Staff today went above and beyond, especially Zach. I'm here semi regularly to manage a business…read moreaccount. I came in for an upgrade with a line swap today. While Mitch helped me, I watched Zach keep his cool with an upset customer who had spent all of 30 seconds inside and bypassed the line. When my transfers did not work at home, I came back to the store and Zach helped me, even staying past closing time. Grateful for patient, knowledgeable service.

Outstanding customer service from " Jeff" who helped with purchasing and setting up a new phone and…read moreApple watch. Highly recommend to anyone needing any kind of assistance with a phone or watch!

Listen, this isn't exactly a ritual we conduct very often. But...ya know...when your wife's phone…read morekeeps randomly freezing up like Ben & Jerry's ice cream mid-task, sometimes you tap the genius bar to see what's going on. And sometimes....you have a brain fart and forget that soft resetting your phone still fixes a lot of problems. Kinda like how I did. Granted, I felt like a horse's patoot by the time we walked in there and basically got free advice we could have otherwise obtained from ten seconds on Google. The guy at the table was very professional about everything. Down to earth, even. It's always refreshing to see folks in the tech industry apply the utmost professionalism when it comes to customer service. Honestly, the longest part was the beginning. See, we had a 1pm appointment. Only when we arrived, we still had to wait an additional 15 minutes before anyone saw us. What's the point?! If you have to wait still despite having an appointment, it's as arbitrary as walking in out of left-center field and requesting someone service your phone. I found their lack of store WiFi rather disappointing. Other Apple stores have this. So, why not Pheasant Lane? I dunno, guys. It's an Apple store. What else is there to say? It gets 4 slightly embarrassed customers who forgot soft reset is a thing out of 5.

Horrible experience. Will not shop in this store again and am considering non-apple product going…read moreforward. I went to the store purchasing 2 iPhone 17 Pro Max. The guy in the entrance asked a few question and took me to the pickup counter, stating once the staff finish the person before me, the staff will help me. So I waited, the lady finished previous customer and just stood there, not asking me "Can I help you with something?" I waited another 5 minutes and asked her if she can help me with the purchase. She acknowledged with 1 word "yes". I was a straight, quick in & out guy. I told the young lady that I would like to purchase 2 iPhone 17 Pro Max unlocked, 256G, pay in full. "OK" is the only response. She did her thing on the sales terminal which I think is an iPhone. The staff in the backroom brought 2 iPhones out. She scanned them and just stared at me after. Not sure what to do next, I paused for a minute, then brought out my wallet and my credit card, she still said no word and continued staring at me. Only after I handed her my credit card, she openned her mouth with "Is this the card?" Then took my card and did her thing. Then I realized I ordered 2 blue phones and it can get confusing if I give to my uncle and aunt as gift. I asked her if I can switch one of the phone to orange color. She responded "You already paid for them". I was like "wow, wtf, do I owe you money or something?" in my mind. Eventually, we did a color swap on 1 of the phone. The last thing I needed is the printed receipt. She gave me the swap receipt not the sale receipt. I have to go back to the store and asked her to give me the original receipt. With this kind attitude, this young lady, possibly a college kid, is ruinning apple and apple store's reputation. The attitude is this "I work in apple store. I am better than you. Don't bother me." Spent 2400 bucks for this kind attitude. WTF?????

SCAM! We got a battery replaced on an iPhone. Starting the late evening the work was done, our…read morecredit card and financial accounts were hacked. Unidentified people ordered credit cards from our accounts, fraudulent charges were made to our checking account, and our retirement savings account was frozen due to unauthorized activity. The timing of these potential financial disasters is unmistakable. Be mindful when blindly handing your phone for a repair you cannot monitor personally as anyone can plug in your phone in a back room.

Replaced daughter's screen. It was an obvious aftermarket, but okay. After a while - it kept poping…read moreout. It eventually came out, ripping out the cable and proximity sensor. After bringing it to a different place - they said the aftermarket screen ad been replaced without the required adhesive. Cost for the total second repair (elsewhere) with OEM screen was less than the original one.

