I ordered a custom MacBook Air and got the notification that it had arrived. Before driving nearly…read morean hour, circling for a parking space, waiting in a line to get into the store, and then another line to pick it up, I figured I'd call to confirm it was actually there. I had a good reason for doing that. Not long ago, I made the same trip to pick up a work laptop, only to be met with a blank stare and, "We can't find it. Looks like it's at a different store... my bad." This time, I had the order number ready. All I needed was someone to pick up the phone, take ten seconds, type it in, and confirm it had arrived and was in the store. Martha answered the phone. She had that old-school Mac store vibe, the kind where being helpful or even mildly friendly was considered uncool. You don't see many of them anymore, but apparently one remains, and her name is Martha. And Martha? She wouldn't check. Too bad. Everyone else I met that day was great. I guess there always has to be one.

My phone stopped working today and I needed to buy a cell phone asap. I phoned the apple store in…read moreNashua to ask if they had the iphone 17 pro right now and the man who answered the phone said that i look at the website and that he does not have any info. The website said pickup was 7 days out. I said that to him and asked him if he could tell me more. He repeated the message like a robot. Either its Apple's terrible policy of making prospective customers run around to buy their products or this guy was generally unwilling to help-not sure which! I hung up and finally decided i should not switch to Apple. I am a long time Windows computer & Android phone user and thought today would be the day that I would switch. I finally have my answer. I will write to Apple and let them know this.

Replaced daughter's screen. It was an obvious aftermarket, but okay. After a while - it kept poping…read moreout. It eventually came out, ripping out the cable and proximity sensor. After bringing it to a different place - they said the aftermarket screen ad been replaced without the required adhesive. Cost for the total second repair (elsewhere) with OEM screen was less than the original one.

this guy with quote you one price and the add three times as much when you try to get your phone …read more broke my screen . then after checking my account he even charged a $5 tip for himself that was never approved . this is a rip off .

You know how it gets with a wireless carrier. Sometimes the relationship just isn't the way it used…read moreto be. You start to grow apart, and feel like you aren't getting what you put back in. You don't know how to break up with them. "It's not you, it's me" doesn't fit in this situation. You have no idea what to do. Then you meet T-Mobile. And suddenly the breakup doesn't seem too hard. My family and I went in today around 11AM to make the switch. My family was already chatting with Ben, one of their employees, about different phones. We were there until around 3:30PM (I wish I was joking!) trying to hammer out the details. Not only was Ben patient and informative through the whole process, but he put up with our jokes and random bantering back and forth for over four hours. I commend him for that, as my family and I can be very silly when we're all together. He knew the products he was talking about, and he had an answer for every question thrown at him. Ben helped us set up our phones, made calls and quick fixes when problems arose, and made our transfer as easy as possible. At the end of the first hour, I would probably be at the end of my rope if I was doing what he was doing. But he had a smile on his face the entire time. Four and a half hours, just as a reminder. If you want to make a wireless carrier switch, or already are with T-Mobile and want to get a new device, ask for Ben. He did a wonderful job today!

THIS STORE ABSOLUTELY SUCKS! Terrible customer service. Waited two hours and the problem wasn't…read moreeven fixed. All the representatives doesn't know how to do anything and didn't care. AVOID THIS STORE AT ALL COST LIKE THE PLAGUE! Better to call customer service. If there was a zero star option on Yelp, I would give this place that rating but one star is the minimum rating.

DO NOT GO WITH AT&T!!! They don't have a contract but you are pretty much locked into the plan…read moreunless you want to end up losing your trade-in value and paying for the full price of the phone. What a shitty company and the service is not great. I constantly kept getting slow connections and I don't use my phone a lot at all.

This for the store at 296 Daniel Webster Highway Nashua NHwhere Home Depot is…read more Sales Rep: Emmanuel R- I cannot say thank you enough- I am a 61 1/2 yr old woman who knows nothing about this stuff- upgraded old Iphone 6 to an 11. Emmanuel took so much time with me- he taught me and he did back up old phone up, set it up explained the differences between both phones in a way I could understand. I have had terrible experiences with AT&T Stores but not this store. His manager was 100% SUPPORTIVE of all the time Emmanuel took with me- I first went to store in Pheasant Lane mall as I made an appt but it was the wrong store I made appt at- no one offered to help me. I a so thankful for that now Emmanuel-thank you again for being so patient and understanding- You will grow into management very easily This store is right outside the mall- avoid the mall store and drive 1/16 mile to this one

This place is a SCAM.. the owner is a true bullshit artist.. they took my credit card info to…read morepurchase a new phone, but by the end of the convo I was very suspicious and told this man to cancel my order then I left. They decided to charge my card anyways, actually about 7 times [up to almost $500 total] I had to cancel my card and get a new debit card but I also had to go to my bank to fill out a bunch of papers to report the fraud. I will be pressing charges... and I would hate to see this happen to someone else, so beware. I have reported this to the mall, who were super nice, and also complained to MetroPCS corporate office who were very rude and made it seem like this was my fault, and like their store had done nothing wrong. I'm thinking it's time my family switch to a different cell phone carrier..

