I ordered a custom MacBook Air and got the notification that it had arrived. Before driving nearly an hour, circling for a parking space, waiting in a line to get into the store, and then another line to pick it up, I figured I'd call to confirm it was actually there. I had a good reason for doing that. Not long ago, I made the same trip to pick up a work laptop, only to be met with a blank stare and, "We can't find it. Looks like it's at a different store... my bad." This time, I had the order number ready. All I needed was someone to pick up the phone, take ten seconds, type it in, and confirm it had arrived and was in the store. Martha answered the phone. She had that old-school Mac store vibe, the kind where being helpful or even mildly friendly was considered uncool. You don't see many of them anymore, but apparently one remains, and her name is Martha. And Martha? She wouldn't check. Too bad. Everyone else I met that day was great. I guess there always has to be one. read more

My phone stopped working today and I needed to buy a cell phone asap. I phoned the apple store in Nashua to ask if they had the iphone 17 pro right now and the man who answered the phone said that i look at the website and that he does not have any info. The website said pickup was 7 days out. I said that to him and asked him if he could tell me more. He repeated the message like a robot. Either its Apple's terrible policy of making prospective customers run around to buy their products or this guy was generally unwilling to help-not sure which! I hung up and finally decided i should not switch to Apple. I am a long time Windows computer & Android phone user and thought today would be the day that I would switch. I finally have my answer. I will write to Apple and let them know this. read more

Made an appointment to have my phone screen replaced then I drove 1 hour, 1 way, to be told they were not in stock! Why didn't they tell me that the previous day, when I called for the appointment! My phone is only a year old! I'm going somewhere else! read more

Mentally prepare yourself as if you're going to a car dealership. I walked in to pick up my new phone that I already paid for online. Instead of just picking it up and being offered transfer service from my current to the new phone, I was bombarded with side sales pitches. that's totally fine, but these came with very condescending remarks. Apple person: it's about time you upgraded. me speaking to myself in my head: excuse me? get off your pedestal icloud. Apple genius person: has anything happened to your current phone? me: no apple genius person pursues to sell me AppleCare. Not so genius is it? I literally just told you nothing has happened to my current phone and you proceeded to sell me Apple care. apple not so genius person: what if ... me: no I don't want AppleCare Apple genius person: what if something happens... me: I already said no This went on for a few more sentences . Then my phone finally came . Genius person carries a USB-C plug assumes that I don't have one. what's that old saying, assumptions make an ass of yourself. The service at this location is just ridiculously stupid. a lot has changed since the last time I picked up my last iPhone here. like all other reviews say, go somewhere else. read more

In past 6 months I have purchased 2 iphone 16 pro's and an ipad pro 13. Every time I went into the store it took me 10-15 minutes to get a sales person which I had to hunt down myself. Staff was extremely rude to me. Every one of them treated me like I was an idiot and unwanted in the store. Note I am reasonably tech savvy, I have worked at Intel and Cisco for the past 30yrs as a hw designer/manager. Example interaction, I went in with my wife's old iphone which had started "expanding" and coming apart due to a bad battery. It seemed to be very dangerous and could have caught fire in my wife's handbag. The staff was unconcerned and seemed to want to blame me for what their product did on its own. They told me only recourse was to buy new iphone which I ultimately did do. I love these apple products, but store sales staff is extreme rude and not helpful. Tony V. read more

Nice Apple Store. Good response from staff. We went in 4th July weekend lot of line and waiting but they managed very well

I did not care for this location or the customer service received here. I ended up just leaving and going to a different location.

Listen, this isn't exactly a ritual we conduct very often. But...ya know...when your wife's phone keeps randomly freezing up like Ben & Jerry's ice cream mid-task, sometimes you tap the genius bar to see what's going on. And sometimes....you have a brain fart and forget that soft resetting your phone still fixes a lot of problems. Kinda like how I did. Granted, I felt like a horse's patoot by the time we walked in there and basically got free advice we could have otherwise obtained from ten seconds on Google. The guy at the table was very professional about everything. Down to earth, even. It's always refreshing to see folks in the tech industry apply the utmost professionalism when it comes to customer service. Honestly, the longest part was the beginning. See, we had a 1pm appointment. Only when we arrived, we still had to wait an additional 15 minutes before anyone saw us. What's the point?! If you have to wait still despite having an appointment, it's as arbitrary as walking in out of left-center field and requesting someone service your phone. I found their lack of store WiFi rather disappointing. Other Apple stores have this. So, why not Pheasant Lane? I dunno, guys. It's an Apple store. What else is there to say? It gets 4 slightly embarrassed customers who forgot soft reset is a thing out of 5. read more

