This place is great! I broke the glass back on my Samsung Galaxy Note 9, and after calling around, I found that this place had the lowest prices: $40 vs. $69 everywhere else. I brought my phone in and the transaction was simple. They had to order the part, which was set to arrive at 3pm the next day. I returned at 4:50pm the following day, and my phone was good to go with fresh plastic for me to peel off. I would absolutely recommend this place to anyone in need of phone repairs. They also have a lot of the latest phones for sale at great prices. Note: The legacy phones on display at the store are not for sale, but they are great to look at for nostalgic purposes. read more

I was at my wits end with Sprint both on their 1-800 tech support and their service at the Sprint Store in Georgetown. My EVO 4G got that red triangle/exclamation point of death. Both Sprint support and the store told me I had to pay $175 to move my upgrade eligibility up from March, on top of paying for the phone. For being a 12+ year customer, I felt this was a slap in the face. My wife saw this store, went in to talk to Javier and was impressed with the great service. She sent me there. Javier gave the best customer experience and fixed my phone within minutes, for an excellent price! $15! Amazing place. I wish there were 10 stars! read more

So, I'm really bad with my iPhone 4S and had the screen replaced 3x now (don't judge me, lol) twice at The Cellphone Experience in round rock and once at All Wireless Repair off research blvd. Paid $80 at All Wireless Repair where the guy was not friendly and took a LONG TIME and then The Cellphone Experience where they were fast, kind and cheap! Paid $65 for my screen and didn't feel as if I was a wast of time. Thanks to The Cellphone Experience for being fast fair and reasonably priced! ;) CALL AROUND, won't find a better PRICE read more

Went back in October to have my very cracked screen fixed and all was good. Went back when I broke the complimentary screen protector they put on it and I realized the home button wasn't adjusted correctly the first time. I will say - a little frustrating it took three times to get it right... BUT they got it right and didn't hesitate to help me out. I also had some issues with my phone crashing (found out it was an Apple update causing the issue), but they helped me do a factory reset and get my phone aka lifeline working again! read more

Super highly recommended. In and out in less than an hour for a screen replacement. Great customer service. It's been a couple of weeks and I haven't had any issues at all. Last but not least, they have the better price after gettin estimates in other repair places. read more

Just left The Cellphone Experience store and they are great!! iPhone 6 screen cracked less than $60!? 20 mins!? Very friendly and helpful. Thank you guys! read more

Please beware of buying any cellphone plans at this store. I walked in asking about the 6 month plan I remember seeing online. The smooth talking salesperson told me I can buy the sim card in the store, but they can't activate that plan. I bought the sim and went home and realized that 6 month plan online comes with the sim. I went back to the store the very next day to return the sim, untouched in its package, but the store doesn't want to take it. They have "no returns" printed on their receipt, but they don't tell you that when you are buying, you only see that after completing the purchase. They knew I was looking for a plan that was available online, they needn't have made me spend $32.76 on a sim that I won't be able to use. Or atleast if they had told me there are no returns, I wouldn't have bought it before finding out more info. They seem very friendly when you go to buy, but you go back asking for a return and their demeanor changes completely, they just want you out of their store. I wouldn't want to do business with such a store. ---------------------------------- Added after seller's comment - 1. No I never said "I didn't want to wait for the online thing and need a sim right away". I was told by the salesperson that I will need the sim 2. Sim was never activated, nor was the package opened. Store can check the status of the activation. But store isn't interested because they made their money. read more

I cannot thank them enough. My iPad mini was in serious dire condition when I brought it in. They had it all fixed up within a day and it is functioning beautifully. Their rates are extremely reasonable as well. I would highly recommend them. :) read more

Went in a couple of days ago during the week...I was in and out in less than 30 minutes with a new camera lens and flash for my Samsung Note 3 phone that I have had for about 3 yrs and from all the wear and tear the lens was cracked in 3 pieces & scratched like crazy...My pictures and videos are now clear and vivid. THANKS..!! read more

A friend of mine who knows apple products very well said I was missing a part on the inside of my phone. Supposedly without this part my phone is much more sensitive. When you drop your phone without this piece the sensors in charge of the touch screen can be severed very easily. The part itself is extremely cheap on amazon so it makes me think they purposely took it out one of the times I went so that every little bump caused an issue with the touch screen which would cause me to take it back. If they are supposed experts in this field then they should have told me this piece was missing and would replace it, but they conveniently left it out every time I went. read more

After a challenging repair experience with iLabs I went across the street to give The Cellphone Experience a shot. I'm really glad to report they were able to quickly fix the issue and did so at a price cheaper than across the highway. I was also impressed with the owners professionalism after finding a few questionable repair attempts located inside my iPhone. Repair attempts I was aware of so no surprise for me. To get this level of quick service at a price that's more competitive is an easy 5 star in my book. If your in need of some iPhone love go give these guys a try. read more

My roommate went to get her camera fixed, but instead she had to be given an iPhone 7 because they broke her phone. They told her they fixed it but then it was indeed not fixed so she went to tell them but then they ended up just breaking it and she has to wait a whole day to get her phone back. Don't waste your time here. read more

