Lucas helped me change my screen protecter and did a great job! He was really knowledgeable and…read morehelpful whilst also making my mom and I laugh.

Mike was VERRRRY helpful and patient with us through the whole process. Because of the merge…read more(T-Mobile and sprint) things were more complicated however he and all the staffs (unfortunately didn't get all the names) helped to get everything up and running. This is definitely our go to best T-Mobile/sprint store for any issues!

To fully appreciate this review, you need to look at the review I posted when I visited the…read moreBlackstone Valley Apple store in Millbury yesterday. I had such a bad experience that I decided to drive the 33 miles to see if Natick could be as bad as Millbury. I fully expected to get treated horribly because this is another Apple store and Millbury team pretty much made it clear that Apple customers are not wanted! So when I called ahead to try for an appointment and I was told they are maxed out and the only hope I had of having my problem discussed was if I went to the store. So I took my poor attitude and my admitted determination to engage this enemy in a fight to fix my 5 month old phone. As I walked in and surveyed the room, it looked like everyone was busy helping customers. Quite different from Millbury. Then I noticed Johnny who was dressed like a security guard who also played football. But I wasn't sure if he worked there. He looked right at me with a smile so I walked toward him slowly and he simply asked "do you need any help?" Whoa!!! A caring Apple person who genuinely meant it?? I told Johnny the same thing I "tried" to tell Mr Rude and condescending" over in Millbury. That my phone was not working right. Johnny directed me to Ken who was helping another customer. But Johnny also kept looking my way as if to make sure I was getting what I needed. Ken checked me in and after I received his text, told me I'd receive another one in about 45 minutes saying they are "almost" ready and at that point I should go to the front and let them know I was here. WOW! Information delivered professionally AND with a smile? That wasn't learned along with how to be the most smug as they surely teach in Millbury. Sure enough, I received the email in 45 minutes. hmmm. expectations met!! I then walked toward who it looked like was running the show. Matais (SP?). This guys was professional, friendly, knowledgeable and delivered every word with a smile and a helpful attitude. You could just feel that he cares! He told me that the next step is Ken again, who will get the tech assigned and will get the problem solved. Obviously at this point I'm wondering how Millbury stays in business if there is an Apple store within 33 miles that will make customers WANT to come back again! Afterall, I DROVE those extra miles and I'd consider that the price of doing business! I was assigned to a table with a tech already working on a couple issues but here comes Matais who explained he wasn't a tech but had an idea what might be wrong with my phone. He qualified it by saying he didn't know but just wanted to try something while the other tech wasn't there yet. He figured out that I had two sites (I-cloud and my own Gmail acct) that were collecting contact information and that may be causing part of the problem. He verified that, and then dumped all the gmail accounts into the i-cloud. It sure seemed like that was one of the issues. The tech (Dave) then showed up and Matais thought it waqs a good idea to let dave still do a diagnostic while he was there! dave was also professional, friendly and informative. My only problem now is that I live in Florida but if I could come to this store for any issues...I would!!! What a shining example of what Apple stores / customer support people should be. To Apple corporate - here's a suggestion to help your company. 1. Make every employee at Millbury spend an entire week at this store learning how to treat customers and become a valuable employee. 2. Offer one of these guys a job as a leader in Millbury 3. Say thank you to the guys mentioned here but also recognize the others...this store should be highlighted as an Apple gold standard! as I said at the top...I expected a bad time, but from Johnny to Dave and everyone in between...it changed my feelings about Apple!!! thanks guys!!!

I'm using my daughter's help account but yesterday I went to the Apple Store at Burlington Mall…read morearound 11:30 AM with a quick question. The receptionist told me there would be a one-hour wait, so I went to grab a coffee and returned after an hour. When I still hadn't received a text notification, I asked the female receptionist; she then told me the wait was actually one to three hours. I was in a rush to get to work, so I was understandably annoyed--especially since this contradicted what the male receptionist had told me earlier. Perhaps I looked visibly irritated. I stepped out to take a call that lasted less than a minute, and when I returned, she smugly told me she had cancelled my appointment because a staff member had come out and couldn't find me. It's ridiculous--I was gone for less than a minute! I never asked to cancel, so what right did they have to do that? My whole family buys all their computers, iPads, phones, and watches from Apple; they're all smiles when you're buying, but their attitude changes completely when it comes to service. I've never encountered such a terrible attitude as I did with this female receptionist. I want to emphasize again: I was gone for less than a minute from start to finish. I checked my watch--the call lasted maybe twenty seconds at most--and when I walked back in, she told me she'd cancelled it. I feel like she did it on purpose just to spite me, simply because I hadn't wanted to explain the details of my issue to her right at the start. At first, I only explained the reason for my service request to the male receptionist--I really didn't want to have to explain it all over again. Just because I didn't want to give an explanation, that woman decided to give me a hard time. Do you think this reflects the kind of service attitude Apple stands for? In the end I still my problem and apple did not help me at all just kicked me out. Rude I'm disgusted!

