This team is great! Store has great vibes and will help with anything you need! Hablan español también!

My wife and I switched to Verizon because of a promotion that sounded like a great deal. Unfortunately, the experience was frustrating from the beginning and ultimately cost us a significant amount of time, money, and stress. We spent more than three hours in the Verizon store getting our account set up, only to have our plan and devices activated incorrectly. We then had to make multiple trips back to the store to try to get the promised promotions and discounts applied. From the first day of service, we also had almost no usable cellular service. GPS, Spotify, Google Maps, phone calls, and other mobile services frequently wouldn't work unless we were connected to Wi-Fi. This continued for more than six weeks. We returned to the store multiple times and contacted Verizon customer service at least two dozen times. Eventually, two different Verizon supervisors told us that our best option was to port our numbers back to another carrier because they couldn't resolve the service issues. We followed their instructions because I need a reliable phone for work, and we have a 7-month-old son. Not being able to reliably reach my wife in an emergency wasn't acceptable. After leaving Verizon as instructed, we were then told the original promotion would not be honored. This resulted in AT&T billing us approximately $1,600 for our devices. After several more hours on the phone, Verizon eventually told us they would credit us for the phones so we could pay off the AT&T balance. We were told the process could take up to 60 days. Final Update -- September 30, 2026 After countless additional hours on the phone and repeated promises from different Verizon representatives, we still have not received what we were promised. We received only "fair market value" for one device. The other was a brand-new iPhone 17 Pro Max, which Verizon has repeatedly claimed they never received. However, we have receipts showing the trade-in, and an in-store Verizon representative documented on my account that Verizon received the phone. We were later told that a store employee canceled the trade-in after we had already left the store with Verizon in possession of our devices. Despite providing receipts and having account notes confirming the phone was received, we still have not received the money or promotion we were promised. This entire experience has dragged on for nearly three months and resulted in countless hours on the phone, multiple store visits, more than six weeks of unreliable service, approximately $1,600 in unexpected expenses, and the additional cost of switching to another carrier. At this point, this experience has seriously damaged my trust in Verizon. I'm considering pursuing the matter through formal channels, including potentially taking legal action, because I don't feel Verizon has held up its end of the agreement. If you're considering switching to Verizon because of a promotion, I strongly recommend reading the terms carefully and keeping every receipt, trade-in document, and record of your conversations. For us, the promotion simply wasn't worth everything we went through. read more

Think twice before switching to Verizon. We switched because Verizon promised to pay off our AT&T phones, and they failed to uphold their end of the deal due to their own mistake. They eventually claimed the payments were sent, but more than two months later, we still have not received them. Now we're facing the devastating consequences of Verizon's failure: AT&T is sending us to collections for a balance Verizon promised to cover. We did everything Verizon asked us to do, yet we're the ones being left with the financial damage and stress. What's especially upsetting is that this was completely avoidable. Verizon made the promise, made the mistake, and now we're left trying to clean up the mess. If Verizon can't honor a promotion this basic, I would seriously think twice before trusting them with your business. read more

I would never go to this store again unless I absolutely have to which I do because I'm returning the phone that they lied to me about. when I went there I found out the last time My Son went to the Verison store they totally screwed him over right after his dad died like literally a week after his dad died then I found out when I recently upgraded my phone they lied again. I specifically told the girl that I needed a phone for my upcoming international trip and I wanted to add an eSIM and she assured me I could. she lied about both things. You can't add an eSIM to a brand new phone unless it's paid in full. It's like going to a used car dealership anymore I will never buy another phone from Verizon. I will buy it from the Apple Store before I ever buy from them. They are so deceitful it's disgusting. read more

The store gets two stars because it's a step above using Verizon's online chat or phone support. At least you get a live person that pretends to be sorry they can't figure out how to honor Verizon's advertised pricing. Verizon refuses to standby their advertising, and after dealing with 11 representatives, I'm done. read more

