Over a two month period I was on the phone with Xfinity Customer Service over 15 times. they allowed my account to be hacked and incur a seven hundred dollar bill. They were told my phone was stolen and sent me a bill for the payoff amount, then started the process to send a replacement.....to somewhere other than the address listed on my account. I stopped the process of the new phone but they couldn't figure out how to revert me BACK to the monthly payoff. More than once they claimed it was rectified only to find out they lied. They have ZERO clue what they are doing. Even the Xfinity branded store people are clueless. All they know is how to sell more . Even worse, I couldn't understand many of them. ONE start is really too many. read more

GREAT JOB CHOOSING A MONDAY TO SHUT DOWN FOR UPGRADES YOU OWE ME $$$$$ couldn't do my job today because you guys shut down the services. Great job worst customer service ever you owe me money. read more

Don't use them !! In regard to Comcast and xfinity, and not necessarily this location as I've never had to work with them, I have never experienced such intentionally awful service over so many years. The only good thing is that I know I'll never need to deal with them ever again. No matter what price they offer I'll never use them again. I'm on fidium now and it's just fine. read more

Worst custmer service ever, I am having issues with my online account and cannot talk to a live person. Soooooooo frustrated. There is no option for me to talk to a live person. Their automated system is the worse. read more

Dissatisfied with the level of service from Comcast Xfinity. Being told one thing and they do another have to keep asking for someone who speaks English because she cannot understand who's on the other end of the phone. Was told no service interruptions during the pandemic but obviously that was a lie read more

If this company did not have a "natural monopoly" in my location (ie: they've continuously lobbied to destroy any semblance of competition they run into because then they would actually have to put effort into their product) I would give this company 0 stars if I could. The internet access is patchy at best, and they've increased my price almost 2 fold without notification. Their "customer service" on a good day can instruct you how to restart your modem at best. This is what happens when you have no actual form of competition. You end up with this trash heap that you call "xfinity by comcast". read more

Waiting in line for 25 minutes. Line now is 20 people. Customer service is almost nonexistent. How about adding a few more customer reps? read more

After spending two days on phone with Comcast and three different agents I am still at square one. They charged wrong credit card, then when I called back they happily charged me 65.00 for a PPV that I did not request. They told me that they can no longer help me even though COMCAST made the error they are not responsible for correction! I have been with this company since early 90's - so I guess COMCAST does not give a crap about their loyal, PAYING, customers. As soon as we can will bail ship. This is the worst customer service I have ever dealt in my 66 years. They should be ashamed!!! If you have a-choice do not choose Comcast - obviously loyalty means nothing at all. read more

I had an appointment at the Manchester store to change carriers. The salesperson Brad was great. He was the only person at the store at that time to help customers. I had an appointment and he managed to get me all I needed as well as handle the other customers until help arrived. When he stood up, his name tag had training on it. I was so impressed because he really knew what he was doing and had multiple customers going. Very impressive! Nearly two weeks later, I realized my voice mail was not working. I called the 800 number and the system sent me to Ben, who is a tech person. He was fabulous and kind-hearted. Pleasant speaking voice and knowledgeable at getting me to the right place. He went through a few things with me and we got disconnected. Within minutes he called me back. GREAT CUSTOMER SERVICE FROM BEN! So helpful and nice. Such a big difference from my former carrier. Ben then sent me on to a person who could actually tell me what to do so I held on for a minute and Gabriel came on the line to walk me through what to do to set up voicemail. He was very diligent and very nice. I'm so used to customer service being rude, I was so impressed with Xfinity associates who are customer-centric. I had a great experience today and my phone is working well. I have had great service from Xfinity from the installation of my internet, tv, phone and now mobile service. Thank you! read more

How can I describe comcast so everyone can understand? Oh! Garbage. Garbage garbage garbage! I've never had so many problems with 1 company and yet they screw me over again and again after I pay a arm and leg for your "service" I'm so done I cant wait to find a new provider read more

COMCAST :I m so sick of the problems this week over and over my cable , HOME , hasn't been working 3 time s this week alone I want so financially compensation read more

Worst customer service imaginable. 3 hours and their resolution to fix a key fob was to send a tech over for a $100 service call, That took three hours of talking to a drone and a dronier supervisor. My question was so simple....where can I bring it, or how to order another on. Easy right???? one question was has it worked in the last two years-duh. oh they also had my hardline number, that they installed, wrong three different times, if you can avoid them, do so. read more

I have been on the phone w Comcast 4 times today 45 min each time. I was scheduled for install today. No one will give me a straight answer. If I was wanting to add service or purchase the service they would be up my ass to take my money. If you need service don't expect anything good from them. I'd get better service from an antenna.. read more

Colonial Village wants to give a shout out to Lynne Mize, our XFINITY Community Account Representative. Lynne assists us with networking, building community with our residents with events like XFINITY Bingo and helps with issues past her job description with a smile on her face. Thank you Lynne & Comcast for the exceptional service you provide Colonial Village. read more

Just went to do something simple like pay my bill. And it was such a production, and once inside it was like having Joe Biden at a daycare center while using the express machine , felt like I was getting drug tested the was the Xfinity guy was hovering over me. totally creeped me out and the employees were rude and really bullish. I just wanted to hit the guy but then I would be in jail and he would be on workmans comp for 4 or 5 months. Still wondering if it was the right thing to do walking away..... read more

Nearly impossible to speak to a human! Needing to report a downed wire at my house and system would not forward me until I did a modem reset, lol. Same problem online. Customer Service is nonexistent. read more

I have Comcast/Infinity Triple Play Package (Internet/TV/Landline). I have been trying to watch TCM (Turner Classic Movies) for the last 2 days but a message would appear "Subscribe to watch this channel). I have been watching TCM for the last 15 months with no problem. I contacted customer service, (of course he's in the Philippines) and he told me they moved TCM into a sports package and I would have to pay an additional $9.95 a month. I said, "WHOA! I didn't know TCM has baseball & football games!" I told him I signed a contract, they are breaking the contract and they can't take away my channels. I asked to speak to a supervisor and she stated in the contract (fine print) they can make changes to their packages at their discretion. I said, "Well, isn't that special!" Of course if I want to cancel my contract, they would charge me a termination fee. My contract is up June 2020 and you better believe I will be looking at all my options and Comcast/Infinity is not one of them! read more

I live closer to Lawrence, Ma Comcast customer service center. I travel to Manchester because this center has people like Janice M. who is always smiling and ready to help. The team here always busy with a long line but always and eager to help. Great job! read more

Kevin who works here is awesome. He helped me for a solid 20 mins. Excellent customer service. Very knowledgeable. I lost showtime in upgrade, but he threw it in free for 6 months. Great guy. Go see Kevin next time. read more

Went here in Manchester, NH today after being on the phone yesterday all day trying to find out what was wrong, only to find out its the major Infinity Box. Stood in line, Four (4) service people to help. Line went fast. People were polite and smiling. The Techs were excellent in helping. Give this store a 5 because of the positive vibes received by everyone in there, including the customers. You made my day go easier, Thank you. read more