I think this is the best location. Friendly staff and the wait is never too long but i do recommend setting an appointment. They are also one of the location that offers T mobile Tuesdays in-store free items, which I'm sad this program is going away. read more

TMobile customer service told me my home modem is fried. They offered to exchange vis ups in 3-5 days. However they also said a TMobile store may be able to exchange for me. The store would not help. Said I must wait for unit being shipped. They can sell you a new one but not help an existing customer. Weak. read more

BIG shout out to this T-Mobile store! My son and I dropped in here four nights in a row, trying to work through major issues with leaving an old family plan and creating our own. I'm used to crappy customer service that's dismissive, but these T-Mobile employees were a breath of fresh air. Every time, they were incredibly kind and super helpful, walking us through each and every step for solving our problems. Not only that, they also got us the best deals possible on a new family plan and new phones. My Samsung was FREE at an $800 value, and my son's iPhone was 50% off! We even walked out of there last night with a new internet deal that's much cheaper and efficient than our current WiFi setup. Sweet! I recommend this store, hands down. Thank you to everyone at this T-Mobile spot, and a an extra special shout out to Nate for finalizing everything for us! read more

I went to the T-Mobile store on Baseline and Dobson to find an iPhone protector for my iPhone 12, and none could be found. A young man named Nate was helping me. I decided to splurge and asked him to donate my iPhone 12 and set me up with a newer phone. He was very professional and walked me through each step. I appreciated his expertise and patience. He found a plan that fit my needs. I felt very comfortable and waited for each step to be completed. Nate assisted other customers as my new phone was being updated and checked on the progress every few minutes. When the update completed, he doubled checked each screen to ensure everything was updated and transferred correctly. Nate is an asset to T-Mobile! Please recognize him for all his great customer service!!! read more

Chaise has been involved in a somewhat complex consolidation and upgrade for our personal family communication system from the gate. This fine young man is indicative of the other members of his Team....with a Capital T! Multi lines in both I-phone and android systems. Watches, phones now; (maybe some speakers soon) insurance and physical protection for all devices. Katie closed the deal with us. Months later we are still stoked! read more

Upgraded to a newer phone, exchanged wifi gateways, excellent service today by Quan at the Signal Butte store,

Walked in while it was not busy. After about 15-20 mins we finally got greeted and checked in. One guy that was just standing around finally came over to check us in and informed us that he was only the "floor manager". The only thing I needed was to change my screen protector. We walked out because we had lunch plans and zero communication from anyone on wait time and there seemed to be zero desire from anyone in the store to help. I did not want to wait for them to potentially not have my screen protector in stock, as it happens from time to time. Another girl walked in and was not acknowledged as well. Normally wouldn't be a big deal but the lack of care was irritating. read more

There is a longtime QUALITY employee there, her name is Melinda. This lady knows her stuff, is always friendly, fast and efficient. She remembers my name when I come in, just LOVE her! read more

I rarely leave reviews about anything but when I get excellent service, I'm inclined to do so. Melinda was very attentive to my needs and was a great help on switching my family's service from AT&T and upgrading our equipment. She had all the answers and is highly recommended! read more

If you go to this location ask for Sherwin or Zach P. I can't speak for the rest. But Those guys were awesome, we had a few challenges arise and they found a solution. Always made me feel like they were there to help me & not be against me. The Best customer service I've ever had at any Phone carrier store . read more

Had the greatest pleasure of becoming a TMobile customer after 15+years with Sprint. Was taken care of by MELINDA with our purchase of 4 new Samsung S9/S9+ phones. She worked so hard to ensure that we were satisfied with our purchases and plans. No pressure BUT a lot of help with services. BRANDON , assistant manager installed our screen protectors and ensured the sensitivity setting was appropriate for our new phones. We left being thoroughly excited to start using our new phones and relationship with TMobile. Will definitely visit when we are in town from Socal. Definitely worth the drive. read more

I just tried to walk in to T-Mobile on Baseline and Dobson, before I could even get the door open I had some Karen Employee barking at me about a mask. She was incredibly rude about it,so despite her I went two doors down and bought a mask from a friendly nail salon. I went back, this other guy politely opened the door and thankfully another amazing guy helped me out. Booooo to that older (50+ white lady, pushing 60 for sure). There's a nice way to handle customers, the other dudes were spectacular. I give 5 stars to the two helpful gentleman and 0 to that Debbie downer old lady who needs to relax. Stress is not healthy at her age. Thanks again to the other two helpful guys working on 6/8/2020 around 6:15pm. read more

Worse customer service I have ever seen. The local store and the home office both are terrible. Stick with Verizon or anyone else.