Verizon - Item advertised - Mobile Phones Near Me - Mesa, Arizona

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I would not recommend coming to this location. Right off the bat, I walked in & explained my situation regarding a late-trade in. Was supposed to be a super quick & simple process. I introduced myself and the guy who was supposed to help was disrespectful. Wouldn't even introduce himself professionally, couldn't make eye contact, was shy for no reason, and had some low quality energy. I sincerely hope that the management team see's this review and considers reminding him about customer service. I had literally taken care of all the legwork and everything, all he had to do was pull up my account and use my notes as reference. Not a good move, thanks for wasting my time & making yourself look dumb in the process. read more

Verizon - Gave me an attitude and pulled a petty move when I told him I'd have to call Customer Service - Mobile Phones Near Me - Mesa, Arizona

The store and model is interesting. The ability to sit and find the right phone, right plan and accessories was comfortable. The options are so varied and extensive. Appreciated the ability to hear the choices. Verizon does offer a range in pricing. Disappointed not to have a case for the phone and wished I had been told earlier in the sale. Appreciate the location and easy parking. read more

Had an appointment, walked in, was greeted right away, seated right away, and helped right away. They fixed the problem I was having with a new iPhone I purchased. Excellent Customer Service. Shawn was great. read more

Have had Verizon for 16 years always have found to be dependable and just got my iPhone 17 love it

I typically go here with an appt and I haven't had to go in a lot, but I've had some phone replacements/activations in the past couple years and the store has been able to quickly help me. However, I'm not sure if I had gone in here last week with the problems I was having if they would have been resolved or not, but I am not basing this review on what ifs. Each person that I have ever had to deal with in the past couple years here have been helpful, efficient, and competent. To help reduce wait time, which could be a lot, it's best to make an appt. read more

SLOW SLOW SLOW SLOW WILL NOT HELP! POINT BLANK PERIOD! I have TIME AND TIME AND TIME AND TIME again called my dad for over phone verification at Verizon's stores ALL over the valley just fine. This prick of a lady says it's illegal to do that and won't even help! No she just doesn't know how to do her job!! Sat in Verizon for HOURS just to get my phone reset. HOURS or arguing with this RUDE a** lady.. Talking about "I was here last night and I never saw you" When I never even said last night I said last time but she's like 80 years old and probably can't hear well VERIZON HIRE BETTER read more

Verizon - Rude ass manager - Mobile Phones Near Me - Mesa, Arizona

If you come to this one be prepared these people are no help and rude they don't let you explain the issue that you're having. I worked with Frank he was absolutely rude from the moment I walked in the door at 5:30 he was more worried about closing at 6:30 his exact words are "we won't be able to complete that in an hour and half" but mind you they don't even close til 7 but okay.... from there on out he was cutting me off and not letting me explain what I was told through the Verizon support people over the phone. Frank you're rude and if you don't like your job go get another one where you don't have to be in customer care cause you suck! Raeliah read more

I walked in with questions about my bill and wanted to look at upgrading. The guy told me it was too late and he wasn't allowed to help me. What the hell? It's 6:20 on a Friday! read more

Get greeted with a nice smile yes. But customer service is the most bare minimum. Maybe driving to Tempe is more convenient. This one has no drive to try to help at all. I end up more frustrated than relieved when coming here. read more

I had a terrible experience with your employee Sam, that claimed to be a store manager. I have been a Verizon customer for less than 24 hours and am having issues with my phones not being added to my account correctly. Sam said there is nothing he can do to help and that the store that set up my account is the only store than can help in the first 30 days. He was unwilling to even look at my account or offer any assistance at all and was adamant that he couldn't help. As I sit here writing this review from the parking lot, Sam is staring at me through the window. I will be sharing this experience across all review platforms so new potential customers can steer clear of Sam. read more

Walked in to talk about possibly lower my cost. Plus have an upgrade. When I compared to my brother I'm paying close to $80 more for less than him. Person who I talked to started to brush me off saying he can't help with the bill and my brother obviously has a promotion ( he does not) so had to be the one to say can we at least look. Person I talked to just listed out item by item what I'm paying for and said what do you want to cut out?! read more

It's hard to fathom how bad Verizon customer service is. An ambitious lawyer could make a fortune pursuing a class action suit against this company for purposely overcharging people due their poor customer service platform. It leads to wildly expensive charges. I've been a customer for several decades. So I know first hand. The problem is that a lack of competition makes it difficult to find a better option. read more

