Came in to start a line with Verizon, after the whole process they forgot to give me my trade in kit and now when I ask them to mail me one, they didn't want to because it's too late. I have to drive to the store again and use my time and gas because someone didn't do their job correctly. read more

Honestly if I could give zero stars I would. I have been with this company for about 4 years now. They over charged me from the very start. I was finally over it and called to see what we can do about lowering the bill. The guy I talked to said that was the best deal I can get, $95 a month for one line. I called again the next day to talk to someone else and I talked to a very sweet lady. She told me that I had a free phone available since I had an old model and could lower my bill by $40. Ridiculous that some how the guy couldn't see that. I got the new phone and was paying $64 a month now. A couple months later I was having money problems. I went to xfinity and they told me I could go on their phone line for $45 and they would take $30 off of my home wifi bill every month. So obviously I couldn't say no. I called Verizon to disconnect and went onto xfinity. The lady from Verizon didn't say anything about paying off the phone I got, just gave me the transfer number. I got an email a week later saying that I will receive a bill in the mail for the phone. I've waited a month for this letter to never arrive. Yesterday morning I woke up to my account be overdrawn by $500. I'm 24 years old and only had $230 in my account. Enough for the two bills I had left for the end of February. Instead I have zero dollars in my account AND an overdraft of $500 plus a $36 overdraft free. I have been on the phone for hours and hours getting transferred to different departments. One lady told me yesterday that she is reversing the charges. I called today to make sure that was still happening and the lady told me it was denied. So they were never going to call me back and tell me. They keep telling me to call the business number and they NEVER answer. Sends me straight to their voice-mail and no matter how many times i tell the people, they still transfer me so they dont have to deal with it. I have a voice video of it doing it. They refuse to help me. Especially during times like these how can you be so heartless to TAKE $733 out of someone's account WHEN THEY DONT EVEN HAVE THAT AMOUNT IN THERE. Money hungry business. It's pathetic. I've talked to about 20 of your phone agents and none of them have helped me. Just sent me to the next person to tell the same story to over and over and over again, just to not get any help. Once again, I do not recommend Verizon, a heartless money hungry company. read more

We've been with Verizon for 21 years. They are helpful and nice. They are mostly efficient about fixing the problems we have with our phones. The one lady was very helpful over the phone and called me back to make sure the phone was working properly. They have great customer service. read more

There are not too many places I give 5 stars too but this one really deserved it. Larry is the man. Seriously, he went above and beyond to help me out. More so then what he had to. I brought in an iPad that a previous store was unable to activate. Larry began working on the iPad and was having trouble activating the iPad. He tried a few work arounds before calling over a co worker. The two together worked on getting my iPad activated on the Verizon network. They were still having trouble but nonetheless didn't give up. Both gentleman, continually apologized for the wait. I was just grateful that they actually tried unlike the last Verizon store I went to. I even asked if all iPad 2 airs were unlocked, which was the same information that was incorrectly given to me at the last store, and he assured me that I was in fact correct. I knew that these employees were correctly informed. Rather then trying to sell me an iPad from them they worked on mine and got it running. Another lady, I'm assuming the manager offered a work around that got my iPad activated. This store impressed me so much that I'm considering a switch over from my regular cellular provider. I will definitely be back. read more

Was in there to upgrade to a new iPhone. I have been a Verizon customer for over 20 years and never have I been treated so poorly. The more questions I asked about fees and promotions the more annoyed the representative got. After purchasing the phone she proceeds to tell me that the monthly price wouldn't be the price she quoted because it takes a couple months to apply credit. Funny she didn't mention that before we bought the phone. I have always been given an orientation when purchasing a new phone. This time I had to ask questions, and I got short snippy answers. First time ever I have considered moving to another carrier. read more

I went in the store yesterday and was told they were going to overnight my new phone to me I have paid insurance and extended coverage on my phone for about 10 yrs or better, never had a problem until yesterday my phone went black and would not hold a charge or anything so I took my phone in to them first thing there was no sim card in it that is what I ask for them to put on in for me when I first bought it they took my phone in the back and said they put on in for me will it does not have one in it, #2 is they told me they were overnighting me a new phone I still do not have it. Not sure why I paid extra for these extras , #3 I have been on hold for about 1 hr and still have not been helped. I am so ready to change services to some place that knows what they are doing. read more

