Went to this store this morning to exchange my outdated Galaxy S6. Told them I was interested in the S21 5G phone. Was told they have one in the back. While exchanging info with the service rep another rep comes up and tells me a woman had been here earlier and had returned to get a phone for her father. Of course, she wants the S21 5G. The rep helping me abandons me and helps the woman. After waiting for 10 minutes with no other contact I left. In my opinion, when you leave a store you've forfeited your place in line. I'll be contacting Consumer Cellular to see if they can meet my needs. Mind you I've been with Verizon about 15 years. read more

This is probably the 6th time I have been to this location in that last 6 months and each time they have said they cannot help me without an appointment. This is not acceptable. I've had to go to other Verizon stores further away in the area and to Best Buy to get the help I need when scheduling an appointment is not possible. read more

For the last three months, I've been tossed around to different stores and Verizon support numbers trying to get a replacement battery for my Jetpack. Today, I walked in to this location and within 10 minutes they had my problem fixed. My new go-to. read more

Wow, just wow! Completely lazy pieces of dog sh-7. Sat in there with my children just trying to see how much it would cost to upgrade and ended up sitting waiting while 3 employees sat behind counter just talking and laughing and looking at me and my wife like we were just an annoyance to them just by being in there. After 20 minutes of no help we walked out. I just saw the reviews here and doesn't surprise me one bit. Pretty sad that Verizon has yet to take care of the issues at this location. read more

Today for the first time in 20 years of being a dedicated Verizon customer I had a blow up!! I'm so angry at them My bill is due on the 5th of the month. I paid my bill in full on March 3rd. As always!! I received a text saying my bill was past due and please pay it immediately! WHAT? I called and the girl Kristie was RUDE saying I did NOT pay it in full. I told her I'm looking at my bank statement that says I DID!! She said we only received $38! That is what the check was written for. I asked her are you looking at my check? Twice. She wouldn't answer me because she was not looking at my check to make that statement. I though WAS LOOKING AT MY CHECK!! That cleared my bank for the amount in full that I owed! She opened a ticket ... ok Then I had to go to my bank and get a print out of the check and fax it to them. Done! Now I received an email saying ... thank you for "agreeing" to make a payment by March 30 (which I did NOT). and you will be charged $7.00 for payment assistance by a representative. Uh NO I won't!! Ridiculous!! There mistake!! Unhappy and stressed out ! ADMIT YOUR MISTAKE read more

On a promotion, I bought a tablet and an S8. I've had mine for one month and it has been nothing but trouble. Drops calls; doesn't notify me of calls and voice mails. Takes forever to charge; screen gets hot. Tablet doesn't work for texting. Finally after going into the store 3 times and then talking to tech support, They sent me a new one today; and someone said that it is most likely a reconditioned phone. The people at that store have not been much help. Don't go to Verizon. I suggest TKS Wireless on Madison 951 319-3373. Inexpensive phones, plans. read more

I am so so so happy with the service I received at the store. Luis truly knew what he was doing and could answer every question I presented him with. I had visited two retail verizons earlier that day that were unable to help. Im so thankful luis took the time and was able to get me a phone. Thank you!! read more

Verizon technology for online purchases is apparently garbage because I used their website to swap over our whole family from AT&T in order to get online only rebates (otherwise I would've just done the whole thing in-store to begin with). Everything appeared to go through fine when I placed the online order, but I when I went to this local store to pick up my new SIM cards only two of five devices had actually been ordered correctly. Thankfully Tatiana helped us get everything straightened out and working how it was supposed to and submitted the rebate requests on my behalf so I didn't have to. It's because of her I'm giving this store a five star review. read more

I had the absolute worst customer service experience in the short life that I've lived thus far. ADRIEN was extremely unhelpful and rather rude. She was unable to break conversation with her fellow employee when I walked in the door to greet and get me checked in. I walked to the back of the store hoping they would come help when they were done talking. To my surprise they started helping another couple who walked in after me. After watching Adrien pretend to look busy for 20 mins, I asked if she could help me. She replied yes. The I informed her that I would like to buy a phone. She then told me that I'd have to wait for another employee to help me. So in fact, ADRIEN could not help me. She was extremely rude so I will be going to another Verizon store to purchase a phone. read more

