Worst service ever! All I needed was a phone case, got there when it opened, young lady asked what brought me in, told her but when I told the model type (13 max pro) she snarked back ohhh let me check...like they don't have them?????? During my 10 minute wait I checked online...Verizon had multiple option...yo lady ever heard of Otter Box???? I guess she went on break...right after opening. Ordered a case in the parking lot with Amazon...and I didn't even have to take s from a snarky child read more

The staff here is extremely rude. I placed an order over the phone for a apple watch. I chose the same day in store pickup option instead of having it shipped. Few hours later i came into the store to pick up my watch and i was told it wasn't ready. The store was going to close in 30 mins and the reps in store told me a Manager was not available to "Push my order through". I was told it can take up to 72 hours for the transaction to process. I then asked what the purpose of the same day pick up was...long story short the rep went to the back and was able to get my watch within 5 Mins. Why give me all the trouble when clearly it was never a big deal to begin with? I will never go back to this store read more

Horrible management and customer service. I upgraded my phone under a particular promotion that I had been waiting for. The paperwork did not reflect the promotion correctly when I completed the upgrade, and they could not figure out why. They told me it was all good and that they could fix it later. Instinctively, I felt this would not turn out well, so I tried to take the phone back a couple of days later - only to have the manager get very irate with me when I tried to explain my concerns. Against my better judgement, I did not return the phone like I expected to do. Weeks later, I find out that my phone was upgraded under the wrong promotion, and I am now stuck with a plan/promotion that I did not want in the first place. I called Verizon, and there is nothing I can do now. I would not recommend going to this Verizon store. The manager is very difficult. The corporate store in Oak Creek is a much better place to work with. read more

Luke was an amazing employee. Solved my issue that took 2+ hours. Stayed past closing to solve it. I highly recommend him if your having any issues read more

STAY AWAY FROM THIS STORE AT ALL COSTS!!!! A year ago I purchased an iPhone for my grandson in the Durand Avenue store. A well rounded (chubby) young man assisted me in the purchase and he told me that with this iPhone there was a "package" of accessories which came with the iPhone, assuming that the accessories were included into the price of the iPhone...not true! When I got home to look at my receipt I was charged an additional $200.00 for the "package" of accessories. I call the Corporate Verizon Office and was told that it is typical for these "over purchases" happen because the employees at the stores work on commission. Verizon Corporate Office then rebated me $100.00 for the "misunderstanding". BE CAREFUL IF YOU GO INTO THIS STORE, SOME OF THE EMPLOYEES HAVE NO SENCE OF HONESTY! read more

Just left this store after receiving absolutely no help or direction. I would love to post the name of the employee that was so completed useless, but he wore no name tag. We needed help with access issues, and had a question about our bill and he just told us 'we can't do that here'. Huh. We will drive further to get help next time I guess. read more

Avoid this store. They will add on to your upfront costs accessories that you will not need and that you do not get to choose. They will pick the most expensive ones in the store. When I questioned the crook that was supposed to be assisting me as to why the initial costs were so high he told me that "because everyone buys their accessories there, he thought he'd just add them on. His assumption raised my upfront costs by $200. I was furious and walked out of the store. I've worked in wireless for $15 years. We would never assume to add on anything to a customer's bill or upfront costs. Also, I know for a fact that everyone is not buying accessories at carrier stores. I provided accessories to Costco, Amazon, Staples, Best Buy, Walmart and several other big box retailers. His conduct and lies are shameful. Do not go into this store. read more

Painfully, painfully SLOW. OMG I've tried TWICE now to get help at this store and wind up sitting and sitting and sitting. It's absolutely RIDICULOUS. They need to either get more people in there to help or speed up their process. I'm going to Best Buy for my new phone and YOU SHOULD TOO if you want to do nothing more than SIT. read more

