Purchased a new iPhone and traded in an older model iPhone at this store. Verizon confirmed they…read morereceived the trade-in first then they said phone not returned. These guys take no responsibility for the issue. It took me two long calls with Verizon customer service reps while they investigated and decided that the store screwed up and put in a wrong phone ID once, canceled it and put in another one, so Verizon ended up with two trade-ins they were expecting from us instead of one. These guys not only have no clue what they are doing, they are also irresponsible and do not have any information to investigate and resolve these screw-ups that they do. At least that is what they told me on the phone, he wasn't even interested in checking if there was something he could look into instead of saying call Verizon.

This is an absolute garbage company. They price gouge MTG products on their TCGPlayer store, stay…read moreaway. Pathetic and greedy.

I went to the store to buy an iPhone 17 pro max they didn't have it & they told me I can get it…read moredelivery on nov14 & I didn't get it I take my day off to wait for the iPhone.

Theresa and Malachi from the Verizon Wireless at the Rockingham Mall in Salem, NH are outstanding…read moreemployees. I rate them 5 star/APlus! They spent hours with me correcting an Xfinity mistake and a total mess up by Xfinity on my cell phone. Their knowledge and patience are commendable. Their store was very busy but they made me feel like I was their only customer. I won't hesitate to do business with them in the future and pass their expertise at customer service to my family and friends. Diane Dias Tyngsboro, MA

Can't say enough about this crew. Nick was amazing, knowledgeable and was able to talk me out ff of…read morethe cliff I was in. I was able to see him and Kali work with each other and other customers and they are amazing. My phone was shattered and I didn't think I was going to be able to retrieve any of my info or pictures or 30 years of contacts. Can't thank them enough!!

5 minutes ago New…read moreGarbage service, save yourself the trouble of coming here because they will rip you off. I brought my son's phone to get his screen fixed after I got the phone and got home the fingerprint stopped working and the very next day a line appeared in the screen. we took the phone back only to be told that the manager wasn't in so we needed to waste another trip and come back the next day. Long story short he blamed my son for the screen problem and didn't even bother to fix the fingerprint issue. I took the phone to a fix it store and was confirmed that it was a defective screen and got the fingerprint working which I had to spend another 200+ DONT WASTE YOR TIPE WITH THESE INCOMPETENT PEOPLE

I rated my experience "Great" but initially I would not have. Part of the problem in switching my…read moreservice from one phone to the new one was the service that I have. It's Straight talk. I couldn't get a live person from Straight Talk and it was so frustrating. So after over an hour of back and forth between the Apple employees and my frustration with Straight Talk I was ready to cancel the whole deal. Then a young man named Jake entered the picture. He was wonderful, simply the best. He could see my frustration and he said without reservation "I'm going to fix this!", and he did. I don't know what he did but he was so confident that he could switch the service that I knew he could. I know that at the Apple Stores prices are at a premium but with such outstanding service I wouldn't hesitate to go back there again. Thank you, Jake. You're a great asset to the Salem N.H. Apple Store.

I took in my phone 12 pro for a battery replacement, getting my phone back it had such a big…read morescratch, only to be told that's how I took it in, the manger Justine was very un professional playing me like a kid. The best he could do for me is that my phone is so old!! Their customer service support was not helpful only sending me back to the store!!!! Am going to fight for justice!!!! This is so frustrating unfair for client who had used their products for years.

My fiancé cracked the screen on her phone. She was referred to this business by her cell phone…read moreprovider. They replaced the screen on her phone and included a screen protector. The whole ordeal took a few hours and her phone works like new. Better alternative then having to buy a new phone. If your cell phone provider offers insurance on phone screen, take it.

Customer Service. The employee with the strange goatee was very rude and dismissive to me when all…read moreI wanted was to have my phone fixed.

They have been very helpful when I transferred my info from my old phone to my new phone. They also…read morehelped me by looking for ways I could cut the costs on my account. And I've never had a dropped call.

Not helpful. Bad customer service, tried to sign up for a phone line and was directed to another…read morestore

I've been buying my cellular related items here for 10 years. I have received my items quickly and…read morein good condition. Great prices!

Customer service is horrible. They sold me two cases that were way too big for a phone model that I…read morespecified and refused to take them back. HORRIBLE COMPANY

