I'm only sorry I did not get his name but I think it's the same guy who's probably always there…read more Went looking for a phone case last week. He had one for my son. He said he could have the 2 needed for me and my daughter next week. We came back today and he had several to chose from! He was sooo nice. He was smiley and very polite. So great he said he would find cases for us and he did it! $20 per case! Thanks so much.

I came to the store last Wednesday (4/13/16) because my iPhone screen had been cracked for two…read moremonths and stopped working. I waited over an 1.5 hours for him to fix my screen. By Friday (4/15) the screen was coming off. I stopped at the shop on Friday and was instructed that I had to come back Wednesday (4/20) when the shop owner returned to have him work on my phone again. I returned on Wednesday for him to fix my phone screen and the charging port (I noticed my headphone jack stopped working when I got home Wednesday (4/13) and the charging port had to be replaced since they're both all one piece). I had to wait over 2 hours but he was able to fix the screen. The screen he initially used was defective and he put a new one on. When he tried to replace the charging port that new part was also defective. So he told me that he needed to grab a new one from home so I would need to return on Thursday (4/21). He stated that the screen was defective so he replaced that and that the headphone jack he try to use with also defective so he had to go home and get a new piece. However, no charge for the port. So I would need to return the following day. I returned today and he is eating lunch and tells me I need to wait 40 minutes. I replied that I got off work early to come get my phone fixed and waited a long time yesterday. He told me to give him 15 minutes and he will work on my phone. I was in the mall for another hour and then he tells me he's charging me for the charging port. WTH?! When I debated with him about how I've had to come to the mall FOUR times because of his defective parts and waited over 4 hours total for him to fix it, he would not budge. I promise I won't be back again for anything and will not recommend them to anyone. Poor customer service all around. No care given for my time I waited and numerous trips I had to make.

I brought my mom here to get a new phone and add her to her husband's plan. She is not a big fan…read moreof technology and considers a trip like this like going to the dentist for a root canal. Luckily we had the pleasure of working with Jorge who was very knowledgeable and patient. He went above and beyond to help her get a great deal on a new phone and make sure the plan we set up to accommodate her needs. Thank you guys for all your help!

I have been in my local Cricket store on 3 separate occassions in the past two years. I have been…read morefortunate to meet several very helpful employees but by far the employee that has gone above and beyond to help me the most is Tony. He has so much patience, answers all my questions, and always solves my problems! Tony is the reason I will continue with Cricket knowing that I have someone I can go to for help! Thanks!!

Great customer service made sure that i got everything situated no matter the obstaclesread more

Makenzie was amazing helping me today. I needed a few things and literally spent over an hour in…read morethe store trying "almost" everything!! I've been shopping at Lululemon for over 20 plus years (yup before it was cool) and this is one of the nicer stores I have been to.

I've been shopping at several Lulu stores for years, and this store was the worst experience. The…read morestaffs here are incredibly rude. I will drive to Richmond to avoid this store.

Poor service totally preoccupied with other work, non customer related as viewed in person. Sorry I…read morewasted my time

Went in to get my daughter boots, pants and a helmet for her first riding lesson. We were walked…read morethrough every step on the process and they adjusted her helmet for my girls head. Great service and my daughter was prepared for her lesson

Conner helped change my battery and then helped test why I was having an issue. He was very polite,…read morerespectful, and informative. I'm very thankful for his help.

The employees here were friendly and quick to help me find an item. Only thing I missed was was a…read morebin to throw out my packaging after using the product. Now it will live in my car eternally.