The owner of "The Cell Phone Experience" reached out to me and offered a full refund. His employee was not following his business standards. That changes my experience to being a good one. read more

I went swimming with my iPhone in my pocket and I thought it was completely dead after being submerged for a few minutes. I saw an advertisement on Craigslist for 'The Cellphone Experience' for repairing water-damaged iPhones and decided it was worth a shot. They were able to restore functionality within 2 days for roughly $50! They also offer services for other cell phones and will perform a number of different repairs, I recommend giving them a call or stopping by their shop - it's open until 7pm. read more

Very fast replacement of my Galaxy S8 glass back. The phone looks like new. Very reasonable price. I highly recommend them.

Bought my cellphone at The Cellphone Experience. Professional Service, great deals, and for every problem the owner finds a solution. I recommend this store to get new cellphone devices with no contracts and good data, txt, and call plans. To buy accessories, batteries, chargers, and of course... their expertise is cellphone repairs. read more

Oops! I never got to update my review. So, anyway this place exceeded my expectations, and delivered to me what was promised in five days, rather than the two to three weeks they initially quoted. Everything worked as it should, and the staff was totally cool, knowledgeable, and professional. I'll go back to them any time i have cell phone needs. read more

I would HIGHLY recommend this business to anyone in need of cell phone repairs or accessories. After having a cell phone with no sound for 5 months.... after taking it to Verizon with no successful results... after Googling and attempting to fix on my own only to fail.... The Cellphone Experience diagnosed it and repaired it within one hour and at a VERY fair cost. I wish I had brought it to them much sooner. read more

NEVER EVER GO HERE!!! I went there and spoke with Jaime on Saturday we discussed the price for 2 screens for 2 phones, and he said that at the time he only had one and he needed to order another one, but that he would give me a deal and since both the phones had only been dropped one time and the screen shattered I wanted to also buy at the same time 2 hard plastic cases similar to the otterbox, so JAIME said I will give you a deal for $140 for all of it, new screens and 2 new cases, I agreed and asked if he could put the agreement in writing since he needed to order the other screen anyway and told him I would come back on Wed. or that next Saturday and drop both phones off for the repair and he said that he did not work on Wed so someone else might be there and so he wrote it all down and attached his card even, WELL, Saturday came around and my kids were very excited to get the phones fixed and pick out a case of their choice, we get there and MR JAIME says to me well the cost for the screens went up so I have to charge you more, and I told him well you gave me a quote and you gave it to me in writting and you were supposed to have already have both screens here to fix the phones, well A) he never ordered the second screen AND B) he now wanted to charge me more for him not ordering the screens when they were the cheaper price. So i tried to tell him that it wasnt very good business to give someone a written quote and then raise the amt the next week AND he didnt even have the stuff to fix the phones. WTF!!!!! I WILL NEVER EVER NEVER EVER NEVER EVER refer this business. I took my business down the road to CPR Cell phone repair and they fixed and delivered my phones back to me for the same price that this moron was going to charge me. SO if you need a repair and GREAT service go to CPR Cell Phone repair in the shoping center at 35 and 45 on the Olive Gargen Side read more

Omar , was very helpful in figuring out our cell phone problem. He told us it was not our cell phone but the network of sprint. Thank you so much Omar..... read more

******DO NOT GO HERE****** Javier sold me a bad battery telling me it was new. I went back because I knew it wasn't working properly. He then tells me it was refurbished and that he doesn't have any new ones but his supplier will bring him new ones in the next hour and I should come back. I came back and he gives me my phone and I immediately notice that it's still not working. He tries to tell me that my phone is full and that's why it keeps turning off. I leave but then decided to come back because it just didn't feel right. He takes my phone into the back and as I am sitting there waiting for it THE SUPPLIER WALKS IN WITH THE NEW BATTERIES. He LIED to me and told me he gave me a new one, when in fact, he had not. He put a "new" battery in...the phone has worked ok over the past few months, occasionally turning off but always coming back on. Today, however, I woke up and it will not stay on. It keeps turning on and off and as soon as I take it off the charger it turns off. MY PHONE STILL DOES NOT WORK. And to make things worse, when I went back the last time and he put in the "new" battery, he lost my phone cover. I asked him where it was and he told me that he didn't have it, that it was in my car. I WALKED INTO THAT PLACE WITH A PHONE COVER. Don't call me a liar. At this point, I was really really upset. It's the first time I have ever yelled at a business. He threw me a $20 bill and told me to go buy a new one at another store. I initially went in there to get the screen fixed because it had cracked. He didn't even do that right. The screen still wiggles and flashes on occasion. DON'T GO HERE!!! TLDR: Store owner lied about changing my battery. DON'T GO HERE read more

Not only was my iPhone 4 screen shattered, the LCD went black. I was mortified. I walked in, was quoted $65, then the guy turned around and fixed it up beautifully, threw in a free case and I was out the door in 20 minutes!!! Beyond impressed and grateful!! 100% would recommend!! read more

Disappointed. I brought my son's phone to replace LCD screen in early September (screen was cracked). Screen failed Oct 31st with no physical damage, water ect. Took back to store. They cited "pressure damage" as reason it happened rather than faulty LCD screen. Only offer 30 day warranty even on parts (bad warranty). These are nice guys but be very careful. They don't stand behind their work at all. I'm now at CPR repair in round rock LA Frontera to get screen replaced again (another $180). They offer lifetime warranty as long as not physically damaged (makes more sense). I will let you know how it goes. read more

Javier took care of me after a brief issue...he's amazing.

