Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

They sell phones but don't trust them if they tell you it's unlocked ... Don't be fooled check your…read moreimei online before purchasing and if you buy a phone and something happens after the 30 day return period they won't help you afterward! Negative 5 stars!

Professional! Gotta used phone that looked practically brand new for Cheap! You should check them…read moreout if your looking for a phone without breaking ur pocket!

Rude staff Way too expensive and they are not willing to…read morehelp you with what you need, they will overprice everything

Oh yeah man I got excellent service from Jay today. He looked at my phone on which the screen was…read moredead and in a few minutes he took care of it. I truly appreciate the timeliness with which he took care of the problem. Highly recommend this store!

This particular store is amazing to walk into. The workers are so thoughtful, kind and will…read moredefinitely take care of your needs. They are so friendly, just like going home! I will definitely be giving cox my business.

LOTS. Cox wasn't a good network for us, they kept failing in many ways, the receivers, the…read moremaintenance, and so on, we had them for a few years, we quit Cox and joined another network, we're much happier these days.

David Giles of DLK IT SOLUTIONS provided prompt professional "In-Home" service to my iPhone 6S;…read morethereby terminating the spiderweb viewing option forever. The repair cost was very competitive, and there was even an on-line $5.00 off coupon (on Yelp) for any repair (e.g., iPhone, iPad, iPod, MacBook, Game Consoles, and Micro Soldering). That being said, I highly recommend giving DLK IT SOLUTIONS a visit or call, if you'd prefer to schedule an In-Home appointment. Your convenience and total satisfaction is their desire, and I must say THEY DELIVERED!

Wows iPhone is just like new. Dave came to my house on a Friday, with all the traffic to fix my…read morephone. I really appreciate the effort and workmanship provided. Highly recommended this company for your IT needs.

Worse service by far. Manager told me don't buy accessories from T-mobile because they won't stand…read morebehind them. Got those expensive Meta Ray Ban glasses from them and they stopped working during the warranty period. Ray ban says go to Lens Crafters to swap them out. Lens crafters says you have to get the frame from the place of purchase first. T-mobile says "We don't care. It's been more than 14 days so we can't help you". So now I have expensive smart glasses that don't work, are under warranty and big business is dropping the ball on me.

Had a wonderful experience there thanks to Zoe. Zoe was super patient and knowledgeable. She was a…read moretremendous help as we dealt with some administrative challenges with our plan. She proficiently explained the pros and cons of the new plans available to us as well as the new phone choices. Zoe was a joy to work with and is an asset for this T Mobile store.

My experience is with the Hampton Store located inside of Wal-Mart. I took my computer in for…read morerepair and they kept it for a week without finding the problem after the week they told me it was the motherboard and it would cost 185.50 to be repaired and that my 35.00 diagnostic would be deducted from the total. I had to pay a 70.00 dollar deposit for them to order the motherboard. Yesterday I got a call from them stating that the computer did not work with the new mother board and my money would be refunded however he quickly changed that and said that the 35.00 diagnostic fee was non-refundable. Since they could not diagnose the problem I feel like all of my money should be refunded. A very dissatisfied customer I took my computer to a different shop yesterday late in the afternoon and they called me today and told me that my computer needed RAM and the cost is 60.00. The computer has been repaired. I told this to Jeff who said that he was the Hampton store manager and he still refuses to refund my 35.00

So thankful that this place is shutting down! It's an absolute scam. I got my iPhone fixed here,…read morethey broke it, Charged me & then tried to charge me again for their service to fix the damages that THEY broke! Of course I refused and took it to another company to fix it, they told me that whoever broke my phone took my apple products within my phone and replaced it with broken non apple products. I was furious and now hearing that this company is shutting down makes me smile. I am just very happy that no one else can get scammed the way I did!

Weird I thought I…read morealready posted this: My family and I received outstanding service at the store! Becca helped us navigate the phone selection and multitude of accessories for us. She went far beyond our expectations and thank her and the store.

My significant other busted his phone, so we got a loaner from a friend until his new phone arrives…read more(which he bought online). He popped in this store to get the loaner phone set up, and he said he was acknowledged and seen right away, and it took about 30 min to get the loaner phone switched on. Excellent service!

They have friendly customer service and a wide variety of quality groceries at reasonable prices.read more

The service has really gone down. Rude clerks and lack of follow up by managers. It's not a wonder…read morewhy sales are plummeting.