I've been a Verizon customer for almost 15 years and sometimes their customer service has me ready to switch. Website offers 1 hour and same day pickup for new phone purchases, which I chose because delivery would have been a couple of days . Long story short, even though I had a confirmation email and 4 calls to Verizon corporate with reps assuring me there was no problem with the order (because this location isn't accepting phone calls and I couldn't call directly...?!), I still don't have a phone. read more

I just stopped in to pay my bill for internet service on the iPad. The first time I walked in I was greeted with a big smile and told it would be just a minute. That guy left and didn't come back. I waited a reasonable amount of time, then left to run into Kinkos next door, my real reason to be in this center, to use their monster paper cutter. Then I popped into Sprint on the other side to ask a couple questions. I came back in here where I was again greeted cheerfully except this time I was helped right away by a different rep. The young man couldn't have been more pleasant or efficient. Unlike the Verizon store near where I live in San Diego, there was no hardcore, high pressure sales pitch to fend off. Thank you guys, I appreciate just being able to take care of business and head on out. Minus one star for the guy who abandoned me and plus four for the guy who treated me like the good customer I am. read more

Verizon - Storefront. - Mobile Phones Near Me - Mesa, Arizona

I went to Verizon to exchange my broken charger. Without question David replaced the charger cord. I than question him about purchasing a vehicle cell phone mount. I bought a mount that had four different options. I went to install it myself only to fail. So I went back inside and David came outside to help me install the mount in my vehicle. I am very thankful for him taking the time to help me. read more

Verizon - CD cell phone mount - Mobile Phones Near Me - Mesa, Arizona

Great Customer Service, Sammy was great help we were greeted right away and it was fast and easy service

AVOID at all cost. I needed to get a new phone that day for my travel next day so I pop in the store to buy Apple iPhone 14. Since I haven't upgrade a phone since iPhone 8, i ask the sale rep name frank about them. His reply is didn't you research before you buy a phone? I was shocked but thought ok maybe this is how the new generation talk. I proceed buying the phone and he kept saying it's $900 no discount, I ask maybe Christmas will have special ? Don't know that's his answer, no personality rude and unpleasant. I almost walk out the store but I needed a phone. Now things get worse. I told him buying the phone can he transfer over the new phone, he said $30 fees and take few hours. After all that , I sit there waiting an hour then it show 5 more hours. I ask him this is way too long to wait. His reply that what happen when you don't backup on iCloud,. So I said I will ask my friend to help me when I get home so I do my own and ask for the refund $30 he charge to set up fees. ( by the way not all store charges the set up fees FYI) He said no and talk back so rude, I just left the store with my new phone . Pointless dealing with ppl like this. Seriously. My advised if you want Apple product just go to Apple store. They help you transfer all for free and much much nicer. This store some employee very nice but avoid this guy FRANK. In the end I went ti Apple store they help me transfer free and teach me how to operate the new phone, unlike this guy take your money and do nothing, Trust me go somewhere else for better experience. read more

Eron was so helpful! He was extremely welcoming & knowledgeable about the products. I get pretty annoying with all the questions i ask before making major purchases but he was extremely patient the whole time. If you ever visit this location you should definitely walk straight up to him for all your needs. read more

The ONLY reason we aren't leaving Verizon all together is because of Sammy and Dillon. They were angels and for them, 5 stars. Minus a star for Dustin, who was not only unhelpful, he was completely UNWILLING to offer any single solution to help us. I've never seen such a bad attitude and lack of empathy. read more

Amazing service at this location today! My apartment complex has horrible WiFi included and we are not allowed to install any routers or permanent internet, so my boyfriend and I decided to purchase a mobile hotspot for $80 a month. When we arrived, Savannah told us about an even better offer of unlimited data for only $50! Savannah and Frankie were both extremely helpful and efficient and helped us get our new internet very quickly, I really appreciate their help and would definitely recommend to others :) read more

Love this location. I walked in and out under an hour. Super helpful staff, very friendly and answered all of my questions. I was surprised how new this spot is, I'm used to older locations that are not the best. Thanks for the great service. read more