I've been in twice now after having technical issues with my phone, Damian was the gentleman who helped me out on both occasions. Damian went over and beyond to make sure everything was fixed and I was fully taken care of. I've been in sales and customer service my entire life and can tell you the Pelandale location is lucky to have this guy on their team. If you need a phone, new plan, whatever it is, I would highly recommend asking for Damian Fernandez, phenomenal customer service (which is hard to find this day and age)! read more

Based on customer service Sue is the best. Friendly, engaging, informative, professional, and patient. Store is clean and simple. Ran into a glitch with our account so we'll have to come back. No big deal. read more

worse service ever! I was somewhat helped by Eloise, who spend more time checking her txt msgs right in front of me then doing her job. My experience has been horrible and too much to type it all down- avoid going in to this store and avoid the SWITCHER PROGRAM, there is no benefit to it and you will end up paying more (and this applies to any carrier providing the same program). there are a lot of details that they fail to inform the customer until is too late. save yourself a headache. read more

This store is not only close to where I live so it's convenient, it's always on point. Whether I visit bright and early when they open or right after work when everyone rushes in at 5 o'clock. Wait is always quick and all the employees there deliver amazing and efficient customer service. It also doesn't hurt there's a beautiful lady that I won't put on blast, but is absolutely gorgeous read more

Avoid this store like the plague. Sales rep DeAndre will lie right to your face. Promised to put me on an unlimited plan and promised a rate that CORPORATE says does not exist. Once you refuse to be upsold on their 99$ bundle they will rip you off. Simply put they are crooks. I will report to Corporate their shady and wrong business practices as well as the BBB. Take my advice run away. If I could rate this store a zero I would read more

Waited 20 min after we were "up next" to buy a plug in and look at credit spending. Two employees were at the desk the whole time helping no one. Ended up leaving. read more

I purchased a phone, car charger and case from Verizon. After comparing service and prices I switched to their competitor. My car charger never worked. I tried going to several Verizon stores to get a replacement and they always use their testers to see if it works or not. The damn thing works with the testers but not in my car, nor in my rental, nor in my other car. So I walked into this Verizon store to give Verizon a try again, you know, to see if they would honor their warranty on their defective product. I walk in in talk to one of the reps and they can't find me in the system--because I switched to T-mobile--even though the charger obviously says VERIZON on it. So I asked plainly, can you help me or not? They said NO!! Whatever happened to customer service? Or the customer is always right? They could have asked their manager to see what they could do for me, nope. These kids think they're experts on corporate policy. Flat out NO! There is a reason why I switched out of Verizon. They'll happily spend $4,830,000,000 on Yahoo, but actually backing up their warranty for a defective $35 product? Makes you wonder how they "made" so much money. If I could give them a negative 5 star rating I would. STAY AWAY. I would say that these people need more training. But that might actually help them stay in business. If all you want is a simple phone service, I recommend https://ultramobile.com/ Anything but Verizon! CAN YOU HEAR ME NOW? GOOD! read more

Verizon is not the best in the west even though they say they are. Less dropped calls??? I have a Verizon work phone and I have had several dropped calls. I checked out their deal on the i-phone and will stay with ATT. Verizon wanted to much per month. read more

As a new Verizon customer I had up to this point been very impressed by their customer service. That was until I came to this corporate store in Modesto. To make a long story short I was basically told that I was to be charged a $35 restocking fee for a broken phone that was sent to my wife via Verizon online. The weird thing was when I called Verizon customer service from the store they explained to me that this was a lie and the manager could waive the fee and replace the phone with whatever phone my wife wanted. After escalating my issue from Larry to the Manager Zaya I was told by Zaya "Well bro thats up to them, I cant do it here". So I basically sat in the store for 45 min talking to all these people for nothing. Fortunately the woman from Verizon customer service was able to help me from the store as I had to call to progress my issue for I was getting no help from the staff. She was able to send my wife a new phone overnight, wave the restocking fee, and include a screen saver. I will never be back to this store again!!! Rude and not helpful AT ALL. As for the manager he needs to work on his customer service skills and remember its not about his bottom dollar its about the customer. read more

Came to the store to purchase an internet hotspot for my house in the mountains that doesn't have regular wired internet. They sold me a box and some bandwidth and I was on my way. They deal with me with value for my time and were courteous and helpful. I used the box for a weekend and realized that the carrier just didn't have enough towers in my area to make the service reliable. I took the box back to the store and they gave me a full refund. They also nullified the contract that I signed. Great customer service and I left really pleased. read more

Service is good, the only thing that's annoying is that you have to sign in so that somebody can help you even if you're buying accessories. Other than I like coming here for all of my cell phone needs. read more

