Lucas helped me change my screen protecter and did a great job! He was really knowledgeable and…read morehelpful whilst also making my mom and I laugh.

Mike was VERRRRY helpful and patient with us through the whole process. Because of the merge…read more(T-Mobile and sprint) things were more complicated however he and all the staffs (unfortunately didn't get all the names) helped to get everything up and running. This is definitely our go to best T-Mobile/sprint store for any issues!

To fully appreciate this review, you need to look at the review I posted when I visited the…read moreBlackstone Valley Apple store in Millbury yesterday. I had such a bad experience that I decided to drive the 33 miles to see if Natick could be as bad as Millbury. I fully expected to get treated horribly because this is another Apple store and Millbury team pretty much made it clear that Apple customers are not wanted! So when I called ahead to try for an appointment and I was told they are maxed out and the only hope I had of having my problem discussed was if I went to the store. So I took my poor attitude and my admitted determination to engage this enemy in a fight to fix my 5 month old phone. As I walked in and surveyed the room, it looked like everyone was busy helping customers. Quite different from Millbury. Then I noticed Johnny who was dressed like a security guard who also played football. But I wasn't sure if he worked there. He looked right at me with a smile so I walked toward him slowly and he simply asked "do you need any help?" Whoa!!! A caring Apple person who genuinely meant it?? I told Johnny the same thing I "tried" to tell Mr Rude and condescending" over in Millbury. That my phone was not working right. Johnny directed me to Ken who was helping another customer. But Johnny also kept looking my way as if to make sure I was getting what I needed. Ken checked me in and after I received his text, told me I'd receive another one in about 45 minutes saying they are "almost" ready and at that point I should go to the front and let them know I was here. WOW! Information delivered professionally AND with a smile? That wasn't learned along with how to be the most smug as they surely teach in Millbury. Sure enough, I received the email in 45 minutes. hmmm. expectations met!! I then walked toward who it looked like was running the show. Matais (SP?). This guys was professional, friendly, knowledgeable and delivered every word with a smile and a helpful attitude. You could just feel that he cares! He told me that the next step is Ken again, who will get the tech assigned and will get the problem solved. Obviously at this point I'm wondering how Millbury stays in business if there is an Apple store within 33 miles that will make customers WANT to come back again! Afterall, I DROVE those extra miles and I'd consider that the price of doing business! I was assigned to a table with a tech already working on a couple issues but here comes Matais who explained he wasn't a tech but had an idea what might be wrong with my phone. He qualified it by saying he didn't know but just wanted to try something while the other tech wasn't there yet. He figured out that I had two sites (I-cloud and my own Gmail acct) that were collecting contact information and that may be causing part of the problem. He verified that, and then dumped all the gmail accounts into the i-cloud. It sure seemed like that was one of the issues. The tech (Dave) then showed up and Matais thought it waqs a good idea to let dave still do a diagnostic while he was there! dave was also professional, friendly and informative. My only problem now is that I live in Florida but if I could come to this store for any issues...I would!!! What a shining example of what Apple stores / customer support people should be. To Apple corporate - here's a suggestion to help your company. 1. Make every employee at Millbury spend an entire week at this store learning how to treat customers and become a valuable employee. 2. Offer one of these guys a job as a leader in Millbury 3. Say thank you to the guys mentioned here but also recognize the others...this store should be highlighted as an Apple gold standard! as I said at the top...I expected a bad time, but from Johnny to Dave and everyone in between...it changed my feelings about Apple!!! thanks guys!!!

I'm using my daughter's help account but yesterday I went to the Apple Store at Burlington Mall…read morearound 11:30 AM with a quick question. The receptionist told me there would be a one-hour wait, so I went to grab a coffee and returned after an hour. When I still hadn't received a text notification, I asked the female receptionist; she then told me the wait was actually one to three hours. I was in a rush to get to work, so I was understandably annoyed--especially since this contradicted what the male receptionist had told me earlier. Perhaps I looked visibly irritated. I stepped out to take a call that lasted less than a minute, and when I returned, she smugly told me she had cancelled my appointment because a staff member had come out and couldn't find me. It's ridiculous--I was gone for less than a minute! I never asked to cancel, so what right did they have to do that? My whole family buys all their computers, iPads, phones, and watches from Apple; they're all smiles when you're buying, but their attitude changes completely when it comes to service. I've never encountered such a terrible attitude as I did with this female receptionist. I want to emphasize again: I was gone for less than a minute from start to finish. I checked my watch--the call lasted maybe twenty seconds at most--and when I walked back in, she told me she'd cancelled it. I feel like she did it on purpose just to spite me, simply because I hadn't wanted to explain the details of my issue to her right at the start. At first, I only explained the reason for my service request to the male receptionist--I really didn't want to have to explain it all over again. Just because I didn't want to give an explanation, that woman decided to give me a hard time. Do you think this reflects the kind of service attitude Apple stands for? In the end I still my problem and apple did not help me at all just kicked me out. Rude I'm disgusted!

So far I have been really happy with switching over to Verizon Wireless…read more No more dropped calls. Love my Samsung Note II. Great parental controls which is easy to use. I went into the store to get an Otter case to protect my mini Fablet. Even with the insurance (which does have a deductible) I need a heavy duty drop it all the time case. My name got added to the wait list which sounds strange but works. The salesman gave me a flyer on the warranty insurance should I need to call then showed me a variety of cases and rang me up with his tablet. In and out. We have switched all of our phones over now. Three we got from the store and one from Amazon. Either way it all worked out well. On a separate note check with your employer and see if there are any added discounts. Doesn't hurt to check cuz who doesn't want to save some $.

