I went into this store for a cell family plan for 4. I left this store with a new family plan, thinking I would be billed approximately $250 one month later, and thereafter approximately $150 month. In fact, the salesman, Angel, even asked for my Preschool Teacher I.D. card and said I'd be getting "a 5% teacher discount". What a nice guy, and what a great deal, right? 33 days later, I had a bill for $512. And, no, AT&T does not offer a teacher discount.
Moises, the manager of the retail store says they can't do anything about it, and he and I are to "leave his employee out of it". I have to call AT&T corporate billing. Corporate billing says these are legitimate charges, and they're very sorry that happened to me at the retail store, but I'll have to take it up with the store.
So AT&T's standard business practice is to for all extensions of their business to deny responsibility for deceitful sales? Of note is AT&T's business practice of handing the customer a receipt for $0.00 when they leave the store. This receipt contains no information about actual plan-real charges to the customer. Shame on me for trusting a liar at my local AT&T store. Shame on AT&T for allowing and encouraging incredibly deceitful sales practices.
When I mention my experience to others, I'm amazed at the stories I hear about AT&T's deceit. For instance, an acquaintance who bought 2 new phones on the Buy One Get One Free promotion in Woburn, MA got charged full price for both because the "secret phone call from the corporate office to say the promotion was over, must have come in right in the middle of the transaction." And then it was the same run-a-round - Our retail store cannot help you, call Billing; Billing cannot help you, go to your retail store.
Why is AT&T resorting to this? read more
