Despite 79 bad reviews Single Digit swithced over my wifi from Cox and it works perfectly which…read moremakes me wonder if all the one star reviews are from one customer. Jason from Single Digits was very professinal. Where I live there are 450 units and the wifi works great here. Thank you Jason from Single Digits.

DO NOT USE THIS PROVIDER…read more Our condo complex had an outage for over a month and they were always saying it was some sort of global issue that would be fixed the next day. We believe they didn't pay their bills and were locked out of internet transit in their data center in chicago. Dozen of chicago buildings switched to different providers because of this problem.

I had an appointment at the Manchester store to change carriers. The salesperson Brad was great…read more He was the only person at the store at that time to help customers. I had an appointment and he managed to get me all I needed as well as handle the other customers until help arrived. When he stood up, his name tag had training on it. I was so impressed because he really knew what he was doing and had multiple customers going. Very impressive! Nearly two weeks later, I realized my voice mail was not working. I called the 800 number and the system sent me to Ben, who is a tech person. He was fabulous and kind-hearted. Pleasant speaking voice and knowledgeable at getting me to the right place. He went through a few things with me and we got disconnected. Within minutes he called me back. GREAT CUSTOMER SERVICE FROM BEN! So helpful and nice. Such a big difference from my former carrier. Ben then sent me on to a person who could actually tell me what to do so I held on for a minute and Gabriel came on the line to walk me through what to do to set up voicemail. He was very diligent and very nice. I'm so used to customer service being rude, I was so impressed with Xfinity associates who are customer-centric. I had a great experience today and my phone is working well. I have had great service from Xfinity from the installation of my internet, tv, phone and now mobile service. Thank you!

Over a two month period I was on the phone with Xfinity Customer Service over 15 times. they…read moreallowed my account to be hacked and incur a seven hundred dollar bill. They were told my phone was stolen and sent me a bill for the payoff amount, then started the process to send a replacement.....to somewhere other than the address listed on my account. I stopped the process of the new phone but they couldn't figure out how to revert me BACK to the monthly payoff. More than once they claimed it was rectified only to find out they lied. They have ZERO clue what they are doing. Even the Xfinity branded store people are clueless. All they know is how to sell more . Even worse, I couldn't understand many of them. ONE start is really too many.

Excellent Customer Service and broad knowledge of information security.read more

Been on hold several times for more than 1 hour. Discrepancies on many instances. They charge…read more$4.95 to pay bill using phone whether automatic or using representative. Incompetent and they don't care. I canceled my internet, they would not allow me to cancel my phone the same day. I waited until the next day which was (Friday) they then said it would not be done until Monday, which was the day after cutoff date for bill. They continued to bill me even though I paid extra $17.63 plus ($4.95 fee). Just received another bill this month,which is why I have been on hold and am totally disgusted. I rather have no service than use CONSOLIDATED COMMUNICATIONS.

Consolidated has the worst customer service of any company I have ever dealt with. No dial tone for…read moreweeks at a time. When you finally get through to customer service, they have no landline phone option, only internet and VOIP options. Their customer portal is useless because when you report problems, and try to submit the troubleshooting request, Consolidated says that nothing can be uploaded and those services are unavailable. I hate hate hate Consolidated Communications landline service, it's useless and too expensive for poor intermittent service.

Short review: The wait to be helped was longer than it should have been however the service was…read moregreat once I met up with Justin. I agree with the previous review that more staff would be helpful but there is a balance between plenty of help during busy times and too much during slow times. It's probably best to call the store and ask when the slow times are to try to avoid this. The wait to be helped was my only gripe. I was just picking up a phone on my employer's account and Justin was very helpful in getting me all set up. He seemed interested in making sure I got the right accessories and didn't try to push anything I told him I had no need for. My experience was a good example of how the help you get can overcome some small issues. I haven't worked with anyone else at the store but asking for Justin will be a safe move.

Customer service is awful. Submit a FCC form and a fill out a dispute form on Verizon website. I…read morehad a $2000.00 dispute that I had been trying to resolve with customer service on the phone. I thought going into the store would help. Alyssa a manager in the Manchester store didn't ask how she could help, but demanded receipt proofs, and put me on the defensive. After two hours of wasted time, no ticket number and promises unkept, she encouraged me to wait and not submit a Verizon dispute form, needless to say I had to, and in two days I had my money back.

I have service for about 18 years and at about 5 years they offer me a plan more expensive which I…read moredid till now agust 2022 and they raise my plan from 77.00 to 202.00 And they say I had only for 1 year and expired now they offer me a new promo for 70.00 and expire in one year They try to force me to change my plan for a new one that have expiration Wich the old one did not expire Horrible companie bad customer service they don't respect the contract and try to misled customer

From the owner: Consolidated Communications is the best Internet service provider in New Hampshire, offering high…read morespeeds, friendly customer service, and affordable prices for home or business. Enjoy fast installation and 24/7 tech support for any of our flexible packages. Add streaming TV to your Consolidated Internet service to get your favorite shows, movies and games on any device. Service is available throughout the state, including Manchester, Concord, Nashua, and more. You can manage your account online, or call for customer support. See our website for more information or to order service today!