Horrible experience switching from Sprint to T-mobile using my old iphone 5. I recently bought an iphone 7, and wanted to give my mom the iphone 5 since I will no longer be using it. I wanted to verify that my old sprint iphone would be able to work on the T-Mobile network, so I decided to visit this store on a Saturday. I was informed by the sales associate it would work, even going to an extent of switching his sim onto my old phone to verify. I then asked him a question of why the carrier name is not appearing on the top of the carrier, he replied back saying the phone needed to be unlocked and to call Sprint to unlock the phone. I then just needed to buy a micro SIM card for the phone to work. Nonchalantly, I took his word for it and went on my day. Fast forward to today, I go back to the T-Mobile with my mom to buy the SIM card and was informed that a Sprint phone will not work on a T-Mobile network. This was after I paid $21.34 for the SIM card. I then informed them of the sales associate that told me the phone will work. Since I just bought the SIM card, and the phone was not compatible, I proceeded to ask for a refund. The lady sales associate informed it was not possible since the SIM was already activated. I found that answer unreasonable as the old SIM card on my mom's phone was working fine, and would only be practical of refunding my money. The manager stepped in, and was able to issue me the refund that was rightfully mine. Overall, experience was terrible resulting in my mom switching plans to Sprint at a lower rate. This specific store is filled with uninformed sales associate that need to be better educated in compatible phones, and desirable customer service. read more

After being promised delivery of my iPhone xs max on the release date, sure enough my phone came in 5 days late. The manager, Martin, was incredibly rude to a customer of 10+ years and was completely unwilling to hear my dissatisfaction of the entire ordeal. He did not even take his ear buds out to listen to my concerns. read more

The other day we came in to get a family plan set up. We needed 4 phones and a new plan. Jonathan helped us set everything up, and answered every question we had. The entire process took about 1-2 hours but in the end we got all our phones, a new plan, cases, and screen protectors for a really good deal! Thank you Jonathan for helping us navigate the mobile plan waters! read more

We had an amazing experience upgrading a couple phones tonight. We were blessed to be helped by Martin, the store manager. He was so patient with all our questions . My husbands main concern was not losing his texts from his dad who passed away in March. Going from a 5 se to an iPhone 8 we weren't sure it would happen. Well, Martin worked on it until it did happen! My husband was so appreciative and we were all emotional. I'd recommend this T-Mobile to anyone looking to upgrade! read more

I have had an alarm app on my phone forever but the last couple days it hasn't been going off and when I check it it says it was disabled due to another app on my phone. I went through all the faq on the app waited another day and again it didnt go off. I couldn't figure it out why it was being disabled I thought I will go into the store they might know. Walked in a blond girl greeted me i explained my situation she shrugged said the typical customer service response of "I can see how that would be frustrating " then told me to remove the app and just use the one that came with my phone. Ummm....thanks? read more

Horrible services, representatives that work there are so rude. I wait for 40 minutes and can't even get my issue resolved.

