I came in Saturday to upgrade my phone and had a great experience. Literally so helpful and went…read moreabove and beyond. They mentioned watch discount with my plan, so I came back today with that in mind. Night & day difference. The girl was zero help. They didn't have them on display so that was fine but she couldn't answer any of my questions. I just wanted to know the difference in the models. I finally just said 'I guess I'll do more research online', she responded with 'ok' and that was that.

We came in here at the Round Rock IH35 location AT&T to buy some new phones. The associate named…read moreAngel was incredibly rude and very argumentative. He has no business handling customers if he's going to be rude like that. We ended up leaving and I will no longer go to that store. It should be a pleasant experience. He has a chip on his shoulder for sure and very unprofessional. I have had good service there before so I am not sure if he is new. He needs a little bit more training in customer service..

Called ahead and was told it would take 3-5 hours to fix my phone for $120, and was told to come in…read moretoday (3/3/26). Showed up 30 minutes later and was told it would take 2-3 days for $185. Lying to bring in customers isn't an ideal way to show good customer service or a reputable business. Glad I left and went to another phone repair shop not even 5 minutes away and they fixed my phone in under an hour.

Always have a good experience here. Very quick and easy. The people are very nice and informative.read more

I was going to get spectrum mobile set up from AT&T and move to spectrum. I didn't have an…read moreappointment so it took a little while for me to get seen. I wish I remembered the name of the guy, but he was very helpful. He was nice. I had to get a new phone number, but it wasn't that big of a deal Because I was able to keep my phone and everything he made sure to test it to make sure that it worked and gave me a deal. The reason that I'm not giving five stars is because I went back a week later and talk to a different guy to get my modem and wireless router, after 10 minutes of talking to me about the current state of the US which I wasn't really wanted to talk about with him. I finally got my equipment and I was able to set it up easily. I just started like this second guys attitude.

I ordered a phone from spectrum to my house. It was stolen in the middle of shipment from FedEx…read moredrivers spectrum is making me liable for the phone and making me call the cops make a police report prove that I'm not liable for it even though I never received the phone, I would never recommend getting a phone from these people.

I was a customer for over 20 years ,they never did nothing for my family, I had 5 lines they never…read moregave us a darn thing just the bill go higher. SO BUYERS BEWARE. I have spectrum know and save save save . Better service plus a big plus on customer service. I have 5 lines the best discussion we have ever made . Switch T mobile is just for the money .Customer service sucks

I've been a Tmobile customer for over 15 years and been in a lot of their stores. Most Tmobile…read moremanagers and employees are exceptional and take care of longterm, valued customers.... this isn't on of them. I went in because my S9+ quit charging. Easy fix and under the warranty program I pay monthly for. Employee looks it over real good and determines its malfunctioning, sets up warranty phone. 2 days later my phone arrives at the store, just in time for me to catch my flight and I'll need that phone for my job. I take a half day of valuable time off from my work to go up there, so I can have time to transfer all my data, etc. I get there and "manager" looks over my phone and says it damaged. It's not under warranty... now I'm angry. I leave after choice words and go get a magnifying glass and my dslr camera to take high res photos of the alleged damaged port. Not one touch of damage! After consulting with customer service they tell me to go to another store. I do and 3 employees look it over. No damage. I show them my evidence and they approve my warranty immediately. This store manager didn't want to chance a failed warranty exchange because he is lazy and incompetent. Definitely not the characteristics of a leader. Time to call corporate. Don't waste my time.

I was deeply saddened by the closing of the Best Buy - Pflugerville location; however, Best Buy -…read moreRound Rock was ready to help me without any problems. After purchasing an item online for pickup in Round Rock and arriving at the location, I was assisted by Shaymaa. She realized something wasn't accurate with the order. With the quick action of Lucas and the support of the general manager, Kris, they solved the problem in less than 10-minutes. I haven't had this experience at any BBY store before. The customer support that I received was top notch and I'm willing to drive beyond Pflugerville for it. I highly recommend this location. Great job team. I appreciate all that you did to make the purchase great.

Spent a lot of money buying a tv and sound bar. Paid extra for deliver. Waited at home all day. TV…read morewas left outside in the rain with no notification it had arrival. Didn't knock or ring the doorbell. Poor service.

I would never be inclined to make a review of a phone store like this but I went into the store…read moretoday with a pretty bad expectation of what I was going to get. Every time I've been to one it's an absurdly long wait, they tell you more of what they can't do than what they can, and there's tons of hidden fees and such. I forgot to get the name of the man who helped us today but he got us moving right away, gave us plenty of offers and ultimately sold us two new iPhones because of how easy the process was. This will be my store of choice next time I need anything from AT&T!

AT&T has not had the best track record with me, but I will give this place 5 stars for James alone!…read more I was having a terrible time trying to get an issue resolved and James went above and beyond to make sure it was put right. You're a customer service pro and a credit to the company! Thank you!!!

I scheduled an appointment at the end of the week to have my broken phone screen replaced the…read morefollowing Monday. As a self-employed person, being without my phone directly affects my ability to work, so I made sure to plan ahead. When I booked online, I entered the exact model of my phone. After my appointment was confirmed, I called the store to ask how long the repair would take. The technician asked for MY name and phone model and told me they had my screen in stock for ME and that the repair would take about an hour. I arrived about 15 minutes early for my appointment and was then told that someone had just walked in and purchased the screen that was supposed to be used for my repair, and that they could no longer fix my phone that day. When I explained that I had a confirmed appointment and had already been told my part was in stock, I was told, "We are first come, first served." What is the point of making an appointment and confirming parts in advance if walk-ins are allowed to take reserved inventory? This was extremely frustrating and a complete waste of my time.

I went in to get my PS3 repaired and it says they do a free diagnostic or advanced for a "minimal…read morefee". That minimal fee is $75. Good grief.

This place is great! I broke the glass back on my Samsung Galaxy Note 9, and after calling around,…read moreI found that this place had the lowest prices: $40 vs. $69 everywhere else. I brought my phone in and the transaction was simple. They had to order the part, which was set to arrive at 3pm the next day. I returned at 4:50pm the following day, and my phone was good to go with fresh plastic for me to peel off. I would absolutely recommend this place to anyone in need of phone repairs. They also have a lot of the latest phones for sale at great prices. Note: The legacy phones on display at the store are not for sale, but they are great to look at for nostalgic purposes.

I was at my wits end with Sprint both on their 1-800 tech support and their service at the Sprint…read moreStore in Georgetown. My EVO 4G got that red triangle/exclamation point of death. Both Sprint support and the store told me I had to pay $175 to move my upgrade eligibility up from March, on top of paying for the phone. For being a 12+ year customer, I felt this was a slap in the face. My wife saw this store, went in to talk to Javier and was impressed with the great service. She sent me there. Javier gave the best customer experience and fixed my phone within minutes, for an excellent price! $15! Amazing place. I wish there were 10 stars!

I'm not in Round Rock too often. But I happened to be up that way, and needed a couple things. I…read morethought Target had an automotive section. If they do, this location does not have that. I was looking to get a new car shade. Sadly, I'll have to look elsewhere. I was also looking for a supplement called Alice. I had seen online, and heard Target carried them. I did not see them here. Strike 2. I ended up getting a pair of pajamas and just looking around the clothing area. They do have some cute dresses out. $35.00 is what I saw for most. I used the self check out. Quick and easy.

I love doing curbside orders (just shop while I need) as they are always so quick to fulfill my…read morerequests and with little to no replacements. Staff is always friendly and the stock in products if always great!