be purchased over the phone. LIE!!! After I bought the phone I went to Spectrum location and they told me they have phones there. I then got the home phone also and found out a week later the price of that phone service was not the original price that that sales person gave me. Ive had 3 price changes on home phone service since then. SHAME ON DISHONEST SPECTRUM PHONE SALES REPRESENTATIVES FOR LYING AND SHAME ON SPECTRUM FOR LETTING THIS HAPPEN!!!

Have been a long time Tmobile customer and have had ALL good experiences with this particular store…read morewhich is close to my home. On occasion, there has been a small wait, but staff is knowledgeable and had no problems with a phone return. Easy to find, they answer the phone right away and can look up your account without hassle. They also helped me to use some features on my new phone, felt they went above and beyond in customer service.

Once they have your business as in you've signed up for their contracts you don't matter anymore!!read more

We went to Best Buy with an Amazon locked out screen. It took about half an hour but Evalyn found…read morethe issue. She was amazing! Highly reccommend tjis syore and HER! Thank you so much for fixing our problem!!

Adrian was very helpful today. I was looking for a specific speaker and the first lady took me to…read morethe wrong section of the store. I found Adrian, and he brought me to the right section of the store of the speaker wasn't there. He couldn't locate it on the app. We walked to the register to look through the computer and the location was wrong. He pulled in a coworker to help roam the store and eventually he was able to find it. I am very grateful for him saving the day.

The worst service I have ever received--the wait was far too long. I will never return to that…read morelocation--never. I not recommend came.

I would never be inclined to make a review of a phone store like this but I went into the store…read moretoday with a pretty bad expectation of what I was going to get. Every time I've been to one it's an absurdly long wait, they tell you more of what they can't do than what they can, and there's tons of hidden fees and such. I forgot to get the name of the man who helped us today but he got us moving right away, gave us plenty of offers and ultimately sold us two new iPhones because of how easy the process was. This will be my store of choice next time I need anything from AT&T!

My iphone decided to die Friday morning. The screen went gray to black, but it did react to…read morepushing buttons. I took to AT&T and they couldn't help, only wanted me to buy new phone. Then i went to ubreakifix Team at u break i fix on la frontera were super helpful and able to diagnose my iphone in 10 min. The had it fixed for me in an hour. The service couldn't have been better. I highly recommend this location. They got me on my way quickly for around $200, which i was happy to pay to get me back on my vacation

Jeff and the team performed fine work. I chose this company because they advertised at the counter…read morethat they offer price matching. Unfortunately, after completing the repair, they refused to honor that policy. Within 24 hours, I discovered that they had charged me 39% more than Apple charges for the same repair. Had the price-match policy been honored--or the significant price difference clearly disclosed beforehand--I would have had no issue. Advertising a price match and then refusing it after the work is completed feels misleading. I recommend comparing prices and getting any price-match commitment in writing before authorizing service.

This place is great! I broke the glass back on my Samsung Galaxy Note 9, and after calling around,…read moreI found that this place had the lowest prices: $40 vs. $69 everywhere else. I brought my phone in and the transaction was simple. They had to order the part, which was set to arrive at 3pm the next day. I returned at 4:50pm the following day, and my phone was good to go with fresh plastic for me to peel off. I would absolutely recommend this place to anyone in need of phone repairs. They also have a lot of the latest phones for sale at great prices. Note: The legacy phones on display at the store are not for sale, but they are great to look at for nostalgic purposes.

I was at my wits end with Sprint both on their 1-800 tech support and their service at the Sprint…read moreStore in Georgetown. My EVO 4G got that red triangle/exclamation point of death. Both Sprint support and the store told me I had to pay $175 to move my upgrade eligibility up from March, on top of paying for the phone. For being a 12+ year customer, I felt this was a slap in the face. My wife saw this store, went in to talk to Javier and was impressed with the great service. She sent me there. Javier gave the best customer experience and fixed my phone within minutes, for an excellent price! $15! Amazing place. I wish there were 10 stars!

I love doing curbside orders (just shop while I need) as they are always so quick to fulfill my…read morerequests and with little to no replacements. Staff is always friendly and the stock in products if always great!

I think this is the messiest store I've ever had the displeasure of shopping in. Every single aisle…read morewas in soul-crushing disarray. Displays were fallen and askew, items that didn't even belong in a given department were left there, merchandise wasn't orderly in order to find what you need. This visit was on a Sunday but it wasn't that busy, until we got to checkout and tons of people waited at clogged registers. We thought it might help if we went to customer service to check out, but it was taking excessively long there too, even with just one couple in front of us. It was a risk the cashier would say we couldn't make a purchase there after all the waiting, so we returned to the general herd. While in line at the customer service desk, I saw that items were stacked halfway up the wall behind the desk. The garage sales I've shopped look nicer than this store. It makes Walmart look good and I am not a Walmart fan. Dollar General looks better. Any store does. I had noticed this happening at other Targets the last couple years, but this Target is outrageous chaos that they should just shut down. If I were an employee, I'd feel like I was drowning in all that needs to be done. It also seems like they are not willing to hire enough employees. It's sad to think we might lose brick & mortar stores due to horrendous shopping experiences like this, and we don't need more vehicles on the road shipping little purchases to individual addresses. Have the managers just given up? It seemed like the store was never fully put back together before closing but that they just let it get worse and worse. When I worked retail, we weren't allowed to go home until the store was all good for the next day, no matter how late it was. I will not return here and encourage you to avoid it.