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Verizon

3.4 (20 reviews)
Closed 9:00 am - 8:00 pm

Services - Verizon

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13 years ago

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8 months ago

These guys are great with everyone, especially older customers. Fast, reliable, and honest. Always ready to help

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1 year ago

The service was great. The new team understands customers' needs and does not pressure a sale. Wonderful

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3 years ago

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6 years ago

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5 years ago

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6 years ago

Great Store! Tyler is the best Verizon representative I've had at any location. I recommend coming here for any of your wireless needs!

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7 years ago

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6 years ago

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5 years ago

Ray was very patient and thorough. Great problem solver and really listens. You are lucky to have him.

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8 years ago

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4 years ago

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7 years ago

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7 years ago

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6 years ago

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11 years ago

Helpful 2
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7 years ago

Great service! Andrew was super helpful. I would definitely go to this store for my Verizon needs.

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7 years ago

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14 years ago

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12 years ago

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Review Highlights - Verizon

Andrew is the best and is my go-to guy anytime I have an issue with my account or need a device, etc.

Mentioned in 5 reviews

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Verizon -Russell Cellular

Verizon -Russell Cellular

(4 reviews)

DO NOT GO HERE. We had to purchase a new phone last month. We were told we could get a free iPhone…read moreif we selected the mid-tier plan due to a priority upgrade on our account. I had to turn in my old phone to them, but our plan would go about about $.50 a month. All sounded good. The trouble began when we received a text while still in the store welcoming us to the phone protection plan that we had declined. When we asked the sales person, he said that it was auto generated and confirmed he didn't sign us up for the plan. Cut to the next day, we received an email from Verizon confirming our changes. SURPRISE, we'd been signed up for the highest tier plan and had device protection included. I called Verizon and shifted everything back to what we agreed upon and moved on with life. One month later, I receive an email from Verizon telling me that the free phone was only part of selecting the highest tier plan, and that unless I switched back, I would need to pay for the full price of the phone. Essentially, the sales person at this store lied about literally everything he told us, up to and including the actual selections we were agreeing to. This company is untrustworthy, has horrific business practices, and should be avoided at all costs.

The staff here was truly knowledgeable, solved my various iphone issues and went the extra mile. I…read morehave been frustrated by the "We can't do anything about x or y or z" response I have gotten at another Verizon store closer to my home whenever I have sought assistance. This Maynard store is now my go-to. Jeremy is who helped me, and it was clear when Steven and he conferred about some things that both are really capable.

Staples

Staples

(32 reviews)

Con-artists. I…read morewanted a mat for under my computer chair. Looked at the websites for nearby stores to see who had them in stock so I could go get one in person. Landed on Staples. The mat was listed at $34.99 + shipping, or "free pickup in store if you order online". I didn't intend to order online, only to see if it was in stock, but when I looked at the item description it said "Get $3 off by ordering online, and picking up in store" so that's what I did - $32.99 + tax, no shipping. When I arrived at the store, there was a small line at the service desk and clearly no gigantic mat there waiting. I walked to the back of the store to see where they were kept, and found the exact mat I'd ordered... on the shelf with a price tag of $27.99. Not a sales tag, and not an old tag... As I was standing there, a guy came and grabbed the mat from in front of me and brought it to the counter. When I got to the counter, I asked about the price difference. I was told "that's the online price, for shipping" and I said it was not... shipping was billed separately. He then said it was a different product, which it was not, and he admitted. I'm not gonna lie, I went full "Karen" on these people. After asking for a manager, I eventually had 3 people talking to me, and they admitted ALL of the prices on the website are marked up over the store price! And that "pick up in store discount" is actually a markup over the regular in-store price on every single item. They guy behind me in line was older, wearing ACUs and had his daughter with him... I had offered to let him go ahead of me, since clearly this wasn't getting solved quickly, and he covered his daughters ears with his hands and said "F*ck these people, they're trying to f*ck you - I don't wanna spend my money here" and just left. The net result was a non-apology apology,and an offer to refund my card for the $32+tax and sell me the mat for the store price of $28+tax. I countered with wanting my $3 off, as promised... $25+ tax... because they'd admitted to running a scam, and it was the principle of the thing. Did I mention going "Full Karen"? They declined. I'm not often in a "Karen" kind of mood - I'm happy to eat a little crow, cut my losses, and walk away knowing that I'll never do business with a place again... but the level of con job that Staples corporate office has going is STAGGERING. They're pulling a literal "Bait and Switch" scam. So I reported it to the Massachusetts AG office of consumer affairs... Again, here's the scam. ITEM - $35 + Shipping to home or office! or ITEM - $35 + Free pickup at store + plus $3 off "regular price" (lie)! or ITEM - $28 if you walk in off the street and "pick up at store"!

Staples is a place I have gone since I was very young. For the most part, I've generally had good…read moreexperiences at Staples. This particular Staples has always been fabulous with great service, fully stocked shelves, and extremely efficient and precise print and copy services (I have used them a few times and have nothing but good things to say). It's a smaller store, but has recently been redone and has all the departments you would need to find in a store of this type, office supplies, computers, copy and print, office furniture, and odds and ends in between. The clearance section at any Staples, this store included, is always extremely eventful as well. Only complaint (why four stars instead of five) is that the receipt continues to read "145 Great Pond Road", when it should read "145 Great Road". Not sure why this has not been fixed, especially considering how many times I have called and spoken to management about it. Since there aren't many places in Acton to get computers, furniture, and office supplies, this is definitely a needed store in the area and I appreciate how particularly nice this location is. 4 stars.

Verizon - mobilephones - Updated May 2026

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