BEST STORE ORLEIN IS THE BEST! I work with customers for a living...so walking into this store was…read morea treat. I was greeted instantly with a smile, which is important. My sales consultant ORLEIN was very helpful. I ended up leaving with a new iPad AND IPHOINE.He took yhe time to explain everythiung! I don't mind spending extra money on accessories when people are helpful!

Was there today to get a new phone and the customer service was basically nonexistent & what I…read morethink was the manager was rude . They could care less and when they activated my phone they screwed up my husband's and sons with no service, when I went back to tell the one that helped me he basically could care less and his words were this has happened a few time and I don't know why !!! Tell them to turn off their phones and turn it back on and if that doesn't work they need to come here and get a new sims card and was done with me . Not how you handle a customer that has been with you since you began . Seriously the worse experience I've ever had

Theresa and Malachi from the Verizon Wireless at the Rockingham Mall in Salem, NH are outstanding…read moreemployees. I rate them 5 star/APlus! They spent hours with me correcting an Xfinity mistake and a total mess up by Xfinity on my cell phone. Their knowledge and patience are commendable. Their store was very busy but they made me feel like I was their only customer. I won't hesitate to do business with them in the future and pass their expertise at customer service to my family and friends. Diane Dias Tyngsboro, MA

I went to the store to buy an iPhone 17 pro max they didn't have it & they told me I can get it…read moredelivery on nov14 & I didn't get it I take my day off to wait for the iPhone.

I was unable to access internet after trying to upgrade my VPN. I did everything possible…read moreincluding talking with Express VPN AI assistant for what felt like several hours. I finally gave up and brought it the CPR Cell Repair in Salem, NH. They spent some time working on it which made me feel better since it showed me that it did require more help than AI could provide and it wasn't just my lack of expertise. I have my computer back up and running just fine. Couldn't be more grateful! The guys were very polite and I did not feel uncomfortable at all. Thanks to the CPR Cell Phone Repair Store!!

Can't say enough about this crew. Nick was amazing, knowledgeable and was able to talk me out ff of…read morethe cliff I was in. I was able to see him and Kali work with each other and other customers and they are amazing. My phone was shattered and I didn't think I was going to be able to retrieve any of my info or pictures or 30 years of contacts. Can't thank them enough!!

T-mobile has been charging me for months after I discontinued service and returned their modem. I…read morewent to the Lebanon store (an hour drive from my home) where I was told that the erroneous billing problem would be taken care of. In fact- the problem was never resolved. My experience in the store was okay, but other than a mediocre social visit, nothing at all was done. Stay away from T-Mobile service unless your want a never-ending nightmare.

Great experience at this T-Mobile Experience store. Anthony was amazing. That other mobile provider…read morethat begins with a V chased me from their stores years ago. Had been going directly to Apple since. Was switching carriers and not only is the service level seem better to equal in all areas, the communication is clearer and more intuitive using the app. This store is highly recommended.

I rated my experience "Great" but initially I would not have. Part of the problem in switching my…read moreservice from one phone to the new one was the service that I have. It's Straight talk. I couldn't get a live person from Straight Talk and it was so frustrating. So after over an hour of back and forth between the Apple employees and my frustration with Straight Talk I was ready to cancel the whole deal. Then a young man named Jake entered the picture. He was wonderful, simply the best. He could see my frustration and he said without reservation "I'm going to fix this!", and he did. I don't know what he did but he was so confident that he could switch the service that I knew he could. I know that at the Apple Stores prices are at a premium but with such outstanding service I wouldn't hesitate to go back there again. Thank you, Jake. You're a great asset to the Salem N.H. Apple Store.

I took in my phone 12 pro for a battery replacement, getting my phone back it had such a big…read morescratch, only to be told that's how I took it in, the manger Justine was very un professional playing me like a kid. The best he could do for me is that my phone is so old!! Their customer service support was not helpful only sending me back to the store!!!! Am going to fight for justice!!!! This is so frustrating unfair for client who had used their products for years.

When I went to ubreakifix he talked me into buying the Asurion insurance plan. A couple of weeks…read moreago my laptop wouldn't charge and I dropped it off. They called me and said that the charging port need to be replaced. They said if I waited till March 16th it would be covered for free but if I need it right away it would cost $200. I said I could wait On March 17th I called them to have them fix it and they said it would cost $200. I told them that they had told me that it would be free after March 16 and they said I misunderstood them. I asked how much it would be without the insurance and he said $400 which is ridiculous. He said that's deal or I can pick up the computer,which i did. I brought the laptop to another electronics repair shop and they told me it would be $150 to fix and it will be ready tomorrow. That's without any insurance. When I called the corporate office they looked everthing up and agreed with me that the repair should have been done free of charge. The corporate office refunded this month's $39 charge and canceled my assurance plan. But I'm still paying $150 for a repair that should have been free. "DON'T DO BUSINESS WITH UBREAKI FIX" Charlie DeMarco

I was the first to arrive there today to drop off my broken zflip 6 (Screen buckled above the fold…read moreall the way across, causing flickering and off-and-on unresponsiveness). They had it fixed and handed it back to me in about two hours. Smooth as silk all around. Would definitely recommend.

They have been very helpful when I transferred my info from my old phone to my new phone. They also…read morehelped me by looking for ways I could cut the costs on my account. And I've never had a dropped call.

Not helpful. Bad customer service, tried to sign up for a phone line and was directed to another…read morestore

I've been buying my cellular related items here for 10 years. I have received my items quickly and…read morein good condition. Great prices!

Customer service is horrible. They sold me two cases that were way too big for a phone model that I…read morespecified and refused to take them back. HORRIBLE COMPANY

In my prior review I provided the insight into Leo and his team. Leo has since left this store and…read morewas transferred to another store in the area. The team in this store is less efficient than my prior review and the wait time to talk to a representative can be extensive. The reps will try and upsell you with Directv, accessories with a 20% discount if you buy 3 or more, etc. They now charge $5 for a replacement SIM card and you still need to wait in the line for something as simple as this. Keep in mind that Apple will not give AT&T the new iPhone X and this is an issue that requires ordering the phone. If you want the latest and greatest of phones through Apple, good luck getting them at this or any AT&T store. You might have to order it on Apple.com to make sure you get it within a time frame that is not 2+ months from the original release day.

I purchased a new Samsung Galaxy S6 (not from this store) and I needed AT&T to assist me with…read moreswapping phones and service. Brad immediately assisted me and got me up and running in no time. He was friendly and knowledgeable and gave me some info on apps and the new phone, which I appreciated. I still like AT&T and the overall cell service they provide, but do feel that the prices on phones and equipment are overpriced.