I had gone to their location - Verizon store at English Creek NJ - to return an item I had…read morepurchased online from Verizon Online - they claim to accept items purchased online from Verizon for refund. Item was returned to a customer service agent at Verizon store in their dress code and the gentleman informed me the order would be refunded immediately showing me record on their device. This was on January 13, 2022. Post that I went next day and prior to that had called Verizon Customer Service as to verify if the order refund note was in their system. Not seeing the item I had requested Verizon to put a note that I had attempted to return this over the phone. Subsequently when I went to the store next day to verify I was shown on their system that refund was in process, not being able to match the order number to what a lady customer agent was showing to me, I left without even thinking of this point calling them in few days again to verify which 7 days the order would be refunded in, business or regular. This as the lady agent had told me that it will take 7 days for the refund to be processed. I was told that it could take up to 2 to 3 weeks as per their finance department, as well the fact that cheque was issued to form of payment/bank I had used. I went to the store this once again on January 24, 2022 and they told me that refund should be issued within 3 to 5 days and when asked to verify the return the customer service agent verified it, but they said they can not give me a printed receipt. The mistake I had made was that I did not ask them from the receipt first time I retuned the item. If it was not for the $100 to $150 that I had spent behind the device I would have switched to AT&T. It does hurt when you associate with a company which issued you your first phone number when you immigrated to this country as in the United States and they are the ones who give you this kind of a shaft.

If you want to BUY something, fine. If you want something repaired for fixed ? This is a dice…read moreroll. They don't actually want to work if they are not selling you something. I have had a few issues with my phone. First was a battery issue and their only response after looking at my phone for a minute was to remove some of the battery saver programs. Then when I had issues with the phone restarting and not progressing past the splash screen when restarting they blamed it on moisture. They just checked the moisture mark. They didn't check for moisture damage. And when they confirmed I had insurance they gave me a packet and told me to call my insurance to pay the $99.00 deductible to have it replaced. That way they could go back to the conversation they were having instead of actually doing work. What makes it worse is the store manager was the one who gave me the shove off. I know it is just Verizon being Verizon, but can someone with a work ethic work in customer service please ?

I have visited this store several times for equipment upgrades and such over the past few years…read more Recently started mobile service which I also did in the store. The place is clean, comfortable and the staff is always very kind. Sometimes the wait is a little longer than expected, but they do seem well staffed.

I recently spoke with a representative who informed me that switching my service would only add a…read more$50 tax/fee. However, when I logged into my account after getting home, I discovered completely different charges: $28 to remove/discontinue the old service Additional fees that brought my total new bill to $174 This is significantly higher than the $130 monthly amount I agreed to. I feel I was given inaccurate information during our conversation, and these unexpected charges were never explained. Additionally, as a 77-year-old customer who has been with Xfinity for many years, I'm very disappointed that the bill keeps increasing every year and that there is still no senior discount available. Because of these ongoing issues and today's experience, I am seriously considering switching to Verizon. I would appreciate it if someone could review my account, explain these charges in detail, remove any incorrect fees, and honor the pricing I was originally quoted.

After 11 days with no internet service, which mean no TV steaming, no laptop use, and no home…read moresecurity service, Earthlink finally sent me a replacement router While the new routerdoes connect to the internet, the service is spotty, often cutting out causing buffering issues and intermittent service dsruptions. I am waiting on a call back from Earthlink but am not holding my breath. In the time it took me to write this, internet service has cut out two times. In the mean time, Verizon called to et me know that they are offering wireless internet service in my area. (My internet just currently out again, and again (4 times total in a couple of minutes). Their router will be arriving on Monday as FedX won't deliver on the weekend. If the Verizon router provides better service, I WILL be canceling Earthlink. Hopefully this post goes through.

I can't believe your offering someone a better deal when you stuck me in a $112.00 a month phone…read morebill...I was on government funded fone and paid nothing and my first bill was to be $98.00 that was $40 activation and bill. No then it went to 112.00 then 132.00 , then 151.00! While I had Verizon watching this happen but couldn't explain why, and then my Jan 29tj date moved to 20th! And its still there and bill is still $131.00! It's sad when you took advantage of someone that's on a monthly low income living..I'm also a senior Verizon did me wrong I can't pay 130.00 and hey I told her someone messed up because im to be on 55.00 plan and to be honest I was signing up with straight talk. It's Verizon but 25.00 a month. So nobody is getting my fone after you shut me off. I figure there goes my credit so why not keep the fone to? Your fucking my credit up and I'm trying to move! Nice. Thanks Verizon. DO NOT SIGN UP WITH THESE GUYS MY experience sucked

Not shocked by all the negative reviews this place has. I came in to try and do an upgrade on my…read morephone. When I called in, they said they could do it and that I would qualify for it. When I showed up, it was a completely different story. I assume they say whatever they can to get you in the door. Again not shocked by the other reviewers.

got to watch with this particular store. people behind the counter will tell you everything. they…read morelower your price but you don't find out till after you leave that they took away features that you had for years. I had prime video taken away from me which I had three for 20 years and now I come to find out they took away storage. brand new phone and I have no room for pictures. bunch of scammers at this store. go to a real MetroPCS by T-Mobile. not this private owner.

