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    Verizon

    2.2 (58 reviews)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

    Services - Verizon

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    13 years ago

    Helpful 1
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    11 years ago

    Helpful 0
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    10 years ago

    Helpful 1
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    13 years ago

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    9 years ago

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    11 years ago

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    10 years ago

    This store continues to go down hill. Extremely long wait times, indifferent and unhelpful staff.

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    13 years ago

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    10 years ago

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    13 years ago

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    11 years ago

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    12 years ago

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    10 years ago

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    14 years ago

    I think I went here in the 90's to get a cell phone. As i recall the service was pretty good.

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    11 years ago

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    11 years ago

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    10 years ago

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    10 years ago

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    Page 2 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    Had an experience with this store and their manager Paul that started off a little rocky, but luckily cooler heads prevailed and things got worked out.

    Mentioned in 3 reviews

    Read more highlights

    Verify this business for free

    People searched for Mobile Phones 1,644 times last month within 15 miles of this business.

    Verify this business

    Xfinity Store by Comcast - Front of store

    Xfinity Store by Comcast

    (150 reviews)

    I took time off work to go to Xfinity to find out information about upgrading cell phones for my…read morewife and I. We have comcast/xfinity in the home and at my wifes small business. I walked in, checked in, and then waited. After a few minutes, a guy named Daniel called my name. We sit down and I hand him the business account statement and say first off, my wife and i would like to upgrade our phones, they are tied to our business account and this is the place we got them last time. First off, is this still the correct place to do it or do i go to apple to get the phones and bring them here, how does this work? Daniel spends a few minutes playing on his computer and then says he will be right back. He leaves and a few minutes later comes back with a drink in his hand that was half full and he was asking his coworker if he wanted it, I guess he thought he was funny, and then informs me that he cannot talk to me because its my wifes name on the account and not mine. Never says hey, do you mind if i call your wife and get her on the phone to verify your identity. Never says hey, we cant open the accounts without your wife here but you are in the right building and here is how it works. I was furious! Does this Daniel realize he just wasted 2 hours of my life? Where has customer service gone?

    I have unfortunately been to this store several times because the corporate offices have failed to…read morehelp me add or adjust services on a cellular device. Every time, the associates (and the manager Ashton) have basically told me to pound sand and call the 1-800 number. One associate today flat out said "we cannot add a new Apple Watch to your service account because we do not have the level of expertise to do this here right now." In what world has customer service become this terrible and on such a consistent basis? What is the point of this store even existing except to sell you crap? Oh right. Terrible experience every time.

    Verizon Authorized Retailer, TCC - Home

    Verizon Authorized Retailer, TCC

    (20 reviews)

    $$

    WARNING: Avoid TCC at All Costs…read more TCC may look like a Verizon store, but it's only an authorized retailer and our experience shows why that matters. Our family's nearly six-month ordeal was caused by the dishonesty, misinformation, and incompetence of Stephany R., a TCC sales representative, and her supervisor Jonathan. Her conduct was unacceptable: false claims that protection plans were mandatory, hidden fees, inconsistent explanations about trade-ins, arrogance, and rudeness when we questioned unnecessary add-ons. She refused to give supervisor contact info, offered empty reassurances instead of solutions, and left us to clean up the mess with Verizon corporate. 1. The Visit -- June 6 After 23 years as Verizon customers, we visited TCC to upgrade four iPhone 13s to iPhone 16s. Verizon confirmed all lines qualified for free upgrades with trade-ins. Stephany verified this but nothing went smoothly: -Protection Plan Pressure: She falsely insisted we had to buy protection plans to get the trade-in credit. Verizon later confirmed it was optional. -Hidden $30 Data-Transfer Fee: She tried to charge $30 per device without warning, even though her attempts repeatedly failed. -Incorrect Trade-In Documentation: Old phones were traded in as promised, yet receipts didn't reflect the credits. Stephany claimed she would "submit corrections," triggering weeks of vague excuses. 2. Weeks of Excuses -Stephany repeatedly left voicemails claiming she needed to "re-review" our account. A month later, she said the promotion was "actually for Google phones, not iPhones"--despite the iPhone promotion being visible on our Verizon account before we ever walked in. --She took no responsibility, claiming there was nothing she could do to fix the trade-in promotion "mistake." She refused to provide supervisor contact information and promised calls from the regional director, Jonathan, that never came. TCC was a dead end. 3. Verizon Corporate -- 12+ Hours of Calls We escalated to Verizon: July 8 - Tatum: Claimed he submitted corrections. They weren't reflected on our next bill. Aug 21 - Eric: Only one line was corrected. Oct 10 - Ellen: Promised remaining lines would be fixed. They weren't. Nov 7 - Supervisor Pamela: Finally promised an overpayment credit and adjustments to honor all trade-in promotions. The credit appeared on Nov. 19; trade-in adjustments are expected to come on our next December bill. All of this was time spent fixing errors created entirely by TCC. 4. Final Thoughts TCC claims to value authenticity and customer care. Our experience was the opposite. From misinformation to hidden fees, botched trade-ins, and zero accountability, Stephany R. and the Glenview branch failed completely. If you want real Verizon service, go to a corporate store or complete transactions online. Don't waste months dealing with TCC. Save yourself the stress. Steer clear.

    I don't usually write negative reviews as I like to uplift people when I get good service, but…read moretoday I probably got my worst service experience of my life. My wife and I went to buy two phones, and I tried to explain to the lady what we wanted and she got very upset with us and raised her voice more than once. She also seemed irritated to come and serve us. We did not buy the phones, and definitely never going back. She should get some classes on how to talk to customers. Pity as we bought our previous phones there.

    Webpass

    Webpass

    (129 reviews)

    Near Southside

    Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

    Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

    Verizon - mobilephones - Updated May 2026

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