Visited this store today because my phone quit working. Asked them to help me with a claim. They said they could help but I ended up having to do everything myself anyways. Told me to go home and call to make payment for the claim after I told them several times that my cell is my only phone. Turns out that they were absolutely no help at all. They don't care about people at all! They just want your money. If it wasn't such a hassle I would be at Sprint right now! read more

Negative stars!!!!!!Let me start by saying that there's a reason why I order my phones on line and not deal with people at this store. Worst customer service ever. I had issues with my brand new phone and went in trying to switch to a new one. The customer service rep said she can't help me because this is a 2nd brand new phone in 2 weeks. If I wanted her to proceed with getting a new phone she will have to ship out a "like new" phone to me and suggested that I should go to Apple Store if I want brand new phone. I had previously explained to her the issues with the phone. She proceed to tell me how to try to fix it in a very condescending way. So pissed off right now. Will never ever go here again. So mad that I want to leave Verizon all together.. read more

We switched back to Verizon after only a month of switching carriers. We had zero wait time at this store and everyone was extra nice, helpful and knowledgeable. If you can try to avoid the after work rush they did start getting busier after we arrived, but still attentive to all the customers coming in. Three days after going in to this store we even received a follow up phone call to make sure we were satisfied and if we had any questions/ concerns. Talk about customer service!!! Verizon may be cocky to some people but in my opinion they have every right to be,... They have the fastest connection on the market! I know that from experience! Thank you Verizon!!! No more dropped calls no more message fail to send alerts!!! read more

I was helped by Breanna earlier last month and I am still blown away by how knowledgeable she was about the company, and how helpful she was the entire time! So professional! read more

I was in town visiting my family & needed to get help with an issue for my phone. Raymond helped us out and was AMAZING, super knowledgeable, helpful and really friendly--deserves a raise or promotion:) Thank u so much!!! read more

Just went here last night...have had AT&T for 11 years they were great for years! However have made it difficult to upgrade phones and are more expensive than Verizon on plans. We were greeted by a very sweet girl and helped by Emmanuel, he was very professional and gave us great customer service! I'm really surprised to see all the bad reviews everyone in the store seemed very nice and I was a little reluctant to go here because of the reviews...try it out because I had a really good experience here:) We left with the exact phones we wanted and cell service is great! read more

Very unprofessional staff. The sales person sunshine (real name...wtf?) had to keep asking her manager questions. When manager helped me, sunshine and another sales person (kandace I think) were having personal conversions on the sales floor instead of helping staff. The customer service reps on the phone are way more helpful. Save the time, gas, and hassle and call instead of going into the store. read more

I purchased Verizon wireless internet in May. I have had so much trouble with dropped service and very slow response. I used to have ATT and as soon as my 2 year contract (contrap) is over I'm switching back. The Verizon representive told me the Verizon service was sooo much faster but it is not. I'm supposed to have 4G but I only have 2 bars not the 4I should have. I have called countless times for help and they are so sorry but they can not help me and then they tell me I'm in a contract and there is nothing they can do. My advice is do not! I repeat do not get Verizon wireless. read more

I went in to see about service and left with a phone, credit for an old smart phone, new products that I got with my credit and very happy! The Sales Rep, Angelica was very helpful and told me of the credit! I quickly ran home and grabbed my old phone and came back! So far service is great with Verizon!! Thank you everyone who helped me tonight! read more

I just want to add my name to those who found the service at this store to be quite satisfactory. I received very good service as I tried to find a phone for my elderly mother who recently moved into a retirement home. I had to return phones a couple times during this process and always was given courteous and helpful assistance by the staff. The last person I dealt with, Manual, who is the manager, was particularly solicitous and even waived a charge. I have been a long-time Verizon customer and just moved to Modesto. It's a relief to find a well run store. On the other hand, I found the one in Manteca to be staffed with a rude, uninformed manager and staff. read more

This is one of the best version stores. They are always nice and helpful without a long wait. They are really good at installing screen protectors to. They are seem to know the phones better than most stores . I hate the location in Sonora . read more

I am surprised this store only has 2 stars. I have been in this location numerous times and have received nothing but excellent service. I have had every phone service provider possible and verizon is not my favorite, but there customer service is number one. I always go in and ask for Manny. He is fantastic, and the only reason I stay with Verizon. He has helped me through phone upgrades, tablets, accessories and Internet options. He is extremely professional, and exactly the type of employee I search for when I recruit. I look forward to the next phone purchase as I know he will be there! Next time you go into verizon...make sure to ask for Manny! read more