I hope this is the 2nd floor T-Mobile in the store. The process of changing providers to T-Mobile…read morewas very time consuming and annoying. The staff gave alot of "freebies" and what not claiming we will save alot of money afterwards. Yeah, this didn't happen, we got charged a line for every freebie. Tell me why I need a line for my Airtags?? I hope I never have to change providers any time soon. In this world where your life is on your phone, I rather just not have one.

THIS STORE ABSOLUTELY SUCKS! Terrible customer service. Waited two hours and the problem wasn't…read moreeven fixed. All the representatives doesn't know how to do anything and didn't care. AVOID THIS STORE AT ALL COST LIKE THE PLAGUE! Better to call customer service. If there was a zero star option on Yelp, I would give this place that rating but one star is the minimum rating.

DO NOT GO WITH AT&T!!! They don't have a contract but you are pretty much locked into the plan…read moreunless you want to end up losing your trade-in value and paying for the full price of the phone. What a shitty company and the service is not great. I constantly kept getting slow connections and I don't use my phone a lot at all.

This for the store at 296 Daniel Webster Highway Nashua NHwhere Home Depot is…read more Sales Rep: Emmanuel R- I cannot say thank you enough- I am a 61 1/2 yr old woman who knows nothing about this stuff- upgraded old Iphone 6 to an 11. Emmanuel took so much time with me- he taught me and he did back up old phone up, set it up explained the differences between both phones in a way I could understand. I have had terrible experiences with AT&T Stores but not this store. His manager was 100% SUPPORTIVE of all the time Emmanuel took with me- I first went to store in Pheasant Lane mall as I made an appt but it was the wrong store I made appt at- no one offered to help me. I a so thankful for that now Emmanuel-thank you again for being so patient and understanding- You will grow into management very easily This store is right outside the mall- avoid the mall store and drive 1/16 mile to this one

This place is a SCAM.. the owner is a true bullshit artist.. they took my credit card info to…read morepurchase a new phone, but by the end of the convo I was very suspicious and told this man to cancel my order then I left. They decided to charge my card anyways, actually about 7 times [up to almost $500 total] I had to cancel my card and get a new debit card but I also had to go to my bank to fill out a bunch of papers to report the fraud. I will be pressing charges... and I would hate to see this happen to someone else, so beware. I have reported this to the mall, who were super nice, and also complained to MetroPCS corporate office who were very rude and made it seem like this was my fault, and like their store had done nothing wrong. I'm thinking it's time my family switch to a different cell phone carrier..

Good selection of phones and a friendly staff. I moved my family plan from Sprint to Metro PCS so…read morefar we are very satisfied with the service .

Let me tell I spent 2 days trying to get my phone taking care of at Apple in Nashua they r useless…read more20 minutes here fixed AJ was a miracle worker I highly recommend him

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!

**JUST LIKE A USED CAR SALESMAN** The negative reviews were…read moretrue. Believe us. Not to shop at this location. Be very careful in signing up with any plans with this particular store. Yes, this is the big Verizon store in the Trade Joe plaza in Nashua. They would misrepresent themselves anyway they could to get you sign up for an expensive plan. We signed up for an international travel plan for our trip overboard but changed our mind and tried to cancel this plan before we begin our travel. We were told, "Oh, you have to call Verizon Customer Service, we don't do the plan cancellation here." The charge has already shown up on our next bill even though we haven't begun our trip yet. The bill balloons from $223.77 to $502.01 . If you still want to believe those 5-star rating then go ahead and experience it for yourself.

My husband and I went to the "big" Verizon store in the Trader Joe's plaza. As luck would have it,…read morethey were out of stock on the phone we wanted and suggested we go to Verizon in the Pheasant Lane mall. Begrudgingly, we went to the mall. We HATE shopping for cell phones. We'd rather go to the RMV than be pushed to buy the latest greatest and don't get me going on the "smoke and mirrors" of the cell plans. Upon arrival at the Verizon mall location, we were warmly greeted by Tom Vartanian. Somewhat skeptical, we thought, "here we go". Were we ever wrong! Tom took the time to research plans, phones and on-going promotions to get us the very best deal. He was always informative, never pushy and pleasant to deal with. Suffice it to say we found a new Verizon store! Thanks Tom!! MB & J