Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

They got the battery that was needed, unfortunately it didn't work. They notified me that there was…read morea delay. They got the new battery, installed and called to let me know that it was ready. All in all...great service! Would recommen.

SCAMMERS / FRAUD STAY AWAY! Sales people are the worst sell on lies and are incompetent. "Free…read morephones" are nothing but LIES! Stay away they are weak and probably have the worst customer service in the industry.

Went to Verizon school today spoke to someone by the name of Larry at least that's what he said…read more I'm an older lady sometimes explain to me. He had no except to be rude. Slam one phone down to tell me it wasn't even charged. He was a no help will never go back there again Directly Verizon.

at first, I was skeptical reading the one star reviews, but after I went there, I got my phone…read morefixed within 20 minutes.( very busy when I went in). i was treated with an insane customer service. I don't write reviews often but I was actually blown away on how good I was treated. I called multiple shops in my area and was quoted double . I rolled the dice n took a Shot at Lola tech. IM DAMN GLAD I DID! the only spot I will take my phone from here on out!

This place is a scam!! We came to Atlantic City to enjoy our first vacation together for our…read morebirthdays ( may 1 & may 8 ). Only for my boyfriend to lose his phone in the Ocean Casino Resort in the casino on 5/9/24. The Phone was placed In lost mode so it could only contact one person. The next morning 5/10/24 I received a phone call from his number saying that they had his phone and they wanted $400 for it but wouldn't tell us the location. Once on the phone I tracked the phone to Lola's Tech. Upon arrival, the guy that welcomed me was the same person that contacted me on the phone earlier . I recognized his voice . He denied everything. But I'm not stupid!! I contacted the police and an investigation is getting done. Long story short I still don't have his phone and this place needs to shut down !!! I can only imagine how many more victims there are from cell Phone thefts in Atlantic city New Jersey!? It's a whole ring just taking advantage of good people just trying to enjoy a good time

If I could give this establishment, zero stars are minus stars I definitely would. I was on the…read morephone with tech-support for two hours two days ago. They told me to go into the store show them that my phone was not broken or cracked, and they would start the process of replacing it. I repeatedly asked them if they were certain it would be free because I did not have insurance. They assured me it was I went into the Verizon store Manahawkin yesterday and had the worst customer experience of my life. They told me they could not do anything for me. They could've replaced the phone. They didn't know why they told me to come in here and then they walked away and left me in the store with no one on the floor. I was appalled. A young woman came out, and I asked her where her manager was she handed and hard long story short. She finally told me her manager would be back, told me his name and then "so why do you want to know? He's not going to do anything for you" I explained the problem that I had and I said I was hoping that a manager would be able to help. She was unnecessarily rude. When I called back later in the afternoon and spoke to the manager, he didn't want to tell me the names of the people that I spoke to at the time I was on the phone with Verizon Customer Service supervisor and she was supposed to be writing up a report. The manager finally gave me the young lady's name, but didn't offer any reasonable explanation for the treatment. I asked Customer Service to be escalated to the executive department because I really thought they should know what happened. Apparently they say they cannot do that. They're really sad part about the whole thing is that they could have up charged me to a new phone easily went to Apple turns out there's nothing wrong with my phone. It's Verizon network that's all screwed up. Needless to say after over 20 years with Verizon. I am going to a different carrier.

Liars scammers and criminals work there only care about making a commission will try to swindle you…read moreinto adding lines you don't need but if you have an issue they have zero desire to help because there's no commission!

I'm compelled to relate my experience at the T-Moble store in Manahawkin NJ. Rarely does one deal…read morewith product misrepresentation, unethical business practice and condescending customer service. The notable highlights of my week dealing with this business beginning February 7. The store manager sold me a phone but said I had to take a free apple as well. She failed to disclose watch line charges of $26 per month, telling me it was free. Without my permission or knowledge added premium insurance to my phone. When my bill increase $50 she told me it was due to mid month plan changes. T-Mobile said the increase was due to the unscrupulously added fees. T-Mobile told me to return the watch. Your manager told me restocking was $75 however T-Mobile said it should be $20. When prompted to speak with T-Mobile the manager ran into a closet and said she was in a meeting. Initially smiling and pleasant, when caught in the lies her attitude was rude and condescending. The company T-Mobile team always provides outstanding service however you really need to review 3rd party performance which as you can see is abysmal.

This location by far is the absolute worst. There used to be a wonderful crew there but they've all…read morebeen relocated to new locations and I'm so sorry that that happened because what is going on at that store now is terrible. I was there to upgrade my phone and my daughter's phone and the so-called manager claimed that she could save me a bunch of money but by doing that she made me lose some of my services and also told me that I had to take two tablets which I would never use. After investigating the new plan, I did switch back to the old plan and returned the tablets to the store and she told me that I was making a mistake. I also asked her when I got my daughter's phone, who is away at school so I will be bringing it to her to complete her transfer, if it was the exact same storage and she told me yes only to find out that it was not and the hoops we had to go through to get the correct phone sent to us was insane. If you need someone that is knowledgeable to complete any business at T-Mobile, I would suggest not going to the one in Manahawkin.

I would definitely NOT recommend this store and in fact, would give a zero rating if it was an…read moreoption. The sales person, who wouldn't even tell me his name, had an attitude from the moment I walked in the door despite the fact that I was the only customer. He was unable/unwilling to assist me and outright rude. I wanted to purchase a new phone and after 2 visits, left without one. There was an issue with the account which he only exacerbated and could offer no solution. After my second visit, he refused to even provide me with a customer service number so I could see if I could get the account 'unstuck.' The following day, I went to the Victra Verizon store in Toms River where the problem was resolved by a compassionate, knowledgeable sales person. Within 30 minutes, I had a new phone. If you need a new phone, I would highly recommend making the drive off the island!

The kids that helped me in the store were great! However I need to speak with the manager and it…read moreseems the guy never shows up. I guess he splits time between another location. I wanted to return a product and was told "don't worry if you can't get here in the 30 day return window, it's ok we will still take it back". I go after the 30 days and was told they can't take it back but they will talk to the manager. 2nd time I go back and I am told the manager will refund me and he will call me. No call. 3rd time I go back and they take my number again. No call. I reach out today and I'm told too much time has passed and they won't refund me. Maybe if the manager showed up I could've gotten this wrapped up sooner. Terrible customer experience.

As per usual my BOi Leo & Co. SAVED me and this is NOT the first time. My CraZYyyyyy Ex hacked into…read moreall of my personal technology and at the 1,2,3 the boyz from the hood ( ???) honestly and swiftly handled it !! ( I have gotten many of a phone fixed by them at ridiculously reasonable prices BtW!!!) And what about that amazing fish tank !!!!!! I'm just floored by how sweet and empathetic they are every single time honestly. You don't get this type of service anywhere else and at these prices. I don't know these kids and I'm not affiliated with this business and as you can SEE from my past reviews I ALWAYS come in impartial and I tell it like it. I am TRULY impressed with how young and hardworking every single employee is in this store and thoroughly taken aback by what leadership skills Leo shows at such a young age . Keep It Up guys !!!!

My wife shattered her iPhone 17 screen, even with an OtterBox defender case on it. Brought it in…read moreand they replaced the screen and now the phone says the replacement screen is from a lost/stolen phone. Took it back they replaced with another screen that also says from someone else's phone and isn't compatible. He told me he has now ordered one directly from Apple however it's seven weeks later and I still don't have a properly working phone. Store no longer answering their phone or responding to messages. I have filed a charge back with my credit card company and I am filing a complaint with NJ Consumer Affairs. I should have read all the complaints on Yelp before using this place. Avoid at all costs!!!