I came in to this location to help family set up new phones and a new account. We had excellent service provided by each team member that we interacted with while in-store. Ashly was awesome and so very helpful! I have nothing but good things to say about this location. I will be back if the need arises. Great customer service! read more

Erick was extremely helpful and friendly. He made our transaction easy and helped us set up our new phones quickly and effortlessly. Good job! read more

Was in the Murrieta, ca store on Sunday and was working with an employee on a problem which was taking some time. During a lull, Danielle the manager pulled the sales person off my request and sent them to help so some else. When I was ready the manager help 2 other persons who came in after I did. I had to fuss to get waited on and I still waited what seemed like 10 minutes, but it was probably 5. Danielle decided to argue with me about how long I had to wait....the issue was waiting after my helper was sent off to other customers. Least polite or helpful service ever at a Verizon store. It was also embarrassing to be scolded and told I was wrong in front of the other customers by danillie... read more

Don't go to this location and expect good customer.er service when you're being helped by Art, make your purchase and get out dont expect much from the employees at location. read more

My wife bough 2 phones at Costco and the young man told her that since she was purchasing two phones that she was going to be eligible to receive 2 Samsung tablets for 10.99 per month but forgot to tell her that she was going to sign up for 2 additional accounts and the tablets were not on an unlimited plan.... So guess what ....after 1.4 years Into the contract we just received 300.00 bucks bill and they are not even considering that we never went over the data.... So Verizon freebies are a scam make sure their representative spells out the real agreement! read more

I'm specifically referring to the service I got today from Jay...he was professional and friendly and made me feel like Verizon honestly didn't want to lose me as a customer (been with 'em for six+ years). After the HORRIBLE treatment I got at the La Jolla corporate store, I was so relieved to find a caring, intelligent human being who reminded me why I had both sides of my family switch to Verizon in the first place! Thank you, Jay! I'm gonna copy this and send it to your manager as well so he/she knows how much you rock. Aloha. read more

I am not a fan of large bureaucracies. I do not care for most banks, car dealers, various electronic service providers, etc. I have had a love/hate relationship with Verizon for several years, but I'm happy to have found this location and, especially, Tatiana the rep. A couple of years ago I completely dropped Verizon from my life. If you read the review I link to below, you will see why. We wound up switching our service to Sprint. It was ok, but we found several locations where we had no, or very sporatic, service. After deliberating and checking out various areas, we decided to go back to Verizon. We had already changed our home back to Verizon FIOS, after a horrible scenario with Time Warner Cable, and Verizon offered us a deal if we would come back. This time, though, we approached things differently. Instead of simply going to a store, we spent a considerable amount of time online: first deciding which phones to get (we decided on Samsung Galaxy 4S's), and then going onto the Verizon site and pre-ordering everything that we needed. We asked for themt to be delivered to this particular location, called to make sure that they were available, and went in. Tatiana had answered the phone when we called and asked us to ask for her. We are glad that we did. She spent about an hour transfering our information from our old phones and setting us up, and we were off. The above scenario was good as far as it goes, but.... The way I judge companies and people is by how they deal with the scenario when something goes wrong. The next day I discovered that the data transferred from my old phone was mostly incomplete: the names and email address were all there, but very few of the phone numbers. When you have about 300 contacts and about two-thirds of them are business related, this creates a big potential problem because I am completely reliant on finding phone numbers on my phone. I called the store and asked for Tatiana. She was not in but they offered to take a message. I decided to leave my number and hope that she would call. She called within an hour. I explained the situation. She offered to try to walk me through the motions over the phone, or help me if I wanted to come in. I went to the store. Within 30 minutes she had found my data and restored it. (I have never been, and am now even less of a fan of iPhones, iClouds, and Apple in general.) But I was back in business. I have read all the negative reviews of this location, but, thanks to Tatiana, I had a good experience. So I give her five stars. I suspect that she will get promoted and be gone from this location at some point. But for now she has dragged them into the 5 star category. http://www.yelp.com/biz/verizon-wireless-4g-wireless-menifee?hrid=3J8ZlkRN5Ff8CgqhFfFpBA#src:self read more

