Super excited to have the ability to work with such a great staff to get a new phone!!! They even…read morefound a deal on a sweet iPad!!

THIS IS NOT A CORPORATE VERIZON STORE! They pay their employees $0/hr - 100% commission & then…read morehold that commission hostage for 6 weeks! Absolutely no days off (vacation or even Dr appointments) for the first full year... & holds these salespeople to ridiculous expectation while they work 8hr days making $50/day! It's absurd that this type of business is even legal! No wonder they have crazy staff turnover! DO NOT SUPPORT THIS TYPE OF BUSINESSES!

Terrible experiencea for five months. Day 8 and I am still waiting for a callback from Verizon…read more They have owed me $1,500.00 since July. The representative named Alex informed me yesterday that they have been overcharging me on my bill for the last five month. Requested a callback on the Verizon app today. No respons! Do better Verizon. You broke our contract & I will find a new provider

My mom decided it was time to switch from T-Mobile to Verizon. She gets terrible service at her…read morehome and we knew Verizon worked. As an adult who is still on a family plan, I made the transfer over with her. Had a great experience with their staff. Castevian was super helpful and very patient with my mom. He helped her set everything up, my phone transfer was pretty easy. We also had him put our screen protectors on because that doesn't look like a fun task. We'll see how the service goes now but the activation part was great.

UPDATE 2/6/6026 I called the customer service number provided in reply to my review. They still…read morewould not honor the deal sold to me and would offer me a "cell phone Accessory" for the salesperson lying to me. It is a definite theme that customer service does not exist in this organization. So basically, they can lie to get a sale, customer gets screwed but here's a cell phone accessory sold a package to me would not honor package sold to me when I went to pick up my phone. They even called the salesman that sold me the package and confirmed with him that is what he sold me. But they still would not honor it.......completely lied to me to get the sale on 2 phones, a watch and home internet. This is NOT a Verizon coporate store and that is where the problem lies

Completely useless. This is not a corporate store and the individuals working here have very little…read moreknowledge. Pointless. There is zero inventory. I'm locating a corporate store or returning online OR switching my very long term loyalty elsewhere as they couldn't help me with not one thing I went in for, including poor data much less upgrading my phone or reducing my costs. Customer service is poor to nonexistent.

I spent an hour waiting only to be told that I need to go to a "corporate" verizon store. The sales…read moreperson prioritized helping people who would result in commission. I was waiting before a customer who came in to upgrade his phone. The sales person helped him first. I would not recommend this location!

My daugh and I were very impressed with Alex's customer service skills. my daughter needed a new…read morephone and wasn't due for a new one so he found a way to provide her with a new one without having to pay full price. Alex was very helpful. A few days later I had to see him with a different issue. He was very helpful and I was also able to get a new phone. He was very patient with me explaining how to use my new phone. While there I noticed that each customer that came in that had to wait was greeted by the employees. This store is the one in West Allis Wisconsin on hwy 100 and National Ave

Verizon is lucky these services are monopolized. Just constantly stealing from people. "Ma'am you…read morehave 6 lines and it's a $20 fee for no reason for each line this month" fuck this company

If you want the least amount of customer service. Go to Verizon in oak creek, Wisconsin. Sadly…read morelacking in anything to merely close to caring. Ick! I am a consumer personally and with a corporate account. ATT here we come. @verizon

Bait and switch I…read morewas estimated a 300 trade in credit for iphone and got 76 dollars on one and 38 on the other. Both in great condition. What a scam.

Don't go to this store! They told me I would get $200 each for two iphone trade-ins. Instead of…read more$400, I got $60! Corporate Verizon wouldn't stand behind anything I was told at this store. I went back to the store numerous times, spent countless hours on the phone with Verizon customer service, and I finally gave up. Total rip-off.

This store knocked it out of the park today! Byron provided fast, efficient, and courtesy service…read moreto exchange 2 phones for new ones. The set up was flawless. We waited on comfortable couches as he walked us through the process. Meanwhile, he and Sweta juggled other customers, answered calls, patiently addressing customer issues with billing, late payments, and more.