From the owner: Switch today & enjoy America's largest 5G network.read more

My go to store for batteries and light bulbs. Best quality and prices. Great service and…read moreconvenient location.

these people are crooks! After installing a new battery for over $100, they said the circuit board…read morewas bad. They should have told us that before we spent the $100. They don't give refunds. I would never trust this store.

The Hamilton Twp and galloway t-mobile always Provide…read moreoutstanding customer and support services. The staff always friendly and patient

I took a plan that they were advertising and said the prices will never go up. After two years,…read moretheir word was no good anymore. They raise my price twice believe what they say about their programs that the prices never go up it's faults advertising.

EHT T-MOBILE IS OUTSTANDING....the staff were wonderful and…read morepatient..... Don't waste your time at the Absecon store...they are horrible.

service was horrible ! We signed in and waited more than 30 minutes and then they took someone else…read morewho just walked in the door! When I politely said " excuse me " he said don't worry we ´re gonna take care of you! I don't think so. We left feeling disappointed and disrespected.

Come to this store( T mobile in Hamilton Mall) if you want to get SCAMMED! Yep, you read that…read moreright. I came to this store in November of 2022 to purchase a phone and a watch as a Christmas gift. I decided I also wanted to upgrade my phone. I Andre, who I assumed was the manager of the store during this time told me I had to pay the $50 I owed on my Iphone in order to purchase a new phone which I did. I was then told he would buy my phone back from me so I would see a credit on my bill. Mistake I did was not ask how much of a credit since I just wanted a new phone. A few weeks later, I received my first bill which was a lot more than I was told it would be so I went back to Andre. I then realize I had no credit on my bill. This is when he said he forgot to credit my account for the phone and forgot to put it in the system but not to worry because he would fix it. At this point, I decided to purchase a watch for my husband. I brought a 2nd iPhone to trade for the watch as I did not want to pay full price. He again, told me he would credit my account and the watch will be free. In addition, they had added 3 protection plans to my account which was charging me $30 a month in addition to my bill, I was then told by Jose that they removed it... Nope, Jose instead issued me a credit of $20 and told me that was them removing the fee from the account. Fast forward to early Feb... I do not see the bill reflecting the credits for my TWO iphones so I go into the store. I was told by the current Manager Jose that Andre is no longer at the store and that he can't really help me much as Andre did "his own thing". He told me he would call me back and never did. I went to the store he wasn't there, I called 3 more times and threaten to leave a review and email corporate since no one would help me or credit my account let alone return my phone. Finally, After calling Jose a few times, he tells me Andre says he only owes me $100 total for TWO IPHONES! Please do not come to this store! They lie, and manipulate the system to get commission while screwing over the customer! Yes, it was my mistake for assuming they were honest and not asking how much was my credit. Now im out 2 phones.

I wish I could give 0 stars. We went in with an issue on a new purchased phone and instantly…read morereceived looks and nobody was interested in helping us. It was a very uncomfortable position to be in. All they are concerned with is sales and making commission. The staff is extremely unprofessional and the management is even worse. As soon as someone came in to purchase a few lines Daniel would walk right up to them, however we are already T Mobile customers and he didnt pay any attention to us. I would never recommend this store and we won't ever go back. They give T mobile a bad name.

Ironically, the "phone company" reached out to "touch me" the other day asking for a review of…read more"their" services as if this new phone was purchased through one of their outlets when truthfully their only role was in turning on the phone. If I was to rate the phone company the big V would teeter towards a 1 star rating but this experience wasn't with the phone company but BEST BUY! An experience that was excellent every step of the way! It was the darkening of the phone screen amidst these troubled times that led to a search of BEST BUY's website for options, which revealed an amazing deal on a very popular Samsung cell phone. Price does matter and knowing that we could make the "Best Buy" with a one time payment rather than a phone company contract with its multiple pages was truly an incentive towards making the purchase. BEST BUY's appointment system during these troubled times worked perfectly, There were several time options to meet with a representative and their system allows for comments so I said we'd be there a few minutes before noon. When we arrived we were greeted with a smile (Behind the mask but you could sense a smile. Do you find yourselves discovering smiles through twinkling eyes and speech patters since we've been masked? I do. Anyhow back to the review.) and the young lady said 'Dave, our representative will be right with you." We were then told to stand in a safe space while waiting for the BEST BUY staff person. There were no 'busy signals' during this phone purchase just clear communication. We were invited back to the phone sales desk and very quickly the new phone was being unwrapped. But, what mattered was the sales representative's inside comments about the phone and patience in answering questions. At one point she went to get the "right" answer to a question from a supervisor. Smooth easy and everything completed within an hour. They didn't have the desired cell phone case but that was ordered and will arrive this week with no shipping charge. GREAT SERVICE! CLEAN and SAFE ENVIRONMENT (Everyone masked with social distance maintained!)! And, a price that didn't leave any question about making the buy! BEST BUY THANKS ...

BEWARE!!! Do not buy from this store. I bought an 85"…read moreHisense TV that was supposed to get free installation and Haul away the same day it was delivered. The delivery guys dropped it off today and said we don't install nor did they take away the old TV. Called customer service and they are telling me this TV doesn't come with free install, I have a picture saved on my phone that was online for this TV that says free install and haul away. The sales guy said it was free and supposedly set up my install for 10/06 but obviously didn't do it. WORST experience ever for buying a new TV. Go somewhere else