Chris was the best! Made our purchases very easy and simple for me. I really appreciate all his help and dedication for the best purchase for us. Thank you Chris! I will be coming back! read more

I came in with a 4 year old phone that was due for a changeout. That's when Chris came in and helped me find the right phone for me. I was set on my price range and he was respectful in not trying to coerce me into something that was not needed. He was also knowledgeable regarding my options. No small detail was left out while purchasing the phone and I felt great when I walked out. I totally recommend whoever goes into this store to ask for Chris for help. Much Thanks. read more

I visited this store today after having a horrible experience with Verizon when I purchased the Samsung galaxy s9 from another store. I bought it on a Wednesday and was promised it would be delivered to my house by Friday. They told me a signature would be required so I stayed home all day Friday waiting to sign for the phone only for it to not show up. I got an email Friday night saying it would be delivered Monday instead. I stayed home Monday waiting to sign for the phone and when I finally got it and went to put on the glass screen protector it cracked. At this point I was beyond unhappy with Verizon and I drove to the nearest store. At first they told me I would have to go through the warranty but after I explained to them my experience they did the right thing and fixed my problem. The customer service representative was very understanding and kind and I appreciate them recognizing someone who had a bad experience and making it right. read more

Honestly , the worst customer service ever . On the phone and in store . The manager in store was rude from the minute we walked in the door and offered no help for our situation . I've been on the phone with customer service for hours prior and they were also unhelpful . This is ridiculous. She acted as if we bothered her the minute we walked in here . I don't know what you're teaching your staff but this is NO WAY to treat people. read more

Incredibly pleased with the high level of service by Nicole and Karen who worked with my family to provide new phones with a reasonable monthly payment. Absolutely recommend this store over others for their prompt attention and calm atmosphere. read more

Had a quick and helpful experience. I got a new phone for my son, as well as my husband. Just under 30 min. Our service rep Eric was super knowledgeable and very fun to engage with. Definitely recommend to go here. We will only go here from now on read more

Got my new phone from Chris the other day, he was great. Didn't pressure me to buy anything else. Great experience!

Didn't talk to anybody but George. He was the best and fixed my problem in minutes. Others failed! He succeeded Thank you awesome GEORGE!!!! Plr read more

Overcharged us with a buy one get one deal, the manager who sold the deal had to be tracked down. We do appreciate that he eventually fixed the problem but what a hassle! He had moved to another store. Overall the guys here are helpful just wished they had got this one right.Now my bill runs over 300 a month for 3 phones. Yuk' read more

Another trip to Verizon. Had a tablet that stopped working and needed to start a landline. Jonathan checked tablet and it was replaced with new one. Yeah Jonathan, thanks again! Randall was able to assist us with landline and FIOS and in the process upgraded our plan. Great service, thanks Randall !! This a great Verizon location, never disappointed. read more

I appreciate Tatiana and the manager of this location for helping me out yesterday with my new iPhone X and amenities for it. Not too thrilled with Apple for having to pay so much for the newest iPhone but I'm the guy who agreed to pay for it so it is what it is... the purpose of this review though is for the great customer service I received. Thank you for all of your help Tatiana, you are excellent. And to the manager that helped me after I idiotically screwed up my screen protector, I am extremely appreciative for your efforts and assistance to make my new phone a perfect fit. Thank you both. read more

This store deserves 0 stars by far the most rude customer service including the stuck up manager. Will never be returning to this location.