I'm sure it's a great place to buy a phone. However, whatever you do, do not even think about…read morecoming here for any kind of help with your phone after you buy it. I scheduled an appointment arrived early and checked in. The rep proceeded to take a Walk-in customer before me which I politely mentioned I was here on on a schedule appointment first. He was annoyed and said how can I help you in an annoyed way. I told him about my difficulty connecting with the network he sighed and looked at my phone reset it and said that's all I can do you'll have to speak to tech-support. He then proceeded to walk away from me. It was at that point that I decided to walk away from Verizon. I would recommend you do the same.

went to add my kid to my service. the guy knew that's what I was doing and quoted me $115 per…read moremonth. Since I was paying about $90 for just mine, it sounded like a good deal. When I asked for a receipt he said "everything gets emailed", and it was to my chagrin that i learned it was $115 EACH so almost $240 a month for TWO lines. Guy knew exactly what he was doing too. What a scum bag move. Adios AT&T

I've been with AT&T for 10 years now. Went to this store…read morelast week (November 2021). I bought out right 3 iPhone 13s. My previous monthly bills were always $198.79 (total with tax) for 4 lines unlimited everything. I also specifically said that I just want to keep my current plan as is. Now it is $235.40 unlimited starter (this is the lowest plan of the 3 AT&T is offering) They switched my plan added few more things that I don't need (HBO, insurance, ...) I wanted to switch back and they said they can't because the old plan was not available. Spent several hours with AT&T customer support both by phone and by chat. Experienced such poor service support. I've checked with T-Mobile and the total monthly charge with tax for 4 lines unlimited and better features (free Netflix, hotspot...) for $180. So shop around. Will switch to a different carrier as soon as I can.

Went to have glass replacement screen protectors on two new iPhones. Danny was quick and the…read moreinstallation was perfect. We have used ZAGG in Natick before for older phones and will in the future.

I've had a Zagg shield on every iPhone, iPad and iPad mini that I've owned, and I've owned every…read morepretty much every single model that's been released. Zagg has been great at protecting my devices as well as honoring their warranty. Today, after Apple refused to replace the cracked screen on my 10 y/o's iPhone 6+, I stopped by the Zagg kiosk to have the cracked glass shields on my 11 y/o's iPhone 6s+ and my 7+ replaced. I noticed a sign that said they also replaced cracked screens so I asked about the service. The technician explained that if he replaced the screen Apple would not look at the phone. I indicated that was fine since they refused to replace the screen anyways. He said it would take about 20 minutes. We returned after 30 minutes to a fixed screen and a very excited and happy 10 y/o.

They would not respect their own warranty. I got a new iPhone SE screen from them. 3 months later,…read morethe screen is not responsive and I see lines it. There is NO crack on the screen. They deny warranty saying that the LCD is cracked and that is not covered. I did not drop the phone such as to crack the screen, let alone the LCD. Avoid them.

From the owner: Wrapsol makes the easiest to apply and strongest protective film technology for mobile devices…read more Made from advanced high strength polyurethane and featuring a 100% dry application process that clears air bubbles and uses fingerprint-eliminating patent-pending Application Handles for the perfect fit, Wrapsol's transparent and astonishingly thin protective film installs in an instant and helps prevent everyday dings, dents and scratches, while preserving touchscreen brilliancy and sensitivity.

This is the first time I ever went to an AT&T store, I have been a T-mobile customer for years, but…read moreI had multiple bad experiences with their service and their store (went there just before I came here!) and was ready for change. My family and I went into the store and were immediately greeted with a handshake from the manager, Chris, good guy. We had very specific questions and I'm a demanding customer and the representative, Manny, who assisted my family was able to answer all of our questions in detail and was patient and courteous. We weren't ready to make the jump yet so we left to think about it. We were back in the store two hours later, we took them up on one of their awesome family plan deals they just announced. My parents both got their first starter phones, I chose to buy mine online for less from Ebay and am waiting to receive it, but so far AT&T service has been reliable on my T-mobile LG G2. Anyways, the representative, also named Chris, that helped us the second time was knowledgeable, friendly and Insanely patient with my mother and I. I couldn't thank them enough for their professionalism and patience. We are happy with our new phones and plan and are looking forward to the service. I want to point out that I was able to remember the employees names in the store because my experience was so positive at this location.

Recently upgraded my wife's phone and Dan at the store was very helpful. We had the phone…read moredelivered and set up but later found out the billing was incorrect. I went back to review what was supposed to be done with Dan and he said he would take care of it. Next month billing still incorrect. We exchanged emails and I was again assured it would be fixed. Now several months later it is still wrong, when I email Dan I get no responses and now we can not get the insurance on the phone we were supposed to have and are still be billed incorrectly. I will not go to this location ever again and will look to change providers.

Do not under any circumstances take your phone to be fixed at the Cellaxs KIOSK at the Natick Mall…read more Had my iPhone back plate replaced purely for cosmetic purposes. They destroyed my phone, rendered it in operable and refused to give me a refund. Bad enough it cost me $200, but I had to go out and buy a new phone. Rude, arrogant owner, refused to stand by their work.

So my brother gave the guy that work there his phone to fix and then The guy implied that would be…read moreunder 200 then he started talking and Took the phone while working on it and then it ended up being $450 without telling us before and then he charged us to put the old screen back on and then he wouldn't give the phone back unless we gave him $120 and then he started calling my mom beautiful and just saying the most random things and manipulating us

My wife dropped her Iphone 6 twice in one week. The screen looked like a horror show...broken, tape…read morea mess. We went to Natick Mall, we love Apple but it was $129 and we had to wait 1-2 hours. Cellairis was highly recommend to us, went to the booth, dropped off the phone...$100 later and 20 mins of us walking the mall the phone was good to go! Thank you Cellairis!

Very good customer service,professional and on time service .fixed my ipad 2 screen nicely…read more They even managed to understand my thick accent Thanks