I have visited this store several times for equipment upgrades and such over the past few years…read more Recently started mobile service which I also did in the store. The place is clean, comfortable and the staff is always very kind. Sometimes the wait is a little longer than expected, but they do seem well staffed.

I recently spoke with a representative who informed me that switching my service would only add a…read more$50 tax/fee. However, when I logged into my account after getting home, I discovered completely different charges: $28 to remove/discontinue the old service Additional fees that brought my total new bill to $174 This is significantly higher than the $130 monthly amount I agreed to. I feel I was given inaccurate information during our conversation, and these unexpected charges were never explained. Additionally, as a 77-year-old customer who has been with Xfinity for many years, I'm very disappointed that the bill keeps increasing every year and that there is still no senior discount available. Because of these ongoing issues and today's experience, I am seriously considering switching to Verizon. I would appreciate it if someone could review my account, explain these charges in detail, remove any incorrect fees, and honor the pricing I was originally quoted.

I can't believe your offering someone a better deal when you stuck me in a $112.00 a month phone…read morebill...I was on government funded fone and paid nothing and my first bill was to be $98.00 that was $40 activation and bill. No then it went to 112.00 then 132.00 , then 151.00! While I had Verizon watching this happen but couldn't explain why, and then my Jan 29tj date moved to 20th! And its still there and bill is still $131.00! It's sad when you took advantage of someone that's on a monthly low income living..I'm also a senior Verizon did me wrong I can't pay 130.00 and hey I told her someone messed up because im to be on 55.00 plan and to be honest I was signing up with straight talk. It's Verizon but 25.00 a month. So nobody is getting my fone after you shut me off. I figure there goes my credit so why not keep the fone to? Your fucking my credit up and I'm trying to move! Nice. Thanks Verizon. DO NOT SIGN UP WITH THESE GUYS MY experience sucked

Not shocked by all the negative reviews this place has. I came in to try and do an upgrade on my…read morephone. When I called in, they said they could do it and that I would qualify for it. When I showed up, it was a completely different story. I assume they say whatever they can to get you in the door. Again not shocked by the other reviewers.

If you make and appointment and arrive 10 minutes early, you will wait because you are early. Sales…read moreperson waited on someone else, because I was early, and we all know it takes more than 10 minute. Dont use this store and don make an appointment it doesn't help. PZ

Good customer service, knowledgeable sales people, good stock of items. New facility is large and…read moredecorated nicely, kept clean. I've never had to wait long at this location or the previous one in the Hamilton Mall.

The staff here are unbelievably friendly and are willing to help you as much as they can. Went in…read moreto lower my bill. They weren't able to do it in store but gave me the information on how to do so. Now I'm saving $20 a month again for another year. On a second visit I had to exchange equipment. It was extremely easy and they hooked me up with a new voice remote all at no charge to me.

Xfinity is just way too much money. They don't care if you have been a customer for over 30 years…read more They won't do anything to give you a break on the bill. My advice is to shop around.

Awful. Their automated system is bad as it gets. No service at the house now for three weeks,…read moretwo tech visits and several hours wasted on the phone. And I still get to pay full price. Yay. No stars.

Comcast is the worst Internet cable provider that's out there!!! I have tried them twice I went…read more back and discover that was the biggest mistake. If you want to waste your money and deal with inconsistencies, unprofessionalism and maybe some laws being broken them please go to Comcast otherwise be smart and go with another provider. My family and I will never ever ever ever use Comcast again. It is the worst Worst provider.

Highly recommend!…read more Very responsive customer service! Thank you, Hailey. Very transparent pricing! The techs were great too as the installation process was seamless.

We've been a customer for 4 years and have only had one serious outage that was caused by (no joke)…read morea squirrel chewing through one of our cables. The team did a great job of communicating when they would be able to fix our outage, then fixed it incredibly quickly/efficiently, and kept the new setup out of the way of future potential squirrel issues. I couldn't be happier with an ISP after having had Comcast and RCN in other cities.

Previously we thought that it would cost at least $500 per month to run a server and internet…read moreconnection capable of supporting an in-house switchboard to enable our employees who work from home to connect to our business phone line. For a fraction of the cost, and not having to worry about maintaining equipment and software TDS has allowed us to do this. We can all answer and place outbound calls as well as transfer calls from VOIP phones purchased through TDS. Carin Brizzi is our sales rep and she fairly represented all costs and assisted us in getting up and running with their product. Definitely an excellent solution for small companies with off-site employees.

