This store knocked it out of the park today! Byron provided fast, efficient, and courtesy service to exchange 2 phones for new ones. The set up was flawless. We waited on comfortable couches as he walked us through the process. Meanwhile, he and Sweta juggled other customers, answered calls, patiently addressing customer issues with billing, late payments, and more. read more

I really want to like Verizon but I just keep having so many issue's with them, this last one takes the cake. November/25/2021/ I turned my son on to Verizon trying to get keep with establish credit and get something in his name for the first time. He applied online, I phone 13, and 7 watch everything went through so he was good. November/26/2021 The next day he gets an email saying they want proof of his ID, and SSN either come in store or send it to a secure cite. He decided to go in, they took copies of his SSN, but he only had the paper copy of his DRIVER LICENSE, on the Associates say that's not gonna work and then it was overrided by another manager said you sent it up he should be fine. They send it to they corporate team or whoever they said everything was fine so I left. December/14/2021/ My son gets a call from the fraud department wanting to Verify who he is and wanted a copy of his ID. My son goes on to explain the the situation and what he did when he went into the store, also let them know that his ID card hasn't came yet it should be here any day. The lady From the fraud department told him this, Don't worry about it you already came in the store and verified yourself, they were just tripping about the photo ID because you tried to order another product just wait intel December 25th that will be your 30 days and than order your product. December/25/2021 CHRISTMAS DAY My son is in Las Vegas I get a call from an unrestricted phone call wasn't an answered but I said what the hell I'm glad I did. It was my son saying that Verizon cut all his service off WTF. So when they do that you can't call from there phone, plus it was on Christmas, so he had to go through a lot of complications to get to a phone, what a bad time to cut somebody phone off smh. So I had to find a way to get in touch with Verizon because pretty much everything was close so I had to get to the payments department and get transferred to the fraud department. (Side note, it's amazing how the payment department is always open but Customer Service is not lol ) Continuing, So we got a hold to the fraud department they said they cut his phone off due to not showing proof of driver license, we couldn't believe it. We explain to the Lady what happened the lady admitted that everything we said was true and apologize, but would not turn the services back on until she got a copy of his drivers license within 24 hours, if not they will canceled everything. My son was super disgusted with the service and the lack of communication he went and turned everything into Verizon and went right over next-door to AT&T and got service with them when he got back from Las Vegas . Also when he turned everything end they were giving him hell at the store, I had to come down there just freaking ridiculous soon after that I transfer my service over to AT&T as well and I've been with Verizon for 13 years. THE END read more

Tremendous service! The staff was locked in and engaged me as soon as I walked in the door. Although every associate was busy I didn't wait long both times I've stopped in. While waiting they acknowledged me periodically-which was comforting and reassuring. Most places you go to. A reminder has to be given that you're still there for service. Not the case here. They're true professionals and work efficiently to provide great customer service. It was evident they genuinely care and take pride in their store. I've got no complaints but pure satisfaction from services provided by the staff at this location and highly recommend them. read more

This store never seems to have more than one employee working... and they can't even take a second to say "Welcome, it will be approx xxx wait time before I can help you". Poorly staffed, could be better with more than one employee!! read more

I highly recommend this Verizon store. The customer service is excellent, the best I have experienced through Verizon. Adam went above and beyond for me. If you have problems and need help please visit this store. A big thank you to Adam and Jessie. read more

Verizon is the worst cellular service to get. I have been a customer for almost 4 years, when I signed up I received the iPhone 12 and purchased 4 additional lines, meaning I have a total of 5 lines with this company. I have been getting emails in addition to me calling to see if I was able to upgrade my plan to the iPhone 14. I was told by several representatives that I could, however, I called today 11/25, and spoke with Shania to get the upgrade and was told I couldn't I need an iPhone 13 to qualify. Remind you I have spoken to several representatives who did not tell me I had to have the latest phone to upgrade. I asked to speak with a manager to clarify his name was Undray, but he was no better, I was on hold for over an hour and still was told I couldn't upgrade. I plan to cut my service off with Verizon and go and get a better deal with another wireless company that will appreciate the money that I pay for 5 lines. DO NOT DO SERVICE WITH VERIZON YOU ARE LOCKED IN FOREVER!!! read more