Come to this store( T mobile in Hamilton Mall) if you want to get SCAMMED! Yep, you read that right.
I came to this store in November of 2022 to purchase a phone and a watch as a Christmas gift. I decided I also wanted to upgrade my phone. I Andre, who I assumed was the manager of the store during this time told me I had to pay the $50 I owed on my Iphone in order to purchase a new phone which I did. I was then told he would buy my phone back from me so I would see a credit on my bill. Mistake I did was not ask how much of a credit since I just wanted a new phone. A few weeks later, I received my first bill which was a lot more than I was told it would be so I went back to Andre. I then realize I had no credit on my bill. This is when he said he forgot to credit my account for the phone and forgot to put it in the system but not to worry because he would fix it. At this point, I decided to purchase a watch for my husband. I brought a 2nd iPhone to trade for the watch as I did not want to pay full price. He again, told me he would credit my account and the watch will be free. In addition, they had added 3 protection plans to my account which was charging me $30 a month in addition to my bill, I was then told by Jose that they removed it... Nope, Jose instead issued me a credit of $20 and told me that was them removing the fee from the account. Fast forward to early Feb... I do not see the bill reflecting the credits for my TWO iphones so I go into the store. I was told by the current Manager Jose that Andre is no longer at the store and that he can't really help me much as Andre did "his own thing". He told me he would call me back and never did. I went to the store he wasn't there, I called 3 more times and threaten to leave a review and email corporate since no one would help me or credit my account let alone return my phone. Finally, After calling Jose a few times, he tells me Andre says he only owes me $100 total for TWO IPHONES! Please do not come to this store! They lie, and manipulate the system to get commission while screwing over the customer! Yes, it was my mistake for assuming they were honest and not asking how much was my credit. Now im out 2 phones. read more