My wife and I went to the xfinity store by shop rite in Somers Point this afternoon to exchange a…read morebroken TV remote. We walked into the store and a technician named Will took care of the entire exchange politely and professionally in less than two minutes. I'm pleased to have an xfinity store closer to me than Mays Landing that is organized and we'll run.

Quick background, my Samsung 20 Note Ultra went black on me Saturday morning. After repeated…read moreattempts to recover it, seeing via my Samsung watch, it was still working but no screen, I tried to find a Samsung repair facility, but to no avail. I was going to head up to the Mays Landing store, where I have done all of mu comcast business in the past, but my wife told me there was a new site in Somers Point, and they were open until 8PM. I went to the new store and was greeted immediately by Alex and Brian. Alex chose to take care of my business, and we proceeded to purchase a new Samsung 24 FE. Alex was very courteous and helpful and we went through the process. My credit card was charged for the initial amount and he was in the process of transferring info from my Note 9, which I thought would be better than nothing. While this was going on, the manager, Gary, sat back at his desk engrossed in something other than any business in front of him. Then, he got up, while we were in the middle for the transfer and started discussing the sale with Alex. Suddenly, now Gary is pointing out that Alex did something all wrong, and in low tone, chewing Alex out in front of me. Then, he told Alex he would have to redo the sale because Alex was supposedly trying to use a promotion that did not fit the sale. He was not kind, and I felt had no business having that type of discussion in front of a customer. As things proceeded, Alex went back to Gary's desk, they had long discussions during which I heard that he had to redo the sale by cancelling the one he had just done, and that phone would have to be sent back to corp. I also heard Gary say to Alex, that I was going to lose my phone number on top of not getting a phone, and made it a point to Alex that this was ALL on HIM. Meanwhile, Gary went into the back and came out an announced that there no more 24 FE's in stock. So, I am hearing all this and expecting Alex or Gary to do something to salvage the sale. I asked Gary if he could put me in another phone for the same price $27 / month, or even up to $30 / month, thinking that's what I would do in this situation. Then to my dismay, Gary said he could not do that, he did not even make a counter-offer! I responded questioning why he could not discount another phone, and Gary again stated that he couldn't do that, since the prices are set at "corp". Astonished, I said, "I am surprised that you can lie like that right to my face, when I can point out at least 5 examples of the price being altered as part of another deal." Alex did offer to order the phone, I would have it in a few days, but I declined. Frustrated, I turned around, told Alex I didn't feel it was his fault, and left. Then, remembering Gary said I might lose my number which I have had for more that 20 years, I went back into the store and asked if I was going to lose my number, and Gary said no. That was two hours of my life that I wasn't getting back and was a complete waste of time (CWOT). Totally disappointed and astonished at the poor people handling and customer service, I went home. Then I decided to go the Mays Landing site. When I arrived at that store, I noted it was 6 pm, and they close at 7 pm. The first person I ran into, I asked if they could get me into a new phone in under an hour, and that man said 'No problem" and directed my to Yani. She was very pleasant and courteous, I skipped any transfer since Yani explained to me I could do it myself via Google, and she was able to get through the sale and process in 35 minutes... (measuring from walking in the door to walking out). It was the opposite of Somers Point, and when I looked at the amount, it was the same pricing (24FE) as it was at Somers Point. I don't know what the "sale issue" was since nothing was different when it hit the credit card. I apologize for the length, but there is a bit more you should know. I have worked for McDonald's since 1970. My positions included starting the Training Department in the Philly region, being the first HR manager, an Area Supervisor in Philly, along with stores in Bucks and Montgomery Counties, a Franchise Business Consultant, and since 1984, the Director of Operations for Traa Family McDonalds in Atlantic and Cape May counties. I retired as Director in 2017, but still work two days a week available for consultation, paying invoices, and establishing the monthly P&L's for the company along with some IT administration. Simply stated I have responded to thousands of customer complaints, many of which required follow-up training to managers who handled situations poorly. That being said, I feel strongly that your manager, Gary, is clueless on customer service, clueless on how to handle employees, particularly in front of a customer, and is a liability to your business. Unless he is some family member of the owner, he should find other employment. Final Score: Somers Point Xfinity ZERO, Mays Landing Xfinity 100, with special re

I walked in with a phone problem and the lady who help me was very patient and knowledgeable of the…read moresituation! I don't know how she did it, but she had my phone up and running unless than 9 minutes! I was so excited and happy. Every time I come here customer service is excellent! Plus their prices are beyond reasonable! I have an IPhone 14 Pro plus an IPad and my service is under $50 dollars! They are just as good as any other carrier that charges over $100 dollars per month! I'm sticking with Boost mobile! Thank you Boost for your low prices, great service and excellent customer care!