I came to pick up my order but too bad i went to the wrong store !! That wasnt the problem . But the short lady with dark hair long nail was so rude . She could had help me or be more welcome but so rude . Not wonder why bad review . She couldnt find my name on the list but you didnt hv to be so rude . Ps . If she is the manager / i feel bad for that . Thx read more

I came to the store because during a phone call with Apple they instructed me to stop by the store to grab the SIM card I forgot to take out when I dropped off my iPad Air 5 for replacement. I thought it would be simple exchange, but this short dark hair lady with long nails made it so difficult and belittling me in such a rude way that I was so confused and embarrassed for no reason. I showed her the email Apple sent me and she later acknowledged in the notes of the order Apple did say to come grab the card but the store shipped it out already. Instead of owning what happened she tried to say I was at fault and made it for everyone in the store to hear and see that I was at fault. As we were leaving security is eyeing us as if we stole something. I have bought so much Apple product and for this store mainly this woman to treat me like this is extremely disheartening read more

I needed to service my MacBook Pro which also has apple care+ so this store is the only one which is available at the moment. There was some disagreements regarding with repair process but it was okay. The problem is about the payment. Apple Store/ Genius Bar doesn't accept Apple Pay which I have Apple Card. The rep also says that I can't also use physical apple card because it doesn't have CVV. Then I told I can retrieve CVV via my wallet. Still, they keep refusing to use Apple Card because they can't see CVV of the physical card which is unacceptable. This store Genius Bar rep don't know what they are doing. I used to go to apple marketplace and never had such problem. read more

An overdue review, but I came here for Black Friday to take advantage of the no sales tax + Black Friday gift card promotion. The line was lengthy, but they did have couches and seats available while you wait. My boyfriend was able to run a few of our errands while I waited, and the line went by swimmingly. They had representatives directing traffic and answering questions, and I didn't feel the typical Black Friday shopping madness. Upon getting to the front of the line, I was helped by a gentleman who was able to answer all my questions as we purchased my new phone. Unfortunately, halfway through my purchase, I realized that the gift card deal did not apply to me since I was doing such a large upgrade. The gentleman was patient with us as I explored other options. Ultimately, I decided to reverse the transaction and he was very understanding as he performed this for me while my boyfriend ran to Target (to see if they were still doing their promotion). The cost of the phone was refunded right away, and the cost of AppleCare+ was refunded within a few business days (due to the holiday). Later that day (after purchasing the phone from Target), I came back to recycle my iPhone 6 here so I could get an Apple gift card worth more than they were offering me at Target. Another gentleman helped me out this time, and was careful to explain the whole process. Unfortunately, the Apple gift cards don't work towards any iTunes purchases or the cost of AppleCare+, but I was able to purchase a Hidrate water bottle from the app once I decided on a color later that night. In summary, outstanding customer service and organization all around. Even on Black Friday, I was probably in the store for a total of 45 minutes. Compared to other Apple stores, where I've waited 2+ hours on a normal day, Nashua is highly recommended. read more

I went to the store to have batteries replaced in two iPhones and to try out the iPads. I had reservations for everything and found that was the key to success at this store. There was a long line of people who did not have reservations and they did not look happy. I was greeted at the entrance and the guy confirmed my reservations. Since I was early, he asked me to take a seat in front of the giant screen with Apple ads. When my time arrived, I was greeted by a manager who told me exactly what to expect. Next came a tech to gather my info. You will need your Apple ID to confirm the phone(s) are yours. He took my phones to another tech in the back room and told me to come back in an hour. Of course I had no way of telling time since I didn't have my iPhone. Another associate came over and introduced himself. He took me to the iPads and did a short demo. I asked a few questions and then it was over. He scurried off to another customer. When I returned, the same manager told me one phone was ready and the second one was still running diagnostics. I came back when both were ready, paid the bill and left. For a place that does the high volume of business that this place does, I felt it ran very efficiently. I can't emphasize enough - get a reservation! Don't just show up. read more

