Stay clear of the girl employee, she seemed very unknowledgeable in what she was selling. Trying to upsell sh*t and sell something to me I don't even need. Very incompetent and unprofessional girl employee. The guy employee was knowledgeable and helpful though, so I give 2 stars. I guess guys know more about technology than girls. Ain't that the truth! Go to a REAL VERIZON STORE not an "authorized retailer" like here. read more

I want to validate Anthoiny Uribe for being knowledgeable and helpful. He sold me a phone I knew nothing about and all his reasons were valid. I've been to this store many times over the years and I find them generally helpful and competent. read more

While going in to see why my boyfriends phone couldn't download pictures, Chris was so helpful, I thought I would see if he could remove a security code I accidently put on my phone, when another Verizon store in the area said I would have to call IT services because I have insurance they can walk me through removing it! Chris removed it before I even finished explaining what the other store had told me. He also saved me $ on my bill. Friendly, knowledgeable & professional. We won't go to any other store! read more

Great customer service! Mike was very helpful in finding me a phone for my business that would suit my needs they switched over my contacts to my new phone for Free. Very happy and I will be back to upgrade my personal phone. I highly recommend them !! read more

I wish I could give 0 stars. Don't come here just go to corporate and prevent extra fees like phone set up fee of $20 when any monkey can set up their own phones. My girlfriend and I were there to get the new iPhones and there's this guys "Sal" who would be better as a security guard, he was no help at all, we were there for hours upon hours trying to understand our payments and our bills before we signed up and he just looked at us instead of helping us understand. Also my friend almost didn't get her discount if it wasn't because the manager intervened and said she actually applied for it, also misspelled her last name. The guy was giving me a headache just looking at his incompetence until finally someone else helped us. But don't even bother, these guys are only out to get your money and try to make their commission, they told us that we "HAD" to have the protection plan for our phones it was obligatory, called Verizon company and they said it was NOT obligatory only suggested. They told us the plan was going to be $60 and it was a lie, I basically had to spend all this time on the phone correcting all the mistakes they made that was making our bill super high. They could care less if your bill ends up being $1,000 a month, all they care is to get you. They are not straight about fees. I wish I read the reviews before I went there. Lesson learnt. read more

I went in to change my phone, Ani Carol is the best! She was patient, and quick. I was having some problems remembering account information and she was so helpful in offering different solutions to solve the issue. She made me feel comfortable and took the time to answer all the questions I had for the new phone. Very satisfied. read more

Go see Christopher -- he's the most helpful, honest person in the business. I've been to other locations where associates tried to scam me by signing me up for things without my knowledge. He not only helped me get everything in order, he stayed late to explain it all to me. Great place, easy parking, good deals! read more

I usually go to the actual Verizon Wireless store in Glendale but it's gotten really busy lately. Anyway the store rep Jessica here at GoWireless was so knowledgable and helpful. I plan to always come to this store so Jessica can help me. Thank you! read more

My wife and I had the pleasure of working with Marlon. Not only did Marlon get everything we wanted and lower our bills, he helped us upgrade our Verizon phones and gave us advice on everything we needed to do. He is awesome and would recommend him. It also seems that the other people that works there really knows what they are doing. Would definitely go back there again. read more

Excellent customer service. Extremely happy with Anthony Uribe, he's very professional

Thank you Christopher for your excellent service and patience. After losing my iPhone, I was grateful to know the money I'd spent on monthly insurance with Asurion was going to be money well spent. I placed a claim at 5 PM on a Thursday and received my replacement iPhone at 2 PM the following day. What a relief!!! I immediately went to my local Verizon store in La Crescenta, knowing I would receive the assistance I needed to set up my new phone. Christopher did everything for me to have my phone up and running. He went the extra mile and with great patience provided a discount on my phone cover and screen protector. I have always experienced great service from all the reps in the La Crescenta store that have come to my rescue on more than one occasion. read more