IMPORTANT MUST READ From setting up the service wrong to canceling it wrong and the worst customer service. I honestly have never dreaded having to go into as business like I did this store and to their negligence again I had to go in again today because I received a bill for 160.45 something that because my account wasn't closed properly. I received a credit of like 38 or then 3 days before the 160 was due I got the bill. I dealt with Arturo when I canceled it and a very very difficult he didn't want listen at all just kept saying I owe 11.02. He didn't want to listen when I told him what I was told activation first bill the discount for screen protector and case. Told me I was and kept saying I owed. A sup came out listen actually listened and made sense to the sup. I was willing and knew I owed a 50.00 restocking fee which would of left a credit. Told the supervisor one time and he listened and fixed he was great. When I canceled was not advised I would receive another bill for the 3 days of service I had nothing but I received a bill for 2.58 and didn't receive the credit so went back for that. A waste of time the rep gave me wrong info and got a supervisor telling me I had to call somewhere else and have it researched. I had to go back today and dreaded and Arturo didn't disappoint with his crappy customer service. Kept saying I had to wait 3 minutes to be told that I owed for the 3 days and had to call financial service waste more time bc they didn't there job right canceling it correctly. A sup with kick ass glasses came out and said I had to call them as well and kept giving different possible excused for the bill. They asked for my number to give customer finances to call me. No thank you bc I'm sure would be like everything else with them done so left and called the number. 45 minutes on the phone bc of there error but the customer service from financial services was incredible. He listened and help and the bill was fixed and I didn't owe anything. I CAN SEE WHY THE STORE IS EMPTY ALL THE TIME BECAUSE WORST SERVICE. SALES REPS NEED TO LEARN FROM FINANCIAL SERVICES AND IT MAY HAVE NORE CUSTOMER. Arturo was wrong that I owed 11.02 when canceling and wrong that I owed for the 3 days of service. Any issues I would avoid the rep as well as that store. THIS IS ONLY REGARDING THE STORE REPS NOT VERIZON AS A WHOLE! read more

Went to start my own account in Verizon. Had been in my mothers account for a while on Verizon. When i started up the account. They gave me and upgrade phone and told me it would take 800$ off for a payment on a new phone. 2 months into the contract I was paying full price for the phone and got no discounts. Took another month to get 700$ off my phone and it takes 3 years to pay off. They couldn't even give me back the original deal they gave me. This place is not well ran and I would definitely not recommend Verizon to anyone. Was a major hassle to get the promotions they told me I would get at the start. And I didn't even get everting they said they would give me. Horrible business. read more

TERRIBLE customer service. I was driving in the area and called to see if they had a particular phone I am looking for. The store was a little out of my way, so I figured to check before I drove over. A female answered the phone, I told her what phone I was looking for and she said she would check and be right back. 10 minutes later I am still on hold and getting frustrated. I actually drive to the location while on hold. When I arrive I am still about 25 minutes into the call. A young man meets me at the front to check me in. I show him that I am sitting on hold with his store and tell him what I'm looking for. This is what really pushes my button: There are 2 employees in the store, one employee outside picking up trash and one customer in the store. It is basically empty. THERE IS NO EXCUSE except they just don't care! I ask to speak to the manager and he tells me it's the female outside picking up trash (I am pretty sure she is the person that put me on hold). She comes inside and they talk in the corner for a minute. All of a sudden the phone hangs up. She never acknowledged one thing. Guess what.....they don't have the phone I need. In all I was on hold for 30 minutes to a store that was dead. Worthless. I'll reach out to the area manager, Mike, but I'm sure that won't amount to much. read more

Super slow, and the rep who helped my friend get a new phone seemed impatient because he wanted something inexpensive for the time being And not a Samsung or iPhone. She told us the cheap phones are just , "cheap and won't last"..... I bet the "Top Value" manufacturers wouldn't appreciate a sales rep saying that. She was trying to upswell instead of listening to his actual needs. He simply needed a cheap replacement Since he lost his earlier in the day. The wait was longgggg and only 2 of the 4 staff members were working. The rep then she told him there's no way to retrieve his contacts.... So I asked he what about entering his gmail onto the phone? she then told me she will give him the phone to do that. So I asked her if Verizon no longer offers that service. She then said yeah she can help him if he want. She just didn't want to be there Or she Must work off commission. That's the only reason I can think of why she wouldn't be overly helpful To us. read more

