The AT&T retail store in Hampton near Coliseum and Peninsula Town centre... is the WORST!!!! The customer service is sorely lacking. The personal struggles show in their demeanor and lack of communication with the sustainers. It is disgusting the lack of professionalism and common customer courtesy is lacking! It's always under staffed. The music is too loud for them to hear the customer giving them information, they forget to check customers in increasing the wait time for those walking in...it's poorly managed ....i do not recommend going to the retail store is you can do it online...PATHETIC read more

I've been to this location before and everyone's usually friendly. Today when I came in here to do an early upgrade I just felt like everyone's attitude was as if they did not want to be at work today. Even another customer got frustrated with another tech and walked out while I was there. Josh the gentleman who ended up helping me. After being here for several minutes and receiving short responses, and nothing being explained, I almost left and went to Costco. When I voiced this Josh and the store manager sat there and badmouthed Costco and how I would come right back and end up spending more money if I did that almost like a scare tactic. I decided to just go ahead and stay to get a new phone which I was told I was being "allowed" an early upgrade not as that was my right as a customer who has 5 lines with AT&T. The phone I selected was out of stock and I was suggested a more expensive bigger phone. When I asked, did anyone else in the area have the phone in stock that I wanted, the response I got was "we would not tell you anyways if they did" then it was explained to me it was because money would be walking out of their store and out of his pocket. I did have a lot of issues with my Apple ID password as I could not remember it. I felt like I was being pressured into trying to buy my phone as the only option because I could not erase my old phone which was mentioned to be several hundred dollars. I told him I had an iPad at home and I would try to go reset it on that device and I would be right back. Josh was fine with that as I even offered to leave personal belongings at the store so they knew I was coming right back even though they have all my personal information on my account already. When I return back to the store I could just tell I was being looked at funny as if I was a problem customer and had been the talk of the store while I was gone. When I was about to leave, Josh confirmed that as he told me, his manager had an issue with me, leaving to reset my password. I guess he had a talk with Josh while I was gone about me leaving and not erasing my phone that I should have bought that phone. If the store manager is going to be that money hungry, he needs to find another profession because trying to scare females into purchasing more things and spending more money is ridiculous and uncomfortable. I will never return to this location and will go further out of my way to go to a different location from now on. Thank you Josh for doing the best you could today even though you have a leader setting crappy examples like you do. read more

The guy flat out lied and could not activate my phone from T-mobile. It seems the ATT loves to blame other carriers for their foul ups. My phone no sim restrictions. Nothing worse are liars or people who claim they know what they are during but don't. read more

This store lacks customer service. Avoid at all costs. I had an issue that was the fault of two AT&T representatives via chat. I went into this store for assistance, but was met with a dismissive employee named Anthony and an even more dismissive and unapologetic manager named Jermaine. I asked Jermaine to call corporate for clarification and assistance to resolve my issue. He refused. He said I could call and dialed the phone for me. Great! Nothing like getting in queue on a Friday evening. I was on the phone for literally over 50 minutes with corporate and was blessed to be assistance by M. M. (I won't type her name). She listened to me, apologized and saw that the error was in fact, the fault of AT&T's agents. She apologized profusely for their error and the poor customer service I received at the retailer. She advised me on what steps she would take to rectify my situation, while continuing to apologize. I had to leave the physical store without my phone that I paid for, but MM advised me that I would be refunded and able to re-order the phone within a few days. She showed compassion. She actually cares about customers. If you're wondering if the retail employees apologized to me for their lack of customer service, assistance or compassion, the answer is NO. I'll be making a formal complaint with corporate, along with a note of Judy s for the professionalism of MM. If I stay with AT&T, I will not be returning to this store. Jermaine, you should be ashamed of yourself treating a customer of over 10 years this way. Especially with so much competition in the wireless market. read more

I walked in two people in front of me, waited 30 minutes, no one even acknowledged any of us. Finally left, no sign in sheet, no one to greet customers. Poorly run store, and not what I have come to expect from AT&T stores. read more

Although I was waiting for quite a while once a representative met with me I was very satisfied with her customer service. Kira was so attentive, knowledgeable, humorous, honest and friendly. She explained my options with patience. I felt like I could ask as many questions as I wanted without feeling rushed (and maybe that's why the wait was kind of long because they focus on the customer they are with). Whenever I go back I plan to call ahead to make sure she is working that day. Great customer service is soooo refreshing ! Thanks Kira for making an annoying chore, tolerable; even pleasant :) read more

this specific location lacks good customer service skills. they must not have been trained at all on how? they don't even acknowledge their customers walking in the door; not even a "welcome in". read more

I would give them a Negative 10 if they had it. THE WORST!! Two employees in the whole store. I've been waiting an Hour and I am next in line. I'm still waiting. I'll probably be sitting here another 30 minutes before I get any service. If I don't get any help in the next 10 minutes I'm switching Carriers!! DO NOT WASTE YOUR TIME GOING TO THIS STORE!!!! I've already seen a bunch of customers come and go because of the poor service!!! read more

Customer service, if you could call it that was terrible. The store was understaffed and they didn't acknowledge people outside of the person they were assisting at all. The employees locked the door at 6:30 to "keep from getting too busy." even though the store closes at 9PM! Every part of dealing with AT&T was infuriating during our 2 week stint. Worst company I have ever dealt with! read more

Terrible service never did anyone even notice us. There was not even a sign in sheet. Waited 20 minutes then walked out.