We have been living with the pandemic since March. Plenty of time for retail establishments to get their $#!+ together. The process this store put us thru is a joke. I've been a loyal Apple user since the Apple IIe. We made an appointment on line in advance. Arrived 15 minutes prior to our appointment. Saw the line out front. Walk to front door and asked what we need to do. 1st guy said to go and tell the security woman we have an appointment. Security woman told us to walk over and tell 1st guy we have an appointment. We then were told to speak to another person. Then told to get in line. Then called store to find out what we need to do since no one up front could tell us out front. Johnny came out told us to stand in a specific line and apologized for the inconvenience. So we waited. Then watch people with appointments after us immediately be taken. The communications out front was ridiculous. No one know what should be done. I think the worst thing was the complete incompetence of the check in staff and security. All acted very immature horsing around and just cause more confusion than needed. What was scary was another incident that happened with an order man. The guy came in for his appointment and ended up passed out on the floor. Non of the MALE workers at the front door or security new what to do. They spent a lot of time just staring at the guy on the ground like deer in headlights. Only one woman employee came out to check on the guy. No one call security at the mall or 911. Obviously they never had any type of emergency training at this store or no one paid attention. Totally disappointed in my experience at this store. read more

This is the worst Apple store I have been to in my life. The customer service is beyond disgusting and one star is being generous. They give Apple a bad name. I called Apple store and they informed me I can purchase in store. When I went to the store they wouldn't let me in without appointments. I drove 50 miles just to tell them they will not sell without an appointment. I called Apple again and they again informed me they are allowing walk ins for purchase at the location. I had Apple customer service speak with the checker at the door, but still they wouldn't let me in. Simply pathetic. read more

Disappointment. Poor customer service. I paid for a new computer and the Apple representative took my cc, gave me my bag with product, without even, a "thank you". When gratitude for a customer is absent, something within the company and store needs help. There is no direct phone number or contact with the store. Calls are connected to an Apple computer customer service and the information provided did not match the store. read more

Just rude customer service person talking names. "Just order your phone on line if you don't want to stand line." Where else do you stand line to buy $2500 in product? Why not provide direction in the purpose of the line? Sign in? Add another person at the front of the store where 10 people are lined up just to ask a question? Where is Apple retail innovation? Is it gone too? Arrogant Apple era will come to an end. I just want to but a phone. Update: WSJ reports on 30 Oct that iPhone sales dropped. Shocker. And give pause to buying... Forbes: https://www.forbes.com/sites/ewanspence/2019/11/01/apple-news-headlines-iphone-12-leak-rumor-iphone-11-battery-ios13-macos-catalina-airpods-pro/#47d523e63051. Interesting if Apple responds or cares about Yelp feedback. read more

Charlie, an incredible selfless team member of the Apple store literally saved my day and possibly my life! I was about to leave the mall and realized I had a flat tire. This really creepy man came over and said it's a loss cause and insisted on giving me a ride, and his persistence was making me nervous. Charlie must have been arriving for his shift, was in Apple uniform and came over to help. He told the creepy man to leave, and made sure he did. He then helped change my tire, and when I didn't have a spare, he took one of his own car! He insisted it he rather use his donut on his car, and make sure i had a good tire to get home safe. He was a hero. I am so thankful for him, and for Apple hiring such an outstanding person. Charlie is the best! read more

Not too impressed with this place. Crews seem to be very disorganized. They are helpful, but disorganized and wait time is long. If I did not have warranty on my daughter's iPhone, I would not have come here. Also, they may be able to fix hardware issues, but they could not resolve some software issue on my macbook pro. I know they are not software engineers, but they could use little more technical expertise. read more