Saleswoman greeted me with a yawn and said she had worked all day and was sleepy. Left me waiting up to 10 minutes three times while she went into the back for reasons she never explained. Took my order, including a case that she said was available in my preferred color. Said the iPhone and case would be delivered in 2 working days. The phone came in 7 days without the case. When I called the store I was told that case was NOT available but would be shipping to me in 3-4 days. It's been 5 days and still no case. read more

I have been a longtime customer and have always received good customer service from Verizon and today was no exception. I recently upgraded online to the iPhone 7 and not even an hour out of the box, it completely stopped working. I was incredibly frustrated, to say the least. When I walked in this store, I was immediately greeted and then someone was able to help me within five minutes. Deandre really made the process very easy and painless. He replaced the phone right there, made sure everything worked and sent me home a very appreciative customer. I hardly ever give reviews but I felt that Deandre and Verizon did such a great job and were so helpful that I should reciprocate somehow. read more

Had to reconnect my handset after nearly a year. Andy spent an hour with me getting everything dialed in. He did not let me leave the store until he made sure everything was connected, tested and back to normal. He explained the monthly services and gave me advice on how to get a discount. Really appreciated his help as I needed my phone ready to go before starting a new job. Very busy store, but well staffed and the time I spent there was very reasonable for what I needed. read more

This was by far the worst service I've ever seen at a Verizon store. Upon walking in the staff was behaving inappropriately and laughing joking around for awhile before anyone even acknowledged us. The person helping us didn't seem to have any idea what she was doing and her nails were so long she couldn't even type. When trying to start the transaction she was so busy having personal conversations with the entire staff she isn't paying any attention at all to the transaction at hand. It felt like we were interrupting her social time not that we were paying customers. Very disappointing. One star only because I have to pick at least one. read more

Great service. Had to go and exchange a car mount that I had bought from the Stockton store. The Stockton store had given me the wrong car mount (wrong model) and did not have the one for my phone. They suggested I go to the Modesto store and exchange it. When I got to the store, I was greeted by a lady who was very helpful and professional. I explained to her my situation and also, that I could not find the receipt. She informed me she could look it up in the system and that would not be a problem. She brought me to the service desk and was then helped by another lady. The process was nice and easy. All in all, I was out of there within 10 minutes. Great experience and would definitely go back. read more

Best customer service, I was there on 3/17 & 3/18/18. I upgraded and added a new line. Mo, was very helpful very detailed about my plan, he offered phone case, car charger, pretty much everything. So if you ever need good customer service ask for Mo ( the guy with the long beard) Thank you for your excellent customer service. read more

There is too long of a wait from start to finish. I dropped 800.00 on iPhones and accessories and for the first time I felt like I should not have to wait that long to give someone my money. Customer service can use improvement read more

So we came in to see what kind of deal we could get on a family plan and we were greeted by Daniel who was very nice and he knows his stuff he also hooked us up with all the promotions that applied to what we wanted thank Daniel for your great service read more

While this store is very busy, and the customer non-service people all have tablets to facilitate working with the customers, the service is horrible. It started out OK. Someone met with me a few minutes after I entered the store, took my name, and asked what I needed. When I told him I needed to switch service between two phone I had, and that I wasn't on the account as a manager, he stated there was no problem and all I would have to do was wait a bit and when someone was free to help me, we could call my husband and be placed on the account as a manger. Thirty minutes later, he finally returned and told me to call my husband and he could dial 611 and put me on the account, but it would take about 15 minutes after that before the system would recognize me, so he would be back shortly. REALLY?? He couldn't have told me that little piece of 611 information 30 minutes ago so that we would be ready to make the change? It would appear that my time is of no value, especially since I wasn't looking to purchase anything. Go to the Verizon in Riverbank - they know what customer service is!!! read more

Staff was slow, incompetent and unprofessional. There were about 10 employees and I waited nearly an hour to be helped while standing at the front counter. In the end they told me to call customer service. Larry and several other employees were poorly dressed and I decided to take my business else where. read more

I have now been a Verizon user for a year but some of my other family members have been longer users. Last year in November, I bought my iPhone 6 and we chose to do the Verizon edge plan because my other family members were on it . We were told in April, when my other family members got on the edge plan, that they could upgrade every year. However, today when I went in to upgrade 6, I was told I was not eligible to upgrade. The sales rep had failed to mention that the terms and conditions had changed. They led me to believe I had the same plan my other family members had. read more