Over a two month period I was on the phone with Xfinity Customer Service over 15 times. they…read moreallowed my account to be hacked and incur a seven hundred dollar bill. They were told my phone was stolen and sent me a bill for the payoff amount, then started the process to send a replacement.....to somewhere other than the address listed on my account. I stopped the process of the new phone but they couldn't figure out how to revert me BACK to the monthly payoff. More than once they claimed it was rectified only to find out they lied. They have ZERO clue what they are doing. Even the Xfinity branded store people are clueless. All they know is how to sell more . Even worse, I couldn't understand many of them. ONE start is really too many.

GREAT JOB CHOOSING A MONDAY TO SHUT DOWN FOR UPGRADES YOU OWE ME $$$$$ couldn't do my job today…read morebecause you guys shut down the services. Great job worst customer service ever you owe me money.

Been on hold several times for more than 1 hour. Discrepancies on many instances. They charge…read more$4.95 to pay bill using phone whether automatic or using representative. Incompetent and they don't care. I canceled my internet, they would not allow me to cancel my phone the same day. I waited until the next day which was (Friday) they then said it would not be done until Monday, which was the day after cutoff date for bill. They continued to bill me even though I paid extra $17.63 plus ($4.95 fee). Just received another bill this month,which is why I have been on hold and am totally disgusted. I rather have no service than use CONSOLIDATED COMMUNICATIONS.

Consolidated has the worst customer service of any company I have ever dealt with. No dial tone for…read moreweeks at a time. When you finally get through to customer service, they have no landline phone option, only internet and VOIP options. Their customer portal is useless because when you report problems, and try to submit the troubleshooting request, Consolidated says that nothing can be uploaded and those services are unavailable. I hate hate hate Consolidated Communications landline service, it's useless and too expensive for poor intermittent service.

Not pleased with tmobile, had them check my cell phone, they said I need a new one. Told them I'll…read morecome back tommorrow. The same guy was there from yesterday. Picked out a new phone. He said it would be delivered to my home. Before I left, I asked him to check out my old phone again. It took him 20 SECONDS to fix it. So I'm getting scammed from tmobile for a new phone. I've been with them for14;years. I finally got the new phone delivered. Call tmobile and told them I've been scammed for a new phone. I was bull sh#t. Tmobile said I would need a time sensitive label. To go up to tmobile and get it. Don't have a printer. Tmobile would not print one printed for me. Had to go to ups and have it done. Finally it's gone back to texas, never opened the box. Then I received an email that they have the phone. 2 weeks later got a letter from tmobile selling insurance, didn't think they could sell insurance, cuz they are not an insurance company. After 14 years with them I see better offers, I'm paying too much now. Looking at a better cell phone company now. And a lot cheaper.

They promise a free phone, they don't reveal they pull it from the trash bin. They promised me a…read more$200 refund for internet service I couldn't use with my streaming tv. In 6 months time I had to get rid of the internet. I've also had 4 phones....oh oh now I'm on my 5th one. Surprise surprise, I never got my refund but they ARE charging over $200 for the internet I've not used far almost 2 months. What a rip off! I would avoid T-Mobile unless you have nerves of steel and lots of money to burn!!!

I adore my 84 yr old aunt and I hate that she lives an hour away but love that she will use a cell…read morephone to text and trade pictures. She recently got a new phone and was totally overwhelmed. We made an appointment at the Verizon store and Dan sat down with her and went through the phone app by app. He explained everything and if she decided she didn't need it, he deleted it. The less stuff on the screen helped her. Dan is so knowledgeable and patient. God bless your entire sales team.

Go to the Apple Store. Apple offers the same trade-ins and deals. This store is all about sales and…read moremaking money. After that, they do not especially care about you or your phone issues that may arise, they will actually tell you to go to the Apple Store and have them deal with the situation.