I have visited this store several times for equipment upgrades and such over the past few years…read more Recently started mobile service which I also did in the store. The place is clean, comfortable and the staff is always very kind. Sometimes the wait is a little longer than expected, but they do seem well staffed.

I recently spoke with a representative who informed me that switching my service would only add a…read more$50 tax/fee. However, when I logged into my account after getting home, I discovered completely different charges: $28 to remove/discontinue the old service Additional fees that brought my total new bill to $174 This is significantly higher than the $130 monthly amount I agreed to. I feel I was given inaccurate information during our conversation, and these unexpected charges were never explained. Additionally, as a 77-year-old customer who has been with Xfinity for many years, I'm very disappointed that the bill keeps increasing every year and that there is still no senior discount available. Because of these ongoing issues and today's experience, I am seriously considering switching to Verizon. I would appreciate it if someone could review my account, explain these charges in detail, remove any incorrect fees, and honor the pricing I was originally quoted.

My wife and I went to the xfinity store by shop rite in Somers Point this afternoon to exchange a…read morebroken TV remote. We walked into the store and a technician named Will took care of the entire exchange politely and professionally in less than two minutes. I'm pleased to have an xfinity store closer to me than Mays Landing that is organized and we'll run.

Quick background, my Samsung 20 Note Ultra went black on me Saturday morning. After repeated…read moreattempts to recover it, seeing via my Samsung watch, it was still working but no screen, I tried to find a Samsung repair facility, but to no avail. I was going to head up to the Mays Landing store, where I have done all of mu comcast business in the past, but my wife told me there was a new site in Somers Point, and they were open until 8PM. I went to the new store and was greeted immediately by Alex and Brian. Alex chose to take care of my business, and we proceeded to purchase a new Samsung 24 FE. Alex was very courteous and helpful and we went through the process. My credit card was charged for the initial amount and he was in the process of transferring info from my Note 9, which I thought would be better than nothing. While this was going on, the manager, Gary, sat back at his desk engrossed in something other than any business in front of him. Then, he got up, while we were in the middle for the transfer and started discussing the sale with Alex. Suddenly, now Gary is pointing out that Alex did something all wrong, and in low tone, chewing Alex out in front of me. Then, he told Alex he would have to redo the sale because Alex was supposedly trying to use a promotion that did not fit the sale. He was not kind, and I felt had no business having that type of discussion in front of a customer. As things proceeded, Alex went back to Gary's desk, they had long discussions during which I heard that he had to redo the sale by cancelling the one he had just done, and that phone would have to be sent back to corp. I also heard Gary say to Alex, that I was going to lose my phone number on top of not getting a phone, and made it a point to Alex that this was ALL on HIM. Meanwhile, Gary went into the back and came out an announced that there no more 24 FE's in stock. So, I am hearing all this and expecting Alex or Gary to do something to salvage the sale. I asked Gary if he could put me in another phone for the same price $27 / month, or even up to $30 / month, thinking that's what I would do in this situation. Then to my dismay, Gary said he could not do that, he did not even make a counter-offer! I responded questioning why he could not discount another phone, and Gary again stated that he couldn't do that, since the prices are set at "corp". Astonished, I said, "I am surprised that you can lie like that right to my face, when I can point out at least 5 examples of the price being altered as part of another deal." Alex did offer to order the phone, I would have it in a few days, but I declined. Frustrated, I turned around, told Alex I didn't feel it was his fault, and left. Then, remembering Gary said I might lose my number which I have had for more that 20 years, I went back into the store and asked if I was going to lose my number, and Gary said no. That was two hours of my life that I wasn't getting back and was a complete waste of time (CWOT). Totally disappointed and astonished at the poor people handling and customer service, I went home. Then I decided to go the Mays Landing site. When I arrived at that store, I noted it was 6 pm, and they close at 7 pm. The first person I ran into, I asked if they could get me into a new phone in under an hour, and that man said 'No problem" and directed my to Yani. She was very pleasant and courteous, I skipped any transfer since Yani explained to me I could do it myself via Google, and she was able to get through the sale and process in 35 minutes... (measuring from walking in the door to walking out). It was the opposite of Somers Point, and when I looked at the amount, it was the same pricing (24FE) as it was at Somers Point. I don't know what the "sale issue" was since nothing was different when it hit the credit card. I apologize for the length, but there is a bit more you should know. I have worked for McDonald's since 1970. My positions included starting the Training Department in the Philly region, being the first HR manager, an Area Supervisor in Philly, along with stores in Bucks and Montgomery Counties, a Franchise Business Consultant, and since 1984, the Director of Operations for Traa Family McDonalds in Atlantic and Cape May counties. I retired as Director in 2017, but still work two days a week available for consultation, paying invoices, and establishing the monthly P&L's for the company along with some IT administration. Simply stated I have responded to thousands of customer complaints, many of which required follow-up training to managers who handled situations poorly. That being said, I feel strongly that your manager, Gary, is clueless on customer service, clueless on how to handle employees, particularly in front of a customer, and is a liability to your business. Unless he is some family member of the owner, he should find other employment. Final Score: Somers Point Xfinity ZERO, Mays Landing Xfinity 100, with special re

