Great to work with. We were returning an older model WIFI 6 which was shipped to our house for us…read moreto install.

Had cox now spectrum - can't log into fox to paid for items. Customer service answered after 45…read moreminutes on hold - then transferred my without addressing problem . No way to provide feedback otherwise - time to shop for a different provider!

We have paid for Signature Service for over 3 years now and we still cannot pick up wifi 10 feet…read moreaway in another room. The cost of this service is outrageous compared to what we are getting for this price.

It's been a month and my cable is still not working properly. Three phone calls and my son still…read moredoesn't have cable in his room. Staff is horrible and they keep telling me the part is in the mail. Apparently the mail in Elizabeth city takes 20 + days. It is country, but I believe time warner cable is full of it. They definitely didn't have a problem mailing me a bill.

Give us cable and internet please none of us have it there is no reason to cut off cable and…read moreinternet hurricane Matthew is just a category 1 hurricane

Before I begin this review let me start off by saying that this review is based solely on my…read moreopinion and my opinion alone!. I previously had a bad experience on line with their customer service trying to order a new iPhone along with some accessories! For some reason they couldn't get my orders right on my accessories so I decided to cancel the order.( I had my phone ordered on a separate order ) I clearly stated to the representative that I ONLY wanted to cancel the order with the accessories and she agreed to it by repeating it back to me TWICE, but yet she still ended up canceling my phone order too and I wouldn't had known until my wife suggested we call them and have them resend the order correctly and that's when the next customer service representative stated my phone order was canceled as well. I was pissed!!.. because the previous representative said she had it taken care of but obviously she had no clue what she was doing. So after being told about the previous screw up my wife and I asked to speak to a supervisor and we were put on hold for at least 20 minutes until we finally realized we were hung up on. So to try and make a long story short my customer service experience over the phone along with on line service has been a nightmare so I'm glad I was able to go into the store and get the service I needed!.

This place is crap. They did an early upgrade and completely screwed it up. Wasted a whole day.read more

They only want to sell to you but they couldn't seem to help me with any problems i was havingread more

I went there after my daughter told me about a promotion they were having and had the best…read moreexperience. My husband and I returned the next day and asked for the same rep, Lydia--she really is the best. We had a couple of hiccups and could only get one phone processed that night, so I brought my trade-in back the next day, thinking it was all taken care of, but it wasn't. I called Lydia again a few days later, and she personally resolved all the issues I was having and answered every question I had. She treated me with respect and kindness that I'll never forget. We've been Verizon customers for well over 20 years, and because of her, we'll continue to be part of the Verizon family.

awesome service & priced fairly. he did amazing work & was very fast, book with him! :)read more

Arranged for an install, got a day set up. Never got a message or call to sset up a time. Pretty…read moremuch ghosted. Just a waste of time. I understand being busy, but leaving someone hanging is not good business.