These guys are great! I came in here to buy a new phone and three very helpful staff members help me through these somewhat painful transition from my old phone to my new phone. They made it impossible task only a pretty difficult task and with their expert help we got through it! Thanks guys! read more

I recently returned from a trip quick out of the country and my iPhone stopped working upon return, it would not connect to cellular, it would only connect to wi-fi. Christopher checked the settings on the phone, all were correct, a diagnostic test was performed and it was recommended he do a factory reset. Christopher took the time to help me back up everything in my phone and did the factory reset. Once reset he restarted the phone and checked to make sure all my info - apps were still on my phone. So far the phone is working a'ok. It's unknown what caused the malfunction. Christopher and his co-workers are very patient, knowledgeable and very nice. When I need a new phone or accessories I will be returning to their store. Thank you Christopher ! read more

These guys are great! Took my iPhone 5S in a few months ago to switch to an 8 Plus - easy peasy. The store is small, but the staff is cheerful, friendly and super efficient, and it's quiet - not a zoo like some bigger places. I also liked that they weren't pushing product, just being helpful (Marlon especially, though the others seem similar). So a few weeks ago I brought in a friend to whom I was giving the old 5S. They wiped it, set him up, explained the new plan, etc. - all at no charge, since he was already a Verizon customer, and they treated him as though he was a king even though he wasn't buying a phone. This is my go-to place from now on, and I'm happy to recommend it! read more

I've been to this store twice in the last week and received really great service. The staff is Knowledgeable but even more importantly, they were patient and kind. Jeff Cissell worked with me to fix the horrible nightmare of problems I went through by purchasing iPhones at Costco. All handled with such great service that I feel really good now about switching from ATT to Verizon. Thank you Jeff and staff! read more

So let me just say Ryan earned his pay the day I walked in to get new phones for my daughter and myself. Not only once did I go in, but wasn't happy with our first choice of phone so went back to trade those in for two more new ones a week later. Ryan was patient and extremely helpful. He went above and beyond and it was a relief to have someone willing to set up two sets of phones. This store has such a good vibe and everyone is so welcoming. I would highly recommend this store and Ryan when looking for your next phone. Shout out to Mike too. Really great people. read more

I love it! . Thank you so much for such great service.Ilove my apple watch and phone package !

I went in to this store a few months ago when my iPhone 5 was destroyed. I was helped by a very nice young lady named Jessica. She was extremely helpful and knowledgable and helped me with choosing a new phone and a case that was perfect for my needs...waterproof drop proof, life proof lol. She also helped me find the portable speaker I was looking for and was able to offer a great program that saved me money on all of the accessories I bought. Definitely a great experience and will definitely go back in the future. Thanks Jessica! read more

My situation was a nightmare for me before I went in and Nick took care of me! I will never order a phone online again. Nick was very patient, and for the first time EVER I got really hooked up with the right phone and accessories:) I went in frustrated and wanting to cry, and left so happy and excited. I will be going there whenever I need help. And thank you Anthony! You were awesome too! read more

went in a week ago after getting my new iPhone7 and they wanted to charge me $20 to transfer my info. what a rip off considering other stores do not charge, plus once the guy found out I was not buying anything he stopped helping me. bad service stay away as it seems they are only nice when you buy. read more

I came by to ask for help resolving an issue with my phone. Mike was wonderful. He spent quite a bit of time going over all the options with me. I was very happy! read more

My phone died but Patrick made a bad situation so much better. He went out of his way to find me the perfect phone with all sorts of unexpected extras! I highly recommend him to anyone in the market for a new cell phone. read more

Honestly to be straight forward this is probably the worst service I experienced. Considering myself a pretty patient guy compared to most individuals I still found myself disliking this location of Verizon. The story is I called the store asking simple questions about my current contract and about new phone deals. The worker seemed cool at first but I realized that she had a horrible attitude. Instead of answering any of my questions she just tried to shut me up by trying to ignore the questions. She also did this in the most sarcastic annoyed way she can present herself. She had no info on anything although these were simple things I later found online and to top it off her lazy responses to everything was just sad. I don't know maybe she was having a bad day but all I'm saying is I had a much better time going to the Verizon closer to Tujunga read more