I really want to like Verizon but I just keep having so many issue's with them, this last one takes…read morethe cake. November/25/2021/ I turned my son on to Verizon trying to get keep with establish credit and get something in his name for the first time. He applied online, I phone 13, and 7 watch everything went through so he was good. November/26/2021 The next day he gets an email saying they want proof of his ID, and SSN either come in store or send it to a secure cite. He decided to go in, they took copies of his SSN, but he only had the paper copy of his DRIVER LICENSE, on the Associates say that's not gonna work and then it was overrided by another manager said you sent it up he should be fine. They send it to they corporate team or whoever they said everything was fine so I left. December/14/2021/ My son gets a call from the fraud department wanting to Verify who he is and wanted a copy of his ID. My son goes on to explain the the situation and what he did when he went into the store, also let them know that his ID card hasn't came yet it should be here any day. The lady From the fraud department told him this, Don't worry about it you already came in the store and verified yourself, they were just tripping about the photo ID because you tried to order another product just wait intel December 25th that will be your 30 days and than order your product. December/25/2021 CHRISTMAS DAY My son is in Las Vegas I get a call from an unrestricted phone call wasn't an answered but I said what the hell I'm glad I did. It was my son saying that Verizon cut all his service off WTF. So when they do that you can't call from there phone, plus it was on Christmas, so he had to go through a lot of complications to get to a phone, what a bad time to cut somebody phone off smh. So I had to find a way to get in touch with Verizon because pretty much everything was close so I had to get to the payments department and get transferred to the fraud department. (Side note, it's amazing how the payment department is always open but Customer Service is not lol ) Continuing, So we got a hold to the fraud department they said they cut his phone off due to not showing proof of driver license, we couldn't believe it. We explain to the Lady what happened the lady admitted that everything we said was true and apologize, but would not turn the services back on until she got a copy of his drivers license within 24 hours, if not they will canceled everything. My son was super disgusted with the service and the lack of communication he went and turned everything into Verizon and went right over next-door to AT&T and got service with them when he got back from Las Vegas . Also when he turned everything end they were giving him hell at the store, I had to come down there just freaking ridiculous soon after that I transfer my service over to AT&T as well and I've been with Verizon for 13 years. THE END

I was pretty happy with my visit to this Verizon store. As some background, ya girl dropped her…read morephone in the ocean and needed a new one (sadface). We tried to go to the Tosa store but despite advertising a 10am open time, they were firmly closed so we headed here. This location is doing a good job on COVID stuff - they limit people in the store and you really aren't allowed to wander around and put your plague paws on all the products. We checked in and only had to wait a few minutes before we had an associate assigned to help. The whole transaction was quick and painless (except for the part where I had to pay for a new phone) and they didn't really try to hard sell extras. The set up was easy when we got home, and my new phone is perfect.

worst customer service ever racist reps waited for an hour in the queue to try to purchase a new…read more phone only to be passed over by a white couple who wasn't a long term Verizon customer like was time to switch

Worst experience ever. I needed a new battery for my Mac. They installed a new one still having the…read moresame issues of my Mac battery dying very quickly. Went back in and I was told they could either take their new battery out and since they disposed of my old one I can have my Mac back with no battery if keep the Mac for 3 days so they can run diagnostics on it. My biggest complaint is that they were not upfront with me in telling me that if the battery did not fix the problem, they would make the situation right. On top of that they gave me the Mac back with the new battery. They did not do a battery reset so I had to do that. Overall, customer experience was terrible and I felt like I was lied to from the very beginning they made it sound like everything was going to be fixed, and if it wasn't fixed, then they would take care of me, but upon further investigation they just wanted more money to run more tests on the Mac. 10 out of 10 would not recommend this company!

I brought in an IPhone to have cracked screen replaced. Had to wait for owner to return to complete…read moreservice. Unfortunately, later that day I learned the "non-Apple" equipment he installed did not work with "Face ID" and I could it unlock features in my phone or access apps I had set up with Face ID. I called the store and got Voicemail. I left a message and never heard back from them. On top of that, Apple recognizes and notes that "non-Apple equipment/parts" have been installed on your phone and makes it ineligible for the phones warranty. Needless to say, $150 later I have a phone that is inaccessible and the store will not respond or fix. I do not recommend this vendor.

From initial request via phonecall through closing email with receipt l received prompt,…read moreprofessional, friendly service. Understandable that there's a wait-list for his services! He was respectful of my schedule and charges an extremely fair rate for personalized service I wouldn't have found elswhere. Highly recommend!

Greg is prompt, knowledgeable, friendly and helpful in every way. I highly recommend him!read more