I had gone to their location - Verizon store at English Creek NJ - to return an item I had purchased online from Verizon Online - they claim to accept items purchased online from Verizon for refund. Item was returned to a customer service agent at Verizon store in their dress code and the gentleman informed me the order would be refunded immediately showing me record on their device. This was on January 13, 2022. Post that I went next day and prior to that had called Verizon Customer Service as to verify if the order refund note was in their system. Not seeing the item I had requested Verizon to put a note that I had attempted to return this over the phone. Subsequently when I went to the store next day to verify I was shown on their system that refund was in process, not being able to match the order number to what a lady customer agent was showing to me, I left without even thinking of this point calling them in few days again to verify which 7 days the order would be refunded in, business or regular. This as the lady agent had told me that it will take 7 days for the refund to be processed. I was told that it could take up to 2 to 3 weeks as per their finance department, as well the fact that cheque was issued to form of payment/bank I had used. I went to the store this once again on January 24, 2022 and they told me that refund should be issued within 3 to 5 days and when asked to verify the return the customer service agent verified it, but they said they can not give me a printed receipt. The mistake I had made was that I did not ask them from the receipt first time I retuned the item. If it was not for the $100 to $150 that I had spent behind the device I would have switched to AT&T. It does hurt when you associate with a company which issued you your first phone number when you immigrated to this country as in the United States and they are the ones who give you this kind of a shaft. read more
