This store knocked it out of the park today! Byron provided fast, efficient, and courtesy service…read moreto exchange 2 phones for new ones. The set up was flawless. We waited on comfortable couches as he walked us through the process. Meanwhile, he and Sweta juggled other customers, answered calls, patiently addressing customer issues with billing, late payments, and more.

I really want to like Verizon but I just keep having so many issue's with them, this last one takes…read morethe cake. November/25/2021/ I turned my son on to Verizon trying to get keep with establish credit and get something in his name for the first time. He applied online, I phone 13, and 7 watch everything went through so he was good. November/26/2021 The next day he gets an email saying they want proof of his ID, and SSN either come in store or send it to a secure cite. He decided to go in, they took copies of his SSN, but he only had the paper copy of his DRIVER LICENSE, on the Associates say that's not gonna work and then it was overrided by another manager said you sent it up he should be fine. They send it to they corporate team or whoever they said everything was fine so I left. December/14/2021/ My son gets a call from the fraud department wanting to Verify who he is and wanted a copy of his ID. My son goes on to explain the the situation and what he did when he went into the store, also let them know that his ID card hasn't came yet it should be here any day. The lady From the fraud department told him this, Don't worry about it you already came in the store and verified yourself, they were just tripping about the photo ID because you tried to order another product just wait intel December 25th that will be your 30 days and than order your product. December/25/2021 CHRISTMAS DAY My son is in Las Vegas I get a call from an unrestricted phone call wasn't an answered but I said what the hell I'm glad I did. It was my son saying that Verizon cut all his service off WTF. So when they do that you can't call from there phone, plus it was on Christmas, so he had to go through a lot of complications to get to a phone, what a bad time to cut somebody phone off smh. So I had to find a way to get in touch with Verizon because pretty much everything was close so I had to get to the payments department and get transferred to the fraud department. (Side note, it's amazing how the payment department is always open but Customer Service is not lol ) Continuing, So we got a hold to the fraud department they said they cut his phone off due to not showing proof of driver license, we couldn't believe it. We explain to the Lady what happened the lady admitted that everything we said was true and apologize, but would not turn the services back on until she got a copy of his drivers license within 24 hours, if not they will canceled everything. My son was super disgusted with the service and the lack of communication he went and turned everything into Verizon and went right over next-door to AT&T and got service with them when he got back from Las Vegas . Also when he turned everything end they were giving him hell at the store, I had to come down there just freaking ridiculous soon after that I transfer my service over to AT&T as well and I've been with Verizon for 13 years. THE END

Terrible experiencea for five months. Day 8 and I am still waiting for a callback from Verizon…read more They have owed me $1,500.00 since July. The representative named Alex informed me yesterday that they have been overcharging me on my bill for the last five month. Requested a callback on the Verizon app today. No respons! Do better Verizon. You broke our contract & I will find a new provider

My mom decided it was time to switch from T-Mobile to Verizon. She gets terrible service at her…read morehome and we knew Verizon worked. As an adult who is still on a family plan, I made the transfer over with her. Had a great experience with their staff. Castevian was super helpful and very patient with my mom. He helped her set everything up, my phone transfer was pretty easy. We also had him put our screen protectors on because that doesn't look like a fun task. We'll see how the service goes now but the activation part was great.

Mike was so great, easy to work with and just a gem of a human…read more My iPhone 6 wouldn't turn on and after traveling from Philadelphia to see my grandmother I was already tired. Mike immediately looked at our plan and ended up getting my mom and new phones AND saving us both money every month. he spoke highly of working for Verizon and honestly, that's a bonus.

I had such a good experience at this store. I had no idea what I needed to do to switch over to…read moreVerizon but Cody helped me through every step. He was knowledgeable, patient and friendly. Everyone at this Verizon was there to assist in any way needed. If you need to go to a Verizon I'd suggest this one!

Worst service ever! All I needed was a phone case, got there when it opened, young lady asked what…read morebrought me in, told her but when I told the model type (13 max pro) she snarked back ohhh let me check...like they don't have them?????? During my 10 minute wait I checked online...Verizon had multiple option...yo lady ever heard of Otter Box???? I guess she went on break...right after opening. Ordered a case in the parking lot with Amazon...and I didn't even have to take s from a snarky child

The staff here is extremely rude. I placed an order over the phone for a apple watch. I chose the…read moresame day in store pickup option instead of having it shipped. Few hours later i came into the store to pick up my watch and i was told it wasn't ready. The store was going to close in 30 mins and the reps in store told me a Manager was not available to "Push my order through". I was told it can take up to 72 hours for the transaction to process. I then asked what the purpose of the same day pick up was...long story short the rep went to the back and was able to get my watch within 5 Mins. Why give me all the trouble when clearly it was never a big deal to begin with? I will never go back to this store

I walk in this store.. expecting to walk away with a new iphone7plus. What I walked out with was…read morefrustration, unanswered questions and the feeling the sales person was a scam artist. All they had was Rose Gold, at $799 plus I would have to spend another $200.00 on accessories, oh he would have given me and iPad but I would have to pay $10.00 monthly for it. What rip off.. will never go there again. I can buy a phone online from Apple for much less & in any color I want.