Quality products for a reasonable price. Great service! Best cellular phone holder! $5.00, it is the best $5.00, I've spent. read more

Very disappointed! I took my Nexus 5 there to get my screen fixed. After it was fixed I bought a case and screen protector to make sure it wouldn't break again. Well, about 2 weeks later, my screen cracked, and a week after that it cracked again. I went back there and asked what kind of product they use, if it was an original part from LG and he said: "no, nobody uses original parts.. Once the phone has been worked on, chances are it will break again a lot easier". Really?? How about you told me that before hand so I wouldn't have wasted $150?? For $200 I could've bought another one!!! I would not recommend this place!! read more

Y'all are amazing. I'm so glad that I didn't use my carriers insurance. They wanted me to ship my iPhone off for seven days. You guys were able to do it at the same price of my insurance. And I got it back in 30 minutes. I will tell all my friends. read more

Very reasonable and great fast service. Cheapest out of three places I called. Opened on Sunday too which is nice.

My phone had a cracked screen. I called for an estimate and took it in. My repairs were great and it was done in a timely manner. It's been about two weeks and my phone is still working fine. read more

I had my daughters screen replaced after she dropped it. 20 days later the touch screen quit responding. Now they tell me that the board is corroded. The phone was not exposed to water and yet now it's corroded? This had to have happened while at this location in their care. They refuse to take responsibility or correct the issue. My advice to future customers is to get a warranty in writing with all repairs. They are now wanting to charge me for a new screen again. read more

I have called this person on 3 different occasions asking for a quote for repairs (Cracked screen) every time I call I get "Well THAT particular phone is extremely expensive" eg $200.00 for a replacement glass Samsung s4. These people should be wearing masks! read more

Went to The Cellphone Experience to get a repair on an old phone. Omar pointed out that it wasn't necessary. Great. I decided to buy a case for my new phone. Omar put on a case by MyBat and a screen protector. "Professionally installed, no less" I thought. Take the phone on a vacation. The case falls apart, dumps the phone on a gravel path, and the screen protector did what it was supposed to do. Close shave. When I get back from vacation I stop by The Cellphone Experience. Foolishly, I admired that the broken screen protector might have not been the fault of the faulty case, so I paid for another one. I then said that since the case was defective, I wanted to exchange it for another brand. Nope. The store has a 5 day exchange policy on accessories. Besides that, they have never had a problem with these products. (Now they have.) Contact the manufacturer if the product is defective. I don't want another one of these cases. So it looks like I'm on the hook for a new case (which I will buy elsewhere). Took my doggie for a walk this morning, saw 3 deer, and took the phone out to take a picture. Same thing happens. The case comes apart and dumps the phone on the ground. Fortunately, no damage. Advice to self - get another case. Just to add insult to injury, the second screen protector is starting to detatach at the corner. Advice to others - check the reputation of products elsewhere (e.g., Amazon) don't buy before a vacation or if you don't like returning to the same place multiple times. read more

My cell phone quit charging so I took it in and it was repaired the same day. I'm very impatient so I really appreciate fast service.

This place is Horrible. I went with my girlfriend to get her phone fixed and they said it would take 4 to 5 hours We took it in at 1pm on Tues. So, later on we called and they informed us the part they had was not the right one for the phone so they had to order a new one that we would have to wait until the next day. We call the next day in the morning to see if the phone is ready and the worker says no that he hasn't checked the mail to see if the part has came in. Well I ask him how hard is it to go check your mailbox outside and he said he was busy, I just so ok fine then. Later during the day we get a call and they say the phone will be ready in about 30 minutes so we go there and then they tell us that the phone isn't working, (The problem with the phone was a cracked inside). So the time is about 640 pm so he tells us it won't be ready today, Why call us and tell us it will be ready then waist our time. Thursday comes and they call us and tell us it is ready. We go there and the phone was scratched and the screen wasn't glued right and he tells us he had to use different part basically a used part for the cover of the phone. My girlfriend is very upset and tells them I didnt bring my phone scratched up and that she wasnt going to pay for the service so while she is at the counter he proceeds to grab the phone from her so they have a little tug of war and he finally yanks it from her, I am in shock that he is doing that and they are other customers. He says you will pay if you want your phone back and she is like give me my phone right now!! SO we had to call the police for him putting his hands on her and the phone was returned, He stated that she was trying not to pay and walk out with the phone which wasn't true. I would never go there AGAIN THey are liars!!! read more