I wasn't sure if my TV was able to be fixed or not and with the current sales I wanted to make a…read moredecision quickly. I called around to several places, but The Good Guys were the only one to provide me with FREE feedback. If the time comes that I need to have anything repaired, I will contact them first!

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

He was so very communicative and knowledgeable on the box. He also helps after the installation…read morewith any questions or concerns and has YouTube videos for almost every scenario. Recommended him to family and several also purchased. Way cheaper than cable and other streaming services. Huge selection of shows and movies.

Absolutely the WORST!!! Changed to Version signed up for promotional deal which kept getting things…read moretaken off it when they kept calling us before installing, when you talk to these people on the phone they don't even work for Verizon. Biggest mistake I ever made concerning television not to mention the thousands I spent getting new phones also in a package! DO NOT GO FOR THEIR PROMOS!! Really poorest service I ever had even though customer service nowadays sucks anyway.

HORRIBLE!!! They promised me a new customer rate so i wouldnt cancel my service, charged me that…read morerate for 2 months and then went right back to charging me full price on the third month! When i called they refused to honor it and i cancelled my service after 7 years of being with them.... I am truly DISGUSTED with you VERIZON FIOS!!! HORRIBLE TO THEIR LOYAL CUSTOMERS!

Service is terrible. Turnover is huge It's a revolving door…read more Trying to fix THEIR problems Became my problem I don't need to spend my (golden years) in a internet store I loved Comcast, I don't love Xfinity Again big business destroyed service that We have every right to expect

I had the privilege of working with the manager Ms Ramiya. She had to juggle quite a few things…read moreincluding working with me to get my new phone started. Through it all she handled herself gracefully. She even encountered a very rude customer at the same time making me feel like she was still here with me. Having been a Manager myself I can tell you firsthand it's not easy. You need patience and if you want to be a good Manager you have to display kindness to your customers and staff. For what I can see (and I was there for 3hrs, not because of them but because I had an old phone that hasn't been backed up since I got it) Ms Ramiya had both.

My office had an issue with the DirectTV having gone out…read more Apparently the wires had been cut when another business in our building got their dish service re-wired. It was a little difficult getting National Satellite to really understand the situation but they sent out Eric who had originally set us up 2 years ago and he totally got it. He was very very dilligant and worked very hard to resolve a complicated wiring situation in a very large corporate high rise in Center City Philadelphia. He, along with Linda & Bob (whom I corresponded with on the telephone) were an absolute pleasure to speak with.

HORRIBLE!!!! I get an error code and then after hours of calls a new box wasn't even shipped for…read moredays. They said I needed to get a service call---scheduled for 17 days later. STAY AWAY!!!

I have had DirecTV for about 20 years. Ever since being bought by AT&T, their service has gone…read moredownhill. I called to cancel my NFL Sunday Ticket BEFORE they automatically renewed it, but they renewed it anyway. When I received a bill for the 1st of 6 installments, I called to address the problem. They acknowledged that I did not have the service and that the bill was a mistake, issued a credit, and told me it would not happen again. This has been repeated now for 4 months in a row and I fully expect to have to do it for installments 5 and 6. I even spoke to a supervisor last month and they gave me a ticket#. It doesn't help that each of these calls lasts 30-60 minutes (I get put on hold multiple times and have to answer the same questions multiple times (like "what is your phone number and can we call and text it about our services" (answer always no))!

My Verizon iphone was not holding a charge well and had several other issues which were beginning…read moreto interfere with normal usage. In visiting Donta at the Harleysville location my dreaded fears turned into an experience well worth having. Donta was very personable and especially knowledgeable, professional and efficient! He offered numerous options, explained so many things and setup and transfer went very, very well. I left having made a very special new friend and with remarkable savings!!!

The customer service with Justin went over & above helpful. He was patient and very knowledgeable…read moreabout answering multiple questions about the new iPhone & older iPad I have. Helped resolve many issues I was having.