DO NOT TRUST THE SALES PEOPLE AT THIS STORE!!!! A few months ago, my son came into the store to…read moretrade in his iPhone 14 for an iPhone 15 because there was a special. He explained to the salesperson that the iPhone 14 was on my account, (his mother's), It had a balance and he was interested in moving it to his own line and possibly upgrading it to an iPhone 15 because there was a special going on at the time. The sales person told him that he could upgrade the phone to an iPhone 15 and move it to his own personal line that he would be paying for. The salesperson explained to my son that by him making this move, It would pay the iPhone 14 off and it would close the line so then he could upgrade to an iPhone 15. So they took the phone traded it in for an iPhone 15 and my son believed that was it- he explained it to me and so did I. I went a long paying my cell phone bill until I looked about a couple weeks ago, and I realize that there was a phone number that I don't recognize, Now I have about 10 lines on my account so the bill is always on the higher side so it did take me a minute to realize that we are still paying for The phone that was traded in for the iPhone 15. So we're still paying on a line we don't use and a cell phone we no longer have. Coming to find out everything that was told to my son was not true and we do not have that NEXT plan where he could trade a cell phone in that has a balance- so the cell phone should've never been treaded in. I have called customer service. I have been to the store. I have called the store and at this point I'm getting the runaround as to what is going to be done to alleviate this situation. I read the small print in the contract that also says that phone should have never been traded in but now I can't get anyone from this store to talk to me about this situation. A manager was supposed to call me back Thursday. She did not. I called the store back on Friday the manager was in a meeting. Then someone left me a message, but didn't leave any information about what it is that they're trying to do to get this satisfied, it seems like this person had no idea what was going on, even though I was at the store on Tuesday explaining this entire situation. This is now the second time that wrong information has been given about phone lines from this store. I understand people work on commission but doing shady things is unacceptable. So now I'm willing to go as far as I need to go to get this situation rectified but this store where it all happened and the person still works there that handled the situation is not being very helpful. AVOID THEY ARE WILLING TO DO ANYTHING FOR COMMISSION...

This store sucks paying over 200.00 a month and they won't help me return my second phone I got for…read morea ex friend who didn't pay me a dime. Now trying to save money and the guy said sorry until phone is paid off can't help me. Fucking Bullshit

I took a plan that they were advertising and said the prices will never go up. After two years,…read moretheir word was no good anymore. They raise my price twice believe what they say about their programs that the prices never go up it's faults advertising.

Terrible customer service...., Do yourself a favor and find a different store. Not really a lot…read moremore I can say about it without keeping this post family friendly

Come to this store( T mobile in Hamilton Mall) if you want to get SCAMMED! Yep, you read that…read moreright. I came to this store in November of 2022 to purchase a phone and a watch as a Christmas gift. I decided I also wanted to upgrade my phone. I Andre, who I assumed was the manager of the store during this time told me I had to pay the $50 I owed on my Iphone in order to purchase a new phone which I did. I was then told he would buy my phone back from me so I would see a credit on my bill. Mistake I did was not ask how much of a credit since I just wanted a new phone. A few weeks later, I received my first bill which was a lot more than I was told it would be so I went back to Andre. I then realize I had no credit on my bill. This is when he said he forgot to credit my account for the phone and forgot to put it in the system but not to worry because he would fix it. At this point, I decided to purchase a watch for my husband. I brought a 2nd iPhone to trade for the watch as I did not want to pay full price. He again, told me he would credit my account and the watch will be free. In addition, they had added 3 protection plans to my account which was charging me $30 a month in addition to my bill, I was then told by Jose that they removed it... Nope, Jose instead issued me a credit of $20 and told me that was them removing the fee from the account. Fast forward to early Feb... I do not see the bill reflecting the credits for my TWO iphones so I go into the store. I was told by the current Manager Jose that Andre is no longer at the store and that he can't really help me much as Andre did "his own thing". He told me he would call me back and never did. I went to the store he wasn't there, I called 3 more times and threaten to leave a review and email corporate since no one would help me or credit my account let alone return my phone. Finally, After calling Jose a few times, he tells me Andre says he only owes me $100 total for TWO IPHONES! Please do not come to this store! They lie, and manipulate the system to get commission while screwing over the customer! Yes, it was my mistake for assuming they were honest and not asking how much was my credit. Now im out 2 phones.

I wish I could give 0 stars. We went in with an issue on a new purchased phone and instantly…read morereceived looks and nobody was interested in helping us. It was a very uncomfortable position to be in. All they are concerned with is sales and making commission. The staff is extremely unprofessional and the management is even worse. As soon as someone came in to purchase a few lines Daniel would walk right up to them, however we are already T Mobile customers and he didnt pay any attention to us. I would never recommend this store and we won't ever go back. They give T mobile a bad name.