I am a business owner. I have had a business account through Verizon for most of 2020. I have several complaints. I feel we were misled to purchase unnecessary equipment to meet the criteria of a business account. Equipment purchased has been faulty. I do NOT have access to my own account and have not been able to resolve this issue in store, online, or by phone. I have tried to resolve these issues for months to no avail.
My account was converted to a business account through a satellite store in Rexburg, ID 83449, when my daughter needed a new phone. I was contacted by phone for authorization. We were told that by converting to a business account we'd save money and were then sold 3 HUM devices to meet the 5-line requirement. When speaking to an Official Verizon Store rep one of our most recent visits to resolve our phone issues, we were told that was unnecessary. For the record, only one device has ever been in use, and to date, the information relayed has not been accurate. My daughter and I were not told of a 2-year contract for the devices or any plan, and in fact, I specifically stated that I didn't want anything with contracts.
Additionally, my daughter was sold a Liquid Glass screen protector. She was told that would protect her phone and it was pretty much damage proof. The FIRST time she dropped her phone (less than waist height, and in a case), the screen shattered. She called a Verizon store and was told that it was not recognized as a Verizon product and she should call the Verizon store where it was purchased. The store of purchase also refused to acknowledge the issue.
The most annoying, frustrating issue, however, is the fact that I, as the owner of my company, do not have access to my account. I cannot see my bill online. I cannot pay it online. I cannot make changes to my account.
Do you know why?
Because I am not authorized to do so.
In fact, NO number on the account is authorized to do so. The account was set up BY VERIZON under my daughter's previous phone number (which she had to change at the time the new phone was added to the account and the business line was set up).
I have called Verizon for help. Unfortunately, because I am not the authorized person on the account, they cannot help me. I have gone into stores for help. Unfortunately, the young man behind the counter (in a completely empty store) said that because of Corona, he could not help me, and he was only allowed to tell people to go to another store. He never stood or otherwise acknowledged that we needed help while he scrolled through his phone. I went to the main store in town, and guess what...they tried to help, but the issue still remains.
I have been dealing with this for months. I have been patient and tried to work around the issue because Corona has made things difficult all around, and I do understand that.
But I am beyond frustrated. Our service has been disconnected for nearly two weeks. As a night shift nurse in a blasted pandemic, my time is limited. Trips to Verizon stores have been a waste of time. I am not sure where else to go to resolve this situation.
I would like the restart fees ($10 per line) taken off my bill. I would like the HUM devices refunded. I would NEVER have agreed to a 2-year contract for them or any other aspect of phone service, and if there is one, I want it dropped. Period. I would like my daughter's phone fixed, as she has been using a phone with a shattered screen for months (thank you Liquid Glass and bogus Verizon stores who do not honor their products), and I would like to have my service returned to a personal account and be given access to it.
If these basic issues cannot be resolved. I would like my service with your company terminated.
Thank you very much,
Really Pissed Off Business Owner of This One's Mine Ceramic Design
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