I came here yesterday to purchase a new iPhone 14 Pro as my 11 was old, cracked, slow, and ready to retire. Yasmin (sorry if I misspelled her name) immediately came to our attention and was super courteous, helpful, knowledgeable, and quick. I've never had a more seamless experience buying a new phone. The whole transaction and process of switching over to my new device from start to finish could not be more than 20 minutes at the most. She definitely knew her stuff and took the time to thoroughly explain protection plans and how to transfer over all of my data. I also bought a new case and screen protector in-store and she had this neat device that perfectly placed the screen protector, which was the coolest thing ever. We had a very nice young man for guidance and assistance (I forget his name) in case we needed help after the purchase when switching over via iCloud at the Genius Bar. This was the best experience at any Apple Store I've been to. read more

The most disorganized store I ve ever come across. I already what I want, but noooooooo these guys make us wait for 1.5 hours for no apparent reason. And a so called Thanksgiving promo is no excuse for such slow delivery. And also I have no interest in the freaking promo. Attached is a picture of how empty the store is and yet this is so disorganized and the apparent geniuses are so freaking slow and lazy, it's embarrassing. read more

Apple - Nashua - Mobile Phones Near Me - Nashua, New Hampshire

Liars! Last year when I upgraded my phone here, they told me that I was enrolled in the iPhone upgrade program. Come upgrade time this year, turns out this was a lie. They had enrolled me without clearly letting me know in the Verizon upgrade program. Never once in the process did they tell me this was the Verizon upgrade program. So, now I am stuck. Apple does not recognize me as eligible for upgrades. read more

I made a reservation for 7:45. And I'm still waiting at 8:09pm and there are a bunch of workers singing and dancing to music. I made this reservation days ago. I wish there was another Apple store close by. what's the point of a reservation??? read more

Apple - Nashua - Mobile Phones Near Me - Nashua, New Hampshire

Super crowded and didn't know who to speak to. It seemed that no one was available. I looked around and played with a few iPad and iPhone but half of them had only 1% battery or dead. Although once staff was available, they were nice. read more

Well, that was an adventure. I ordered a trackpad and paid online. I'm not sure how it happened, but my 'Pickup name' was listed as my email address, which I didn't notice until I arrived at the store. Apparently I needed ID that matched my pickup name and I was unable to receive my item--despite having the QR code to pick it up (the instructions said I only needed to show that and my government issued ID to an associate to get my item). I asked the associate if I could use my license, or my credit card I used to make the purchase. They went back to check with their manager. Nope, I had to have ID that matched my 'incorrect' pickup name. I asked the associate how I could fix this and they said I needed to download the 'Apple Support' app in order to chat with a representative and have them change my pickup name. I asked again if there was any other way to change it and they said no, I would have to download the app and chat with a rep. They said this would be faster than actually calling, and they shared a story about a woman who had the exact same issue I did who was on the phone for over 2 hours the other day. It is an odd experience waiting in front of an apple store and being told to DOWNLOAD AN APP in order to get service for my significantly tiny problem which I was told 'was the only option.' But I did it. I waited 10 minutes for someone to answer my chat, only to find out that they could not help me as my problem was 'outside their area of support' and I needed to speak with a senior advisor. I was given a case number for reference. The chat itself took around 10 minutes. 20 minutes after that, the senior advisor called me and asked me what issue I was having. I briefly explained my problem and told them that I had a case number, did they need that? 'No,' they replied 'I have it already.' Oh...so you already knew exactly what the problem was and instead requested that I explain it again. Some a++ customer service. After putting me on hold for 7 minutes, they said that they were unable to help me and instead I needed to be transferred to Order support. A few minutes after that I spoke with another representative (who thankfully didn't force me to state my problem again) told me how I could fix the problem myself. All I had to do was go to apple.com/orderstatus, enter my order number, and edit my pickup name. ...which I could have done at the beginning of this whole saga. At this point I had been standing outside of the apple store for over an hour, so you can understand why I might be a *little* frustrated when I found out that I could have accomplished this task myself, had the apple store employee (or his manager) informed me of this remedy. When the apple store employee checked in on me and I informed him that I could change my pickup name myself, he did not seem surprised. I changed my pickup name to the correct ID and immediately cancelled my order. What I find unbelievable about this whole situation is not the hour-plus runaround that I was given, nor the irony of 'needing' to download an app in order to talk to a customer service representative when I am standing outside of the company store. This problem was so basic, and so common (remember the woman on the phone for 2+ hours I mentioned before?) that putting a customer through this can only be described as purposeful and spiteful. read more

