Used to work there. But the place changes management too often and the prices could be better. I…read moredecided to start with my experience and knowledge a personal repair OfferUp for at least 40% off of what Streetalk asks because I don't need to worry about crazy rental fees that Hamilton Mall asks that is around 4K a month. Ridiculous

I went to the mall to look to see if I could find an ipod touch 6th generation case and I asked if…read morethey had any cases and they said they did and it fit and felt perfect. I had more then 20 different choices and none of them were really bad and the one that I chose saved my iPod once already

I took a plan that they were advertising and said the prices will never go up. After two years,…read moretheir word was no good anymore. They raise my price twice believe what they say about their programs that the prices never go up it's faults advertising.

Terrible customer service...., Do yourself a favor and find a different store. Not really a lot…read moremore I can say about it without keeping this post family friendly

Come to this store( T mobile in Hamilton Mall) if you want to get SCAMMED! Yep, you read that…read moreright. I came to this store in November of 2022 to purchase a phone and a watch as a Christmas gift. I decided I also wanted to upgrade my phone. I Andre, who I assumed was the manager of the store during this time told me I had to pay the $50 I owed on my Iphone in order to purchase a new phone which I did. I was then told he would buy my phone back from me so I would see a credit on my bill. Mistake I did was not ask how much of a credit since I just wanted a new phone. A few weeks later, I received my first bill which was a lot more than I was told it would be so I went back to Andre. I then realize I had no credit on my bill. This is when he said he forgot to credit my account for the phone and forgot to put it in the system but not to worry because he would fix it. At this point, I decided to purchase a watch for my husband. I brought a 2nd iPhone to trade for the watch as I did not want to pay full price. He again, told me he would credit my account and the watch will be free. In addition, they had added 3 protection plans to my account which was charging me $30 a month in addition to my bill, I was then told by Jose that they removed it... Nope, Jose instead issued me a credit of $20 and told me that was them removing the fee from the account. Fast forward to early Feb... I do not see the bill reflecting the credits for my TWO iphones so I go into the store. I was told by the current Manager Jose that Andre is no longer at the store and that he can't really help me much as Andre did "his own thing". He told me he would call me back and never did. I went to the store he wasn't there, I called 3 more times and threaten to leave a review and email corporate since no one would help me or credit my account let alone return my phone. Finally, After calling Jose a few times, he tells me Andre says he only owes me $100 total for TWO IPHONES! Please do not come to this store! They lie, and manipulate the system to get commission while screwing over the customer! Yes, it was my mistake for assuming they were honest and not asking how much was my credit. Now im out 2 phones.

I wish I could give 0 stars. We went in with an issue on a new purchased phone and instantly…read morereceived looks and nobody was interested in helping us. It was a very uncomfortable position to be in. All they are concerned with is sales and making commission. The staff is extremely unprofessional and the management is even worse. As soon as someone came in to purchase a few lines Daniel would walk right up to them, however we are already T Mobile customers and he didnt pay any attention to us. I would never recommend this store and we won't ever go back. They give T mobile a bad name.

My parents and I went in to activate 2 new phones and sync an Apple Watch, we were greeted by…read moreKenny. He was so warm and helpful! Talked us through every step with such patience! Thank you so much Kenny! We appreciate you!

Horrible service. Employees have no knowledge of basic request of customers. All I wanted to do was…read moreupsell and put little packages together to enhance their commission sales rather than no how to troubleshoot the products that people are going in there for. Unfortunately customer service and the stores are all disgusting