1. Verizon Authorized Retailer, TCC

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Galloway, NJ

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Verizon Authorized Retailer, TCC

3.0 (4 reviews)
Open • 11:00 am - 6:00 pm

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Verizon Fios

Verizon Fios

(18 reviews)

After my original review, I found some other reviews and one included the email for the CEO of…read moreFios. I thought it couldn't possibly work but I wrote to the email anyway. The next day I received a call from the head of customer relations out of NYC. She was more than understanding of the issues I was having and first offered to waive my cancellation fee. I told her if she could provide a solution to my original problem of being promised a router for the upgraded speed at no charge, I would prefer that since it was where all my frustrations had started. I was weary if that was the right move considering I had been lied to and manipulated on every phone call prior to this one. However, I was pleasantly surprised when she followed through with resolving the issue and continued to follow up with me several times and made sure that I was happy with how things were resolved. I am very satisfied that my complaint was heard and solved, however it would have been much easier to not have been manipulated from the beginning. I guess they expected me to give up and when I didn't, I got to the right people so I was provided a resolution. Now that I have the new router and faster speed, all is working well.

HORRIBLE!!! They promised me a new customer rate so i wouldnt cancel my service, charged me that…read morerate for 2 months and then went right back to charging me full price on the third month! When i called they refused to honor it and i cancelled my service after 7 years of being with them.... I am truly DISGUSTED with you VERIZON FIOS!!! HORRIBLE TO THEIR LOYAL CUSTOMERS!

Verizon Authorized Retailer, TCC - mobilephones - Updated October 2026

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