I was a new customer to this location when yesterday I came in because I was having cellular data connectivity issues with my iPhone. I met with Jonathan who gave me a new SIM card and instructed me to go to Verizon, a few storefronts down to have them activate and install it. After visiting Verizon and having them tell me their systems were down so they could not activate the SIM card (???) I went back to Jonathan and he so graciously used an Apple store phone (my phone was out of commission) to call Verizon and activate my SIM card for me so I was all set before I left the mall. Jonathan essentially did his own job, plus the work of the Verizon store employee which went above and beyond what I expected. read more

The service at this store was great! We walked in expecting to wait a long time since the store was packed - next thing I know someone is their to help us. We weren't sure exactly which Ipad we wanted or if we wanted to get one that included Wi-fi. The guy that helped us was really great at listening to what we need and letting us know which one would work best for us - he even talked us out of the more expensive 3G model (usually stores try to up sale you on everything!) We were in and out within 30 minutes. They really have it down how to make it more convenient for you and how to get you in and out quickly without feeling rushed. read more

It's hard to rate this Apple store because all we did was walk in and pick up an online order. This simple transaction all went fine. The staff was friendly and helpful. They did encourage me to not use the free "help setting up" service with the reason that the table they use for that is too crowded. I wasn't really sure whether I wanted the help anyway because it is simple to do on my own. read more

Every time I come here, the employees are incredibly nice and friendly and explain things in such a simple way. Also they take covid seriously so that's a plus. I want to give a special shout out to Andy who helped me today. Such a nice and informative guy. He really helped me out and was such a gem!!! read more

I came for the newest iPhone that was release a few weeks earlier. Most people buy these things online these days, but you know there are good reasons to go to the Nashua store. I knew exactly what I wanted, and checked their stock at the Apple website before immediately driving up. The store greeter was able to check their stock immediately and associate my name with a device. I was relieved to be "locked in". Then I waited in a small line of maybe 4 people who were also buying the latest and greatest. I talked to the guy behind me in line and he was buying a bunch of phones for his company, so I suppose the line can move a different rates depending on who is in line. I'd say 12 mins in line total. Anyhow, I get to the front of the line and everything works like clockwork. Saleswoman is super nice and professional. She quickly understands my needs (and lack thereof) and sends me on my way with my new iPhone. Mission accomplished. No drama and no stress. read more

Customer service is terrible. I showed up during my scheduled time to pick up an order; it takes all of 2 seconds to grab said item and send me on my way. f"The female that came to assist me was rude, interrupting and talking at me with her hands clicking her long fake nails at me as she spoke. She then went and explained to the coworker standing next to me the situation and everything we just discussed, who then comes over to explain summarize it all to me again. I have cancelled my order and this store will not be getting any more of my hone. read more

Bad experience, purchase iPhone XR with trade in promotion, but I don't have the old phone with me, they told me I can bring my old phone next time with purchase recipe,they can match it before promotion gone. I did bring my phone back to the store after, but the store manager said the purchase over 7 day , they didn't take any responsibility for it, I can't trade my old phone match my purchase new phone promotion. They don't care customer support, they don't honor what they said , don't think they can help you anything after 7 days purchase. read more

Arrived at 3:25 for a 3:30 appointment. Table was full of customers waiting, one since 3:00 and another since 3:15. At 4:00 one of the people at my table went and asked what the problem was, he was told there was one person ahead of him. Long story short, he was called before the 3:00 person and the 3:15 person. Another customer arrived at 4:15, asked if she would be called at her 4:30 appointment time. Guess what, she was called in FIVE minutes while three of us were still waiting. Very poor customer service, apparently our appointments were cancelled even though we checked in at the door. I will NEVER visit this store again. read more

They were awesome! I had a problem with my new Airpods and made an appointment at the genius bar online. They ran diagnostics and replaced one of the headphones. Later in the day I tried my pods again but unfortunately the problem persisted. There weren't anymore appointments for the day so I gave them a call and they took me right back in and fixed the problem in less then 20 minutes! 10/10 super helpful read more