In addition to AT&T raising our rates on our plan with a notification buried in small print at the…read morebottom of page 4 of our bill (which I hear they did to a lot of people), we had a horrible experience at this store. I went in to exchange my youngest daughter's phone and (to be honest) they explained a great deal for my middle daughter to exchange her phone for an upgrade too. After that, the rest of the experience was frustrating and disrespectful to us as customers. We were guaranteed by Devin (the agent helping us) that the activation fees would be waved and we would only have a single fee ($5.99) per month added to our bill. Justin, the store manager, was present and even giving Devin some ideas on how to save us money as he tried to get me to upgrade my phone. Long story short, the activation fees were not waved and there was a NextUp fee added to each line (which we specifically declined in the store). My wife went back to get this rectified and Justin not only said Devin must have "mis-spoken" and that he would have to write him up, but Justin denied working the day I went in with my daughters. Justin is very easy to recognize, so when my wife described him my daughters and I knew it was him...likely the only manager of the store anyhow...and it became clear that nothin Justin said was true during our first visit and when my wife returned. We were straight up lied to by Justin...Devin was literally only following Justin's guidance...and we had to argue to even have SOME of the activation fees waved and NextUp eliminated. We have 3 daughters with the oldest JUST entering college...so EVERY PENNY MATTERS. Justin's blatant lies cost us money and we were already frustrated with AT&T for secretly raising our plan rates. We are looking for options now to lower our bill, but because of Justin's blatant lies, the phone exchange cost more that we anticipated. We are sincerely disgruntled and feel completely disrespected. We will never return to the AT&T store at Tuscan Village in Salem, NH.

Well, I'll give them one thing.......I definitely ran smack dab into a true first in the retail…read moreworld. The experience started out normal enough. I had called this location earlier in the day to ensure the delivery notice that I had received was confirmed and that the phones could be picked up. The woman was very pleasant and told me she would be there until 9:00 that night. I asked about data transfer between phones, trading them in and the process, all seemed smooth enough. Fast forward to 6:30 PM on a weeknight and we jetted up to NH to pick up the two new iPhones, one for myself and one for my wife. We had the kids along and planned dinner at the nearby mall right after. This fact is important. I go in and am greeted by a woman, now the only thing I cannot confirm is if it is the same person I had spoken to earlier in the day, there could have been a "switch" and I'll explain that in a bit. I tell her my order is ready, she promptly walks to the back and pulls out the shiny new boxes. We immediately begin the bluetooth transfer of the data on the phones and everything is going well. She tells me it could "take a few hours" which I have been through before when transferring hundreds of gigabytes of data, no big deal. And this is where it got strange. I don't have my phone with me, it's not useable with the transfer going down. I want to give my wife an update in our vehicle since I can't call her, so I walk out to explain it to her after my phone was set up and to check in on the fussy kids waiting on dinner. I did it just one more time, to explain the timeline of events, that I'm going to grab her phone and we can head to dinner after an iOS update finishes and all is good. Right? RIGHT!?! And then my wife says something strange to me. "What did you say to the worker in there?" I reply, "I'm not sure, we have been doing set up of the phones and yours needed a software update, once we are off the store wi-fi we can head to the mall for dinner". "Well, she just facepalmed after you walked out, so you must have done something". Confidently, I think nothing is wrong and walk back in to check on the software so we can be on our way. I'm met with "can you NOT go in and out of the store? It's throwing off the metrics of this location. I'm just filling in for someone and now I'll need to explain to them what happened". Uuhhhhmmmm, ok. The awkwardness over the next 10-15 minutes was deafening She then decides to not say another word to me, nor was I in any mood to reply because I wanted to blow up on her right there and then. She turned her back on me, decided that some chargers and chords along the wall strangely needed to be sorted right there and then, and that was the end of it. I sat there for awhile for the iOS update to finish, picked up the phones and walked out. I wanted to tell her that I didn't give a flying F what the metrics said, that I had important information to relay to my waiting family outside. Let me recap, I went outside an entire TWO TIMES from my initial visit. This wasn't a half dozen or more, two freaking times. And this is what upset her? I didn't even technically purchase anything that day, I don't know how I would be counted as a "customer", nor do I really care. All I know is that I'll never, ever step foot in this location again. I was seen as merely a number walking through the door, not a 20+ year AT&T mobile customer. It was probably the most awkward experience I've ever had in a store, especially after I was given the cold shoulder when she so rudely told me not to go outside again. She never once tried to engage in conversation with me again, like it was the worst thing a customer had ever done. The entire situation and the way I was talked to was simply inexcusable. I'm letting others know here that they may run into something similar. Don't upset the metrics people, OR ELSE YOU'LL FEEL THE WRATH!!!

In my prior review I provided the insight into Leo and his team. Leo has since left this store and…read morewas transferred to another store in the area. The team in this store is less efficient than my prior review and the wait time to talk to a representative can be extensive. The reps will try and upsell you with Directv, accessories with a 20% discount if you buy 3 or more, etc. They now charge $5 for a replacement SIM card and you still need to wait in the line for something as simple as this. Keep in mind that Apple will not give AT&T the new iPhone X and this is an issue that requires ordering the phone. If you want the latest and greatest of phones through Apple, good luck getting them at this or any AT&T store. You might have to order it on Apple.com to make sure you get it within a time frame that is not 2+ months from the original release day.

I purchased a new Samsung Galaxy S6 (not from this store) and I needed AT&T to assist me with…read moreswapping phones and service. Brad immediately assisted me and got me up and running in no time. He was friendly and knowledgeable and gave me some info on apps and the new phone, which I appreciated. I still like AT&T and the overall cell service they provide, but do feel that the prices on phones and equipment are overpriced.