This place is my go to TMobile location. All the employees are very helpful and helped me switch from Verizon. Also, what's up with the sick pink truck they have parked outside some days. Last time they hooked me up with exclusive truck deals can't wait to see it again. Thanks again fam read more

Whenever we go to this location we regret it. The service we receive is subpar. One of the rudest things an employee can do is be in the middle of ringing you up and start helping another customer. This has happened twice here. This current time I just needed to pay a bill but apparently they don't know how long the wait will be...it already had been a long wait. It was so long of a wait another customer who was there before me left saying very loudly "I'm going to Verizon!" before they ever got assistance. This location makes me want too switch companies as well. The lady who appears to be the one in charge here has no idea what she is doing. I feel bad for the other workers who do attempt to help you but can't because of her. Hopefully, they get new management in there fast! I've also heard multiple workers exclaim to customers about the phone they are selling "we are all out" or "this is our last one". Really? Are you that low in stock? How is this location even still in business. Makes you wonder! read more

I switched over to T-Mobile from sprint .. Stopped at this location because it happened to be close to where I was. Regret going to this location. The customer service was very unpleasant. The gentleman almost seemed like he didn't know what he was doing.. I felt overcharged. He didn't transfer over all of my pictures .. Said that they would eventually be on the phone.. But they never showed up. He was so eager to erase the items off my old phone be .. Almost like he didn't wanna keep looking into why things didn't transfer over. I was in the store for almost two hours, never asked if I wanted water.. If I wanted to take a seat .. Or if I wanted a case or some type of accessory. There was so many complications during this process that I thought I was going to be given great customer service and be taken care of. Nope. Thanks. read more

Came there yesterday to pick up the phone that the warrantee exchange that I had, provided. First off, to Ashley, who sold me the warrantee exchange plan--Thank You!! I might have gnash Ed my teeth a bit when you first mentioned it as an option, but it was completely worth it. Now, to Sherina, who helped me transfer info from old to new phone was very personable, efficient, and expedient. She has one of the best engaging work personalities, and also helped make my day. She even helped others in their exchanges, easily multitasking, all while.she was helping me.Definitely an asset to to keep close to the business.Great job, ladies! read more

The online call in was horrible. I been a customer for quite a few years. But never once experience a bad situation like mine. I order a Ipad online. And realize the wrong delivery address was interned. Since I moved not so long ago. I called in. The guy cancel that order and made a new order. Not so bad. But two days later I got a email saying my item was shipped. But it was still the old address. I didn't want to put for an item that I'm not gonna own. Called in and the problems began. Spent over an hour trying to find a way to not have that item shipped to my old address. She told me how she emailed her manager. Insure me things gonna be okay. And I told her I didn't want to process a third order. Since this wasn't my fault. The previous guy told me he fixed it. She told me I get a email from the manager telling me they order me a new iPad. So I waited the enter weekend and nothing. I called in and found out they have to wait until the ipad gets back from ups and process to order me another one. What drove me crazy. I didn't hear anything back from them when they told me they gonna fix it. Second. The first person who I originally called in was suppose to cancel it and make a new order wirh the correct address. I end up giving up on getting an iPad. I don't see the point. I don't recommend T-Mobile. And to call in it's like an hour wait to call in now. read more

The customer service I received from the staff here was surprisingly great! Unfortunately they didn't know what to do to fix my phone. Naturally they tried to get me to upgrade to a new phone and renew my contract but I really didn't want to do that. It ended up being the battery causing problems with my current phone and not one of the three staff members I dealt with had considered that possibility. read more

Upgraded to the new iPhone XS today. Store was busy but I still got great service. Adil was awesome and the manager Martin helped with the transfer. Great staff and love my new phone! read more

Went here today to upgrade to the iPhone 6 and was super impressed. Sherina was accommodating and soo friendly! She made the process soo easy. The store was very clean and organized and staff was great considering the rude customers they probably deal with on a daily basis (I witnessed one while there). Highly recommend this location to anyone in the Mesa area!! read more

I had a charger cable short and burn out. The cable itself is now useless, as is my 12V USB adapter, and the 12V system in my car. The guy told me that since the cable is so old (5 months. 5 MONTHS) they won't be able to exchange it and since it's not in working condition it wouldn't be covered anyway. ...why would I exchange a cable in working condition? Perhaps he misspoke? Maybe they do it on purpose? No sympathy, just a $55 sales pitch. No proration, nothing. Not the greatest interaction (they won't even talk to me because I'm not the account holder), not the greatest customer service, substandard mobile service. I would recommend going anywhere else. read more