I returned a wifi device on 1/30 and was told that the number associated with the account had been cancelled and would be refunded the money on my next bill. My next bill came and I was charged again for the number and no credit had been applied. I called customer care who explained that it had not been cancelled but would help me do so. I was told I would receive a credit for the full amount paid for the device and service. Next bill came and I was only credited 1/2 of what was promised AND I was charged an additional $200 for the device as it was not returned properly. Today, I'm on the phone with customer care who says I need to get the store to fix the situation and a refund of the $300+ that we have been billed for a Verizon Store Managers failure to do their job properly. Next step Better Business Bureau .com! read more

The manager gave me prompt, effective service and was very cordial. She quickly diagnosed my problem and had a solution in place in no time! She exceeded my expectations! read more

I went to this store after making an appointment to get help with my Verizon discount. I didn't know how to submit paperwork for discount. The person I dealt with was so rude. My feelings were he didn't like dealing with an older person. I accused him of that he he got very defensive. This is not the 1st time I've been treated this way. Verizon you need to teach your employees that older people maybe technically challenged. It's not like you are being overworked because you don't let anyone in the store. read more

Not the normal Verizon experience! Maybe I caught the wrong person or something else. The person was negative about my iPhone and had no clue about it and when he tried to get someone else in the store to help they were very dismissive. I felt like my business was not of any importance! read more

It's really weird to me how management, appears to be on a power trip selling cellphones. I never seen anything like that before. Bestbuy has the same phones cheaper. read more

Last Friday we went in to just upgrade one of our phones, but walked out with 2 upgraded phones, headphones, a car mount, a Samsung watch, a small speaker, new cases for our new phones, pop sockets, and 2 wireless chargers. Frankie was our associate and he was AMAZING!! He didn't talk us into anything he just let us do our thing and helped us bundle things to make them more affordable. He spent almost 3 hours with us while we kept changing our minds and he was completely helpful with it!!! We will be coming back to this location again because of Frankie and Michelle!!! read more

Fist let me say. Customer Service is crucial! If you don't have it you fail in my book. Went in to get a new phone and sign up under my sister. Got there right around 5 and the crew that was there was great. They greeted, assisted, and followed up. I left for about 30 min to weigh costs and such. I return to the store and a whole new crew is in. I walk in talking on my phone with my sister about the game plan. I head over to the phones and am engrossed in conversation with her. Hello, we're talking money here. I end my conversation with the sis and wait around for someone to help. 2 verizon reps I see are helping others. There's one behind the counter looking busy. I actually thought she was getting ready to leave for the day since she was avoiding eye contact and scurrying around getting things in order it seemed. So I patiently wait. 4 others come into the store. Girl behind the counter runs over to them and checks them all in before me. Wth?! Completely rude since it honestly felt as if she completely ignored my presence to help them. I was no more than 2ft away from them. I confront her and she says "I did go over to you and said hi" I said "I've been here and was here before those four ppl showed up" she says "I did go over to you and said hi" as if that's all she could say. I'm not calling her a liar, but if I didn't see or hear her did it happen? I honestly think she purposely ignored me as payback. That's not how customer service works Melissa (pretty sure that was her name, she had half of it covered with a jacket) all I could see was Mel. I sat there fuming till I thought "umm what am I doing here?! I have options. I'll go where the customer service is deserving of my money" read more

Nice layout store - Matt took good care of me by adding an extra iPhone 7 for my daughter who is going to college out of state. The only reason for not 5 stars is because I had to wait for almost 45 minutes to even see Matt. Lots of employees standing around, dissapering into the back room and even one guy just standing by the register and staring at people - Ummmm maybe help somebody read more

Dustin gave us quick and efficient help with setting up my wife's new S7, and merging 2 accounts with 3 lines saving us over $100/mo. Been here 3 different times and each visit was frustration free and every person knew what they were doing. read more

Shitty customer service I tried calling and they're answering system doesn't let you speak to someone