Last Saturday (5/4/2019) went to Apple store in Nashua. One Sales guy named Harish approached me when I entered the store. I told him that I am switching from Android to iOS & looking for the latest model. He showed me, but he did not explain properly what is the new feature in iPhone xs as compared to previous models iPhone 8plus. He thought that we are not going to buy a phone and do time pass. He not even greeted or asked for any other questions. As a new user, I was expecting some kind of help. he just showed me the payment plans and left. I have explored all by myself and asked another sales person's help. This guy said he is the 'traffic router' he will ask someone to help. Finally, I have purchased an unlocked phone with full payment. The sales rep should help customers. Nashua Apple store management should teach how to behave or respond or help customers. read more

Let me preface this with the fact that I love apple products, but I just had an incredibly a lousy experience here. I was trying to sell my old iPhone 4s back to get a credit toward a new phone my dad will buy in the coming weeks. I called ahead to this specific store to make sure I could sell it back to the store in person and walk away with the credit -- they said yes. Then I got there. They were really nice but all they could do was say the person on the phone was mistaken and to return the phone in store I need to be buying a phone that same day. That is NOT what was communicated to me over the phone before I drove 50 minutes to this store. Given that I have the choice of Burlington or Cambridge which are just a little farther, I will not be coming back to this store. Super disappointing experience. read more

I've been using Apple products since I could remember. Aside from the "zomg it's Apple!" thing, the buzz and the hype surrounding every new product (it's a new cable?! omg!) and the design, I've always been impressed by ease of use and especially by the level of support and customer care that comes with owning an Apple device. A friend experienced a problem with her iPhone not even three weeks after the warranty expired. At first it basically forgot that it was an iPhone; she could have still used it as an iPod, a camera, a GPS, or a wi-fi web device. It wasn't entirely useless. We took it to the store where a genius suggested a software update, which stripped the firmware and bricked the phone. No big deal, it's JUST out of warranty, they'll give us a courtesy replacement like they have every other time they broke something on us, right? Nope. To be fair, the second or third Genius and the manager-on-duty were both really awesome. They understood our disappointment and told us that in the past, they could have done this-- but things have changed and now there's just absolutely no way that they can replace something out of warranty, even though they agreed that they should. They suggested calling Apple's customer service hotline to ask for an override, as this was the new policy. So I call the customer service line. After a phone rep's promise of a replacement , the phone rep reneging on the promise to replace the phone, and a manager insulting us, then stating that they saw no notes from the Apple Store and no notes from the rep I had spoken to twice in the past two days, then telling me that he was the highest-up person that we could possibly speak to and that the train stops with him, we were left with a $750 paperweight and we'll need to purchase a refurbished phone with a lower capacity in order to get back up and running. I work in service and I understand how important it is to treat each customer like they're the most important person on the planet. Apple used to be very good about that; they realized you don't want to have a customer for a day. You want to have a customer for life. They realized that their loyal base is what drives hype and that the hype drives sales, and good service makes people loyal to you. Their business model has changed from a customer-focused model to a sales-based model and, unfortunately, it's not working out for the better. I'm disappointed and I'll have to seriously reconsider my next Apple purchase. read more

They refused to price match the micro center price. They made me wait more than 20 mins just to say no ...not impressed

They threw away my Apple Watch that I sent in for repair. I came in and asked for it back and they said It was recycled and I revived no compensation read more

Compared to all the Apple stores in NYC, this place is HEAVEN. Let me compare: **5th Avenue store, average weekday afternoon: Basement level spaceship, packed like sardines with hundreds and hundreds of people, about half of which are employed by Apple, and yet it is impossible to find anyone who will even point you in the direction of someone who will help you. Once you actually do find the correct corner of the store, you will either wait in line for 2 hours or be given an appointment for multiple days later at which you can discuss your basic problem with a college student who knows about as much as you do about computers. After all this, it is possible that they may help you. Maybe. Brink a flask. Trust me. **Nashua store, holiday weekend: Kind of busy but not out of control. About half the sample computers are available. Smells like a gym. At least 3 salespeople will come up to you, asking if you need help, whether you want them to or not. These salespeople will be friendly, helpful, and relatively knowledgeable. You will walk out with what you need within an hour. It's your choice, but I know where I come with my computer issues... read more