Staff today went above and beyond, especially Zach. I'm here semi regularly to manage a business…read moreaccount. I came in for an upgrade with a line swap today. While Mitch helped me, I watched Zach keep his cool with an upset customer who had spent all of 30 seconds inside and bypassed the line. When my transfers did not work at home, I came back to the store and Zach helped me, even staying past closing time. Grateful for patient, knowledgeable service.

Outstanding customer service from " Jeff" who helped with purchasing and setting up a new phone and…read moreApple watch. Highly recommend to anyone needing any kind of assistance with a phone or watch!

Let me tell I spent 2 days trying to get my phone taking care of at Apple in Nashua they r useless…read more20 minutes here fixed AJ was a miracle worker I highly recommend him

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!

Had helpful employees and well displayed items Great sale…read moregoing on when I walked in Good deals and great people

Quick and easy, you get what you pay for, and the people working are honest and fair…read more Thank you, good deeds!

If you need help with your phone go see Angel Sostre, he was amazing extremely helpful after a…read morenightmare on line. Thanks so much Angel ! You're the best!

canceled my service 10/2025 thought that was the end paid the bill in full at t mobile. On 4/2026…read moreim in collections for not being specific enough in the cancelation of my account they kept billing me for a watch and a tablet i returned the modem for internet and said cancel my account which they said they had done i only have 1 account number with them they are refusing to credit back the charges for 10/25 till 4/26 even though they know the account and items on the account were never used in the time frame because everything i had on the account is with another carrier as of 10/25 im in COLLECTIONS contacted the resolution team they did not care was the feeling i got was a customer for over 20 yrs started with nextel who became sprint who became t mobile please consider not signing up with t mobile if you can help it Thanks for letting me vent

A week ago, due to Samsung stopping texting services, my wife and I had to switch our cell phones…read morefrom Samsung over to Google texting. My attempts to switch my cell phone over was futile. On July 6th we walked into the Verizon store at 611 Amherst St. in Nashua, NH and met Frank Solis, who started to work his magic on my phone. Within 10 minutes, he had switched both of our phones over and had fixed some other nagging issues with my wife's phone. I offered to pay a charge which was politely declined. The bottom line was it was a 10 minute visit and we both walked out very happy people. Frank is a Super Hero and should be wearing a cape. When it is time from me to upgrade, I will seek him out. Thank you Frank - you rock! Peter V. Nashua, NH

This is the worst service to have!!! I have the best phone n never have service unless connected to…read morewifi n this has been for almost 3 yrs. Soon as I pay off my phone I'm moving out of this company cuz ya the worst n never do anything for ur customers. People DON'T GET VERIZON YOU'LL NEVER HAVE SERVICE UNLESS CONNECTED TO WIFI!!!! I HATE VERIZON! YA CROOKS. Charge ur customers up the wazu for phones n no service unless connected to wifi. Obama phones work better than Verizon!!!!!

Listen, this isn't exactly a ritual we conduct very often. But...ya know...when your wife's phone…read morekeeps randomly freezing up like Ben & Jerry's ice cream mid-task, sometimes you tap the genius bar to see what's going on. And sometimes....you have a brain fart and forget that soft resetting your phone still fixes a lot of problems. Kinda like how I did. Granted, I felt like a horse's patoot by the time we walked in there and basically got free advice we could have otherwise obtained from ten seconds on Google. The guy at the table was very professional about everything. Down to earth, even. It's always refreshing to see folks in the tech industry apply the utmost professionalism when it comes to customer service. Honestly, the longest part was the beginning. See, we had a 1pm appointment. Only when we arrived, we still had to wait an additional 15 minutes before anyone saw us. What's the point?! If you have to wait still despite having an appointment, it's as arbitrary as walking in out of left-center field and requesting someone service your phone. I found their lack of store WiFi rather disappointing. Other Apple stores have this. So, why not Pheasant Lane? I dunno, guys. It's an Apple store. What else is there to say? It gets 4 slightly embarrassed customers who forgot soft reset is a thing out of 5.

Horrible experience. Will not shop in this store again and am considering non-apple product going…read moreforward. I went to the store purchasing 2 iPhone 17 Pro Max. The guy in the entrance asked a few question and took me to the pickup counter, stating once the staff finish the person before me, the staff will help me. So I waited, the lady finished previous customer and just stood there, not asking me "Can I help you with something?" I waited another 5 minutes and asked her if she can help me with the purchase. She acknowledged with 1 word "yes". I was a straight, quick in & out guy. I told the young lady that I would like to purchase 2 iPhone 17 Pro Max unlocked, 256G, pay in full. "OK" is the only response. She did her thing on the sales terminal which I think is an iPhone. The staff in the backroom brought 2 iPhones out. She scanned them and just stared at me after. Not sure what to do next, I paused for a minute, then brought out my wallet and my credit card, she still said no word and continued staring at me. Only after I handed her my credit card, she openned her mouth with "Is this the card?" Then took my card and did her thing. Then I realized I ordered 2 blue phones and it can get confusing if I give to my uncle and aunt as gift. I asked her if I can switch one of the phone to orange color. She responded "You already paid for them". I was like "wow, wtf, do I owe you money or something?" in my mind. Eventually, we did a color swap on 1 of the phone. The last thing I needed is the printed receipt. She gave me the swap receipt not the sale receipt. I have to go back to the store and asked her to give me the original receipt. With this kind attitude, this young lady, possibly a college kid, is ruinning apple and apple store's reputation. The attitude is this "I work in apple store. I am better than you. Don't bother me." Spent 2400 bucks for this kind attitude. WTF?????

I fixed my galaxy phone.I liked the experinece of technician that fixed my phone frame too.read more

SCAM! We got a battery replaced on an iPhone. Starting the late evening the work was done, our…read morecredit card and financial accounts were hacked. Unidentified people ordered credit cards from our accounts, fraudulent charges were made to our checking account, and our retirement savings account was frozen due to unauthorized activity. The timing of these potential financial disasters is unmistakable. Be mindful when blindly handing your phone for a repair you cannot monitor personally as anyone can plug in your phone in a back room.

Went in to upgrade my sim card on my iPhone and Shaw was so friendly, welcoming and helpful and so…read moreinformative and then next thing I know 4 minutes later had my phone back and was out the door. That is customer service!!!

I was very pleased with my experience at the Nashua, NH location. I had to replace my iPhone 6…read morebattery and figured my only option was to do so at the Apple Store. But a quick search uncovered Batteries Plus Bulbs, which quoted $20 less than Apple if I scheduled my appointment on-line. The repair went quickly and flawlessly and I'm a very happy customer who will go to this store for other needs while recommending it to others (which I already have).

The staff here are extremely knowledgeable and helpful. I had an incident with my car while going…read moreto get a battery changed (not the fault of the employees at all) and they were willing to both provide tools and help me change out the connecting joint of my radiator hose in the parking lot, which was not exactly easy even with both of us working together. I was certainly blessed that it happened in their parking lot. I could not be more pleased or appreciative of the service experience I received while there. HIGHLY RECOMMEND

I had used Apex for computer repairs in the past. Being due for a new laptop, I went to Apex and…read morepurchased a Lenovo with all the features and capacities I needed. Maurice transferred all my data and apps from my old PC to the new PC. He wiped the old PC and disposed of the e-waste. I recommend them highly. Friendly, professional, capable and reasonably priced.

They don't fix TV's the information that you gave me was totally incorrect.they don't do the work I…read morewas looking for.