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    Verizon

    2.2 (54 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    6 months ago

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    1 year ago

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    13 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    12 years ago

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    14 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    13 years ago

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    13 years ago

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    16 years ago

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    11 years ago

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    7 years ago

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    8 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    Marisa was extremely helpful laying out all the different options for upgrades for my mother in law.

    Mentioned in 2 reviews

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    Verify this business for free

    People searched for Electronics 513 times last month within 15 miles of this business.

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    Astound | Arlington

    Astound | Arlington

    (355 reviews)

    Arlington Center

    My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

    My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

    Spectrum

    Spectrum

    (131 reviews)

    Constant outages saved for Monday Mornings without failure. By far, BY FAR, the single worst…read moreexperience I've ever had with Internet services. The only thing that works is their bill collecting.

    Spectrum has good prices, and I won't deny that. But I'm extremely disappointed with my experience…read moreso far. Before switching from my previous carrier, I called Spectrum with several questions because I wanted to be sure I was making the right decision. I don't know if the answers I received were just meant to convince me to switch, but they were not accurate. Maybe the agent was poorly trained, but the information she gave me was not correct. I had three lines with Verizon, all on 36‑month contracts. I originally purchased two Samsung S23 phones and one iPhone 14 through Verizon. Last year, I upgraded my own phone from the S23 to the S25, buying it directly from Samsung's website and financing it through Affirm. I explained all of this to the Spectrum agent and asked if this phone would also qualify for the buyout program. She told me yes--that all phones on the lines I transferred to Spectrum would be paid off, even if they were purchased outside Verizon. I understood that the buyout program was meant to attract new customers, so it made sense. I even told her that I still owed $240 on the S23, which still appears on my Verizon bill, and that I still have that phone with me. But for me, it would be more beneficial if the S25 were paid off, since that is the phone with the higher remaining balance. I made it very clear that I didn't want any surprises after switching. She reassured me that this situation was common and that there would be no problem. After switching to Spectrum, I submitted all the documents to the buyout financial group exactly as the agent instructed. To my surprise, they only approved the remaining balance for the phones originally purchased through Verizon--not the S25 I bought through Samsung. I called, explained everything, and asked them to review the recorded call, since every call begins with a message saying the conversation is recorded. I wasn't making anything up. They opened a ticket, escalated it to a manager, and after days of back‑and‑forth, the manager told me the best he could do was offer a $20 compensation for the mistake. I explained again that if I had been given the correct information, I could have chosen to activate the line with the S23 I still owe $240 on, using the buyout program properly. Now I have to pay that out of pocket. I repeated that I was misinformed by the Spectrum agent with a false promise. Even so, the manager insisted that $20 was the best he could offer. Terrible management. He could have done more. I'm sad and frustrated with this beginning at Spectrum.

    T-Mobile Experience Store

    T-Mobile Experience Store

    (5 reviews)

    --- Review of…read moreT‑Mobile, Framingham, MA I came in during a moment of crisis, when everything was on the line and I needed real answers. Instead, I was met by someone who called herself an "expert." What she actually did was change one thing on my brand‑new iPhone 17 Pro that completely broke the phone. Every call failed, every text reminded me of the mistake, and not one piece of information I was given worked out in a satisfactory way. This was not expertise -- it was backwards advice at 100%. In a time when I needed clarity, I got confusion. In a time when I needed solutions, I got failure. The only thing that worked was returning the phone and walking away. Thank you, T‑Mobile, for showing me exactly how not to treat a customer. ---

    I came to this T-Mobile store to trade in my old phones after customer service specifically told me…read moreI could do it here. When I arrived, I was told they don't accept trade-ins in store. I even explained that customer service gave me this exact address, but they said I was misinformed. The funny thing is, the T-Mobile store at the Natick Mall had no issue taking trade-ins. If this is a problem between customer service and store policy, that's something T-Mobile needs to fix -- not something customers should be inconvenienced by. I came all the way here for nothing. Definitely not returning to this store for any T-Mobile services. I was planning to add another line, but I'll be taking my business somewhere more helpful and customer-friendly.

    Verizon - electronics - Updated May 2026

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