I have visited this store several times for equipment upgrades and such over the past few years…read more Recently started mobile service which I also did in the store. The place is clean, comfortable and the staff is always very kind. Sometimes the wait is a little longer than expected, but they do seem well staffed.

I recently spoke with a representative who informed me that switching my service would only add a…read more$50 tax/fee. However, when I logged into my account after getting home, I discovered completely different charges: $28 to remove/discontinue the old service Additional fees that brought my total new bill to $174 This is significantly higher than the $130 monthly amount I agreed to. I feel I was given inaccurate information during our conversation, and these unexpected charges were never explained. Additionally, as a 77-year-old customer who has been with Xfinity for many years, I'm very disappointed that the bill keeps increasing every year and that there is still no senior discount available. Because of these ongoing issues and today's experience, I am seriously considering switching to Verizon. I would appreciate it if someone could review my account, explain these charges in detail, remove any incorrect fees, and honor the pricing I was originally quoted.

After 11 days with no internet service, which mean no TV steaming, no laptop use, and no home…read moresecurity service, Earthlink finally sent me a replacement router While the new routerdoes connect to the internet, the service is spotty, often cutting out causing buffering issues and intermittent service dsruptions. I am waiting on a call back from Earthlink but am not holding my breath. In the time it took me to write this, internet service has cut out two times. In the mean time, Verizon called to et me know that they are offering wireless internet service in my area. (My internet just currently out again, and again (4 times total in a couple of minutes). Their router will be arriving on Monday as FedX won't deliver on the weekend. If the Verizon router provides better service, I WILL be canceling Earthlink. Hopefully this post goes through.

I can't believe your offering someone a better deal when you stuck me in a $112.00 a month phone…read morebill...I was on government funded fone and paid nothing and my first bill was to be $98.00 that was $40 activation and bill. No then it went to 112.00 then 132.00 , then 151.00! While I had Verizon watching this happen but couldn't explain why, and then my Jan 29tj date moved to 20th! And its still there and bill is still $131.00! It's sad when you took advantage of someone that's on a monthly low income living..I'm also a senior Verizon did me wrong I can't pay 130.00 and hey I told her someone messed up because im to be on 55.00 plan and to be honest I was signing up with straight talk. It's Verizon but 25.00 a month. So nobody is getting my fone after you shut me off. I figure there goes my credit so why not keep the fone to? Your fucking my credit up and I'm trying to move! Nice. Thanks Verizon. DO NOT SIGN UP WITH THESE GUYS MY experience sucked

Not shocked by all the negative reviews this place has. I came in to try and do an upgrade on my…read morephone. When I called in, they said they could do it and that I would qualify for it. When I showed up, it was a completely different story. I assume they say whatever they can to get you in the door. Again not shocked by the other reviewers.

Went to the store to buy a phone. Said they would give me the same rate I had. Bought a phone.Left…read morethe store and overnight the phone was turned off. Try to use it in the morning and it wouldn't dial out and it wouldn't text out. When I try to call somebody they said I owe them money and I could pay them. Went back to the store at 11:00 a.m. when they opened and they told me they switched to contract on me and there's nothing they can do about it. Took away my prime video that I had free for years. Lying fucks. Done with them.

From the owner: Switch today & enjoy America's largest 5G network.read more

My go to store for batteries and light bulbs. Best quality and prices. Great service and…read moreconvenient location.

these people are crooks! After installing a new battery for over $100, they said the circuit board…read morewas bad. They should have told us that before we spent the $100. They don't give refunds. I would never trust this store.

I took a plan that they were advertising and said the prices will never go up. After two years,…read moretheir word was no good anymore. They raise my price twice believe what they say about their programs that the prices never go up it's faults advertising.

Terrible customer service...., Do yourself a favor and find a different store. Not really a lot…read moremore I can say about it without keeping this post family friendly

the employees were very impolite. the manager while greeting us sat and did not even look up when…read moresaying can i help you. we explained our tech issue and the employee said.. just erase stuff off your phone.. like what?! terrible experience!

Went into renew my phone and get a new one. Asked if I would have the same plan. Girl flat out lied…read moreto me. First of all the phone was turned off for 24 hours because of screw up she did. So I had to wait to 11:00 a.m. the next morning when he opened. That's when she told me they changed the plan. I asked for specifically for my plan changes she said no. They took away my Amazon prime which was free. I've been with them over 25 years. And that was one of the perks. Then the way I paid the phone bill monthly there was no service charge. Now there's a $5 charge or I have to go to a store. They can kiss my ass. Liars and connivers. Third rate cell phone company. I lose service when there's trees overhead. I am done with them. Going to a reputable company soon. Bastards!

Come to this store( T mobile in Hamilton Mall) if you want to get SCAMMED! Yep, you read that…read moreright. I came to this store in November of 2022 to purchase a phone and a watch as a Christmas gift. I decided I also wanted to upgrade my phone. I Andre, who I assumed was the manager of the store during this time told me I had to pay the $50 I owed on my Iphone in order to purchase a new phone which I did. I was then told he would buy my phone back from me so I would see a credit on my bill. Mistake I did was not ask how much of a credit since I just wanted a new phone. A few weeks later, I received my first bill which was a lot more than I was told it would be so I went back to Andre. I then realize I had no credit on my bill. This is when he said he forgot to credit my account for the phone and forgot to put it in the system but not to worry because he would fix it. At this point, I decided to purchase a watch for my husband. I brought a 2nd iPhone to trade for the watch as I did not want to pay full price. He again, told me he would credit my account and the watch will be free. In addition, they had added 3 protection plans to my account which was charging me $30 a month in addition to my bill, I was then told by Jose that they removed it... Nope, Jose instead issued me a credit of $20 and told me that was them removing the fee from the account. Fast forward to early Feb... I do not see the bill reflecting the credits for my TWO iphones so I go into the store. I was told by the current Manager Jose that Andre is no longer at the store and that he can't really help me much as Andre did "his own thing". He told me he would call me back and never did. I went to the store he wasn't there, I called 3 more times and threaten to leave a review and email corporate since no one would help me or credit my account let alone return my phone. Finally, After calling Jose a few times, he tells me Andre says he only owes me $100 total for TWO IPHONES! Please do not come to this store! They lie, and manipulate the system to get commission while screwing over the customer! Yes, it was my mistake for assuming they were honest and not asking how much was my credit. Now im out 2 phones.

I wish I could give 0 stars. We went in with an issue on a new purchased phone and instantly…read morereceived looks and nobody was interested in helping us. It was a very uncomfortable position to be in. All they are concerned with is sales and making commission. The staff is extremely unprofessional and the management is even worse. As soon as someone came in to purchase a few lines Daniel would walk right up to them, however we are already T Mobile customers and he didnt pay any attention to us. I would never recommend this store and we won't ever go back. They give T mobile a bad name.