I rated my experience "Great" but initially I would not have. Part of the problem in switching my…read moreservice from one phone to the new one was the service that I have. It's Straight talk. I couldn't get a live person from Straight Talk and it was so frustrating. So after over an hour of back and forth between the Apple employees and my frustration with Straight Talk I was ready to cancel the whole deal. Then a young man named Jake entered the picture. He was wonderful, simply the best. He could see my frustration and he said without reservation "I'm going to fix this!", and he did. I don't know what he did but he was so confident that he could switch the service that I knew he could. I know that at the Apple Stores prices are at a premium but with such outstanding service I wouldn't hesitate to go back there again. Thank you, Jake. You're a great asset to the Salem N.H. Apple Store.

I took in my phone 12 pro for a battery replacement, getting my phone back it had such a big…read morescratch, only to be told that's how I took it in, the manger Justine was very un professional playing me like a kid. The best he could do for me is that my phone is so old!! Their customer service support was not helpful only sending me back to the store!!!! Am going to fight for justice!!!! This is so frustrating unfair for client who had used their products for years.

I received my phone without issues but the salesman misrepresented some things. I was charged $40…read morefor set up without knowing this. (I have never paid for set up anywhere so didn't expect it.) Also was told of a TV streaming offer but not told it was it was the lower version with ads. When I was at the store to cancel this, it was never done. I had to call Verizon and pay the first month. When my grandson ordered his phone he did not receive the trade-in credit due him for several months due to the mishandling of the order by the salesman. Luckily the customer service representative on the phone was helpful with that. I still recommend Verizon, just not a franchise store.

This is my first negative review: Plaistow, NH Verizon store DOES NOT FOLLOW PROPER COVID-19…read morePROTOCOL and the employees all appear extremely unprofessional. I was greeted by a salesman upon entering but both my friend and I were having difficulty hearing him because although we were the only customers in the store, there was a group of 4 or 5 employees huddled around us laughing and joking extremely loud without a care other than socializing with each other, including the salesman who we put out of his way to interrupt his party time. We asked him several times why our bill hasn't decreased after our phones were paid off. He had no interest in looking into it other than stating "hmmm, you must've gotten some promotions", " good news is you are both eligible for over55 discounts" and " the old people are the ones with all the money ". HUH??? We finally stated "we keep asking you the same question and you are not answering our question, to which he replied, "well, you're shooting questions at me. Take your phones and go to T Mobile across the street or any other Verizon store, just go, Get out...Bye...I'm calling the police...bye". We went elsewhere and were helped within minutes with the correct information. Purchased our new phones/ accessories. Easy for us as well as other store. Gentleman at Hampstead location is educated in his job as well as respectful. He also followed proper virus protocol, unlike the plaistow store. I just don't understand how a business owner either allows his business to run like the circus I walked into or is so out of the loop of what's going on in his own business. His employees should learn that everyone is replaceable as well as every business can be brought down by bad employees. Plaistow store needs education in proper COVID-19 precautions (they had masks on and I wasn't as worried that nobody was wearing gloves as I am that he neglected to wipe down phones and was touching our phones after touching two other manhandled phones...ewww) as well as customer service and the difference between a place of employment vs. a college dorm room. T mobile and Hampstead Verizon seems to already know what Plaistow Verizon doesn't know. I believe that they also realize they are not the only provider around so their cocky attitude WILL eventually shut them down. CC: US CDC, NH STATE HEALTH, VERIZON CORPORATE (908) 559-2001

BEST STORE ORLEIN IS THE BEST! I work with customers for a living...so walking into this store was…read morea treat. I was greeted instantly with a smile, which is important. My sales consultant ORLEIN was very helpful. I ended up leaving with a new iPad AND IPHOINE.He took yhe time to explain everythiung! I don't mind spending extra money on accessories when people are helpful!

Was there today to get a new phone and the customer service was basically nonexistent & what I…read morethink was the manager was rude . They could care less and when they activated my phone they screwed up my husband's and sons with no service, when I went back to tell the one that helped me he basically could care less and his words were this has happened a few time and I don't know why !!! Tell them to turn off their phones and turn it back on and if that doesn't work they need to come here and get a new sims card and was done with me . Not how you handle a customer that has been with you since you began . Seriously the worse experience I've ever had

This place has gone downhill. First, the door was locked on a Sunday afternoon and the fellow who…read moreopened it had to spend ten minutes on the phone talking to someone to find out why it kept locking. He kept addressing me as "Boss" although I am old enough to be his father and although I told him my name. Is someone like that ignorant? Untrained? Both? He could not deal with my matters...he could not find my account in the system using my cell phone number(!) and told me I needed a pin number which I do not have. My Mass. license was not enough!! I went to the Veriizon store in the Rockingham Mall and the people took care of my matter. However, I am ending my relationship with Verizon (more than 20 years) because of the horrible service in Methuen and Salem.

Staff was knowledgeable and helpful, patient and pleasant. Lowered my monthly bill. Had ample…read moreoptions of new items and accessories. My experience was that they went above and beyond and were a pleasure throughout.

excellent service whenever i come in!!…read more rom is always there when i need him extreemly knowlegable!!!!!

AT&T, 350 Winthrop Ave, North Andover…read more We went to the store in North Andover and was welcomed by Ram who I must say went absolutely above and beyond what we would generally expect from a customer service representative. He was extremely knowledgeable, took his time, did not rush us and treated us as human beings rather than just a number. Went through various products and ultimately got us the right one. Extremely satisfied and would recommend this store and Ram for any of your AT&T services.

T-mobile has been charging me for months after I discontinued service and returned their modem. I…read morewent to the Lebanon store (an hour drive from my home) where I was told that the erroneous billing problem would be taken care of. In fact- the problem was never resolved. My experience in the store was okay, but other than a mediocre social visit, nothing at all was done. Stay away from T-Mobile service unless your want a never-ending nightmare.

Great experience at this T-Mobile Experience store. Anthony was amazing. That other mobile provider…read morethat begins with a V chased me from their stores years ago. Had been going directly to Apple since. Was switching carriers and not only is the service level seem better to equal in all areas, the communication is clearer and more intuitive using the app. This store is highly recommended.

Had the watch battery I needed after visiting a watch repair shop in the mall. I should have gone…read morehere first. They popped the thing in there for me and everything.

For a while now, my wife and I have decided to help local businesses instead of shopping at the…read moregiants like Amazon and, target, and Walmart. I don't mind spending a couple of dollars extra at local shops. But I don't like being taken advantage of either. I needed batteries for my home motion detectors. I looked up the price on Amazon. A 6 pack of energizer batteries were $13.00 delivered. But I went to batteries plus in Salem as a goodwill gesture expecting to pay, maybe 15 or 16 dollars. Instead the 2 packs for $20.99.HOLY CRAP. Since I was already at the store, I bought them, but when I got home, I showed my wife why we should, sometimes, buy from amazon. I will not be going to batteries plus again.