I went to Verizon (my cell phone provider) to get a message removed from my inbox (from a different problem....) The guy there was happy to remove the message for me and fixed the problem...that's not why I'm writing a review. The problem started when I asked if I could upgrade my phone to a newer version. he looked up my account and said I wasn't eligible till Oct. ....BUT, if I was interested I could get a special price on a tablet. Cool He showed me some features and said I'd have to sign an additional 2 year contract for the tablet and it would add approximately $10 to my monthly bill. OK, I thought. Seemed really nice. When I got home, my cell phone AND my laptop froze. [I should mention, I'm 63 years old]. To top if off, my daughter-in-law was expecting to go to the hospital the next morning and I was waiting for updates because she was very close to labor to deliver their new son..... So, now (other than the tablet, I'm frozen out of my laptop (with Facebook) and my cellphone. I couldn't check the weather either. Yesterday morning, I tried calling Verizon and they don't answer the phone. (If they do, it was longer than I was able to wait) So I went there. I walked in and said I wanted to return my tablet (that I purchased the day before) because it has locked up my laptop and phone. He told me they would take the tablet back but there would be a $70 "restocking fee"...I paid $100 so that hardly seemed fair. He told me it was because now it's Used. The man that helped me asked to see my phone....which now was unfrozen. I told him what happened and also that I was locked out of any updated information about my daughter-in-law. He said my tablet couldn't have done that and that I was wrong....maybe there was something wrong with my laptop...and my phone. I said I doubted it because I hadn't had any problems till I brought the tablet home and could my devices "think" the tablet was a "threat"...he said no....but then told me to go home and leave the tablet in the car...go into the house, turn every thing on and they should work...then it was OK to bring the tablet in. That worked....great! I don't know why he didn't tell me to do that in the first place. I did mention that I'm not "Techie.' I also realized that there's no reason for me to have a tablet because I text with my phone and I email with my laptop because I TYPE. I'm a "baby-boomer" and I didn't grow up typing with my thumbs. For me, that's a waste of time and I'm not very fast. I also don't need a tablet for books because I have a Nook and I told him that too. So, realizing I didn't have any use for a tablet but didn't want to waste $70 (I'm a widow, living on a fixed income)....I thought I'd donate my tablet to a fundraiser scheduled for 9/7/14. It's a benefit for victims of a workplace shooting. (Information available if needed)... I took the tablet back to the Verizon store and explained that although I still don't have a need for the tablet, I decided to donate it to a fundraiser and wanted to know if I needed to do anything to the tablet before I donated it. Also, since I was within the three day "grace period" I'd like to cancel the additional phone number for the tablet. He told me I should take the $70 restocking fee as a loss and not to donate it because it will be cheaper to take the loss. I told him I already said I was going to donate it and won't be going back on my word. He also said I can't get out of my contract (even tho it has been less than 3 days) because the tablet was sold as a special price ONLY if you signed an additional contract. My head is spinning. They seem to have me coming and going and it seems that I'll be paying for an additional phone number for a tablet that I have donated (to a very worthy cause) and it also seems like I'll be paying for it for two years. I hardly think that's fair. It's very confusing to go into that store and just as confusing to go onto their website. I thought I'd turn a problem into something good but it seems I'm going to pay and pay and pay and pay...... read more

All in all I had a great experience at this store. Rhianna took care of me and she was very friendly and very knowledgeable. There were a few things she explained to me very fast which I didn't quite understand. Everything worked out for the most part except when it came to accessories. She had very vaguely mentioned something about a bundle when she grabbed a car charger and a screen protector for me. From what I heard, I gathered that the charger and the screen protector were "bundled" in with the purchase of the phone. Maybe she meant they were going to do that in the future? Upon viewing my receipt later, I had been charged for these items. Which is fine, but with the bundle mention I was not aware at the time. That brings up the fact that she didn't even ask me if I wanted these items. Of course, they are nice to have but I already had a car charger with a hook up for USB so I didn't even need the $24 charger. She literally mentioned "bundle" while grabbing the items but never asked me if I wanted them, naturally I went along with it. Also, I received my bill and it's about $30 more dollars than what it should have been according to what we discussed in the store. I haven't contacted the company about it yet, so I might be wrong. But again, this is the impression I was under at the store. Sprint was a terrible company so I am completely great to have switched to Verizon. I just really hate how cell phone companies make everything seem so easy and cheap at the store and then you always come home to hidden fees and miscommunications. read more