Jim and Edwin are really great at what they do! Very patient and helpful. I understand this is new…read moremanagement. I was never at the Franklin store prior to the change in management so I have nothing to compare with. Edwin has been taking care of us. Very courteous and helpful to my special needs daughter and myself. I would say he even goes out of his way to offer little incentives to make my whole experience better. Jim has helped me numerous times when he worked at the Oak Creek store. He is fantastic! Always VERY HELPFUL. I believe many people are just too impatient! I witnessed Jim and Edwin and they really try hard to satisfy walk ins as they enter even though they have someone they are already working with. Be patient people. They really will help you and help you well.

I came in tonight an hour before closing and Nick was so kind and helpful! As we sat there 2 more…read moregroups of people came in and he was so patient and attentive even though he was the only one there and they closed in 30 minutes. He fixed my issue and hopefully I won't have to go back anytime soon, but if I do I'll definitely be going back there for him to help!

Clerk sold me the wrong item. Had to come back to the location to return it as they are a franchise…read more& items can't be returned to other stores. Made a special trip to return it. The charge for the item was immediate. Credit return hasn't posted.

Not too pleased with the service. I came to the store today to upgrade my phone. My contract was…read moreup, and it's time for a shiny new phone. I had already done some browsing online, and I knew exactly which phone I wanted. When you walk in, you're greeted by a guy with an iPad. He says he's there to "check you in". Then he tells me that I'm first in line, and the next available associate will be with me shortly. It was a fairly short wait. The salesman comes over and asks what brought me in today. I told him I want to upgrade my phone and that I've chosen the iPhone 8. Then he starts asking what I use my phone for. Obvious salesman!! He's trying to feel out my needs & sell me something accordingly. But I already know exactly which phone I want! Is this gonna take all day?! I insist that I want the iPhone 8, in silver. He makes sure he has it in stock and brings the phone out from the back. Now he goes into salesman mode again. He tells me I can get a discount on accessories, like a case, when purchased with the phone. Otherwise, he says, a case can cost up to $50. No thanks! I already bought a case online for $7.99. Then he tries to sell me wireless ear buds. No thanks! Then he tries to sell me an Apple Watch. No!! Then he pulls up my billing and adds on $11 per month for insurance on the phone. I insisted that I don't want that $11 charge for the insurance. I came in for a new phone, and this guy tries to get me to buy everything in the store! Not a fun experience. I've been a Verizon customer for many, many years. I love their network. Although my time spent at the store was definitely less than desirable.

The worst customer service. store manager Jarvey refused to help. He seemed more worried about…read moreChase you out of the store instead of help a custome.

went to buy christmas presents today and sign says 11am-6pm. arrived at 12:45 and store was locked…read moreup and no sign indicated if they were closed for another reason. lots of lost sales.

If I could give this place a zero I would. My daughter came in to port her phone to a new service…read moreas the service we have gotten from Verizon itself has been horrible. We have repeatedly been overcharged on our account as well. So, my daughter comes in and the person that "assisted" her tells her something completely false about what is needed to change service. He was incredibly snarky and rude during this process and she left in tears. My husband was on speakerphone with them during this as well and called me after to say how horrible this person was being. I called to get the name of the person who did this and am waiting on an answer, not sure if I will ever get one but I also have a name of a lead that I am going to file this with as well. No matter what the issue a representative for a company should never cause a customer to leave crying. It is showing for some reason that I am in California, but I am in Wisconsin. Just found out the salesperson that dealt with my daughter was named Landon, who coincidentally was the one who told me they would find out the name of the associate who did this to my daughter. I had to call back today as I never received a call back.

love the details that my parents get and the service it's ok there they try to get my dad to get…read morethe new phone plan but he wants to stick with the phone plain that he has but overall we got my phone for nothing I just paid the 90$ fee

Waited 40 minutes to get help, person had NO interest on helping me. Told me to go to a different…read moreprovider. Obviously did not like me or my wife. Wow what an awful store! Told me my address was some weird address I never heard? I have been a verizon customer for more than 20 years, but they clearly only like NEW customers. NEVER go to this store!!!!!

I have had to go to this store 3 times in the last month or so and I have had a great experience…read moreoverall! I have generally gone in the evenings right after work and have been able to be helped right away. I have seen a different associate each time and all were friendly and seemed knowledgeable. We added a new line to our family plan, so we were able to get a pretty significant discount to all get new phones and they do let you keep your old device for 30 days. You can choose which phone and color you'd like and they will get it ordered for you. I thought it came in fairly quickly, especially because we were not in a rush!

Worked with Malcolm to trade in my phone for a new one. Complete ass, very rude, and came off…read moreextremely negative from the start. He called his manager and explained the story all wrong like he was working against us not with us. Malcom is definitely in the wrong business with that attitude. I don't recommend working with that knucklehead.