Extremely Helpful ! Polite ! Made my experience very welcoming and fun! Got helped by Tatiana ( i think ) Black Hair, Tall ! Get Back In School !! good luck ! More employees like her are needed at Verizon ! Happy Customer (: read more

can't stand the sucubus that is verizon they say they care that we're all laid off but they don't. i've literally never had a good experience w this serve since i walked in and signed up for it 2 yrs ago. shed many tears over this bill i can never understand. when you call they just double talk and bully you. have no idea how ta get out of this downward spiral that is verizon. read more

Big mistake going into that store to activate our newest phones. Workers could care less. Wanted to complain to the manager about how poorly we were greeted then saw that was the manager. Poor product knowledge. Person entered a wrong number for my activation because they weren't attentive and then ... b;am ed me for not knowing my own phone number - when it was his mistake,not mine. Told me to completely reset my iwatch when I didn't need to to pair it only because it was easiest way for him to deal with the issue and move to another person. Following his poor advice I lost all my exercise date due to the research. Only thing that gets these poorly trained employees excited is to up sell product. They even tried to sell me a promo package for a phone type I didn't have. Be smart, avoid that store. Go to the Apple store, where you'll be treated like a person, not a wallet, and you'll be given right knowledge by employees that are well trained. While I love Verizon - I will never go back to this store again. It won't matter to them, from the manager down they could care less. read more

This piece of shit store deserves a negative rating! Pre ordered the s8 here. Was supposed to get 360$ trade in credit once I got the phone. So I get my new phone go down here only to be told they will only give me 140$! Oh it's because of there employee ryan sold me this promotion offer and apparently I wasn't on the right plan to get that promotion! BUT I can upgrade for 50$ more a month then I'll get my credit!hmmmmmm do the math on that and I'm paying double what I would have! Sooooooooo now I got a new phone that I only supposed to owe 350$ on it now owe over 700!$ I would stay far away from this place! I've actually already talked to sprint and atnt and they have waaaay better deals! Oh and the store manager lady was absolutely no help told me just pay the extra 50$! Sorry but I'm not paying for YOUR MISTAKE! read more

When my husband's phone had a cracked screen, I went to Verizon and was helped by Chris. He was super helpful and gave me some options to consider. The phone is now fixed! I know the salespeople work on commission, so I will certainly ask for him the next time I need a new phone. Thank you, Chris. read more

Today Nicole helped me activate my replacement phone after it was stolen. It was definitely more complicated than a normal activation but she figured it out! Thank you so much for all your assistance! read more

Monica was the worst to work with. Horrible attitude, didn't fix my phone and treated me poorly. They need to be trained better.

I know Verizon can strike fear into your hearts. I'm that person too! But I needed to adjust my data plan and went in to accomplish this. I got Anthony in the up system, and I have nothing but FANTASTIC THINGS to say about him. He's knowledgeable, personable, and a pleasure to deal with. He is so efficient and makes you feel like you are valued. If you are scared to go to Verizon, just make sure he's there, and you will be fine. No worries. Dear Verizon, clone him, and your rep will soar! read more

Go some place else. They are rude, unhelpful, and down right unprofessional. More of them were standing around doing nothing than helping customers. I left the store and called verizon and they squared away everything without issue. Needless to say I also went to the verizon on haun road in menifee and they are also awesome. Final word, get a new manager for this store. read more

Horrible customer service..they just try to up sell you on everything. I'm looking to find good deals usually not to get sales pitches one after another. Thanks for nothing. read more

The customer service is really sucks, employees are rude and act like they dont wamt to be there, Verizon as a company is garbage.

They are just ok... When you walk in there are a bunch of employees standing around. Some with customers and some without. You pretty much have to walk up to someone and ask for help. I almost left the store because everyone seemed to be either playing with their devices or looking at the walls. As an employee in the field if customer service, I get it. Sometimes you don't want to be the first person out of a group of employee to call someone over, but don't have to customer stand there for a complete minute trying to figure out who is working and who is not working. Granted this situation did not happen recently, but it irritates me to even think about it. Here is a note to local people. If you just want fast service, go to the GoWireless: Verizon store. There are no lines and you can just cut to the chase. read more