Was promised a different trade-in value - didn't get to sign the contract and was locked into 36…read moremonths. Then Verizon kept telling me to walk into the store to talk to the manager since it was a Victra location, which I attempted to do with no luck. Also emailed and called the manager and got no response. Shady business, terrible customer service. Straight up unprofessional. Beware of this place. Go to a real Verizon.

Valdes Denaud was our attendant. His personality.... he was funny and knew how to reel us in. In…read moreall other ways, he went around the question instead of answering it head on. On top of explaining things to us halfway, and not being fully truthful with what he was saying, he acted like this was the best decision in the world. I asked him questions about how the plan worked and how much things cost on the plan, and what he said did not match at all with the plan we have now as I was checking it online. I asked him how much the accessories were and he did not give me a price, just said "its cheap, and they are the same price" - each accessory was above $60 and all different prices - in what world is that cheap? Granted he did give me a few discounts which I appreciated so much on his part, as everything is expensive now a days, but in all other ways I did not feel he was fully explaining things to make sense. He offered to remove the acivation fees off the plan and give an additional $200-$300 discount on each phone over a few bill cycles (I got on a plan with my mom), which none of this came to be. I called Verizon and they told me I have to go back to the store I went to and talk to the same attendant about what he promised me as they did not see any of the discounts and $$ removals on the plan. I asked for the confirmations of what he was offering me in writing, and he did not help me at all with that, he just said "don't worry I will remember" - and I said, no I want it in writing. He then all of a sudden started to pay attention to another customer that had walked in with a family of 4, all getting new phones and left us to finish the phone transfers on our own... he then only came back to finish the accessories transactions and was going back and forth not answering my questions. This is very rude - as there should be one attendant per customer, no matter how long they've been there. He did not tell me that I needed to call Verizon and finish the transfer from AT&T, nor did he help me do it... I was being charged from AT&T for an extra 2 days bc I trusted him and didn't know that the transfer wasnt completed - until I called Verizon myself and dealt with the matter with customer service, and found out that I wasn't scheduled to get any of the discounts he promised. I am very upset that these phone stores care more about making money than taking care of the customer and their needs - at this point, I might as well call the phone company and deal with everything over the phone - they treat you much better anyways.

So far I have been really happy with switching over to Verizon Wireless…read more No more dropped calls. Love my Samsung Note II. Great parental controls which is easy to use. I went into the store to get an Otter case to protect my mini Fablet. Even with the insurance (which does have a deductible) I need a heavy duty drop it all the time case. My name got added to the wait list which sounds strange but works. The salesman gave me a flyer on the warranty insurance should I need to call then showed me a variety of cases and rang me up with his tablet. In and out. We have switched all of our phones over now. Three we got from the store and one from Amazon. Either way it all worked out well. On a separate note check with your employer and see if there are any added discounts. Doesn't hurt to check cuz who doesn't want to save some $.

I'm sure it's a great place to buy a phone. However, whatever you do, do not even think about…read morecoming here for any kind of help with your phone after you buy it. I scheduled an appointment arrived early and checked in. The rep proceeded to take a Walk-in customer before me which I politely mentioned I was here on on a schedule appointment first. He was annoyed and said how can I help you in an annoyed way. I told him about my difficulty connecting with the network he sighed and looked at my phone reset it and said that's all I can do you'll have to speak to tech-support. He then proceeded to walk away from me. It was at that point that I decided to walk away from Verizon. I would recommend you do the same.

went to add my kid to my service. the guy knew that's what I was doing and quoted me $115 per…read moremonth. Since I was paying about $90 for just mine, it sounded like a good deal. When I asked for a receipt he said "everything gets emailed", and it was to my chagrin that i learned it was $115 EACH so almost $240 a month for TWO lines. Guy knew exactly what he was doing too. What a scum bag move. Adios AT&T

I've been with AT&T for 10 years now. Went to this store…read morelast week (November 2021). I bought out right 3 iPhone 13s. My previous monthly bills were always $198.79 (total with tax) for 4 lines unlimited everything. I also specifically said that I just want to keep my current plan as is. Now it is $235.40 unlimited starter (this is the lowest plan of the 3 AT&T is offering) They switched my plan added few more things that I don't need (HBO, insurance, ...) I wanted to switch back and they said they can't because the old plan was not available. Spent several hours with AT&T customer support both by phone and by chat. Experienced such poor service support. I've checked with T-Mobile and the total monthly charge with tax for 4 lines unlimited and better features (free Netflix, hotspot...) for $180. So shop around. Will switch to a different carrier as soon as I can.

