DO NOT go here, they will try to sneak extra charges in or try to force you to upgrade your package…read morewithout your permission. They have the worst service, for example only 1 worker was in the store right after the new iphone is released. He was watching football on his phone while working and there was a line of people waiting. I had them save a phone for someone on my plan and when he went in when I told them he was going to, they ended up giving it away. I have nothing nice to say about this place or the employees who work

Only one person working and the person lied to me. Told me I can get an iPhone 14 for half off but…read morein fact my promotion was $800 off (which is way more than half off). When I was initially standing next to him he very rudely told me to take a seat across from him, probably cuz he doesn't want me to see my true offers from Verizon. Also, when I left the store without getting a new phone he lied again saying that my offer (the half off he made up) might expire that day. I called Verizon later and they told me there was no expiration date showing for the $800 off offer. Will never give them my business.

Rick installed our TV unit back in December when we first moved in. We had a problem where we could…read morenot hear the sound, and he drove a long way late on a Friday afternoon to come to us and fix the problem within 10 minutes. He does a great job and is a great guy to boot. Thank you Rick!

From the owner: Today's Smart Home, partnered with Xfinity, is an authorized dealer. We are a locally owned and…read moreoperated company that values honesty and integrity in all aspects of our business. Our dedicated team of professionals has over 14 years of hands-on experience, and we specialize in providing Xfinity residential sales and smart home solutions. We also offer camera surveillance installation for homes and businesses. The right security system can make you feel safer, deter theft, and provide valuable video evidence if a crime occurs on your property. Our TV wall mounting service will improve your viewing experience immensely. We'll mount your TV in the ideal location and make sure it's secure. We can even install adjustable wall mounts so you can move and tilt your TV when necessary. Contact us today to schedule renovations today.

I was anxious going in after reading so many negative reviews. I booked an appointment online as…read morerecommended, I showed up early and was greeting within 10 seconds of walking in. Everyone was super friendly and helpful. They were knowledgeable and took care of my needs without issue in a timely fashion. They even gave my kids some Jurassic Park face masks! I would definitely recommend this location, do not let the naysayers keep you away. Parking lot is shared so you might have to park further than ideal, but totally not a factor, I found parking right in front. Edited to note that they even opened the doors for me on my way in and out

Avoid Xfinity at All Costs - Dishonest and Incompetent Customer Service, this is in general not a…read morespecific store. I've spent the last three days dealing with Xfinity's customer service--both through online chat and over the phone--and it has been an absolute nightmare. Every time I spoke with a representative, I was told they could lower my monthly payment without affecting my channels. That was a lie. Every single time they made changes, I lost channels--channels I specifically asked to keep. Each time I contacted them to fix the issue, they would apologize and promise to correct it--only to screw it up again in a new way. It's been a vicious cycle of broken promises, confusion, and total incompetence. I've wasted hours trying to get a straight answer and a consistent service, and I'm done. Their customer service is unreliable, misleading, and clearly not trained to actually resolve issues. Xfinity does not honor their word. They treat loyal customers like we're disposable. I strongly urge anyone considering them to look elsewhere. This company has been nothing but a massive disappointment.

Called MVWFP a few weeks ago after getting frustrated with the poor wifi performance in our 3,500…read moresf house, and hearing my wife continuously complain. All installed by me originally over the years, including hardwired gigabit Ethernet plus WiFi. Dead zones everywhere in the house and hardwired connections that weren't working. Rod responded quickly to my booking appointment on his website, and came in on the agreed date. As I knew, it was a mess. Took two days to straighten it all out including producing "heat maps" to show signal strength throughout every room in the house. it is actually quite difficult to find anyone who specializes in networking and WiFi. Most are electricians who do this as a side business and really don't have proper network training. As I determined, Rod has 20 years of corporate networking experience and clearly knows what he is doing. And frankly, my own lengthy experience in the computer industry allowed me to make that judgment pretty confidently after two days of many technical discussions. He knows what he's doing. I'm happy to make a referral to MVWFP to anyone who needs to sort out their WiFi and network challenges, residential or commercial. Very pleased. As is my wife who is not yelling at me any longer. About this, anyway!

The people who work here are so incredibly helpful. They are patient, knowledgeable and care about…read moresaving you money. I highly recommend them!

George helped us. He's one of those men who can change your day around. One of those days that can…read moreput a smile on your face when you've been down. With such great customer service from my man George. It was simple enough to give me the phone. We had some trouble with the old phone but I didn't mind. George is the man

very polite workers and very helpful and never fire Alina she the best with her I was able to find…read moreeverything I was looking For and she Fixed my phone

BEST STORE ORLEIN IS THE BEST! I work with customers for a living...so walking into this store was…read morea treat. I was greeted instantly with a smile, which is important. My sales consultant ORLEIN was very helpful. I ended up leaving with a new iPad AND IPHOINE.He took yhe time to explain everythiung! I don't mind spending extra money on accessories when people are helpful!

Was there today to get a new phone and the customer service was basically nonexistent & what I…read morethink was the manager was rude . They could care less and when they activated my phone they screwed up my husband's and sons with no service, when I went back to tell the one that helped me he basically could care less and his words were this has happened a few time and I don't know why !!! Tell them to turn off their phones and turn it back on and if that doesn't work they need to come here and get a new sims card and was done with me . Not how you handle a customer that has been with you since you began . Seriously the worse experience I've ever had

Kevin fixed my old computer. The hard drive went and he put in a new one and kept the old version…read moreof xp done i needed that for this application. He had whatever version of windows there was. Very fast and great guy.

This guy tries. My impression is that he knows his stuff, but the prices are too high to bother.read more

excellent service whenever i come in!!…read more rom is always there when i need him extreemly knowlegable!!!!!

AT&T, 350 Winthrop Ave, North Andover…read more We went to the store in North Andover and was welcomed by Ram who I must say went absolutely above and beyond what we would generally expect from a customer service representative. He was extremely knowledgeable, took his time, did not rush us and treated us as human beings rather than just a number. Went through various products and ultimately got us the right one. Extremely satisfied and would recommend this store and Ram for any of your AT&T services.