We have been loyal customers at this store for at least eight years. I just had great service from Marlon Gutierrez who solved and explained all my issues. We always are greeted by a knowledgeable associate who doesn't oversell products, knows how to fix all of our issues, and answers any and all questions we may have about our phones. Here's a comparison to the service you will receive in the Glendale Galleria Verizon store: My husband and I went to that store because it was too late to visit our GoWireless store last Friday. I was having an issue with my phone and the rep there told me they were "only a mall store", so he wouldn't help at all or even make a single suggestion. He did offer the use of their phone to call Verizon customer service but stated (with a chuckle) that I could expect to be on the phone for 45-60 minutes. The store was empty and the two visible salespeople were standing around talking. My husband needed a new phone, but I refused to do it at the Galleria Verizon. They lost our business. Go to our local GoWireless to purchase phones, change plans, and get good sound advice!! read more

We have been going g to this store for a long time a few times per month it could not be any better the people are great friendly and very helpful my wife and other girls in my family go there for tech support and new products and are never treated with anything but respect unlike every other 3rd world cell store on foothill Blvd Chris and Mike outstanding in their personal attention given to every customer read more

Anthony's customer service skills are excellent. I came in confused about my new phone plan. I might add that I was previously at another store, earlier in the day. I left not knowing what my new plan was. The customer service rep. said, you'll get a text which will explain everything. Horrible skills. Not taking the time to educate her customer, who was standing in front of her. Got home, looked at my text, was appalled Verizon was charging me triple. I was being pro rated. Headed into another office, and met Anthony. He was surprised as well. He got customer service on the phone & we had a chat. Still not 100% happy with Verizon, however, that has nothing to do with Anthony. Anthony, you rock! read more

These guys went above and beyond when my friend and I came in looking for a simple sim card. Riley D helped us out with every question and concern we had. Highly Recommended. read more

Maybe these guys are good at selling phones, I don't know. But I've gone into the store three times with questions about my 2-year-old phone, and the people I've spoken with (a different one every time) were entirely clueless about not only how to fix the problem or find the answer, but also how to even go about looking for an answer. This, after waiting 15-20 minutes each time. I don't know how Verizon trains its employees, but these guys can't even help with email issues, voice mail, and notifications about missed calls. That's pretty basic stuff, but they act like my phone is so ancient that nobody on earth could possibly figure it out (it's a Samsung Galaxy S4, very common). I'd go somewhere else if I were you. read more

Anthony went above and beyond to help us. My sons phone suddenly just went out and it is crucial that he has it for the work he does. Anthony handled multiple issue for us and we found him to be very knowledgeable on product,services and operation of the various phones. read more

I have frequented this business several times in the last year and each time have been impressed with the service and the knowledge of the staff. Yesterday was my last visit and Brandon helped me fix a SIM failure with my iPhone quickly and easily. I am not the most tech savvy person around (wrong generation), but each time I have gone in for questions about my phone or Verizon account they have taken care of me with both courtesy and professionalism. Thanks again, guys! read more

Customer service is stellar! Chris has the "patience of Job", and the knowledge of Einstein!

Erik was very helpful. He is the best helper I ever had, spending time to solve my problem. I highly thank him for his assistance.

Stopped in to talk with manager Mike about options for phone use in Mexico. I had thought I would get a SIM card there and switch back when I returned. He explained several options I hadn't thought of and told me of Verizon's new "Travel Pass" features, which is the best fit for my needs. He's very knowledgeable. Of the several stores I've visited, this is the one I go back to. Thanks, Mike. read more

Chris and Anthony help to make this the Caltech of Verizon stores for me. They are knowledgeable, personable, patient, and they don't give you the "are you kidding me?" eye-roll attitude of many Verizon associates who make it abundantly clear that they can't BELIEVE you don't have/don't want the latest, most expensive bells and whistles. When I buy a new phone later this year, I'll be buying it here, from them. read more