Went to have glass replacement screen protectors on two new iPhones. Danny was quick and the…read moreinstallation was perfect. We have used ZAGG in Natick before for older phones and will in the future.

I've had a Zagg shield on every iPhone, iPad and iPad mini that I've owned, and I've owned every…read morepretty much every single model that's been released. Zagg has been great at protecting my devices as well as honoring their warranty. Today, after Apple refused to replace the cracked screen on my 10 y/o's iPhone 6+, I stopped by the Zagg kiosk to have the cracked glass shields on my 11 y/o's iPhone 6s+ and my 7+ replaced. I noticed a sign that said they also replaced cracked screens so I asked about the service. The technician explained that if he replaced the screen Apple would not look at the phone. I indicated that was fine since they refused to replace the screen anyways. He said it would take about 20 minutes. We returned after 30 minutes to a fixed screen and a very excited and happy 10 y/o.

This is the first time I ever went to an AT&T store, I have been a T-mobile customer for years, but…read moreI had multiple bad experiences with their service and their store (went there just before I came here!) and was ready for change. My family and I went into the store and were immediately greeted with a handshake from the manager, Chris, good guy. We had very specific questions and I'm a demanding customer and the representative, Manny, who assisted my family was able to answer all of our questions in detail and was patient and courteous. We weren't ready to make the jump yet so we left to think about it. We were back in the store two hours later, we took them up on one of their awesome family plan deals they just announced. My parents both got their first starter phones, I chose to buy mine online for less from Ebay and am waiting to receive it, but so far AT&T service has been reliable on my T-mobile LG G2. Anyways, the representative, also named Chris, that helped us the second time was knowledgeable, friendly and Insanely patient with my mother and I. I couldn't thank them enough for their professionalism and patience. We are happy with our new phones and plan and are looking forward to the service. I want to point out that I was able to remember the employees names in the store because my experience was so positive at this location.

Recently upgraded my wife's phone and Dan at the store was very helpful. We had the phone…read moredelivered and set up but later found out the billing was incorrect. I went back to review what was supposed to be done with Dan and he said he would take care of it. Next month billing still incorrect. We exchanged emails and I was again assured it would be fixed. Now several months later it is still wrong, when I email Dan I get no responses and now we can not get the insurance on the phone we were supposed to have and are still be billed incorrectly. I will not go to this location ever again and will look to change providers.

Do not under any circumstances take your phone to be fixed at the Cellaxs KIOSK at the Natick Mall…read more Had my iPhone back plate replaced purely for cosmetic purposes. They destroyed my phone, rendered it in operable and refused to give me a refund. Bad enough it cost me $200, but I had to go out and buy a new phone. Rude, arrogant owner, refused to stand by their work.

So my brother gave the guy that work there his phone to fix and then The guy implied that would be…read moreunder 200 then he started talking and Took the phone while working on it and then it ended up being $450 without telling us before and then he charged us to put the old screen back on and then he wouldn't give the phone back unless we gave him $120 and then he started calling my mom beautiful and just saying the most random things and manipulating us

This store is great for no question turning in recyclable electronics. But when it comes to…read morecustomer service, they are lacking. There is no question they have all the products and services in a store nicely laid out and clean. But, looking for a specific product can be daunting so I approached a group of 3 blue shirts casually standing around and chatting. I asked where a certain thing was and all three lifted their arms to point, very confusing. Only one associate said he would take me over there but instead of staying with me and insuring I knew I had the right thing, he just walked away. This is the reason why people order from Amazon and eBay and while this is a well stocked store, it is not customer centric, at least not for me.

Buyer Beware BestBuy has a Deal of the Day button on the top…read moreof their page, DO NOT BUY anything here, you can't return it to the store if it's not right, they also only give you 14 days. BestBuy gets a cut in the profit from having the link but you're actually buying from a third party and BestBuy claim to have nothing to do with the merchandise. I got caught with a computer which I tried to return 10 days from the purchase date, when my daughter went to return it she was told you must have the card that it was paid for with, I go back on day 15 with the item and the card, now they say we have nothing to do with it you must reach out to the 3rd party even though they are the ones that sold it.