Tried to turn in my trade in. He Would not help me reset my iPhone, told me to call Apple and…read moredidn't give me any other information. ‍

Well I can report that we had excellent service at this store. Becca was superb and took the time…read moreto explain the new services and what new accessories we would need for the new products. Kudos!

This particular store is amazing to walk into. The workers are so thoughtful, kind and will…read moredefinitely take care of your needs. They are so friendly, just like going home! I will definitely be giving cox my business.

LOTS. Cox wasn't a good network for us, they kept failing in many ways, the receivers, the…read moremaintenance, and so on, we had them for a few years, we quit Cox and joined another network, we're much happier these days.

Worse service by far. Manager told me don't buy accessories from T-mobile because they won't stand…read morebehind them. Got those expensive Meta Ray Ban glasses from them and they stopped working during the warranty period. Ray ban says go to Lens Crafters to swap them out. Lens crafters says you have to get the frame from the place of purchase first. T-mobile says "We don't care. It's been more than 14 days so we can't help you". So now I have expensive smart glasses that don't work, are under warranty and big business is dropping the ball on me.

Had a wonderful experience there thanks to Zoe. Zoe was super patient and knowledgeable. She was a…read moretremendous help as we dealt with some administrative challenges with our plan. She proficiently explained the pros and cons of the new plans available to us as well as the new phone choices. Zoe was a joy to work with and is an asset for this T Mobile store.

Weird I thought I…read morealready posted this: My family and I received outstanding service at the store! Becca helped us navigate the phone selection and multitude of accessories for us. She went far beyond our expectations and thank her and the store.

My significant other busted his phone, so we got a loaner from a friend until his new phone arrives…read more(which he bought online). He popped in this store to get the loaner phone set up, and he said he was acknowledged and seen right away, and it took about 30 min to get the loaner phone switched on. Excellent service!

They sold the phone I had bought and said "nothing I can do because I sold it". WORST customer…read moreservice and they will steal your stuff for commission. Fire Valarie as she was so rude and unapologetic, knowing full well my order secured that phone and it was paid for. I will never visit this site and will urge everyone I know to stay away from your store. Absolutely despicable behavior

After hours and hours on the phone with 1800 verizon customer service my husband and I went to the…read moreVerizon store in hopes that they would be able to help sort out major issues with our phone order and new service. Upon arrival we were helped by Taja little did she know her whole day would be consumed by helping us :) sorry Taja :) Online customer service lets say jacked some stuff up majorly and Taja spent a total of four plus hours with us helping us try and revolve all the issues. During that time Taja displayed patience of A saint! Its hard when you have customers that are aggravated due to someone online not doing there job correctly. Taja displayed empathy, kindness and relatability all key components to customer service relations. She did not complain when she and other associates had to stay late as we were on the phone with customer service for over four four hours . They have a great team at this location not only did Taja display outstanding customer relations Buddy also showed empathy and kindness towards our crazy chain of events and issues These associates deserve to be recognized for outstanding customer relations going over beyond ! I would give them a raise as its very hard to find people with problem solving skills and great customer service skill set. The manager I do apologize for forgetting his name he also encouraged his team and displayed great customer relations. Kudos to this team!!! I am thankful for the positive interaction of this team and assistance to help us resolve issues that beyond their control. Now where is my award for longest phone call in verizon customer service history 8 plus hours with customer support ! :) Tim and Caroline Sullivan

DISH is moving more and more channels to streaming services. We decided to cut the plug. When…read moretrying to cancel service, my wife was told, we had multiple credits on our account. Funny, these credits never appeared on a billing statement. She was also told she could lower our bill from $160 a month to $120 a month for the same service. Why weren't we proactively informed of these 'credits' and the offer of a lower price. What douchebags these people are. And now, they offer cellular service. In my world, you take care of your faithful customers first. This man and his wife should be shunned. No, I am not Amish, but it seems appropriate here. I feel sorry for others who don't have strong streaming services. Our deal with Verizon will save us about $200/month. If you can, dump Dish. They are definitely not on your side. As a final kicker, they will charge us $25 for a shipping box to get their equipment back. And, no, we cannot use the account credits to offset those charges. DISH SUCKS.

Horrible customer service. Incompetent chat reps and techs…read more. Via Satellite doing business as Dish Network out of Front Royal VA is a major culprit. First technician to my house was so stoned he could hardly function. The last one arrived with his butt crack showing, left his trash at my house and complained that the 'lady down the street' gave him a bad review! I thought the service follow up interviews were confidential!! Service where I lived before was excellent. This area contractor has left me completely disillusioned with DISH and highly regretting my unbreakable contract!

Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

the lady that answered the phone was so freaking rude and there's constantly outages.read more

Well I only visited here for about 5 minutes…read more My babe was lucky enough to win tickets from one of their online contests. Therefore, I had to come here to pick up the winnings. From the Monitor Merrimac tunnel it's about 5 minutes away. The drive from Chesapeake Square Mall wasn't that bad. Seemingly, there was no traffic around the 3pm hour on a Wednesday. The office was not hard to find at all. It's walking distance from interstate 664. There wasn't any security block I had to pass before walking into the office. I expected to be "buzzed" in, but I guess they have an open door policy. Trustworthy people I assume! Soon as you walk in there is a conference size table for 8 or more. And a television set on the station Sky 4 TV! I was greeted by someone immediately. She was friendly and the wait wasn't long at all to claim the winnings. If my babe came to pick up the tickets, they would have requested to take his picture and post it for all to see. But because I picked up the tickets, my photo wasn't snapped. This locally owned TV Station plays a lot of local events which is awesome!! Alongside the local events, it also airs The Family Guy and other family oriented programming. Seems like a quiet office and they are always hosting contests on Facebook and Instagram. Happy winning :)

This is the only locally owned TV station covering all of Hampton Roads. Nice variety of somewhat…read moreolder sitcoms and interesting weekend movies. Their big contribution is the way they cover many of the community happenings that other "local" stations don't. Like the ODU Basketball games, The Oceana Air Show, Christmas Parades, etc. It's nice to see a small, caring privately owned company still getting by in this economy.