Good service, if your screen is broken the tech will have it done by the next day "if it's only a…read morescreen/glass replacement"but otherwise that's up to the tech to determine how long it will take due to how much damage it has

Great place, competitive pricing, and reasonable. I brought two of my kids iPads in for repair. Any…read moreother place could have easily charged me a service fee but when the guy called me back from the repair shop, he told me it's not worth repairing either one of them, and didn't even charge me to diagnose. Highly recommend!

Absolutely horrible. Rude nasty attitude and useless. The worst experience ever especially with…read morehaving my daughter. Tried to make me the problem because she was "multi-tasking" and I needed to be patient. Disrespectful in front of my daughter. Racist on top of it. Stood there forever more than 20 minutes before even being told they would assist me shortly. Couldn't find a solution attempted to make me a new email because the entered it wrong and was unable to use that for my account. Was told they would call tech immediately and after 10 minutes proceeded with idk how long this will take I will call them shortly. My fuses are really short and if it wasn't for my daughter the outcome would be completely different given the disrespect that was portrayed. I absolutely hate this establishment and company.

I worked with Dan he helped me get my service switched over from Verizon! it was amazing experience…read moremade the switch seamless!

Awesome prices are value and knowledge staff and very convenient location and good customers serviceread more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lowell store today.

If I could give Metro PCS 0 stars I would. They are totally useless. My mom had them as a carrier…read moreand they screwed up so much I put her on my phone plan through T-Mobile. I don't understand how Metro PCS which is by T-Mobile can still be in business when I've been a T-Mobile customer for 22 years and always get excellent service. Regardless of who you speak with they are totally clueless and sound like they couldn't care less about their customers. Pathetic.

Arrived 5 minutes before they closed and they were closed. Not good business, they should be more…read morefocused on the last customers to make the sale. Far fetch from Verizon. It's not always the service that wins, its the people behind it.

Good deals for new customers getting new phone number and great selection of free phonesread more

We needed two prepaid SIM cards and arrive at 7:54pm. They were supposed to close at 8pm…read more However, the door was locked and they refused to open it. I was phoneless after arriving for a convention from overseas. I was exhausted. They could have easily sold us those cards in 6 minutes. It is extremely poor customer service. I will never ever use T-Mobile now.

Reasonable prices for new customers in need of a new phone number. Good selection of free phones…read morewith new service

From the owner: Switch today & enjoy America's largest 5G network.read more

Says it opens at 10 got there at 10:30, the worker was just on the computer chilling and the doors…read morewere locked... we knocked and he said wait with his finger, we waited 5 min but just saw him chilling on the computer not doing anything still, so we left. They just lost money right there lol

Very pleasant experience selling some things to this store. Nice staff who worked hard to reach an…read moreagreement that was fair to both of us.

Stay away from this place!! Its the worst t mobile I've ever been to! The service is terrible. The…read moremain dude that works there is pure skum. I ve been there multiple times they go out of there to make sure you receive the absolute worst service possible.if you need help with anything phone related to not go there! I go out of state to Nashua N.H. for my t mobile needs and I live 5 min from this location.

My mother and father went to get service at this location and was over charged and paying for…read moredevices that they did not want or receive!!! When we questioned t-mobile associates they were told they didn't understand or couldn't see but their bill kept going higher and higher. My parents paid their phones off and still the bill was rising which is ridiculous. Come to find out that father was paying for a tablet that was never wanted or given to him but was in use by someone. How can some one get my parents information to receive a tablet in their name and my parents pay for someone else's bill! This is not ACCEPTABLE in an anyway and when confronted they were just told there account would be credited. Make that make sense!! My mother was waiting for a feedback survey which was never offered or emailed! I WOULD HIGHLY RECOMMEND THAT YOU LOOK FOR ANOTHER CARRIER FOR YOUR PHONE BECAUSE T-MOBILE IS NOT IT UNLESS YOU WANT TO PAY OUT OF YOUR ASS FOR A BILL THAT IS NOT ACCEPTABLE!!! T-MOBILE IS A RIPOFF ESPECIALLY AT 495 Chelmsford Street, Lowell,Ma 01852