Good selection of phones and a friendly staff. I moved my family plan from Sprint to Metro PCS so…read morefar we are very satisfied with the service .

Amazing customer service. I had an old iPhone and upgraded. I can't thank Darian, David and Scott…read moreenough! Darian help me purchase the iPhone that suits my requirements. When my husband and I returned for a transfer of data there was no issue this team couldn't resolve. Voilà I have the latest iPhone in hand! Thank you all for your hard work, dedication and professionalism. We will be back for more devices!

Jacksirys was rude and not pleasant seemed like she doesn't like her job pretty sure she over…read morecharged me on my phone case and charger . I'd be mad too if I was a bald bitch and worked at T-Mobile

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!

My IPhone looks like a new iPhone. I called them to get a price for a screen and back glass repair…read morethey told me $240 and it will be done within a few hours .

**JUST LIKE A USED CAR SALESMAN** The negative reviews were…read moretrue. Believe us. Not to shop at this location. Be very careful in signing up with any plans with this particular store. Yes, this is the big Verizon store in the Trade Joe plaza in Nashua. They would misrepresent themselves anyway they could to get you sign up for an expensive plan. We signed up for an international travel plan for our trip overboard but changed our mind and tried to cancel this plan before we begin our travel. We were told, "Oh, you have to call Verizon Customer Service, we don't do the plan cancellation here." The charge has already shown up on our next bill even though we haven't begun our trip yet. The bill balloons from $223.77 to $502.01 . If you still want to believe those 5-star rating then go ahead and experience it for yourself.

My husband and I went to the "big" Verizon store in the Trader Joe's plaza. As luck would have it,…read morethey were out of stock on the phone we wanted and suggested we go to Verizon in the Pheasant Lane mall. Begrudgingly, we went to the mall. We HATE shopping for cell phones. We'd rather go to the RMV than be pushed to buy the latest greatest and don't get me going on the "smoke and mirrors" of the cell plans. Upon arrival at the Verizon mall location, we were warmly greeted by Tom Vartanian. Somewhat skeptical, we thought, "here we go". Were we ever wrong! Tom took the time to research plans, phones and on-going promotions to get us the very best deal. He was always informative, never pushy and pleasant to deal with. Suffice it to say we found a new Verizon store! Thanks Tom!! MB & J

Awful customer service. Did not do what they promised they would do. I'm not a customer and I'm…read morereceiving emails from this company about another customer's account. I've been trying to stop these emails since June of 2024. They promised to help 8 different times, 8 different ways and have failed. Awful.

Xfinity is stealing money directly from your account via your debit card…read more I took advantage of their Mobile phone offer. Hated the service, cancelled within 3 days and returned the phone within 2 weeks including shipping time. I received confirmation that they received the phone. That was 7 almost 8 months ago. Twice since they sent a notification of my upcoming bmo il bill for $283. I had to do the AI loop, then "chat" customer service to get it resolved. Then it happens the same way again! After not less than 5 hours each time with assurances that the account was closed yesterday without any notice $283 was debited from my account. This because I am an idiot and have Internet and cable services through them and they have my card on file. So after another 6 hours of the endless chat transfers and ticket escalations AND endless apologies for having Stolen my money I told I would go ave a refund the next day. Today! No refund and another 5 hours...starting all over again with AI, lateral transfers to customer service "chats"...Mind you...having to start all over with each agent I was transferred to, each agent "opening a new ticket" then endless "escalations" to a higher department..starting all over again. Then I will be emailed with confirmation in 4 days! They illegally debited my account which should be have been closed 7 months ago and outright stole my money. HOW IS COMCAST GETTING AWAY WITH SUCH BLATANT THEFT!! AND THEY MUST BE AWARE THEY ARE DOING THIS. Is it because customers are fleeing them because of shady price shifting, illegal increases to customers bills, outright stealing of customers money only to send them into customer service HELL via their AI, customer service "chat" on endless lateral transfers with more time spent with the agent making generalized apologies, assurance they will keep "an eye" on the entire process until resolved only to transfer you to another low level chat agent in India or Mexico where you have to start all over with the very first detail of the same ongoing event. Com to ast knows this system just makes it easier for the customer to walk away from the problem then spend countless hours pulling their hair out with no resolution in site. Yesterday after 4 hours I missed a doctor's appointment, was charged a $50.00 no show copay because I was invested for 4 hours and would have to start all over again and getting my $283 dollars back was greater than the $50.00 copay. Abd on abd on. Xfinity wants their customer to give up. That's why their baking resolution impossible. Worse once I do get my money back and I will...5, 8, 10? months from now I am sure they will do the same stealing of my money again!!!!! Xfinity knows...they know! Can we now refer to them as CRIME LORDS?